Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the exceptional sound quality, outstanding battery life, and comfortable fit of the product, often highlighting its clear sound with booming bass, effective active noise cancellation, and lightweight design. However, some customers have experienced frustrating initial connectivity issues. Additionally, a few find the product a bit pricey, the touch controls overly sensitive, and note a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Exclellent earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really awsome earbuds. Sound quality is excellent. Easy to use and the app helps a lot with mods. You can customize the sound and it adapts to whaterever action you ar doing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandroC, thanks for sharing your great experience with the Sony - WF1000XM5! We're thrilled to hear you're enjoying the astonishing sound quality with High-Resolution Audio, and the ability to customize the sound to your liking. Thank you so much for choosing Sony and enjoy your new earbuds! Regards, -Dominick
- Pros mentioned:Sound quality
cool earbuds before i washed em
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic sound, great ease of use and really cool features that flow with the experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KlausM,
Thank you for choosing Sony!
It makes us really happy to hear that your WF-1000XM5 earbuds deliver fantastic sound, are easy to use, and offer cool features that enhance your overall experience. Enjoy every listen!
Best regards,
-Fred
- Pros mentioned:Comfort
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are outstanding devices. Well worth the cost. Much more comfortable than my over the ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AlaskaJim!
We are absolutely thrilled to hear that you find the WF-1000XM5 earbuds to be outstanding devices and well worth the cost!
We especially appreciate you highlighting the comfort. We engineered these earbuds to be significantly more compact and comfortable than previous models, and it's wonderful to know they are a much better fit for you compared to over-the-ear options.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great little buds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of ear buds. Noice cancelling is on point, and music sounds amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bill,
Thank you for choosing Sony!
We're elated to hear that you are enjoying your WF1000XM5 earbuds, especially the effective noise cancelling and amazing sound quality. Thank you for your positive feedback!
Best regards,
-Fred
Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buds I've ever had hands down! Controls are intuitive and easy to use unlike others I've had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
Thank you so much for the incredible review! We are thrilled to hear that the WF-1000XM5 are the best earbuds you've ever owned and that you're finding the controls so easy and intuitive to use.
Thanks for choosing Sony.
Best regards,
Eliab
Left earbud won’t pause when using one earbud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To me it was good set of earbuds. However where I work I can only use one earbud at a time in case someone needs to talk to me. Instead of using just the right all the time I would use the left but you cannot pause what you are listening with the left earbud and would still play even when you remove it from the ear. I can’t use something if I cant pause what I am listening
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnnaF,
Thanks for reaching out about the WF-1000XM5 earbuds and your experience using them at work. We understand how important it is to be able to use a single earbud and still have full control, especially for pausing your audio.
You're right, the left earbud on its own can't pause playback. The pause function and the automatic in-ear detection are both tied to the right earbud. So when you take out the left earbud, the audio continues to play, which we know isn't ideal for your situation.
It's a great piece of feedback. We're always looking for ways to improve our products, and customer input like yours is incredibly valuable.
If you’d like to learn more about this, feel free to check out the following link, we put together extra details there that might be helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781982.html
We know this isn't the solution you were hoping for, but we hope this helps clarify why the earbuds work the way they do.
Thanks for considering Sony products and for your thoughtful input.
Sincerely,
Estefany
- Pros mentioned:Fit, Sound quality
Bose headphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfort to the year, five stars rating
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelD, awesome! We're happy to hear about your satisfaction with the superb performance of your headphones. Thanks for the perfect star review! - Romeo
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great spound quality and easy to use. I like the way they sound
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, LeviS!
We’re so glad to hear that you are loving the sound quality and finding your WF-1000XM5 earbuds easy to use! We put a lot of work into making sure our industry-leading noise canceling and audio performance are paired with a seamless user experience, so it’s great to know we hit the mark for you.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
MUST BUY FOR MUSIC LOVERS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is superb compared to Apple AirPods Pro second gen. The mic quality on phone calls is lack luster but the noise canceling is much to blame for that. Noise cancelling while listening to music on the other hand is very good and blocks out most noises. The passive noise isolation is great with the foam ear tips as apposed to the silicone ones on the airpods, which gives you better seals
I would recommend this to a friend - Pros mentioned:Sound quality
Sony noise canceling ear bud.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every bit as good as advertised. The noise canceling is definitely the best one out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Batman,
Thank you for sharing your feedback! We're ecstatic to learn that the Sony - WF1000XM5 are living up to their reputation and that the noise cancelling has impressed you so much. Enjoy the immersive listening experience, and thanks for being part of the Sony family!
Regards,
Dominick
- Pros mentioned:Sound quality
I love these!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these! Ao much that when i thought i lost them i bought a replacement! Of course I found rhe second pair. About a week later! This is actually my 3rd pair of the Sony wireless earbuds. I previously owned the WF-1000XM4 and loves them as well! They are a bit pricey but absolutely worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DellM, we're glad you are enjoying your new earbuds. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Nothing short of amazing sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have got to get a pair of these earbuds. The difference between the WF1000XM4's and the XM5's is like nigt and day. The sound quality is nothing short of amazing. My only complaint is that pulling out the earbuds from the charging cradle is tricky because my hands slip on the earbuds because the finish is smooth instead of a matted finish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarryM, Thank you for the amazing review! We're glad you're enjoying the incredible sound quality of your new Sony WF1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the difficulty in removing the earbuds from the charging case and will be sure to forward this feedback to the appropriate department.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound overall. Great noise cancelations and there is a lot of settings that you can play with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaramA,
We're thrilled you're enjoying the incredible sound and noise cancellation of the WF-1000XM5 earbuds! It's great to know you're taking advantage of the customizable settings.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony earbud review
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an excellent product, perfect sounding and great in build noise cancellation. But the downside is it slipped off your hear if you move around too much or if the bass beat sound is too loud. Overall I think its a good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UchennaC,
Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best Earbuds.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is incredible. Has different earpiece sizes for different size ears. It’s not the cheapest earphones out there or earbuds. I should say but it’s definitely worth every dollar sound quality like I said it’s superb. You can hear Hi-Rez audio if you listen to Hi-Rez quality music. These are gonna be the earbuds for you to hear the sounds that you never knew were there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kaiini, we're glad you are enjoying our industry-leading noise canceling earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Worth it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Husband is obsessed with these headphones and they sound amazing. He loves the touch controls, wireless charging, and depth of sound and after losing a pair, we had to replace them because they are that good. Worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bailey, Fantastic! We're delighted to hear that your husband is enjoying the earbuds and values the touch controls, wireless charging, and rich sound quality. It's wonderful to know you found them worthy of replacement after losing a pair. Thank you for sharing your outstanding experience with the WF-1000XM5 and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Sony fan that has owned sony products for 40 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling could be better. Sound is awesome, phine calls are clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonB, thank you for your feedback! We are thrilled to hear how much you appreciate the awesome sound quality and clear phone calls on your WF-1000XM5 headphones. It's fantastic to know these features are standing out.
We also appreciate your honest feedback regarding the noise canceling. We're always working to improve our products and your comments are invaluable in that process. For an even better noise-canceling experience, we recommend ensuring you have the optimal earbud tips for a snug fit. The WF-1000XM5 comes with several sizes, and finding the perfect seal can significantly enhance noise cancellation. Additionally, exploring the different noise-canceling modes within the Sony | Sound Connect app might help in various environments.
For further details on this topic, please visit the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Highly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality, comfort. Many unique features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanK, we're glad you like the sound quality and comfort of your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Fit
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, easy to use and very comfortable. Small enough to carry in your pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EfrainG,
Amazing! We're glad that you like the fit, comfort, portability, and user-friendly functions of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Headpiece
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noice cancelling, good quality Sourround Sound and compatible with 3D audios, 5D audios etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Bjorn!
We are absolutely thrilled to hear that you are enjoying the premium performance of your WF-1000XM5. It’s incredibly rewarding to know that the excellent noise canceling is creating a distraction-free listening environment for you.
We are also very glad that you are experiencing the good quality surround sound and the capability to fully enjoy advanced formats like 360 Reality Audio. We designed these earbuds to provide a truly immersive and spatial audio experience, and your feedback is a wonderful validation of that effort.
Thank you again for choosing Sony to elevate your daily listening experience!
Best regards, Gus, Sony Social Media Team