Customer Ratings & Reviews

Hi BradyL, Thank you for sharing your experience with us. While we're glad that you love the sound quality, we're sad to hear that you are having issues with the casing. This is definitely not what we wanted you to experience. We take this as feedback as it can help us improve in the future. We hope that there won't be anymore issues with your third replacement.

If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hi Elijah, we're glad you like the sound quality and noise canceling of our product. We appreciate your feedback regarding the earbud tips of the WF1000XM5. Thanks for choosing Sony! ~Earl

Hello Joey,

Thank you for choosing Sony!

We’re honored to hear that the WF-1000XM5 earbuds provide such a comfortable and versatile experience, allowing you to wear them effortlessly throughout the day. Your feedback is greatly appreciated and encourages us to continue delivering products that seamlessly integrate into daily life.

Best regards,
-Fred

Hello MarioH777,

Thank you for choosing Sony!

We're thrilled to hear that you’re enjoying the WF1000XM5. It’s great to know that you appreciate the quality, sound, and aesthetics. Your experience motivates us to continue delivering high-quality products.

Best regards,
-Fred

Hi JenniA,

Thank you for sharing your feedback about our Sony Earbuds! It's great to know that the sound, noise cancellation and connectivity features have been so helpful.
The WF-1000XM5 are very easy to use and will adapt seamlessly to your daily routine.

Thank you for choosing Sony!
Best regards,
Stephanie

Hi RaulG,

Thanks for the wonderful review!

We're delighted to hear how you love your WH-1000XM5 headphones and that they work great for you. It's especially rewarding to know that you find them so sleek and smooth to wear.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hello SP24,

Thank you for choosing Sony!

We couldn't be happier to hear that your new WF1000XM5 earbuds are a perfect fit for you! It's a true pleasure to know that they're the best you've ever had. We hope you continue to enjoy a great listening experience.

Best regards,
-Fred

Hi PhillipCJr,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality, noise canceling function, and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the volume control function is greatly appreciated.

The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Erwin, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl

Hi Cgomez15, we're glad you are enjoying our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Thanks for commenting, Robert!

We are thrilled to know that you are well-pleased with the amazing performance and exceptional sound quality & noise canceling of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi harley,

That's incredible to hear! We're so glad that the WF-1000XM5 earbuds are the best you've ever had. Your positive feedback is a huge compliment to our team.

Thanks for choosing Sony.

Best regards,
Eliab

Hello Justin,

Thank you for choosing Sony!

We're elated to hear that you regard the WF1000XM5 earbuds so highly. Your confidence in our product means a great deal to us, and it inspires us to keep pushing the boundaries of audio excellence. We hope these earbuds continue to deliver an exceptional listening experience for you.

Best regards,
-Fred

Hi Smokoo,

That's fantastic feedback! We are delighted to hear the WF-1000XM5 earbuds have earned the top spot on your list. Enjoy your superior sound experience!

Thanks for choosing Sony.

Best regards, Eliab

Hi SaraR,

That's fantastic to hear! We're thrilled you're loving the Sony WF-1000XM5 Truly Wireless Noise-Cancelling Headphones and that both the sound and noise canceling are hitting the mark for you.

We appreciate your honest feedback on the size. While we've worked to make the XM5's more compact than previous models, we understand that "bulky" can be subjective and vary with individual ear sizes. It's great to know that despite this, you still love them overall!

Thank you for your 5-star review! We're delighted you love them overall. Thanks for choosing Sony!
DiegoV

Hi TylerH,

You made the right choice with the Sony WF-1000XM5! We're glad that you like the size of the headphones. Rest assured that there are no known battery issues with the XM5.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.

We also would like to know more about what happened to your XM4. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

-Ralph

Hi SarahR, we're really happy to hear you're enjoying your Sony - WF1000XM5 earbuds. With industry-leading noise cancellation, immersive sound quality, and a super comfortable fit, they're designed to elevate your listening experience, and we're so glad they're hitting the mark for you! Thanks for your recommendation, and for choosing Sony. Regards, -Dominick

Hi ROCCOR,

Very nice! We're glad to hear that you love the sound quality and noise canceling of the headphones. We appreciate the review and thank you for choosing Sony!

-David