Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10101609
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Great sound but...
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM# line of earbuds have phenomenal sound. These xm5 are the most compact. I love the size. Just wish the earbuds had a grippier surface. They are very slippery when handling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi joruhe. Excellent choice! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
Good not great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is fantastic, only downside is your adjusting these ear buds every 10mins so they wont fall out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi geo530x,
We're glad to hear you're enjoying the fantastic sound quality of your WF-1000XM5 earbuds, and we understand your frustration with the fit.
To help with the issue, we highly recommend trying the different sizes of ear tips included in the box. A proper fit is essential for both comfort and sound. Also, be sure to use the Sony | Headphones Connect app's "Optimal Earbud Tips" feature, as it can help you find the best size for your ears to ensure a secure and stable fit.
Thanks for choosing Sony.
Best regards,
Eliab
Not as good as the wf xm4s
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some how it lost the noise canceling that the wfxm4s had. I personally replaced the foam tips to regular tips. Nothing changed but the comfort got better. Other than that. I over everything else the sound, the fit and the cae size.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Someone,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality, fit, and charging case of the headphones. Your feedback about the noise canceling function is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Aside from having the right fit, the other steps on this link may help you have a better experience with the noise canceling function:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the previous model and loved them until the battery on them gave out. These are even better, the case is smaller and shape fits nicer into a pocket, the earbuds are smaller and more comfortable and the sound quality/noise cancelling is still awesome too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mase, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Best Noise Canceling technology
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing EQ settings. The best noise cancelling and sound in the market. Don't sleep on Sony headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DylanH,
We are very glad to hear that you are finding the noise canceling and sound quality to be the best on the market! It is fantastic to know that the EQ settings are helping you get the most out of your audio. We truly appreciate the high recommendation and your enthusiasm for our headphone lineup.
Thank you for choosing Sony!
Regards,
Dominick
Best Earbud I have Ever Used
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and the technology employed on this earbud is amazing with the noise cancelling and ambient sound option. Been using it everyday and super delighted putting it on my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Conrad, we're glad you like the comfort and noise canceling feature of our product. Thanks for choosing Sony! ~Earl
Highly recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far love them batter lasts from 8am to 3pm on one ear then i swith the other one in and charge the used up one. Sound is nice and clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfonsoR,
Great! We're thrilled that you like the battery life and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
Glad I Upgraded
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the WF 1000XM3 and wanted to upgrade the new WF1000XM5 and I am so glad that I did. They’re smaller in your ear so it's a great fix for working out and more and NEVER have to worry about them falling out. The sound is better than ever, and I qould recommend these to anyone who isn't worried about paying the high price for a great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wayback718,
You made the right choice upgrading to the Sony WF1000XM5! We're glad that you like the size, fit, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
First pair! Best pair!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I could have hoped for in earbuds. I use them at work and they last all day and then some. I can still talk to people and hear them, and when I need to use a power tool, one tap on the left bud turns on noise cancellation. Perfect for what I need them for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewS,
You made the right choice! We're glad that you are enjoying the battery life and touch controls of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Great Headphones, Everything Works Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great sounding headphones. The pairing process to Apple products is pretty clunky and kind of frustrating however, and Sony could do a better job at making the process more seamless. Once you pair these they sound really great. I'd say the AirPods Pro 2 sound just a little better than the Sony's, but I believe you can play around with the EQ settings in the Sony app to make it sound to your liking. Also, I believe these headphones and Sony headphones in general will preserve your hearing more than other brands, I have nothing to back it up, it's just from observation and my personal experience from using these Sony headphones and others. These are high-quality headphones and would recommend picking these up if you're in the market for in-ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyNolan, We appreciate your feedback and we are glad that you like your new Sony wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
Good ANC and sound, awful for workouts
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and ANC are really good, but the sensors malfunction so much. The touch sensors (which this has instead of buttons) have a really annoying delay which makes it hard to tell if my press registered, so I try pressing again and it turns out both registered so now I paused then unpaused my song and I sit there looking like an idiot for 30 seconds while someone is trying to talk to me, but I can't take the ear buds out because the wear detectors will detect my fingers so my music will play and pause repeatedly in my other ear. Also if I'm working out and my hair gets sweaty and touches the buds, they think I pressed them so it starts pausing or skipping my song every 10 seconds, and wiping them off doesn't fix it so I just need to end my workout early. And sometimes (maybe sweat got in the microphone?) the ANC in one bud will break and make a constant buzzing sound for a day or two before it goes back to normal. First impressions were really good, but the little annoyances and design flaws are a death by a thousand paper cuts. They're decent for sitting still at a desk, but incredibly annoying at the gym.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanielD,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about the touch sensor is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).
When tapping the touch sensor multiple times, tap it quickly with an interval of about 0.3 seconds between taps. Tap the center of the touch sensor with the pad of your index finger. If the surface of your index finger is wet, greasy, dirty, too dry, etc., the headset may not respond well to tapping. If the touch sensor is in the following states, it may not work or may react incorrectly:
-It is wet with water, sweat, etc.
-It is touched by hair, wet towels, etc.
For more information, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783366.html
For noise issues, please refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Best earbuds ever!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound, noice canceling, great earbuds! I have several different earbuds, and these are the best! Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Angus!
We are absolutely thrilled to hear that you consider the WF-1000XM5 to be the best earbuds you own! It's incredibly rewarding to know that the clear sound and top-tier noise canceling are making such a positive impression.
We appreciate your strong recommendation and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Pretty great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Items pretty great upgraded from the xm4, the size is what makes them more convenient and comfortable. Would reccomend whenever theyre on sale cause 300$ is a lot but i got them flr 250 which was decent wnough bjt they sometimes go to 230
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LilCheeze,
Fabulous! We are very happy to hear your satisfaction with the smaller & very comfortable design and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Best noises canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best noise-canceling earbuds I've used to date. I used the previous generation for over 3 years, and the sound quality of this new version is a noticeable upgrade. I work in a very noisy environment, and the active noise canceling reduces the sound of the equipment by at least half—it's a huge improvement
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zachary, thank you for the five-star rating! We feel privileged to know you're loving the WH1000XM5 noise cancellation technology! It's particularly rewarding to know that you appreciate the enhancements over the previous model, allowing you to enjoy your music even in very noisy environments. Thank you for choosing Sony! Best regards, -Jenn.
good headphones, slightly on the expensive side.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good headphones, slightly pricey, decently customizable. wish they hadn't removed volume control from the touch options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZiggyBoo,
Thank you for your fantastic 5-star review of the WF-1000XM5 headphones! We're delighted to hear that you find them to be exceptional with excellent customization features. We appreciate your insights regarding the pricing and your feedback on the touch controls. For more details about the touch sensor functionality, please check out the Help Guide link below:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=volume
We truly appreciate your support and thank you for choosing Sony!
Best regards,
Romeo
Best Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and comfort of the Sony Earbuds quality. perfect for work and exercise as well as relaxing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SalvadorS, We're thrilled to hear that you're enjoying the exceptional sound, comfort, and outstanding performance of the WF-1000XM5! It's great to know that they're perfect for your work, exercise, and relaxation needs. Thank you for choosing Sony! - Romeo
Good, not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. App has nice features. Initial connectivity can be frustrating. Max volume is not loud enough in certain environments (e.g. airplane).
I would recommend this to a friendGood purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. ANC isn't the best. They're bulkier than the Linkbuds and bluetooth is more of a process.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user509763,
We are sorry to hear that the fit and ANC haven't met your expectations. To improve the noise cancelling, we recommend using the Sony | Headphones Connect app to ensure you have the optimal earbud tip seal. If you find these too bulky, our LinkBuds S offer a much more compact and lightweight design while still providing great sound.
Thanks for choosing Sony.
Best regards,
Eliab
Just OKAY
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re not the best ear buds I’ve used, but they’re not terrible. Sound quality is good, holds a charge well. I think they fit in my ears well, my husband says they hurt and don’t stay in. They do come with several tips to make them fit better. The controls on the buds are impossible to use and barely work. Connectivity to my iPhone is only okay, sometimes they connect sometimes they don’t. For the price, I’d probably get something else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
We’re sorry to hear that you’re having trouble with the touch controls and connectivity on your WF-1000XM5. To improve the touch sensor responsiveness and stabilize your iPhone connection, we recommend ensuring your firmware is up to date via the Sony | Sound Connect app and trying a quick factory reset of the earbuds. We appreciate your feedback on the fit and sound quality, and we'll share your comments regarding the controls with our development team.
Thanks for choosing Sony.
Best regards,
Eliab
Great overall!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them!!!! Returned the Bose and tried these... Wow what an improvement. Yes, the app setup requires patience. But, during regular use the only setting I adjust is noise cancelling vs. some ambient sound. I use none of the fancy spatial settings because they are just weird. I don't want to move my head and have the sound move. Who likes this? I simply do not agree with online reviewers that say advanced sound codecs don't make a noticeable difference. I've got serious noise damage and switching on the LDAC makes a monster positive difference on my android (sorry iphone people). The sound is rich and full for two really tiny buds. My first set of buds with no ear clip and these are very secure. Call quality great! So rare today.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrederickD,
Fabulous! You've definitely made a choice! We are truly happy to hear that you are satisfied with the amazing sound & call quality, very comfortable fit design, and superb performance of your WF-1000XM5.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo