Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the exceptional sound quality, outstanding battery life, and comfortable fit of the product, often highlighting its clear sound with booming bass, effective active noise cancellation, and lightweight design. However, some customers have experienced frustrating initial connectivity issues. Additionally, a few find the product a bit pricey, the touch controls overly sensitive, and note a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sound superior; earbud tips inferior
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds - switched from Bose Quiet Comfort and these definitely have better sound quality and noise cancelling. My only issue is the earbud tips - I have had to purchase alternate tips to get some that fit and stay in my ears. The sound quality is excellent and worth the extra effort but the earbud tips cost them a star.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TK45,
Thanks for sharing your experience with the MX5 headphones! It brings us great satisfaction to hear you're enjoying the great sound quality and noise cancelling.
We appreciate your feedback on the ear tips and will pass it along to the team. We hope you have amazing moments with them.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and sound quality. Excellent design and fitting.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, LohithR!
We are absolutely thrilled to hear that you are enjoying the WF-1000XM5 earbuds!
It's wonderful to know that you find them an excellent product with superb sound quality, and that you are impressed with the excellent design and fitting. We worked hard to make the XM5 both powerful and comfortable.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony fan boy forever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been great so far. Great sound quality and bass. The noise cancelations works like wonders.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CharlieCrimson,
Thank you for choosing Sony!
We're honored to hear that the WF1000XM5 earbuds have been delivering great sound quality and impressive bass for you. It’s wonderful to know that the noise cancellation is working well, enhancing your listening experience. Your positive feedback encourages us to keep creating products that truly connect with our customers.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Worth the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price point, it was either these, or airpods. Even with having an iphone, I still made the choice to get these, and i dont regret it! Use them almost everyday, long battery even with daily use, quality feel to them. So far as sound quality, i'm not a professional, but i'd side with these against the airpods, just because I like them so much!
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, KiyonEllison! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Fit, Sound quality
Upgrade of Ear Buds & GREAT ONE!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these headphones as my old(er) ones were not clear and didn’t fit my ears well. After much research on my end, concluded with the Sony buds and they are clear, provide incredible sound quality and fit my ears very well!!! Love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeweyChetumandHowe, We're glad that you are enjoying your WF1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony noise canceling in ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was always a Bose customer but like the sound of these Sony noise canceling in ear buds. The app is great to adjust sound and other features. They do not block out sound like my over the ear headphones but do good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cluff! Thank you so much for taking the time to leave us a review.
It is truly wonderful to know that you’re enjoying the switch to Sony and finding the sound quality of the WF-1000XM5 to your liking.
We appreciate your feedback regarding the noise cancellation; while in-ear buds work differently than over-ear headphones, we're glad they are performing well for you.
Thanks for selecting Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Best earbuds on tye market!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super noise canceling, great sound, long lasting battery great Bluetooth distance! Love these things
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobertB,
Thanks for sharing your enthusiastic feedback on the WF-1000XM5! We're thrilled to hear you're loving their outstanding sound quality—from the outstanding noise canceling and great sound to the long-lasting battery and excellent Bluetooth capability.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
It's fantastic to know our commitment to audio innovation is making such a positive impact on your listening experience. We truly appreciate you choosing Sony!
- Pros mentioned:Sound quality
It's so great, but a few things hold it back
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to give these 5 stars but there are so many little issues that make them unusable. First, the ear tips. NICE IDEA! It's a silicone foam hybrid. However, they tear easily. the outer layers come off. They are impossible to clean. If you use any alcohol at all or any type of cleaning solution, it eats away at the product. That makes them disposable, unless you don't clean your ear tips. Silicone is the only option, so you have to go after market. Then, good luck getting a good clean fit with aftermarket ear buds. I can't find anything that works perfectly. Once you get a good fit from shoving them in your ear as far as you can, the noise canceling is phenomal, but dies out with any gym movement. Great noise cancelation technology is defeated by a poor fit. Next, connection issues. Using these with my phone at the gym, the right ear regularly loses connection for a short section. Nothing bad, but enough to miss a note in a song. Enough to be annoying. It reconnects in less than a second, but it is frustrating. The phone connection is great, it's a newer model android with the most recent update. The bluetooth has no other issues with any other external speakers, so it's just these. the phone is on the elliptical machine right in front of my face or it is in my pocket as i'm lifting weights. It's constantly the right ear. These sound fantastic and have great noise canceling and may work perfectly with different ear shapes. If you cant put up with the deteriorating ear tips or find a good after market. The dropping connection 20 times in an hour is awful.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Haystack,
We're truly sorry to hear that you’re experiencing these issues with your WF-1000XM5 earbuds. We understand how disappointing it is when a product that offers phenomenal noise cancellation is hindered by fit and connection challenges. Your feedback is very important to us, and we appreciate you taking the time to share your experience.
For tips and suggestions on how to achieve a better fit with the earbuds, please review the guidance available at:
helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Regarding the connection issues with the right earbud, please try the troubleshooting steps outlined here:
helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239086.html
Also, check for firmware updates as these can often resolve connectivity issues and improve overall performance. You can do so by visiting:
www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102
If the problems persist after trying these steps, please reach out to our product support team directly at 239-245-6354 or via chat at:
us.esupport.sony.com/support/s/support-contact?language=en_US
(Operating Hours: Monday - Friday, 9:00 am to 9:00 pm ET; Saturday - Sunday, 10:00 am to 8:00 pm ET)
We truly appreciate your feedback and hope these steps help improve your experience. Thank you for giving us the opportunity to make things right.
Sincerely,
Maria
- Pros mentioned:Sound quality
Good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. ANC isn't the best. They're bulkier than the Linkbuds and bluetooth is more of a process.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user509763,
We are sorry to hear that the fit and ANC haven't met your expectations. To improve the noise cancelling, we recommend using the Sony | Headphones Connect app to ensure you have the optimal earbud tip seal. If you find these too bulky, our LinkBuds S offer a much more compact and lightweight design while still providing great sound.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Fit, Sound quality
Best sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Possibly the best headphones on the market. Sound quality is impeccable and they have a very snug fit with the different sizes for the ear plugs they have. Only issue i had was the case comes open a little to easily and ended up losing one of my headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carlos, We are sorry to hear about what happened. Despite your experience, it's good to know that your Sony WF1000XM5 wireless in-ear headphones are the best headphones for you. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Good earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds ive owned so far. Sound and fit is good.
I would recommend this to a friendBrand response from SonyListens
Posted .HI EliS,
That is wonderful to hear! We are delighted that you find the sound and fit of the WF-1000XM5 earbuds to be excellent, making them the best you have owned.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Fit, Sound quality
They Do Everything They Say They Can And Some!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek and comfortable fit. I have not had any issues as of yet. The app runs smoothly and the earbuds deliver everything Sony said they would. Noise canceling is top tier and the touch navigation is easy to use. Have recommended to multiple people. Thanks I was worried about spending so much on these earbuds but it was a good investment.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, JpM79! You made the right choice. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Good pair of earbuds, excellent for bluetooth
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are really comfortable earbuds and do a wonderful job in terms of sound quality for wireless headphones. The active noise canceling is impressive and the device free controls are pretty easy to use too. While they still don't hold a candle to wired options, these are a good option for on the go listening.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Mitch!
We are very happy to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Best choice so far
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is awesome, noise cancellation and battery life are great!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Adrian,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying the awesome sound, noise cancellation, and battery life of your WF1000XM5 earbuds. Knowing these features enhance your listening experience means a lot to us. Thank you for sharing your positive feedback and for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Love these earbuds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second pair I've had and they have the best noise cancelling functionality! Comfortable in the ear, easy to manage the functions and the OOBE experience was very premium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user371927, Thank you for sharing your positive experience with the WF-1000XM5! We're thrilled to hear that you find the noise-canceling functionality to be the best and that the earbuds are comfortable and easy to manage. Additionally, it's great to know that you had a premium out-of-box experience. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Best earbud ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Great battery life. 10/10 would recommend again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichalB,
That is fantastic to hear! Thank you for taking the time to share your 5-star experience with the WF-1000XM5.
We are thrilled that you are enjoying the great sound and great battery life. Our goal with the WF-1000XM5 was to deliver a truly immersive audio experience with the freedom of long-lasting power, and it’s wonderful to know we hit a 10/10 for you.
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Sounds good. Coukd be more bakanced
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good, but bass could be clearer. The bass sounds amplified and kind if fake. I could just be picky coming from status audio
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AdamR,
Thank you for choosing Sony!
We're honored to hear your thoughts on the WF-1000XM5 earbuds. We apologize that the bass did not fully align with your preferences and appreciate your honest feedback. Please know we will share your comments with our team as we strive to improve our products.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Quality items from Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is great. The sound quality for this is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cleanandclear,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the battery life and sound quality of the WF1000XM5 earbuds. Your feedback encourages us to continue focusing on delivering products that enhance your listening experience. Thank you for sharing your positive thoughts with us!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Nice premium earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling, comfortable to wear and lots of features.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, misstech!
We're so pleased to hear that you're enjoying your WF-1000XM5 earbuds. It's great to know you find them comfortable and that the noise-canceling performance is living up to your expectations. We put a great deal of effort into developing the Integrated Processor V2 and the dual feedback microphones to create an immersive listening experience, so your feedback is very rewarding for our team.
We also designed these earbuds to be packed with useful features, and we're glad you're finding them valuable. We hope they continue to enhance your listening experience every day.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great ANC headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was eagerly awaiting the release of these headphones. The ANC and sound quality is absolutely phenomenal. That said they are very poor workout headphones due to the lack of stabilizer fins so they lose 1 star for that.
I would recommend this to a friend