Customer Ratings & Reviews

Hi Charlie, we're sorry to hear that you had returned your Sony unit. It is recommended to keep the software of the earbuds updated. You may check this link for more information:

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561

We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com

Hope you consider Sony again. ~Earl

Hi nevergotgame,

Fantastic! You've made a great choice! We are very happy to hear your satisfaction with the amazing sound quality and ease of connectivity of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi MichaelF,

We are sorry to hear that the noise canceling on your WF-1000XM5 has been disappointing, especially since you’ve had such a positive experience with our over-ear headphones.

Because the WF-1000XM5 uses a different driver and processor than previous models, the noise-canceling performance is heavily dependent on a specific set of factors. Before deciding on a different pair, we recommend trying these steps to see if the performance improves:

1. Optimize the Seal: Earbuds require a perfect airtight seal to block noise. In the Sony | Sound Connect app, use the "Determines Optimal Earbud Tips" tool. This will test your current fit and tell you if you should switch to a different size tip for either ear.

2. Proper Insertion: The foam tips on this model should be slightly compressed with your fingers before insertion. Once in your ear, hold them for a few seconds to let the foam expand. This creates the vacuum seal necessary for the noise canceling to work effectively.

3. Disable Adaptive Sound: Check the app to ensure "Adaptive Sound Control" is turned off. If this is on, the earbuds might be automatically switching to Ambient Mode (letting noise in) because they detect you are walking or moving.

If the issue persists, please reach out to our support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony!

Best regards,
Dominick

Hi Derick,

We're glad that you like the sound quality and dedicated app (Sony Headphones Connect) of the headphones. It's unfortunate that you had connectivity issue with the earbuds. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony app). Both earbuds must placed correctly on the charging case. Each headset unit will be set to the correct position in the charging case by the built-in magnet. Resetting and initializing the headset may also help resolve the issue.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Thank you for the great review, WilliamP!

We are happy to hear that your WF-100XM5 earbuds are your "go to" choice among your collection.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi AnnakatrinaS,
Thank you so much for the fantastic feedback on the WF-1000XM5 earbuds! It is truly wonderful to know that you and your husband are enjoying them so much.

We appreciate you choosing Sony!
Warm regards,
Estefany

Hello Rlp328,

Thank you for choosing Sony!

We’re elated to hear that you regard the WF-1000XM5 earbuds as the best you’ve ever owned. Your kind comparison to other brands truly reflects the quality and innovation we dedicate ourselves to delivering. It’s incredibly rewarding to know our product has made such a positive impact for you.

Best regards,
-Fred

Hi Adam,

You made the right choice with the Sony WF1000XM5! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi RobertF,

Thanks for the 5-star review! We couldn't be happier to hear that the WF-1000XM5 have been such a positive upgrade for you from your previous buds. Enjoy the premium sound quality and the industry-leading noise cancellation!

Thanks for choosing Sony.

Regards,
Dominick

Hi OceanThunder,

You made the right choice! We're glad that you are enjoying the sound quality, connectivity, and noise canceling function of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi hwhtx,

That's wonderful to hear! We are delighted that you find the WF-1000XM5 earbuds excellent, lightweight, and that they excelled across your diverse music test with Santana and Mozart. Thanks for choosing Sony.

Best regards, Eliab

Hi SimonL,

Fantastic! We are truly happy to know your satisfaction with the amazing performance of your WF-1000XM5. We are also thrilled that you've noticed the great improvements of these headphones from the previous version.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi User1,

You made the right choice! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hello JimG,

Thank you for choosing Sony!

We couldn't be happier to hear that you love the WF1000XM5 earbuds and plan to purchase them again! Your loyalty means a great deal to us, and we're grateful to be part of your audio experience. Thank you for your kind words and continued support!

Best regards,
-Fred

Hi Gary,

We appreciate the 5-star rating and we're glad to hear that you like the features of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-David

Hi Lawson,

We're so glad to hear that you're enjoying your Sony earbuds and that you consider the technology to be next level—the WF1000XM5 truly stand out with their exceptional sound quality and advanced noise cancellation. Thank you for sharing your fantastic 5-star rating and for letting us know they're the best earbuds on the market!

Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.

Hi EdgarA,

You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi PavanS, Thanks for the positive feedback! We're happy that you are satisfied with your new Sony XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig