Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10101609
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Sony xm5 is ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is great, touch is great, not a fan of the foam earbuds but still, great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chilling, we're glad you like the noise canceling feature of our product. We appreciate your feedback regarding the foam earbuds. Thanks for choosing Sony! ~Earl
Call quality was poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the call quality was poor, it had great base and music sounded so amazing. The noise cancellation was amazing compare to my others
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iiGR33DYii, thank you for your honest review of the Sony - WF1000XM5. We're very glad to hear you're enjoying the powerful bass and the impressive noise cancellation, it's great to know the music experience stood out for you!
We're sorry to hear you're having issues with the call quality. That's definitely something we take seriously, and here are some troubleshooting steps that may help:
1. Make sure the earbuds are worn properly. Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear.
2. If there is a gap between your ears and the headset units, your ears may not be sealed properly. Try the different ear tips included with the unit and Perform [Determines Optimal Earbud Tips] on the “Sony | Headphones Connect” app and confirm that [Earbud tips are air-tight.] is displayed.
3. Make sure the earbuds are updated to the latest firmware through the Sony Headphones Connect app.
If the issue continues, our support team is available to help you further. You can contact them through: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products!
Regards,
Dominick
Very good sound quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sounding earbuds. They come with 4 different sized rubber ear plugs. The app for them is very good. There is sound presets along with an equalizer. Phone calls are clear with no distortion. The noise canceling is decent but could be better in my opinion. Overall sound quality is very good. I highly recommend these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryB,
Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound, dedicated app (Sony Headphones Connect), and call quality of the headphones. Your feedback about the noise canceling function is greatly appreciated.
For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
The steps on this link may also help you have a better experience with the noise canceling function:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
They are ok
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality but the bass seems to be lacking comps to cheaper quality earbuds. My biggest isssue is the ear tips. They completely fell apart in about a month and a half. Got aftermarket tips afterwards bc I couldn’t fine OEM at the time and they have done the same. Probably going to trade them in for a different pair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JordanE, Thank you for sharing your feedback. While we're glad that you love the sound quality, we're sorry to hear that the WF-1000XM5 earbuds didn’t meet your expectations. Fit can be a challenge with earbuds since everyone’s ears are different, and we understand how frustrating it is when they don’t stay secure. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
Hope this help. Regards, -Craig
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and good for Sony better than apple…. Happy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, Bwired!
We are delighted to hear you are happy with the WF-1000XM5 earbuds, and especially thrilled that you find them to have great sound and be better than the competition!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great audio experience... mostly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Passive hearing is a bit blasty when you first activate it. Battery life usually last longer than noted on packaging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MadProphet, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl
Great sound, sleek. Fit could be better.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 3rd Sony earbuds. I have always been a fan of the sound and noise canceling it great. The case is pocketable, quick charge is nice. I think the buds could fit better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FX914,
Thanks for commenting! We are thrilled to hear your satisfaction with the amazing sound quality, exceptional noise canceling function, quick charge feature, and portable design of the supplied charging case of the WF-1000XM5. We greatly appreciate your input with the fit of the headphones. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
Thank for your purchase and for always choosing Sony!
Best regards,
Romeo
Silence is my friend.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a bose guy all day long. That is until I met these Sony earbuds that stole my heart. They fit in my ear nice and comfy. I really like how compact the charging case is. This case offers wireless charging. If you enjoy being alone this will have you feeling as if it’s only you out here in this world lol.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Speakerhead,
Amazing! You've made a great choice! We are very happy to hear that it perfectly suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for sharing your awesome experience and for choosing Sony!
- Romeo
I reckon these earbuds for sound and noise good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the WF 1000x5 Smart and compact and good sound quality, and noise canceling. The app Little bit outdated but it’s still good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TonyL, thanks for commenting! We're thrilled to know that you like your WF-1000XM5 and you're satisfied with its amazing sound quality, exceptional noise canceling function, stylish design, and smart features. We greatly appreciate your feedback about the Sony | Headphones Connect app. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
Ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds have several pairs these are my go to
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, WilliamP!
We are happy to hear that your WF-100XM5 earbuds are your "go to" choice among your collection.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great headpones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the headphones so far, i just wish i didnt need to grt so many apps to optimize the sound to my liking, one app should be taking care of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Serg, Awesome! We're thrilled to hear that you're enjoying your headphones. Thank you so much for choosing Sony. Erin
Darn fine buggers
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these lil buggers using them now for audio books music calls white noise good for ssnhl
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertM, Thank you for the positive review! We're delighted to hear that you're enjoying the WF1000XM5 earbuds for such a variety of uses, from audiobooks and music to calls and white noise. Thanks for choosing Sony! -Sam
Good earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds ive owned so far. Sound and fit is good.
I would recommend this to a friendBrand response from SonyListens
Posted .HI EliS,
That is wonderful to hear! We are delighted that you find the sound and fit of the WF-1000XM5 earbuds to be excellent, making them the best you have owned.
Thanks for choosing Sony.
Best regards, Eliab
Sony Headpiece
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noice cancelling, good quality Sourround Sound and compatible with 3D audios, 5D audios etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Bjorn!
We are absolutely thrilled to hear that you are enjoying the premium performance of your WF-1000XM5. It’s incredibly rewarding to know that the excellent noise canceling is creating a distraction-free listening environment for you.
We are also very glad that you are experiencing the good quality surround sound and the capability to fully enjoy advanced formats like 360 Reality Audio. We designed these earbuds to provide a truly immersive and spatial audio experience, and your feedback is a wonderful validation of that effort.
Thank you again for choosing Sony to elevate your daily listening experience!
Best regards, Gus, Sony Social Media Team
Very nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent and the app makes it so i can costomize the listening experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TylerJ,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying the excellent sound quality of your WF-1000XM5 earbuds and that the app enhances your listening experience through customization. We truly appreciate your feedback and are glad to support your journey to better sound.
Best regards,
-Fred
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing. These don't fall out of my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrettB,
Great! We're glad that you like the sound quality and fit of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Best buds ever!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is amazin and connectivity perfect. Only complaint is how Apple wont support the lossless format!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MitchellD, fabulous! We're thrilled to hear that you are enjoying the amazing audio quality and seamless connectivity of your WF-1000XM5. We greatly appreciate your feedback about the support for the lossless format on Apple devices. Thanks for choosing Sony! - Romeo
Great Earbuds!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first Sony earbuds were the WF1000XM3...then I upgraded to the WF1000XM4...now I've upgraded again to the WF1000XM5. So, if you see a pattern, then you're correct - these are really great overall earbuds. If you have the budget and are looking for one of the best earbuds, then I highly recommend giving these a try.
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful, ForeverMeek2012! We're happy to hear that you are impressed with our products and we appreciate that you'd recommend this one to others. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Enjoy and thank you for choosing Sony! - Craig
Best for tiny ears
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a lot of issues looking for earbuds. These are the only ones that has anc and are android compatible that i can enjoy without ear aches. Id reccomend for small ears! The samsung one works as well but slips out too easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Meow,
Fabulous! You've definitely made a great choice! We are so happy to know your satisfaction with the very comfortable fit design and superb performance of your WF-1000XM5. We truly appreciate your recommendation!
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thanks for the perfect star review and for choosing Sony!
- Romeo
Noise cancellation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gotta be the go to for noise cancellation bus and airplane trips have been more enjoyable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DersonC, Fabulous! We are thrilled to hear that you are pleased with the outstanding performance of your WF-1000XM5. It's wonderful to know that you are enjoying their excellent noise canceling capabilities while traveling on buses and airplanes. Thank you for choosing Sony! - Romeo