Customer Ratings & Reviews

Hi TaJohn,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the noise canceling function and sound quality of the headphones. Your feedback about the comfort and buzzing sound is greatly appreciated.

For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).

To achieve the best fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

For the buzzing sound that you are hearing, please refer to the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

HI AaronR,

We are so glad to hear you are enjoying the fit and sound quality of your new WF-1000XM5 earbuds! It’s great to know they feel like a true upgrade for you.

Thanks for choosing Sony.

Best regards,
Eliab

Hi BradyL, Thank you for sharing your experience with us. While we're glad that you love the sound quality, we're sad to hear that you are having issues with the casing. This is definitely not what we wanted you to experience. We take this as feedback as it can help us improve in the future. We hope that there won't be anymore issues with your third replacement.

If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hi Elijah, we're glad you like the sound quality and noise canceling of our product. We appreciate your feedback regarding the earbud tips of the WF1000XM5. Thanks for choosing Sony! ~Earl

Hi SarahR, we're really happy to hear you're enjoying your Sony - WF1000XM5 earbuds. With industry-leading noise cancellation, immersive sound quality, and a super comfortable fit, they're designed to elevate your listening experience, and we're so glad they're hitting the mark for you! Thanks for your recommendation, and for choosing Sony. Regards, -Dominick

Hi Erwin, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl

Hi PhillipCJr,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality, noise canceling function, and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the volume control function is greatly appreciated.

The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Thank you for sharing this incredible review, Seeman245!

We are absolutely thrilled and honored to hear that the WF-1000XM5 earbuds are the best wireless earbuds you have used, and that you loved your previous pair enough to purchase them again when the battery eventually gave out! That kind of loyalty is the highest compliment we can receive.

We are especially glad that you are benefiting from the multipoint connection feature, which allows you to seamlessly switch between two connected devices—a capability we prioritized for maximizing convenience.

Thank you again for your strong endorsement and for consistently choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi, Priscilla

We are delighted to hear that you are enjoying your Sony headphones and their amazing Noise Cancellation feature! Your comment is well appreciated as we always strive to deliver the best quality products!

Thank you for choosing Sony, have a wonderful day!

-DiegoV

Hi Cgomez15, we're glad you are enjoying our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi Abelucho,

We are sorry to learn that the WF-1000XM5 did not provide the comfort you were seeking. We truly appreciate you taking the time to share this feedback with us.

Hearing directly from our customers helps us understand what is most important to you, and we will certainly share your comments regarding the fit and design with our product development team for their review. Thank you for your honesty, as your input provides us with valuable insights as we continue to refine our products.

We appreciate you giving Sony a try!

Regards,
Dominick

Thanks for commenting, Robert!

We are thrilled to know that you are well-pleased with the amazing performance and exceptional sound quality & noise canceling of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi TylerH,

You made the right choice with the Sony WF-1000XM5! We're glad that you like the size of the headphones. Rest assured that there are no known battery issues with the XM5.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.

We also would like to know more about what happened to your XM4. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

-Ralph

Hi WestB,
Thank you for sharing your feedback on the WF1000XM5. We're glad to hear you found the sound quality satisfying. We're sorry to learn that the overall build and Bluetooth is not working for you. We're here to help. If you haven't already, we recommend that you try the alternative eartip sizes included in the box.

About the Bluetooth issues, here are some troubleshooting steps that may help resolve the problem:
- Ensure that the firmware of your earbuds is up-to-date via the Sony | Sound Connect app. You can find the latest firmware updates here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
- Set the earbuds Bluetooth connection mode to "Priority on stable connection" on the Sound Connect app.
- If possible, connect your earbuds to a different smartphone or Bluetooth device to see if the issue persists. This can help determine if the problem lies with the earbuds or the initial device.
- Initialize the earbuds and try reconnecting them to your device. Find the steps here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html

If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
- Stephanie

Hi ManaswiniK,

Thank you for taking the time to review our WF-1000XM5 earbuds. We’re thrilled to hear that you find the product to be overall satisfactory. We recognize how crucial a seamless connectivity experience is, and we appreciate your feedback regarding the connectivity issues you've faced. Our team continually strives to enhance the quality and reliability of our products, and your insights are invaluable to that effort.

For assistance with connectivity issues, please refer to the following article:
https://www.sony.com/electronics/support/articles/00232102

If the problem persists or if you require further information, please email the details below to socialsupport@am.sony.com so we can assist you more effectively.

We apologize if you have already shared some of this information in your review or with customer service; our goal is to ensure we have your accurate details during our communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:

Thank you for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi ROCCOR,

Very nice! We're glad to hear that you love the sound quality and noise canceling of the headphones. We appreciate the review and thank you for choosing Sony!

-David

Hi, Sonyearplugs,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!

Thanks for choosing Sony, have a fantastic day!
-DiegoV

Hi DavidR,

Amazing! We're glad that you like the size, fit, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph