Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the exceptional sound quality, outstanding battery life, and comfortable fit of the product, often highlighting its clear sound with booming bass, effective active noise cancellation, and lightweight design. However, some customers have experienced frustrating initial connectivity issues. Additionally, a few find the product a bit pricey, the touch controls overly sensitive, and note a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great Earbuds but not so Durable on Hard floor
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Earbuds, worth the money if you love to have quality sound. You can't really sleep with them on your side. Main problem would be how delicate the earbuds can be. Any slight drop on hard floor may break them. I mean the slightest.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FRLJ,
Thank you for the purchase! We're happy to hear that you like the sound quality of the headphones. Take note that physical damage is not part of the limited warranty of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Love Love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely great Sound quality!! Amazing noise cancelation ability. Only downfall for me is the are bulky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAMIA!
Thank you for your feedback on the WF-1000XM5 earbuds! We are thrilled to hear that you appreciate the exceptional sound quality and impressive noise cancellation features. We also appreciate your input regarding the bulkiness of the product, as customer insights help us enhance our designs.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Fit, Sound quality
Great Stuff !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, great size, great sound, great voice, overall great quality product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenS,
Perfect! We're glad that you like the fit, size, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Nice earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling and they fit in my ears perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, awesome! We're glad you like the noise canceling feature and the fir of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Nah.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These noise cancel well, however, if you use them for the gym, be wary, If anything touches the outside of the right or the left earbud, it either pauses the song or it toggles the noise, cancellation, either way it interrupts the song and your workout. I accidentally waited too long to return these so I have another pair of $300 earbuds that don@5 compare to my air pro’ 2’s, nice try Sony. But this is for a housewife, not anybody else Also, sometimes just one of the earbuds connect to Bluetooth, and I have to bring the whole case in now because if only one connects, I have to put them back in the case and take them out again for them to work.. Worthless.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JonpaulA, Thank you for taking the time to provide us with your feedback about your WF1000XM5. We're glad you like the excellent noise canceling feature of these earbuds. At Sony, we are always looking to improve our product quality and features. We have noted your input about the touch sensor sensitivity and will be sure to forward this feedback to the appropriate department. You can change the function assigned or you can also choose not to assign any functions to the touch sensors on the left and right headset units using the “Sony | Headphones Connect” app while you're in a gym to prevent the earbuds from pausing a song when you accidentally touch the sensors.
And for connectivity issues, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779975.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good gadget
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality Although right bud goes blank sometimes having to reinsert to the charger
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, Cbano42!
We are so pleased to hear that you are enjoying the Excellent sound quality of your WF-1000XM5 earbuds. Delivering that high-fidelity audio experience is our top priority!
We also appreciate you bringing the issue with the right earbud intermittently going blank to our attention. That is certainly not the seamless experience we intend, and having to re-insert it into the charger is frustrating. This is often a temporary issue that can be resolved with a specific troubleshooting step, such as cleaning the charging contacts on both the earbud and the case, or performing a reset of the earbuds.
We would like to help you resolve this permanently. Please reach out to our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so our specialists can guide you through these quick fixes and ensure both earbuds work reliably for you.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best earbuds for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and excellent noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, user447997!
We are so glad you're enjoying the amazing sound and top-tier noise canceling on your WF-1000XM5 earbuds. It’s great to know they’re hitting the mark for you.
Thanks for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Smaller profile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same excellen sound quality with even smaller ear profile (less bulky).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GastonG, great! We're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Love sony and all they make
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love theses tons sometimes i get an odd like disconnecting sound but its never a big deal. Not sure why it does it maybe its the switch to noise canceling or something but the sound quality is really amazing and for someone who listens to at least 100 hrs of music a week these were an amazing purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starburst, we're glad love our product. We're sorry to hear that you have an issue with your Sony unit. Please follow this link to isolate the issue on the sound:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skip
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Better than airpods
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek design, comfortable earbuds, great quality and features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HowHiAreYou,
Excellent choice! It's wonderful to hear that you like the sleek design, comfortable fit, quality, and features of your Sony XM5 True Wireless Noise Cancelling Earbuds. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Bass, Sound quality
Sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME. GREAT SOUND GOOD BASS VERY CLEAR. I would reccomend 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonD,
Fantastic! We are very happy to hear your satisfaction with the amazing sound quality of your WF-1000XM5. We truly appreciate your recommendation!
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great buds if you leave them in.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very good on them. The foam tips have a bad tendency to rips with repeated use. These are ideal if you leave your buds in for a long time. the sound cancellation is great. But they are pretty bad if you pop them in and out for calls a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenn, We are glad to hear that you are happy with the sound quality of your new WF1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
sony buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great earbuds that work excellent in noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kitt,
Thank you for choosing Sony!
We're beyond pleased to hear that you're enjoying your WF-1000XM5 earbuds! It's great to know the noise cancelling has made such a positive impression and is working excellently for you. It’s rewarding to hear that our product has positively impacted your experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
We need Location Tracking!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds. Great sound control amazing noise canceling, but nonlacation tracking for either the case or individual earbuds. I lost them a few times and i got lucky, but if i didnt i would have been out this high ticket priced item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisB,
Thanks for commenting! We are thrilled to know that you love your WF-1000XM5 and that you are satisfied with its exceptional sound quality & amazing noise canceling function. We truly appreciate your input with the device tracking function and we are sorry if these headphones doesn't support it.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
I hope the battery is better than the XM4s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4’s and they were great until the battery worked fine and then abruptly would last for 15-20 minutes. Sooo, as long as these last longer than 18 months, I will be happier. No drastic improvement from the sound quality from the 4s but I am also not an audiophile. With that said, I prefer these over the Apple products, Bose and Jaybirds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisterC,
While we are thrilled to hear your satisfaction with the amazing performance of your WF-1000XM5, we are really sorry if you are experiencing an issue with the battery on your WF-1000XM4. This is certainly not the news we'd like to hear from you. We'd love to know more about the problem you're having and help you out. Please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
For the The WF-1000XM5, these headphones feature cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
We are looking forward to your message and thank you very much for choosing Sony!
Best regards,
Romeo
Sony Social Support
They are smaller than You might think !!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EveryThing about these WF1000xm5's is very well done. There is no option, tweaking, or setting that was not appreciated !!! Only one slight issue: They are way smaller than You would think. Easy to drop when handling them in and out, of your ears or the charging case. I repeat: EveryThing else about these Buds is Industry Leading and ahead of the competition. Just go ahead and purchase them, You will not be sorry.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MindBinder369!
It is fantastic to know that you're so happy with the WF-1000XM5 headphones.
We put a lot of work into the details, so hearing you say that everything is "very well done" and that they're "Industry Leading and ahead of the competition" really makes our day.
We know the size can be a little tricky, so thanks for sharing that insight.
We truly appreciate you taking the time to share your thoughts and for the amazing recommendation!
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
LIFE SAVER for my noisy neighbors
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have suffered for years from the extremely loud bass music from my neighbors. These are the ONLY headphones that take away the noise. Literally life changing and worth every single penny I spent on them. My wife has the ear muff version and has had the same experience. WORTH IT.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ProgrammingPrincess, Thank you so much for the 5-star rating! We are glad to hear that you are enjoying the noise canceling of your new WF-1000XM5 earbuds! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Sony
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than air pods that’s for sure. They sound better and last longer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi The5,
You've made a great choice! We are very happy to know that you are enjoying the amazing sound quality & long-lasting battery life of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
These ear buds are amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the best ear buds I’ve ever used they sound better than a lot of headphones I’ve used, the active noise canceling is really good (just make sure you have the right tips in) and the pass through sounds so good too definitely a game changer, something I’ll be looking for on all future earbuds I purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thefloofywolf, Great! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing noise cancelling and sound quality!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had read that the noise cancelling had been much improved on these earbuds. I became very dissatisfied with my Apple Pro 2s. The Sony WF1000XM5 are amazing in this regard with outstanding music quality too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhiilipS, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl