Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the exceptional sound quality, outstanding battery life, and comfortable fit of the product, often highlighting its clear sound with booming bass, effective active noise cancellation, and lightweight design. However, some customers have experienced frustrating initial connectivity issues. Additionally, a few find the product a bit pricey, the touch controls overly sensitive, and note a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Comfort
Great earbuds
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great bass and Styrofoam tips create a comfortable seal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CyberGrimnir, Awesome! We are so glad to hear that you are enjoying your new WF-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Excellence
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling, great sound quality, decent ambient sound mode. They gotta be slammed into your ear canals to sound good, though. The app is cool, and it’s neat to be able to fine tune the audio. AI-audio upsampling on the fly is extremely nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DanielG,
Thanks for the review! We are delighted to hear how much you are loving your Sony headphones and their amazing Sound quality. We are glad you are taking advantage of the App and the features you can enhance over there! As a recommendation, you might want to give a try to different Earbuds Tips to find the ones you feel most comfortable with.
Thanks for choosing Sony, have a fantastic day!
-DiegoV
- Pros mentioned:Sound quality
PLEASE BE AWARE!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is truly nothing like these sony earbuds. The quality of sound is outstanding. The ANC is better than my over ear bose and my moms over ear sony headphones. The sound is way better than any airpods I’ve tried. BUT…i have had these earbuds fail on me twice for the same reason. The right earbud for both pairs would suddenly not allow ambient noise through. That feature that actively sends the noise of your surroundings into the earbud so you can hear? It just stops. And nothing fixes it. I felt like i was going crazy or i was losing hearing in my right ear. I wanna like these so so bad but i cant trust them if two separate pairs failed for the exact same reason.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Natalie.
We are glad you love the sound quality and ANC, but we are truly sorry to hear about the recurring issue with the right earbud’s ambient noise feature. That is definitely not the reliable experience we want for you.
Since this has happened twice, we would like to help. Please ensure the proximity sensor is clean and try a factory reset via the Sony Headphones Connect app. If that doesn't resolve it, please contact us at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can look into this further.
Thank you for considering Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Hello are you there?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior noise canceling but they stay on even though I put them back in my case. They make receiving phone calls a task because you have to go to your call options and pick phone speaker or headset. I’m using an Apple iPhone 13 Pro Max. The Apple AirPods just sync better with the iPhone. I wanted some quality earbuds. They sound amazing but it’s going to take an update to fix the bugginess.
No, I would not recommend this to a friend - Pros mentioned:Comfort, Sound quality
Immaculate
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are hands down the best earbuds I have tried. From the noise cancelation to the sound quality and the wide variety of features as well the extreme comfort. Massive upgrade from the 3s and 4s
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, CROWLEY79! We're glad that you are impressed with the new Sony XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
- Pros mentioned:Fit, Sound quality
Great headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The fit of these headphones are great and snug. The ANC is also amazing, definitely up there with the airpod pros
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NyeH,
Great! We're glad that you like the fit and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Good but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but not sure if I liked the noise-canceling settings. Also kept falling out of my ears even when I tried different sized buds. Great battery life though. A little sad I recently lost them but now will look for a new one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonT,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the battery life of the headphones. It's unfortunate that you are not satisfied with the fit and noise canceling function. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).
Aside from changing the earbud tips, make sure that you are wearing both earbuds properly. Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear. After putting the headset unit into your ear, hold the side of the headset unit with your fingers and slowly push the earbud tip into your ear canal. If you touch the touch sensor, the headset may operate. If you feel it is difficult to put the earbud tips into your ears, squeeze the earbud tips lightly before wearing the headset. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
The noise canceling effects may not be achieved depending on how the headset units are worn.
If you use the video function of your smartphone or other devices to record and check how the headset units are worn in your ears, you can understand its feel when worn and get closer to discover the correct way to wear the headset.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When the Adaptive Sound Control on the Sony Sound Connect app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Excellent sound, perfect noise cancelling, bad fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As the title states, these headphones are fantastic. They sound good, cancel out almost all noise, and are easy to use. I just wish they fit in my ears. My ear canal is just too small for the smallest size, leading me to have a huge headache after about 10 minutes of use. However, some 3rd party ear inserts from either CharJenPro on Amazon or COMPLY ear tips will solve that for you. 4/5 overall. If the foam wasnt so stiff it'd be a 5/5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seeyalater, thanks for commenting. We are happy to hear about your satisfaction with the exceptional sound quality, industry-leading noise canceling feature, and superb performance of your WF-1000XM5. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
We value you & your input, and thanks for choosing Sony!
Best regards,
Romeo
- Pros mentioned:ComfortCons mentioned:Connectivity
Worthy upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good upgrade from the xm4. Although more slippery they are smaller and more comfortable than the past version. Harder to connect than before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi demo, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Better than the rest!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch in earbuds. I have had others of same price, but these babies are 1 of a kind. When it comes to sound quality they can not be beat!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Totaltec
Thanks so much for the top notch review of your WF-1000XM5 earbuds!
We are thrilled to hear that you find these earbuds to be one of a kind and that their sound quality can't be beaten.
We're glad you chose Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work fantastically. I really love the sound quality. Im someone who really likes louder music so having the app as a tool to adjust the sound was definitely a game changer for me. Overall 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan, thank you so much for the fantastic 5-star review! We're elated to hear you're loving the sound quality of the Sony - WF1000XM5. It's great to know that the app's customizable settings made a real difference for your listening preferences! We're honored by your 10/10 rating and hope your earbuds continue to deliver an amazing experience every time you hit play. Thank you for choosing Sony! Best regards, -Dominick
- Pros mentioned:Sound quality
Best in ear true wireless yet!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Sony over ear WF-1000XM5 headphones and loves them so much I decided to try these in ear headphones understanding that Best Buy has a great return policy. Obviously there was no return given the stars rating. These things are amazing. The noise cancelling is incredible and the companion app is great allowing multiple devices to be used. Overall I’m thrilled with these and find myself using them for more than yard work as originally planned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, Thank you for the amazing review! We're very happy to hear that you love the incredible noise canceling, companion app, multipoint connection, and overall performance of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Price
Great sound and quality, Big price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great quality. Nice app. Call quality also sounds good. Biggest downside for these earbuds is the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoahN,
You made the right choice! We're glad that you like the sound, call quality, and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the price is greatly appreciated.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Fantastic choice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound quality and noise cancellation for earbuds. My only issue is that the ear tips are a bit too hard / not squishy enough for fitting in the ear canal perfectly, which is recommended for ideal sound cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlakeS, thank you for sharing your positive feedback on the sound quality and noise cancellation of the WF-1000XM5 earbuds, and for highlighting your concern about the firmness of the ear tips.
Your experience is appreciated—achieving the best fit is essential for both comfort and optimal sound and noise cancellation performance. Sony has provided several recommendations and options for users who find the supplied ear tips too firm or uncomfortable:
- The WF-1000XM5 comes with multiple sizes and types of foam ear tips in the box. It’s recommended to try all included sizes to find the best fit.
- For those who find the foam tips a bit firm, a good technique is to gently roll or compress the foam tip between your fingers before placing it in your ear, which allows the foam to expand for a tighter and more comfortable seal. Some users also note that the foam tips may develop a “break-in period,” softening and conforming better with regular use and warmth from the ear.
- The Sony | Headphones Connect app includes a fit test feature, allowing you to verify ear tip selection and seal digitally, which can help to further optimize your experience.
- Regular cleaning of the tips and checking for the best fit can also help maintain comfort and sound performance.
Sony values your feedback and is committed to ensuring your comfort and satisfaction. If you continue having difficulty with the standard tips, please consider reaching out to Sony Support for guidance on obtaining alternative tips or further assistance.
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Fit
Great performance and design but low IPX rating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WF-1000XM5's function great. Very impressive sound performance and design. I'm so happy Sony made these a bit smaller. The XM4's were too big and bulky and not very comfortable. The only reason I gave 4 stars is because for the price the XM5's should have have had a much higher IPX rating. Very disappointing that Sony decided to abandon that aspect of the premium buds. The earbuds support LDAC which is the codec I use. Make shure your phone supports LDAC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leo234, we're glad you are happy with your new industry-leading noise canceling earbuds. We understand your feedback regarding the IP rating of your Sony unit. The WF1000XM5 has an IP rating of IPX4. You can follow this link to prevent burning or malfunction due to getting wet:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783366.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and offering. The only issue I've had is not with the earbuds themselves.. Rather it's the case (if you drop it on the floor.. It will open up and your earbuds will fly away rather far). [Wish the hinge was way stronger]
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, EnriqueL,
Thanks for the review and the 5-stars rating! We appreciate the feedback and it surely can be taken in consideration for future references. We are really happy to hear how much you are enjoying your Sony Earbuds and the amazing Sound quality!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Sound quality
Best choice available
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancelling. I also have the over-the-ear variant. Both are excellent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JasonL,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the excellent sound quality and noise cancelling of the WF-1000XM5 earbuds, as well as the over-the-ear variant. It’s wonderful to know that both products are enhancing your audio experience. Your support means a lot to us, and we look forward to continuing to provide you with outstanding technology.
Best regards,
-Fred
- Pros mentioned:Sound quality
Android users should buy these.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much satisfied with these earbuds. I had the Airpods, Bose and these. Out of the bunch, I would pick either the Aipods or Sony. If you have a android phone go with these and obviously an Apple would pair well with the Airpods. Noise canceling is ok. I do work in a loud environment and it would stuggle at times to keep the noise down. The sound from these are the best in my opinion. Sony did a good job on these but noise canceling could be better but its a thumbs up for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WindsorM, You've made an excellent choice! We're glad you're satisfied with your purchase. Good to know you appreciate the noise cancellation and exceptional sound quality of your new Sony WF1000XM5. If the noise canceling effects are not sufficient, please follow the troubleshooting steps on this link to resolve the issue.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
5/5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Exceptional sound quality. Audio is rich and balance. Active Noise cancelling is top-notch. No issue with the connectivity for Iphone16 pro max. Cons: limitation in foam ear tips. Hopefully next version will provide more foam tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Princess,
Very nice! We're glad to hear that you like the sound quality of the headphones. Your feedback is noted. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good in terms of sound quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good in terms of sound quality and noise cancellation, just little bit dissatisfied with the fit. Overall it's a good purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NSK1,
We are thrilled to hear that the WF-1000XM5 is delivering the excellent sound quality and noise cancellation you were looking for! Regarding the fit, we recommend trying different combinations of the included earbud tips, as it is quite common for each ear to require a different size for the best seal. You can also use the "Determines Optimal Earbud Tips" feature in the Sony Sound Connect app, which performs an airtightness test to help you find your perfect match. Thanks for choosing Sony.
Best regards, Eliab