Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the exceptional sound quality, outstanding battery life, and comfortable fit of the product, often highlighting its clear sound with booming bass, effective active noise cancellation, and lightweight design. However, some customers have experienced frustrating initial connectivity issues. Additionally, a few find the product a bit pricey, the touch controls overly sensitive, and note a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Wireless excellence
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great new design, sound is a bit better and fuller than the WF-1000Xm4s, compact form means less fatigue on the ears and noise cancellation as good as I remember from the xm4s. I got this pair since one side of my old xm4s stopped working, wouldn't say that it's worth upgrading if you have a working pair of xm4s but if you're actively looking for a new pair these are solid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katya,
We regret to hear about what happened to your previous earbuds. You made the right choice upgrading to the WF-1000XM5! We're glad that you like the design, sound quality, fit, comfort, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound. Great quality Fits perfect Barely noticeable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SebastianM,
Thank you for choosing Sony!
We’re honored to hear that the WF-1000XM5 earbuds deliver amazing sound and quality while fitting so comfortably. It’s wonderful to know they blend seamlessly into your day with barely any notice.
Best regards,
-Fred
- Pros mentioned:Comfort, Fit, Sound quality
sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sounds great, comfortable to wear, stay in place..
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! You've certainly made a great choice, MP12! We are extremely pleased to hear your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sounding earbuds. Comfortable to wear for long periods. Noise cancellation works really well. Happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Sj88,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!
Thanks for choosing Sony, have a fantastic day!
-DiegoV
- Pros mentioned:Battery life, Sound quality
Good but a little overpriced
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Sound very good, have good volume, Good battery. And I love that they can be paired with more than 1 device seamlessly switch between devices. Cant really say they are worth the price though and which is why i docked a star.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zebra, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
XM4s to XM5s
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously owned the XM4s, but they started to have battery life issues and had to be replaced. I tried to go for the Google Pixel Buds Pro, but they didn't compare. The noise canceling, sound quality, and comfort are superior. In my opinion, there is not much difference in the upgrade as far as sound, but the comfort is a big plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustMe, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
My 2nd Pair
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are amazing and I had my previous pair for 4 years before I lost them. The noise cancelling is amazing and my go to for long plane journeys.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MDS1!
Thank you so much for sharing your review.
We are thrilled to hear that you’re back with us after four years. It’s awesome to be your go-to choice for those long flights!
The WF-1000XM5 earbuds feature our best noise canceling yet to block out engine roar. They are smaller and lighter than before, so they stay comfortable for hours, and the battery lasts a long time so your music won't cut out midflight.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Top Quality For Music, But Not For Calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding buds. My only gripe is the call quality wasn't as good as my Jabra Elite 10s and the app is clunky. The touch controls were also getting pressed by mistake when I'd have to adjust them from slowly falling out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CourtlandB,
Thank you for your time writing this review. We're glad you like the amazing sound quality of your WF1000XM5. However, we're sorry if we did not meet your full expectations with the call quality and touch controls. Allow us to help make this a better experience.
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. For reference: If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance.
Your feedback is important to us as we work to meet and exceed your expectations. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones sound quality wise if your little older sound issues in your ear may not be the loudest but very comfortable in the ears that's why I gave it five stars can't get much better than it really is size wise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Concernedcustomer77,
You made the right choice with the Sony WF1000XM5! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Amazing Batter life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality with non slip figment. Noise cancellation is solid but not the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EddieZ,
Thank you for choosing Sony!
We couldn't be happier to hear that you’re enjoying the excellent sound quality and secure fit of your WF1000XM5 earbuds. Your honest feedback about the noise cancellation is appreciated, as it helps us continue to improve. Thank you for sharing your experience with us—we truly value your support!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
10/10 but wait for a sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using them for about a month now so far no battery issues. These are the absolute best sound quality you can get from wireless earbuds. The noise cancelation is also the best it has ever been. If you dont have the xm4 earbuds then get these. If you already have the xm4 earbuds and have no issues with them, these are not worth the upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joemama,
Fabulous! We are truly happy to know that you are having an enjoyable experience with your WF-1000XM5. Also, we are thrilled to hear your satisfaction with the amazing sound quality, exceptional noise canceling feature, and superb performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Comfort
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really worth the price. They work very good and are very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MARIAP!
Thank you so much for taking the time to share your review!
It brings us great joy to hear that your WF-1000XM5 earbuds are working so well for you and keeping you comfortable.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Sony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lived up to its description. The sound is great and they seem to last centrally long time. I would definitely purchase them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, JoeS! We're delighted to hear that the WF-1000XM5 lived up to your expectations and that you're enjoying the great sound quality and durability. Knowing that you would consider purchasing them again truly means a lot to us. If you ever have any questions or need support, we're here to help. Enjoy your listening experience and thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Sony 1000 series
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds ever good battery life, quick connection to the phone and Best sound quality for sure !
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BillalF,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WF-1000XM5 earbuds, especially their impressive battery life, quick phone connection, and outstanding sound quality. It’s rewarding to know these features are enhancing your listening experience. Thank you for sharing your positive review!
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Refined
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the MX4's and numerous other Sony headphones. They're always the best with sound quality. I use Windows and Android devices. The MX4's had two issues on a daily basis, but were otherwise top tier. The touch points were inconsistent and they were too big for my right ear. I got used to these issues and they remain the best of the best. However, MX5's have solved these issues. Sound quality on the MX4's were great, but these are even better. This is what I wanted.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Connectivity
Overpriced, exaggerated performance.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: - Excellent sound quality, fairly customizable via an app. - No "pumping" effect when used for exercising/jogging. Cons: - Frequent stuttering. I've owned many pairs of less expensive wireless earbuds which didn't have this problem. I generally stream from an iPhone 15 and iPad. - Occasional complete audio quality downgrade. You'll notice everything sounds "pixel-y" all of the sudden and you'll have to put the headphones back in the case to reset them before the problem will resolve itself. - The capabilities of the ANC for these headphones is wildly exaggerated as 99% of the noise cancellation is passive. Whether the "ANC" has any affect at all will be largely dependent on the anatomy of your ear and how forcefully/deep your willing to insert the earbud. ANC is either on or off. You have no control over the strength of the ANC. - Connecting to two devices at once is a non-starter. The headphones will constantly send a "pause" request to one of the devices causing your media to stop every few seconds. The only solution is to disable connections to two devices at once. - Just poor user ergonomics in general - things like having to put the headphones back in the case to sync them to a new device. The "touch" controls on the earbuds are frustrating to use and the audio feedback effect for a tap is impossible to hear over music, so you end up unsure whether your tap was registered or not - This is potentially subjective, but the foam earbuds (no rubber/silicon earbuds are provided) are not high quality and will not stay in your ear. - Overpriced, considering the factors above. Consider other brands - my recommendation would be to try Jabra.
No, I would not recommend this to a friend - Pros mentioned:Comfort, Sound quality
Impressive sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous generation and found them impressive in their audio quality. Unfortunately I returned them due to battery problems in one of the headphones. Now with this generation, I think Sony surpasses itself in audio quality, noise cancellation, comfort when wearing them and in the environmental mode in which WOW, it is impressive. 100% recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GerSabriam, we're glad you like your product! Enjoy your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
They are great when they work.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great when they work. Sound profile and ANC is great, as to be expected by Sony. Software and controls are not great and could use a LOT of refinement. Volume / Playback / ANC controls on the buds is clunky at best. 4+ taps to turn the volume up or down is REALLY a pain and only works sometimes. They do not connect automatically to the 2 paired devices. No ability to change what each tap does on the ear bud is an oversight in my opinion. I have had a number of times where they just disconnect, and I have to pair them again. Lag time between a tap on the bud is noticeable. For a 300 dollar flagship product, I expected a more polished user interface and a more stable experience. If it was not for the sound quality and ANC I would return and go back to my Pixel Buds Pro.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bfes, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. We would like to turn your opinion around regarding the WF1000XM5. Please utilize the Headphone Connect app of the headset. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html?search=headphone%20connect
For multipoint connection, please follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106282.html?search=multipoint
Please set the headset to “Priority on stable connection” using the Headphone Connect app for stable connection. You can isolate the issue on the connectivity by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skip
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Comfort, Sound quality
great substitute for jabra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great sound and comfortable. closes thing out to the quality of jabra ear buds
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, WilliamD!
We are delighted to hear that you are enjoying the great sound and comfortable fit of your WF-1000XM5 earbuds!
It's rewarding to know that you find the quality to be outstanding, providing a premium experience in the true wireless category. We designed the XM5 to be compact and acoustically precise, and your feedback confirms we achieved that balance.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Not as good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have great sound and a really good fit compared to the previous generation. But i wouldnt use it for my personal use since I use an electric skateboard to move around and the wind reduction is not available (yet, i hope).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaidR, Thank you for the feedback on your experience with your WF1000XM5. We're very happy to hear you like the great sound quality and fit of these earbuds. When the Noise Canceling function is set to ON, or the Ambient Sound Control is set to ON, the wind noise may be louder depending on the usage conditions. If this is the case, check the following:
In the Sony | Headphones Connect app, tap Sound → Ambient Sound Control, and then select Automatic Wind Noise Reduction. If you are bothered by wind noise even though the Automatic Wind Noise Reduction is enabled, set the Noise Canceling function and the Ambient Sound Mode to OFF.
Notes:
When the headphones detect wind over a certain amount of air volume the Automatic Wind Noise Reduction feature turns off some of the microphones used for noise canceling. You will notice that the Noise Canceling function becomes weaker in a windy environment with this setting. This is not a malfunction.
The Automatic Wind Noise Reduction feature will not start working with only a slight amount of wind.
Hope this helps!
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam