Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the excellent sound quality, outstanding battery life, and comfortable fit of the product, along with its effective Active Noise Cancellation and clear bass. However, some users have experienced frustrating initial connectivity issues and found the product to be a bit pricey. Concerns have also been raised regarding overly sensitive touch controls and a perceived lack of volume.
This summary was generated by AI based on customer reviews.
Decent daily driver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for a daily driver for on the go music listening. Sometimes have weird sound cutouts otherwise works well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamH,
Fantastic! We are extremely pleased it suits your needs. We are sorry if you are experiencing some audio/sound cuts out issue. The following article may help resolve this problem:
https://www.sony.com/electronics/support/articles/00232102
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Awesome sound quality and comfort.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, but have some issues with music sometime cutting in and out. You can fix this in settings but was quite annoying for a few days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyR,
Thanks for commenting! We are truly happy to know that you love the amazing sound quality and very comfortable fit design of your WF-1000XM5. We are really sorry if you had encountered a Bluetooth connection issue, and we are glad that you were able to fix it by configuring the settings of the headphones. For any sound cuts out or noise issues with your earbud headphones, please refer to the following article:
https://www.sony.com/electronics/support/articles/00232102
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
- Romeo
Cheap is expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a good experience using this product. The product is expensive and original. It fell down several times and still functions well.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback about the WF-1000XM5, LewisM. We're delighted to hear that you've had a positive experience with the product and that it continues to perform well even after being dropped several times. At Sony, we strive to design our true wireless earbuds not only for exceptional sound quality and innovation, but also with durability in mind, so your experience with their resilience is especially appreciated.
We recognize that the WF-1000XM5 is an investment, and we are grateful for your trust in choosing an original Sony product. Your acknowledgement of its value serves as encouragement for our continuous efforts to deliver original and high-quality devices. If you have any suggestions or need support, please don't hesitate to reach out. Thank you again for being part of the Sony community and for sharing your experience with us.
Best regards,
Gus
Sony Social Media Team
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got them for my wife for xmas. She is very happy.
I would recommend this to a friendMassage Life Center
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To Aamanda at Massage Life Center: You are beautiful in Gods eyes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MahmoodN, we're glad you had a great experience purchasing our product. We hope you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good but don’t like the fit. They tend to fall out vs my XM4
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Athleticfemale,
Thanks for commenting. While we are glad to hear your satisfaction with the amazing sound quality of your WF-1000XM5, we are really sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Best Black Friday deal!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a fantastic Black Friday deal there was to offer!
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Tendrils! We're glad you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig
Not Worth $300
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They hurt to wear and don't have a secure fit to my ears. Trust me I tried all available sizes. Another thing is that it doesn't have a lot of base to them like you'd expect them to.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoseR,
Thank you for your review. We are sorry to hear that you are experiencing discomfort and issues with the fit on your WF-1000XM5. These headphones come with multiple ear tip sizes to help users find the best fit, but we understand that this might not work for everyone. We recommend trying different sizes and ensuring they are properly inserted for optimal comfort and security. For more information, please visit the following article:
https://www.sony.com/electronics/support/articles/00262839
Regarding the bass performance, the WF-1000XM5 is designed to deliver high-quality sound with a balanced audio profile. However, personal preferences for bass can vary. You might find it helpful to use the Sony | Sound Connect (Formerly Sony | Headphones Connect) app, which allows you to adjust the equalizer settings to enhance the bass to your liking. I hope this helps.
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
I Would Not Purchase These
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these to replace a pair of WH-1000XM4’s, the left earbud battery only lasts about 1 hour. The microphone quality for phone calls is terrible, nothing but complaints about not being able to be heard. Sound quality for music/movie playback is excellent. I’ll be returning these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Greg,
While we are glad to hear your satisfaction with the exceptional sound quality of our WF-1000XM5, we are really sorry if you are experiencing an issue with the battery on the left earbud and microphone quality when using it for phone calls. This is certainly not the news we'd like to hear from you. If you still have your unit, please perform our suggested troubleshooting steps on these articles to isolate and hopefully fix the problem:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html
https://www.sony.com/electronics/support/articles/00298371
https://www.sony.com/electronics/support/articles/00298368
I hope this helps.
