Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the excellent sound quality, outstanding battery life, and comfortable fit of the product, along with its effective Active Noise Cancellation and clear bass. However, some users have experienced frustrating initial connectivity issues and found the product to be a bit pricey. Concerns have also been raised regarding overly sensitive touch controls and a perceived lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Customer service! Great earbuds!!Awesome Sound!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rlionel, Thank you for giving the WF1000XM5 a perfect rating! Good to know you had an amazing customer service experience and we're glad you like the awesome sound quality this unit delivers. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Sounds great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the previous version and much lighter too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Elio,
Perfect! Thank you for noticing the changes and improvements of our Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds. We're glad that you appreciate the improvements and enjoying the sound quality of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great work great also sound good look good and are cool
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisC,
Amazing! We're glad that you like the design and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Satisfied and beyond expectation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly an incredible earbuds, value goes beyond what’s described!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Santosotech,
It's truly wonderful to hear that your Sony earbuds offer such incredible value and deliver a performance that goes beyond expectations. Thank you for the outstanding 5-star rating—features like detailed sound and adaptive noise canceling make the WF-1000XM5 a remarkable choice for enjoying music and calls every day.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Pros mentioned:Sound quality
Awsome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds have great sound and the noise Canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star review, Johnpxxxxxx! They sure indeed have great sound and excellent noise canceling performance. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig
Rad buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work great. Packaging looks cool. Not as pink as anticipated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Player2hasenteredthegame,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WF1000XM5 earbuds and appreciate the stylish packaging. Your feedback about the color is valuable, and we’re glad the overall experience is positive. Thank you for sharing your thoughts with us!
Best regards,
-Fred
EAR BUDS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT SO AWSOMENTO WAER AND RUGGED WATERPROOF ESPIEACLLY WHEN RIDING MY BIKE.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EDDIE,
That's awesome! We're thrilled to hear you're loving the sound quality and durability of your WF-1000XM5 earbuds. Their IPX4 water-resistance rating makes them great for active use like cycling, so we're happy they're keeping up with your adventures.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ans was amazing sound quality prestine!! 10 out of 10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PocketbookReviews, Thank you for giving the WF1000XM5 a perfect rating! We're delighted to hear that you like the exceptional noise cancellation and great sound quality of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony is killing the game with these earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds destroy airpods Pro 2 and Bows quiet Comfort 2. Sony knocked it out of the park
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Digitaldeath187,
You made the right choice with the Sony WF1000XM5! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Cons mentioned:Price
Mediocre ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried these buds out for a week. I work construction and wanted something that i could wear during the day in order to take calls without holding my phone. Honestly, they worked, but my 2 stars is in comparison to the Galaxy Buds 2 Pro. The Sony buds are big and bulky, and one actually fell out of my ear while walking. The sound of music and bass is mediocre, compared to the Galaxy buds. The price was also big and bulky. All in all, not enough product or quality for double the price of the Galaxy Bud 2 Pros.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidD,
Thank you for the review and we're sorry to hear what happened with your headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
We also recommend using the equalizer of the Sony Headphones Connect app for better audio experience.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
Great upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great time for an upgrade. 100% better than the M4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Perfect, Dnice1906! You made the right choice. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig
Outstanding purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these every time I take a flight and that's every couple of weeks upgraded from the jabra 7 Pro, because they just weren't doing it for me anymore before the seven Pros I had the 75t and they were awesome I left them in the hotel, finally went and got the Sony's no regrets
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bossbk Amazing! We're delighted to hear that you are enjoying your WF-1000XM5 Industry Leading Noise Canceling Truly Wireless Earbuds. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Just Okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the expense. Noise cancelling is average. Though more comfortable than the XM4's, the 5s were not as comfortable as the Bose Quiet Comfort II (or Ultra). These also kept falling out of my ears.
No, I would not recommend this to a friend Best earbuds!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasts for years! Best earbuds I've ever bought!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NicholeW,
Thank you for choosing Sony!
We’re excited to hear that the WF1000XM5 earbuds have provided you with long-lasting performance. It’s rewarding to know they continue to deliver exceptional quality and reliability over the years. Thank you for sharing your positive experience with us!
Best regards,
-Fred
the best earbuds ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were amazing until I accidentally broke them. Make sure to keep the charging case clean, if not earwax and sweat can eventually form a mild glue that causes a little resistance when pulling the earbud out, eventually this resistance weakens the seal until you rip the earbud in half.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cccc, thanks for choosing and purchasing our product. We're glad you like our industry-leading noise canceling earbuds. We're sorry to hear about what happened to your Sony unit. We have our Support Team that is always happy to assist. If you require any additional support with regard to this product, you may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best ever noise canceling earbud
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, compact, best noise canceling earbud in the business period.great sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonym,
Great! We're glad that you like the size, noise canceling function, and sound quality of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sont earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned a pevious model of these earbuds, which eventually died, and that pair had good noise cancellation but this version of earbuds the noise cancellation is not as effective and not as distinctive as the previous model. The sound clarity if average and I have a pair of tone that are just as good. For the money I would go with a different brand. I do appreciate Sony's products but these earbuds not what I expected.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PhilipT, Thank you for your feedback on the WF-1000XM5. And we're sorry to hear that this model did not meet your expectations.This is definitely not the news that we would like to hear. If the noise canceling effects are not sufficient, please follow the troubleshooting steps on the link below to resolve the issue: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
And please follow the steps on this link to ensure optimal listening experience:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Good but…
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent, but the design leaves something to be desired. For the price, it could be more elaborate and less ugly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi valdirtotal, We always appreciate customers who take the time to give us their feedback. We're glad to hear you like the excellent sound quality of your new Sony WF1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the design and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony XM-1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling & call quality. This version is a big upgrade from the last series.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DigvijayG,
Amazing! We're thrilled that you are enjoying the noise canceling function and call quality of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Connectivity Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the single worst headphones I have ever owned. Not because of the sound but the continued connectivity issues. They won't connect to my Samsung frame tv. They frequently discconect from my laptop, requiring me mid conference call to put them in the case to reset them. Sound is awesome but cannot stand this connectivity issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EricR,
While we are glad to hear about your satisfaction with the amazing sound quality of our WF-1000XM5, we are really sorry if you're having connectivity issues. This is certainly not the experience we were hoping you would have. We'd love to help you isolate this problem. To start, if you haven't already, we suggest updating your WF-1000XM5 firmware to the latest version. This update enhances the headphones' functionality and features while addressing any performance issues you might be experiencing. For instructions, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
The WF-1000XM5 is compatible with devices that support Bluetooth A2DP (Advanced Audio Distribution Profile) profile for wireless audio/music playback. If your connectivity issue persists, please refer to the following articles:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html
https://www.sony.com/electronics/support/articles/00298369
https://www.sony.com/electronics/support/articles/00097458
I hope this helps.
Should you need more technical assistance/information with our product, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support