Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the exceptional sound quality, outstanding battery life, and comfortable fit of the product, often highlighting its clear sound with booming bass, effective active noise cancellation, and lightweight design. However, some customers have experienced frustrating initial connectivity issues. Additionally, a few find the product a bit pricey, the touch controls overly sensitive, and note a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing pair but I miss my air pod pros
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds them self are great. Best noise Canceling even on a plane... you cant go wrong with these but i will say the gesture control/touch controls arent great. Managable but very difficult to adjust volume from the buds. Not sure if it like that with most earbuds out there or what. I was an apple user for a long time then switched to the fold 7. Maybe im spoiled by apples air pod pros. I will say that its kimda shocking how long apple airpods have been out but yet its still very difficult to find something very close.... galaxy buds dont count in my eyes because the quality of sound and features are no where close. Overall before I turn the review into something else. Very solid pair of earbuds. Probably number 1 option when it comes to ANDRIOD users... wish the touch controls where abit better... especially with volume adjustment. Also if you get this on sale... easily one of the best buys(see what I did there) you can get
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DylanS,
It is great to hear that you find the WF-1000XM5 earbuds to be a very solid pair and the number 1 option for Android users! We are thrilled that you experienced the best noise canceling, even on a plane, and appreciate your high praise for the overall performance.
We also sincerely appreciate your specific and honest feedback regarding the touch controls, particularly the difficulty with volume adjustment. This is very helpful information, and we will absolutely share it with our design teams as we continuously work to improve the user experience.
Thank you for sharing your comprehensive comparison and choosing Sony for your premium audio needs!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
ANC perfect for condtruction.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, sound is great. I do construction and the ANC works amazing for loud tools like a concrete saw or jackhammer. And I can hear my audio books just fine while operating them. They get me through a 10 hour shift. Have to keep my phone very close is the only down side I've noticed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisK,
Thanks for this fantastic and detailed review! We're thrilled to hear the WF-1000XM5 earbuds are a perfect fit for you and It’s great you're enjoying their comfortable design!
Thanks for mentioning the Active Noise Cancellation works so amazingly well in such a demanding environment with loud tools!
We appreciate you bringing up your feedback on the Bluetooth range. As you know, the connection can sometimes be affected by a number of factors, including physical objects and other devices in the area.
Thank you again for your valuable review and for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Fit, Sound quality
Keeps getting better
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have use the last 2 models and hard to believe they keep getting better. Fit, sound, noise cancellation all improved. Battery life still great after steady use for months.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bxboy, We're really happy you've made an excellent choice for an upgrade with your WF-1000XM5! And good to know you've seen the overall improvements of these earbuds headphones, especially the exceptional sound quality, fit, noise cancellation, and excellent battery life over your previous model. Thank you for trusting Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Perfect earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always liked the quality of Sony headphones and earbuds. What i also like about these are the controls so you can turn volume up and down, skip a track or rewind, answer or decline a call. So it gives you a hands free and wireless experience with great battery life and sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott,
Thank you for your fantastic 5-star review! We are thrilled to hear that you have always liked the quality of our products and that the WF-1000XM5 earbuds have met your high expectations. It's great that you're enjoying the convenient and intuitive touch controls, which provide a seamless, hands-free experience. We're also glad you highlighted the great battery life and excellent sound quality. We designed these earbuds to be a perfect blend of advanced technology and user-friendly features.
Thanks for choosing Sony, have a wonderful day!
DiegoV
- Pros mentioned:Battery life, Sound quality
Really liked these
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for Christmas I really liked the sound quality and equalizer I’d say these sounded better than my AirPod pros. The battery life on both the buds and case are amazing they would last me up to 3 days before I would get a low case charge notification. The Sony headphone app was pretty good over all little confusing at first but easy to manage once I learned how to use it. Only downside i had was the constant need to have to readjust and push them back in for a good seal especially during working out, with pressure they push out pretty easy compared to my AirPod pros. Overall I would still recommend these to anyone any day!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonR, we're glad you are enjoying your new earbuds! We understand your concern regarding the fit of your Sony unit. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Fit, Sound quality
Only alternative to Apple
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only buy Sony and Apple products for good reason. These sound amazing and are so small, I’m truly amazed how well they fit in my ear with no problems. Clear sound with booming bass and great, unique ear tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AHW313, Thank you for the wonderful review! We're very happy to hear that you're enjoying the amazing sound, compact size, great fit, audio clarity, and powerful bass of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using mine for a month now and have been enjoying them. The battery life is great they laster longer then my workday and the comfort is great after have one in though most of the day i some times forget that they are there. Side note both can be use individually so you can switch from your right to your left or use both i mostly use just the right one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexH, thank you for the amazing 5-star review! We're very glad to hear you're enjoying your Sony - WF-1000XM5 earbuds. It's great to know the battery life keeps up with your day and that they're so comfortable, they practically disappear! That's exactly the kind of experience we aim for. Thanks again for sharing and we hope you continue loving the earbuds! Best regards, -Dominick
- Pros mentioned:Bass, Sound quality
Sony Never Disappoints.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding Sound Quality Bass is easy to customize the ANC is great you are buying it for the sound quality Bose is great too but Sony just has better driven sound that’s unbeatable to other predecessors 10/10 recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neil, we're glad you like our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Comfortable, reliable, good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have other noise cancelling headphones that I use when I want to block out more noise, but these are great when working at home or a cafe. They're easy to care, work wonderfully, and have surprisingly good audio quality. I can keep them in for long stretches of time without having them feel uncomfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CarlosP,
Thank you for choosing Sony!
We couldn't be more pleased to learn that you're enjoying your WF1000XM5 earbuds! It’s fantastic to know that they provide the comfort and audio quality you need while working at home or in a café. We appreciate your feedback on their ease of care and long-lasting comfort. Thank you for sharing your experience with us!
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Sony WF-1000XM5 Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Earbuds are small and easy to carry when not in use. They sound Very Good, and fit in my ear without the feeling of falling out. A few times I forgot I had them in my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lhiro!
It brings us great joy to hear that your new WF-1000XM5 earbuds are so comfortable you actually forget you’re wearing them. It’s also great to know that the compact design makes them easy to take with you wherever you go.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality way better than apple headphones sound loader and longer lasting batteries
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RICARDOC,
Thank you for your feedback! We are glad to hear you're enjoying the superior sound quality and battery life of your new WF-1000XM5 earbuds.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound qualityCons mentioned:Volume
1 year true review
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing the highs are there the bass is great but they could be a little louder. The noise canceling is superb. Only problem is after wearing them for an hour they start to hurt and they dont stay on when running
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA, Thank you for sharing your experience with your Sony WF1000XM5. We're glad you're enjoying the amazing sound quality and superb noise cancellation. If you find the bass lacking, the Sony | Headphones Connect app allows you to customize the sound to your preference to ensure optimal listening experience. Your concern about the fit and the earbuds falling out are all noted. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article: https://www.sony.com/electronics/support/articles/00262839 Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
9/10 still would reccomend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony sound quality holds up with these buds and the NC feature is amazing! The fit of the buds does matter, but once it fits, it works great!! The buds are smaller than I expected but that works for my small ears. The touch capabilities arent as customizable as I would like but thats a minor detail.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello James,
Thank you for choosing Sony!
We’re thrilled to hear that you’re enjoying the sound quality and noise-canceling features of your WF1000XM5 earbuds, and that their compact design fits comfortably in your ears. Thank you for your feedback regarding the touch control customization! Just a quick tip: you can use the Sony Sound Connect app to reassign functions to the touch sensors on each earbud. For instance, you have the option to switch music playback control from the right earbud to the left if that’s your preference.
For instructions on how to change the touch sensor functions, please visit:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935904.html
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Great Sounding Earbuds and keep all noise out!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these Earbuds that sound GREAT and Cancel out all noise. These are a comfortable fit with ease. Charging is easy and last a very long time for listening. I would recommend these to everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marlene, fabulous! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing sound quality, exceptional noise canceling feature, long-lasting battery life, and very comfortable fit design of these headphones. Thank you so much for the love and for recommending our WF-1000XM5! - Romeo
- Pros mentioned:Battery life, Sound quality
Excellent Ear Buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Bluetooth headset. This Bluetooth has a wide sound stage and an eight hour battery life. It has several sizes of ear bud tips and you can connect two devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frog!
Thanks for sharing your review! We are thrilled to hear that your experience with the WF-1000XM5 has been so positive.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Dainty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very lightweight, excellent sound and noise cancellation. 4 star is cuz I guess even w this great pair of earbuds I don’t like the idea of earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your thoughtful review, Nori89096!
We are absolutely thrilled to hear that you find the WF-1000XM5 earbuds to be very lightweight and that they deliver excellent sound and noise cancellation. We appreciate the high praise for their performance! We certainly understand that while the XM5s may be technically outstanding, the form factor of earbuds may not suit everyone's personal preference.
We are dedicated to providing the best audio experience in both earbud and over-ear formats, and we thank you for choosing the XM5s despite your general preference.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great Battery and Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound quality and batteries. Wish it had one size smaller ear tips but the smallest option fits almost perfect for me. Great variety in sizes for different sized ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi luv2fish,
We are pleased that you're enjoying the sound quality and battery life of your WF-1000XM5. It is great to know that the variety of included earbud tips allowed you to find a fit that works well for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Fit, Sound quality
Excellent Sound & Fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WF-1000XM5 earbuds by Sony are fantastic. The sound quality is superb, and the noise cancellation is impressive. They fit comfortably and stay secure in my ears. The battery life is great, lasting me throughout the day. Overall, a solid choice for anyone seeking high-quality wireless earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samcraft,
Amazing! We're glad that you like the sound quality, noise canceling function, fit, comfort, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony Xm5
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and adjustment. Use it every day. Very comfortable. I can wear them all day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
It is truly wonderful to know that your WF-1000XM5 earbuds have become a staple of your daily routine! We are glad that the sound quality and adjustability are providing such a great experience, and it is fantastic to hear that they remain comfortable enough for you to wear all day long.
Thank you for trusting Sony to provide your daily soundtrack.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Bought it for a international flight and the noise canceling was perfect. Great audio quality and a snug and comfortable fit in the ear. Touch controls on the earbuds work well and are very easy to use. Price is high but it's a great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EveretteB,
Thanks for your wonderful review of the WF-1000XM5 headphones.
We're especially pleased to hear that the industry-leading noise cancellation was "perfect" for your international flight. We designed them specifically for that kind of immersive, uninterrupted listening experience. We're also glad you're enjoying the sound quality and comfortable fit.
Thanks for choosing Sony!
Sincerely
Jenn | Sony Social Media Team.