Should you need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
Bad choice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were over priced not great quality waiting on better set
I would recommend this to a friendBrand response from SonyListens
Posted .H there, We're sorry to hear that the overall quality of your Sony WF1000XM5 did not live up to your expectations. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thank you for choosing Sony. -Sam
Love em!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love em! I like the 4’s a lil bit better, but I’m glad I upgraded so that I can have a warranty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnC, we're glad you love your our product! Thanks for choosing Sony! ~Earl
Subpar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these for 10 months now and I don't recommend. I own a WH-1000XM4 for 6 years now and it's superb. I would have been happy if these performed half as good but they don't. Noise cancelling is almost non existent. Fit doesn't work for me and sound quality is just OK. My 7 years old cheap Samsung earbuds bits these. Disappointed given these are pricy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
We're really sorry to hear that you're not having a great experience with the WF-1000XM5 earbuds. We totally understand how frustrating it can be when something does not fulfill your expectations, especially after enjoying the WH-1000XM4 for so long.
For a better fit, we recommend trying out some of the various ear tips available, as they can make a big difference. Also, It's worth mentioning that you can actually fine-tune the noise cancelling feature through the Sony | Sound Connect app to see if that helps with the performance.
If you still have concerns or need assistance, please don’t hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany
Malfunction after a year
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I use them every other day to listen to stuff while I work and after around a year of use they start to automatically connect to my phone when they're in my pocket, they don't dock properly--which causes them to run out of battery while they aren't in use, and the case seems pretty poorly made, it doesn't seem to close right and just putting it in your pocket just seems to damage it (i usually have them in jean pockets that aren't tight, just fit) I'll probably swap to samsung earbuds next time. Also the previous model would run out of battery in minutes from full charge after a year so I hope it doesn't happen with these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianG, Thank you for reaching out to us. We are sorry to hear about what happened to your Sony WF-1000XM5. Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
Carl
Eartips wear out and you can’t get replacements
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The eartips are memory foam. They wear out after about 6 months of regular use and you cannot buy original replacements, they are continually out of stock. You can get knock offs elsewhere that don’t have the filter screen, but if you want the originals you’re at the mercy of Sony and they’ll only send one pair of replacements and after that they’ll direct you to the product page where you can buy them, where they have been out of stock for the last several months. They said there is some outside factor, I have previously had Airpods pro and bose earbuds and never had the problem because they are coated in silicone
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyB, We regret to hear that you are not satisfied with the headphones. This is definitely not what we wanted you to experience. Your feedback is extremely important to us and is very much appreciated. You may visit our parts website regularly to check if the part you need is available. If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details : Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the unit: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, -Craig
Good upgrade to the link buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good ear bud s you just have to cleans them because if your ears are dirty it will afect the tips
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VernazioS, we're glad you are enjoying our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Sound is amazing!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new EDC buds.. The only thing is that I had a hard time to find the perfect fit earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jolele, Thank you for your honest review! We are glad to hear that you are enjoying your new WF1000XM5 earbuds! To find the perfect fit earbud tips for you, please check our help guide link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
The WF1000XM5 is the best noise canceling earbuds, with two proprietary processors that cancel more external noise than ever, a new high performance driver unit, dual feedback microphones and Noise Isolation Earbud Tips.
Thank you for choosing Sony!
Regards,
Carl
Ear tips dont fit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haved owned the XM4s for two years, and just purchased the 5’s. None of the included tips will create a proper seal in my ears (as confirmed by Sony’s software). Without a tight seal, sound quality is really bad. There appears to be no options, as Sony doesnt make xl tips, and I cant find anything acceptable online. Looks like these are getting returned, which is unfortunate.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rock,
We regret to hear that you are not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. For more information, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Not better than XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.XM4 has better sound, bass, and noice cancellation. Only bought these because they were on sale and my XM4 battery life doesnt hold through a full workout
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anton, thanks for sharing your honest feedback on the Sony - WF1000XM5! While we understand you preferred the sound and noise cancellation of the WF1000XM4, the WF1000XM5 offer some improvements in fit, weight, and call quality. Also in regards to the sound, remember you can download the Sound Connect App and customize it to your preference, you can select the "Priority on sound quality" mode and use the "equalizer" to get more bass. Here is a link where you can see the different options you have available within the app to get the most out of your new headphones:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Your input is truly valuable and helps us continue refining our products! Thanks for choosing Sony. Regards, -Dominick
“Pauses music” , Got em at Best Buy .
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the many reasons I will continue to shop at Best Buy, amazing quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChelseaS, We're glad that you are enjoying your WF1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Not worth the premium price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These weren’t for me. For the price I expected a better fit and a better feel in the quality. Sound quality was good but again not something I can tell the difference with compared to others. I’d increase the rating if the price was more in line with AirPod pros.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, We're sorry to hear that the Sony WF1000XM5 didn't live up to your expectations. Please allow us to help you and turn this into a better experience. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html
To ensure optimal listening experience, please set these earbuds on Priority on sound quality: Prioritizes the sound quality. Please check these links for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality
If you have further questions or concerns about your Sony WF1000XM5, feel free to contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam