Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10101609
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
comfortable and great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good highly recommend to anyone looking for new headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderM, we're happy that you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
Decent but Underwhelming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read everywhere that these were so great, even about the best overall in their class and release year. I was underwhelmed by their sound quality compared to what I was used to, as well as the quality of ANC and hearing through mode. They were as good as my experience with Jabra, but not as good as Pixel Buds Pro and AirPods. And I don't like the foam tips, they never conform to my ear for a complete seal. So I put in some of my own that fit the connecting part of the buds to get a more comfortable and complete seal. But even after that, I was surprised these didn't have better full range and sound quality at the lowest and highest of bass and treble. Maybe if I tried them again, which I won't do, and give them a longer test run, I might appreciate them more. But this was my impression compared to what I've used before.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi xlivelove, Thank you for the feedback on your experience with your WF1000XM5. We're sorry to hear that these earbuds didn't live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. To ensure you are getting the most out of your WF-1000XM5, if you haven't yet, please update its firmware to the latest version. The firmware update improves the functionality and features of the headphones.
If you're underwhelmed with the sound quality, please follow the steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html
And if the noise canceling effects are not sufficient, please refer to this link for troubleshooting steps: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit.
If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound great things I’ve heard about these ear buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slou,
Thank you for the purchase and we're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
Elevating mood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Music with great sound quality boosts my mood." Sony does it again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, Thanks for commenting! We are very happy to know that you're enjoying the amazing sound quality of your WF-1000XM5. Thank you very much for your purchase and for commending Sony! - Romeo
Sony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the best noise, cancellation, headphones on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Impala,
Thanks for commenting! We are very happy to hear your satisfaction with the exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Disappointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent a lot of time comparing these with the Bose quiet comfort ultra buds and bought these because much of what I read led me to believe they were the better option. They are not. The sound is good, but I spent hours and hours over 2 weeks and tried every combination of tip sizes to get these buds to fit right. No matter what I tried, and even though the fit analyzer claimed it was an airtight fit, they constantly fell out. I returned them today. I bought the Bose and got them on sale. I've had them in for the last several hours. They haven't fell out even once and the sound, especially the immersion mode, easily blows the Sony's away.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Denise, We are sorry to hear that the WF-1000XM5 did not meet your expectations and had to return the earbuds due to it not getting a great fit. We hope that you consider Sony again in your future purchases.
Regards,
Carl
Superb Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sound of any earbuds I’ve ever owned. Easy to use features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keith, we're glad you like the sound quality and features of our industry-leading noise canceling earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
Best!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear bud i had so far. Noise canceling is incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimC, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony! ~Earl
Sony WF-1000xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid pair of ANC earbuds. Up there with the airpods pro 2 and Bose QC 2/ ultra
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devito,
You've made a great choice! We are truly delighted to know that you are well-pleased with the superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and the noise canceling ability is impressive for ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi leland, Perfect! We're so happy to hear you like the amazing sound quality and excellent noise cancellation of your Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Sont earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned a pevious model of these earbuds, which eventually died, and that pair had good noise cancellation but this version of earbuds the noise cancellation is not as effective and not as distinctive as the previous model. The sound clarity if average and I have a pair of tone that are just as good. For the money I would go with a different brand. I do appreciate Sony's products but these earbuds not what I expected.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PhilipT, Thank you for your feedback on the WF-1000XM5. And we're sorry to hear that this model did not meet your expectations.This is definitely not the news that we would like to hear. If the noise canceling effects are not sufficient, please follow the troubleshooting steps on the link below to resolve the issue: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
And please follow the steps on this link to ensure optimal listening experience:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Sony is The Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So glad I got these, the sound is incredible! The noise cancelling is next level.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Player,
Amazing! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Fine I guess, but hoped for better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointment is the only feeling I have for these. They are a downgrade from the WF1000XM5. They are smaller but it feels like that came at a high cost. They don't want to stay connected to my phone, not completely dropping, but microdrops were they drop and re-connect super quick. Phone is in my pocket and wasn't an issue with the XM4s. They don't seat as well in the travel case and seem to auto-default to noise cancelling on just one of the two headphones no matter the setting i adjust on the app. Phone quality is good to great according to those i speak with while on them.
No, I would not recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good but i will say its easy to lose them and hard to locate them using the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianF,
Thanks for the 5-star rating! We couldn't be happier to hear that you're enjoying the XM5 headphones. We understand how frustrating it can be to misplace them, while the app offers a location feature, it does have limitations depending on the last connection. We'll pass your comment along to the team as we're always working to improve the user experience.
Thanks for choosing Sony.
-Eliab
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are pretty good and would recommend to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelG, we're glad you like our product! Thanks for choosing Sony. ~Earl
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fit nicely on the ear. You can change the earbud size as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tzesgerra,
Thanks for commenting! We are extremely pleased to know about your satisfaction with the very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
These are worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds the noises cancelation is awesome and the ambient sound is so clear. Im glad i got these when they came out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelM,
You made the right choice! We're glad that you are enjoying the noise canceling function and ambient sound mode of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Best ear buds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried many different buds and these are by far the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrowlerSavinsky, we're glad you like our product! Thanks for choosing Sony! ~Earl
Great sound and calls, comfort not so much
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and calll quality but uncomfortable unfortunately. Your results may vary! At least there’s a return window! They are uncomfortable to me in the same way the AirPod pros one and two are. So if you have comfort issues with those you will likely have the same here.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ZekkaryKendar,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound and call quality of the headphones. Your feedback about its comfort is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. Put the headset units into both ears. Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear. The left headset unit has a tactile dot. Adjust the fit of the headset to your ears. Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Wait for about 10 seconds for the earbud tip shape to stabilize.
Hint: If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
You may also find these steps helpful:
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Nice noise cancelling
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice upgrade from last model, would highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel,
That's a very nice upgrade! We're glad to hear that you like your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David