Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the exceptional sound quality, outstanding battery life, and comfortable fit of the product, often highlighting its clear sound with booming bass, effective active noise cancellation, and lightweight design. However, some customers have experienced frustrating initial connectivity issues. Additionally, a few find the product a bit pricey, the touch controls overly sensitive, and note a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
Great earbuds but...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always wanted to buy the XM4s but they were too big. Then these came out and I thought they were perfect. The ANC is AMAZING! I love the sound quality and I like that the app has a 5 band EQ with a clean bass slider. Unfortunately I can't use all the features. I was really looking forward to using the head tracking and spacial audio features but because I own a S23 Ultra by Samsung they are disabled. Looks like these will be going back. For the price I'd like to be able to use all the features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with your Sony unit. If you are referring to the 360 Reality Audio, it is compatible with the with iOS or Android. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779845.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Great XM4 replacements.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and coming from the well loved XM4 which had the left ear battery drain issues, this was a great alternative. Now I'm not a fan of the glossy finish compared to the Matte of the xm4 but it is what it is. sound quality is better but for some reason drops on the left ear on ,y Z fold 7 so could be a bad model or something. but beyond that the noise cancellation is top tier for earbuds. If you take Mass transit all you will hear is your music. Great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed and insightful review, Rnbestbuy!
We are absolutely thrilled to hear that the WF-1000XM5 earbuds have been a great alternative to the previous generation and that you are enjoying the substantial upgrade in sound quality. It's rewarding to know you feel the noise cancellation is top tier—we designed these earbuds specifically to create that silent pocket, so your comment about taking mass transit is a great validation of our engineering effort!
We appreciate your valuable feedback on the aesthetic shift to the glossy finish—noting your preference for the XM4's matte look has been shared with our design team—and we take the reported intermittent drop-out on the left earbud with your Z Fold 7 seriously; to help resolve this connection issue, which may be a device interaction or an anomaly, we recommend checking the Adaptive Sound Control (ASC) setting and ensuring the earbuds' firmware is fully updated via the Sony Headphones Connect app, otherwise, please reach out to our support team directly.
Thank you again for choosing the WF-1000XM5 to be your audio companion.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound qualityCons mentioned:Volume
Good not Great.
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] My experience with the Sony XM5 earbuds has been mixed thus far, on the one hand the clarity is amazing and the distinction in voice and identifiability of each respective instrument is a dream for someone like myself who values clarity and voice over other aspects of music. Unfortunately this does not make up for what to me reminds me of fake bass and a saddening lack of volume combined with poor noise cancellation even after switching up and trying different combinations of tips to try and get the best noise cancellation. Overall a good product but lacking in the aspects that would make it a great product especially for the price point, I am looking forward to trying the next iteration to see if the improvements change my mind but for now I am just glad to see Sony making a comeback with better quality products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luisg332, We appreciate you sharing your thoughts on the Sony XM5 Wireless earbuds. While we're glad that you are impressed, we're sad to hear that you have few concerns with it. We'll take this as feedback as it can help us improve in the future. We hope that you'd still consider our products in your next purchase. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Fit, Sound quality
Upgrade over the XM4 Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit and stability are a bit of an improvement over the previous model. The hard-case and buds definitely feels made of higher-quality material and sleeker finish. These are the two biggest improvements I see from the XM4 model. The actual buds seem lighter, TBD how they handle wear and tear. If you don't already own the XM4 model, this is definitely worth a buy. If you already own the XM4 model, the other features are marginal upgrades at best so it might not be worth paying the full price. I am a fan and give this a very high rating!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, we're glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Great, with some niggles
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I came to buy these Sony headphones after extremely disappointing experiences with Bose (see my review of the Quiet Comfort II headphones for details), and by comparison with the Bose products, these are AMAZING. Almost everything about them is better: audio quality, the app, the charging case, and connectivity are all superior. The only better feature on the Quiet Comfort line is, in fact, the quiet: the noise cancelling on the XM5 line is just not very effective and lets through a lot of ambient noise even when noise reduction is active. Pros: * Lightweight * Great audio quality * Recharge quickly * Connectivity is more reliable than Bose * App readily displays remaining battery life and otherwise stays out of your way * Case design is great: case stands up and has an appropriately-sized USB-C receptacle, unlike the QCII; also the earbuds lock into place magnetically, ensuring that they're charging Cons: * Touch sensitivity means that adjusting the earbuds will result in issuing unintentional commands * Foam ear inserts attract earwax and also feel less secure than buds which use rubber inserts * Buds don't fit snugly enough to stay put when running I'm mostly really happy with these earbuds, but for $300, I would expect zero issues and perhaps better noise cancellation, but given that I paid only slightly less for the Bose earbuds and got total crap, perhaps my expectations are out of line with the state of the art.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BitterJesus,
Thank you for your time writing this review! We're glad that you like the amazing sound quality, lightweight, quick charging, seamless connectivity, case design, and features of the WF1000XM5 earbuds. However, we're sorry to hear some issues that you are experiencing with the unit. Allow us to help turn this to a better experience.
For optimum performance, please make sure that the headset software is updated as it includes key features, applications, bug fixes, and feature improvements.
When tapping the touch sensor multiple times, tap it quickly with an interval of about 0.3 seconds between taps. You can change the function assigned to the touch sensors on the left and right headset units using the “Sony | Headphones Connect” app. You may refer to this link with information about the touch sensor of the unit:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html
The Noise Canceling function is most effective for low frequency (bass) noise, such as noise made by vehicles or air conditioning, but not all sounds can be completely canceled. Try other conditions to test the effectiveness of the Noise Canceling function. Please try some solutions on this link with steps if the the Noise Canceling effect is weak or not working on the WF-1000XM5:
https://www.sony.com/electronics/support/articles/00298372
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Sony values customers opinion as we always strive to provide the best experience possible. We appreciate your feedback and rest assured that we will have this noted. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Battery life, Fit, Sound quality
Best earphones ive had!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right off the bat I love the noise canceling features since i work at the airport and it gets really loud outside so they do come in handy. They also dont slip out of my ears and they have a really good battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChalinYok,
Thank you for choosing Sony!
We're excited to hear that you love the noise-canceling features of the WF1000XM5! Working at the airport can be quite noisy, so we're thrilled to know that our earbuds are making a positive difference for you. It's great to hear that they fit comfortably in your ears and provide excellent battery life. Thank you for sharing your experience with us!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great product with impressive features
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my previous Sony headphones that were lost. Very comfortable to use and sync very quickly to any device I am using. The app is also helpful for sounds balance and they noise cancelling is pretty good for in ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VincentS,
It is wonderful to hear that your new WF-1000XM5 earbuds are providing a comfortable fit and seamless connectivity across your devices. We are also glad you're finding the Sony | Sound Connect app useful for tailoring your audio and that the noise canceling is meeting your needs.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Bass, Sound quality
Great, but could be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earphones are a great upgrade over the xm4 if the size of those earbuds bothered you. However, the xm5 is more difficult to handle because of the glossy black material that makes up most of the body of these earbuds. Make sure your hands are dry after you work out with these, because they will slip between your fingers if there is even a little moisture. The sound quality is good for my use case. I like the clear and powerful bass and the highs are clear and crisp without being overpowering. Combining that with the great noise cancelation makes these headphones a treat to use in the gym. The noise cancelation is next level. It is incredible how well these are able to block out sounds, and the transparency mode is excellent. The app is very easy to use, and there is plenty of useful adjustments that can be made within the app. I like the new custom EQ that lets you determine the equalizer setting based on how you like music to sound. Great little extra feature. Overall, I like where Sony went with these earbuds. If there is a criticism I have, it is in the choice of material. The smooth material is difficult to work with. It takes some wiggling to get them to sit snuggly in the ear without feeling awkward. There is a very prominent foreign body sensation when they aren't sitting correctly and the sound is obviously distorted as a result. But get the fit right, and you will be pleased with the result.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soundman, Thank you so much for taking the time to leave us a review of your new Sony WF1000XM5! At Sony, we are always looking to improve our product quality and features. We have noted your input about the glossy design that makes it difficult to remove from the case and will be sure to forward this feedback to the appropriate department. We're also very pleased to hear that you're enjoying the excellent sound quality, powerful bass, clear and crisp highs, incredible noise cancellation, ease of use app, and overall features of your new Sony earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Great earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is pristine, the switch between ambient sound and noise canceling is very noticeable and when you go into noise canceling its feel as if you are in a void, these lasted me on meduim volume with ambient sound on for about 6 and a half hours while i was at work, they are very comfortable doesnt feel heavy after a while it barely feels as if anything is in your ear and they fit snug and dont even hint at falling out, would recommend these to anyone, though i will say these are on the pricer side but well worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TTran, we appreciate you taking your time to share your experience using the WF1000XM5. It is truly our pleasure that you find these comfortable to use, great sound, noise canceling and fit snugly in the ears. We also appreciate your recommendation. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Fit, Sound quality
Good little beast !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits the ear comfortably. Battery life is very good. Couldnt have asked for something better. Call quality is good. Found that it lags a bit but apart from that it is great !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Venkat,
We're really happy to hear that you’re enjoying your Sony earbuds and deeply appreciate your 5-star review. Knowing they fit your ear comfortably, deliver impressive battery life, and bring clear call quality truly highlights what makes the WF1000XM5 stand out—even with a bit of lag, it’s fantastic to know your experience is so positive overall.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Pros mentioned:Fit, Sound quality
XF-1000XM5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of these Sony earphones is remarkable. Years ago I had the XF-1000M3 that had amazing sound, but a little bulky. The XF-1000XM5 is less bulky, so it stays in ear a lot better. I listen to classical music while I walk and there is no comparison of sound quality with other brands, including Apple.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fermus54,
It is fantastic to see how much you are enjoying the evolution of our headphones! Moving from the WF-1000XM3 to the XM5 is quite a leap, and we are glad the more compact design is providing the secure fit you need during your walks.
It’s rewarding to hear that the sound quality stands out to you, especially when listening to the intricate layers of classical music. We take great pride in delivering an audio experience that rises above the rest.
Thank you for being a loyal listener and for making Sony part of your musical journey.
Regards,
Dominick
- Pros mentioned:Bass, Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM5 headphones are great. Throughout my time using the headphones were and are a good times. I believe that words alone cannot describe the experience that I had with these headphones. These are the things that I like: Sound Quality Case quality and these are the thing I would Improve: Headphones tips Sound Quality: The sound quality is one of the best sounds that I ever heard. The bass that is used is perfect and not excessive. What do I mean about that? I mean when I listening to a song, the bass is there and arguments the experience and makes the song better. In other words it is not excessive and tries to take over a song. The voices are very good and the instruments appear well and the headphones does a an extremely good job using every single aspect of the song. Case Quality: The case is very good. Yes it is not apple. But I do believe, they designed the case very well. The case is very light, even lighter than the Airpod's case. Another part about the case is that it is small and take less space in a pocket. So I able to put my phone and my headphone inside the same pocket. Which is a good thing because a lot of headphones, especially the wired ones take a lot of space. I believe that the case is very strong part about the headphones. But one area I believe that could be improve with the headphones are the tips: One parts of the tips that I could improve is how it fits. I believe that the material that it is used is foam. Foam as a material can serve and I believe it is used in the headphone to improve the sound. But the main disadvantage that I see it is not as flexible or adaptive as the Airpods. While it is not a great and life-changing issue, I do believe this area could be improve. But on the other hand I believe that foam as a material is very good for sound and combined with the hardware and software quality of the headphone, I believe this was a reward versus risk situation with the people who designed the headphones. Conclusion: Overall, these headphones are very good and probably one of the best in the market. The sound quality and design of the headphones are one of the best. Even without the equalizer used in the Sony headphone app is still one of the best sounding headphone that I ever heard. I believe that these headphone are worth their money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NelmiP,
Fabulous! Thank you very much for taking the time to write such an in-depth review of your experience with your WF-1000XM5. We are extremely pleased it suits your needs and expectations. We greatly appreciate your feedback with the supplied Earbud Tips. Your input matters to us as it helps us improve our products.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. And with improved glossy texture and luxurious feel, these headphones fit comfortably in your ear and come with a smaller case, so they fit even more sleekly in your pocket.
Thank you very much for sharing your awesome experience and for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound qualityCons mentioned:Price
Incredible sound quality & noise isolation, but...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are incredible sounding headsets (when I first bought them they were $400 and even with the above being true, they were too expensive, so I'm happy to see that they are less expensive now), but using them ok a non-Sony handset may incur sound popping when targeting maximum bit depth and bitrates which are not directly customizable when using the supported Sony Headphones app. These are also incredibly easy to lose track of if you aren't paying attention. Somehow, I lost my left earbud in my sleep and was not able to find it. I'll probably buy another pair soon because I do miss them. But in the meantime, I did pick up another pair of headsets to see if the grass could be greener elsewhere. Also, the Sony app does require many permissions to run on Android, just 1 on Android 13. The required permission is device access so it can recognize the headsets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony,
We're delighted to hear that you're enjoying the exceptional sound quality and noise cancellation of your WF-1000XM5. We apologize for the inconvenience of losing a left earbud. Your feedback about the price, Sony Headphone Connect app, and high-bit depth/bitrate performance is valuable and will help us improve our products.
The earbuds are pre-set with information that allows them to communicate with and from each other. These settings can only be configured at the Authorized Service Center with all three components present. For this reason, you can't simply replace one missing part. You may send the remaining items (earbud and charging case) of your WF1000XM5 to an Authorized Service Center so that a replacement for the missing part can be reset with the remaining components. For more details, please refer to the following article:
https://www.sony.com/electronics/support/articles/00189241
Should you need more information/technical assistance with your Sony product, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue/Concern:
Telephone Number:
Thank you very much for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Comfort, Sound qualityCons mentioned:Touch controls
Great set of wireless earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, lightweight, very comfortable. Excellent isolation. I wish the touch controls were a little more intuitive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evilmanta, we're glad you like the sound quality and comfort of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Should include the softer ear tips!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, quality build. The ear tips that come with the earbuds are very stiff and did not create a perfect fit, regardless of which size I picked. They offer softer ear tips, which you can order for free, but the process was needlessly tedious. The softer tips are much more comfortable, but still do not create the perfect fit according to the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HelionC,
Thank you for your review of the Sony WF-1000XM5 earbuds.
We are thrilled you're enjoying the great sound quality and the excellent build of the unit. We regret the difficulty you experienced with the initial ear tips and the ordering process for the softer ones. Your feedback is valuable, and we are working to simplify this for our customers.
Since you are using the more comfortable tips, we suggest an additional step: gently rotate the earbuds after inserting them to ensure you achieve the optimal acoustic seal. This minor adjustment often makes a major difference in comfort and sound performance.
If you have any further questions, please contact our technical team for personalized assistance here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort
Woulda been 5 stars if i was a guy or bald..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earphones are amazing! I love how they sit in your ear, and they come with different sizes so your ears don't hurt after a while. They also have an app that lets you change the sound settings, which is awesome for those who like more bass/treble or vocals in their music. The only reason I gave them 4 stars is because I'm a girl and my hair is almost always down, and when my hair is wet and touches my earphones, it acts like I pressed it with my finger. So then it's constantly pausing or skipping. If anyone knows how to fix this, please let me know. Otherwise, I really love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GUEST44,
We are thrilled to hear you love the comfort, fit, and sound customization of your WF-1000XM5 earbuds! Regarding the touch sensor sensitivity with wet hair, you can resolve this by using the Sony | Headphones Connect app to disable the touch sensors temporarily or reassign the functions. Simply go to the System tab in the app and toggle off "Enable touch sensor control."
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Fit, Sound quality
The Absolute Best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a couple words: The Best! These buds are phenomenal, the ANC is so good I have people telling me it sounds like I mute the call the moment I stop talking (they cannot hear background noise). When my wife called me from the supermarket (Publix) her voice sounded super-clear I was astonished by the quality. It had that GOD sound to it, as if her voice was in my head speaking to me (very weird but clear). Several different tips included, the app is pretty solid and configurable and they nice and small. The only complaint I have is the glossy finish makes for an interesting time removing the buds from its case. Charging is quick as well. Worth every penny so don't hesitate just buy it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sharkfish, Thank you so much for taking the time to leave us a wonderful review of your WF1000XM5! We're glad you like the excellent noise cancellation, phone call clarity, greatly reduced background noise, superb sound, several ear tips sizes, compact size, and highly customizable app. At Sony, we are always looking to improve our product quality and features. We have noted your input about the difficulty in removing the earbuds from the charging case due to the glossy finish and will be sure to forward this feedback to the appropriate department. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Fit, Sound quality
Love these!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing earbuds! Love the bass and how clear these earbuds sound. They're also very comfortable to wear and they stay in my ears, even when i am working out with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HunterH!
It's a true pleasure to hear that you're loving your new WF-1000XM5 earbuds. We're so glad that they're a perfect fit for your active lifestyle and it’s wonderful to know you’re enjoying the rich, deep bass and crystal-clear sound that makes your music feel so immersive.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Best earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the earphones. Sound is great. These earphones have amazing battery noise canceling is good. And i like how when you start talking it pauses the video your watching. plus ambient mode can be set to when you are running or sitting or walking. That way you can set how much ambient sound comes in when you run or sit or walk. Also it can be set to a location. So when you go to the gym is sets how much noise comes in. You can also have it where it connects to two different devices from different brands. Its a must if you have different ecosystems.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techguy!
We really appreciate you sharing such positive feedback about the WF-1000XM5 earbuds. It's great to know you're getting so much out of features like Speak-to-Chat, which automatically pauses your audio when you start talking and the adaptive sound control that adjusts to your activities and locations.
Thanks for choosing Sony!
Best regards,
Estefany
Mostly good, but some issues with the case
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In general, these work really well. I personally think the sound quality is good, and the battery life is enough to get me through whatever I need. My big problem is that after a while, I've had issues when putting the buds back into the case. Often they will not properly detect being put away and will either stay connected to my phone or sometimes just not turn off and charge. This means that they just kind of hang out while being on, despite me having placed them back in the case for charging. Eventually I go to use them again only to get a "low battery" announcement. It seems to happen more often with the right bud than the left, but it's occurred with both. I've had them for a bit at this point, but not long enough that I feel I should be having issues. Unfortunately this means I can't really recommend them -- when they work, they work well, but too frequently do they not work. Thankfully they charge pretty quickly, which is their only saving grace with this particular problem.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Layne,
We’re sorry to hear about the charging and detection issues you’re experiencing with your WF-1000XM5 earbuds. Please try resetting the earbuds and cleaning the charging contacts on both the buds and the case to ensure proper connection. Make sure your earbuds have the latest firmware update through the Sony Headphones Connect app. If the problem persists, please visit our official support page for further assistance: https://www.sony.com/electronics/support.
Thanks for choosing Sony.
Best regards,
Eliab