Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10111512
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Overall very pleased.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive only had these about a month, but they have been pretty good. The noise canceling is pretty good ive had better, but not bad at all. I really like the touch controls on these ones. Basically never miss and they are in an ergonomic spot. They hold well and the foam pieces are pretty easy to clean. The case feels a little flimsy, but once i put the case in a protective case it feels super solid. Battery life is decent, but doesnt make it a full 8 hours. However they charge very quickly so it hasnt been an issue for me. They spund really good. Especially if you use the 360 sound stuff. Has an option for better audio quality using their bluetooth connection or regular. Sometimes at the gym the higher quality connection gets a bit spotty. Not sure if its because there are tons of bluetooth connections happening, but its easy to switch to the more stable connection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonnyJ,
We are pleased to hear that you are enjoying the ergonomics, touch controls, and 360 Reality Audio on your WF-1000XM5 earbuds. Regarding the connection in high-traffic areas like the gym, we recommend using the "Priority on Stable Connection" setting in the Sony | Headphones Connect app to minimize interference. We also appreciate your feedback on the battery life and case design, and we're glad the quick-charging feature is keeping you powered throughout your day.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Bass, Sound quality
Not Cheap, But Worth It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a pair of Jabra Elite Active 75t earbuds for a few years and was satisfied with them. But age caught up with them and the right bud stopped working. After researching these Sony XM5s consistently came out on top. The build quality is what you'd expect from a pair of $300 earbuds. The memory foam ear tips are very snug yet comfortable and seal well in my ear. The sound is incredible. The difference from the Jabras is very apparent. Good, solid bass with treble response clear but not brassy. The earbuds simply give high quality sound across the rated audio range. Support for Spatial Audio or ATMOS provides an amazing listening experience. All in all these are by far the best earbuds I've owned and that includes a pair of Bose Free SoundSport. The noise cancelling is very adequate. I have no experience with Bose or Jabra to compare with. But, the one issue with using noise cancelling is motion. If you're working out, running, or even mowing the yard that motion drives noise cancelling crazy with very irritating scratchy sound. Touch controls are configurable with the phone app. This is also where you can disable noise cancelling and Ambient Audio. The software also offers several other parameters to configure such as tone and balance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AnthonylP,
Thank you for sharing your awesome feedback. Your review of our WF1000XM5 is on point and highly appreciated! We're glad that you are pleased with the overall quality, smart features and performance of our XM5. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Solid so far
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, no problems so far. Great noise cancelling and usually comfortable enough to use them for a couple hours. Battery life is plenty for me (at least 2 hours). I'm a bit worried about long-term durability because I had the last model (4) and a battery failed in less than 2 years of moderate use. We'll see how they do in the next couple years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottB,
Thanks for commenting. We are very happy to hear your satisfaction with the superb performance of your WF-1000XM5. We are really sorry about what happened to your WF-1000XM4. We'd love to know more about the issues you are having and help you out. Please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
For the WF-1000XM5, these headphones feature cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for trusting Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Comfort, Fit, Sound quality
Best Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best earbuds. Great sound, comfortable fit, and they stay in your ear while being active.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZachOnABoat!
Thank you for your kind words about the WF-1000XM5 earbuds! It brings us great joy to hear that you appreciate their exceptional sound quality and comfortable fit. We’re also glad to know that they stay securely in your ears during your activities.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound qualityCons mentioned:Volume
Better then galaxy buds 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way more comfortable doesnt fall out much. And music is nice to kisten to. Wish it was a bit louder
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xboxseries,
We greatly appreciate your 5-star review of the WF-1000XM5 earbuds! It's fantastic to hear that you're experiencing way more comfort and that they don't fall out much, which is a significant improvement we aimed for with this model. We're also delighted that you find the sound quality great!
We understand your desire for them to be "a bit louder." While we design our products to deliver optimal sound quality at safe listening levels, you can often adjust the volume directly on your connected device. Additionally, the Sony Sound Connect app offers an equalizer feature that allows you to customize the sound to your preferences, potentially giving you that extra boost you're looking for.
Thank you for choosing Sony. Have a great day!
DiegoV
- Pros mentioned:Bass, Fit, Sound quality
sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought these when my airpod pros broke on me. I already have the Sony over the ear headphones the 4th generation model and was sold on Sony as the superior sound over apple. these are awesome for working out and the fit is more comfortable and the bass is so much better. recommend to anyone who is looking for gym earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alee,
You made the right choice upgrading to the Sony WF1000XM5! We're glad that you like the sound quality, fit, and comfort of the headset. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Good sound odd settings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently switched from Jabra (loved most of their products) because BB doesn't carry them anymore. They fit well, have good sound but there are a few odd settings and non customizable button kayouts that would help me.enjoy this product better. Would love Jabra back but for now these will do.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoshW,
We're pleased to learn that you’re enjoying the fit and sound quality of your Sony earbuds. Thank you for sharing your 4-star rating—it means a lot. We appreciate your feedback on the button layout and settings, and will make sure it reaches our team. One of the standout features of your Sony WF1000XM5 earbuds is their advanced noise-cancelling technology, which helps create an immersive listening experience wherever you go.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Pros mentioned:Comfort
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as i hoped for. The noise canceling is amazing. They fit comfortably in my ears
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Comfortable and Great Sound Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation, deep base and amazing sound quality. Very comfortable in my ears normally don't like in-ear but these are pretty comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SR375,
Thank you for choosing Sony!
We couldn't be happier to hear that your WF1000XM5 earbuds provide excellent noise cancellation, deep bass, and impressive sound quality. It’s especially rewarding to know they offer comfort despite your usual preference against in-ear styles. Your feedback truly encourages us.
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Best earbuds by Sony so far!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony earbuds are the best!! Not only do they get me through workouts and daily tasks without any issues, they get me through workouts without any extra stress about them wanting to fall out of my ear! I would highly recommend these earbuds for anyone who’s always on the go and is constantly filled with the urge to listen to music, especially if you enjoy great sound quality and overall great build quality!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andym,
Thanks for your enthusiastic review of the WF-1000XM5 earbuds! We're absolutely thrilled to hear that they are the "best" earbuds for you.
It's fantastic to know that they're a reliable companion for your workouts and daily tasks, and that you can enjoy your music without any stress about them falling out.
We also appreciate you highlighting the great sound and build quality—Your recommendation means a great deal to us, and we're so glad we can provide a premium listening experience for someone who is always on the go!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort, Fit, Sound quality
Best pair of earbuds Ive ever owned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the big sound in a seamless compact size. They charging case supports wireless charging and they feel very comfortable and snug nicely in the ear. They arent the easiest to put in and take out but once you get used to it, they’re well worth the price. Would definitely recommend. Loved my soundsports before these but like these a little more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JToney, We are thrilled to hear that your Sony WF1000XM5 wireless in-ear headphones are the best earbuds you have ever owned. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Battery life, Sound quality
Best earbuds ever.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the Samsung Galaxy Pro 2 Buds - Instantly the sound quality blew me away, and ease of use was the same as the buds on my Samsung Galaxy phone. Battery life, ANC and quality are all amazing. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, GregR! We're glad you are happy with your new Sony XM5 Wireless earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Bass, Battery life, Sound quality
Smart earbuds with great sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a fan of customization and great sound. These earbuds are just that in a small package. They check all of the boxes for todays earbuds. Noise cancelling? Pass through audio? Adjustable EQ? Touch controls? Long battery life? Rechargeable case? Bass that rivals some over the ear headsets? AI driven personal EQ finder? All yes. Worth the investment to me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Q2theP, great! We're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Fit, Sound quality
Best you can buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clear choice if you have the money rn best earbuds you can get noice cancelation is great i did prefer the airpod pro 2 noise cancelation but sound is excellent plus the ability to adjust it the tap feature is good but i prefer airpod 2 controls but the tap you get use to it. Excellent quality and you can charge the earbuds in the case, u get a bit longer use on the go with no power source I also like the fit of the foam tips it has from ssmall to large you'll find your size, they won't easily fall out.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! We appreciate the positive feedback, FernandoR. We're happy to hear that you are enjoying your new Sony WF1000XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound qualityCons mentioned:Volume
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation was pretty good sound quality.I give maybe a four out of five rating , higher volume , not as good as I would think. I'd say there are o k and or fair product for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobA,
Thank you for choosing Sony!
We're excited to hear that you appreciate the noise cancellation and sound quality of the WF1000XM5. Thank you for your honest rating and feedback on the volume and overall value. We appreciate you sharing your thoughts with us. For the best sound performance with your WF1000XM5, we recommend using the equalizer to customize the audio to your preference.
For the best sound, try customizing the equalizer—watch this video to learn how: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00336737.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
The best earbuds from Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are amazing, great features, battery life, sound quality, and comfort is top notch and it’s much better then the wf 1000xm4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamaalD, awesome! We are thrilled to learn that you are so satisfied with the remarkable performance, outstanding features, long-lasting battery life, and comfortable design of these headphones. We truly appreciate your perfect star review and thank you for choosing Sony!
We are thrilled to learn that you are so satisfied with the remarkable performance, outstanding features, long-lasting battery life, and comfortable design of these headphones. We truly appreciate your perfect star review and thank you for choosing Sony! - Romeo
- Pros mentioned:Battery life, Sound qualityCons mentioned:Volume
review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have a great sound quality like unlike any headphones or earbuds i've had especially with wireless headphones which have had issues in the past, long battery life and gracious connectivity only had issues with them like twice with connecting. The only complaint is I wish that they could get louder in volume because I like my music at a loud volume but otherwise they have served good so far.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Awesome charge and sound profile.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stellar battery life and great audio control and noise cancelling. Use these at work and had to work a 20 hour shift. Earbuds shockingly made it through 14 hours straight of use. Best earbuds I've owned for on-the-go.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamH,
We are thrilled to hear that your WF-1000XM5 earbuds powered through such a long shift with you! It is great to know that the battery life and noise cancelling are meeting your needs for on-the-go professional use.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
The best earbuds out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling feature is amazing. I work in a sheetmetal shop, the noise produced is deafening. I can barely hear anything in the background. The fact that you can change the sound for differnt types of music/podcast makes all the difference. I HAD THE XM4 and the new XM5 sleek and much more comfortable fit makes these the best on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanH,
Thanks so much for the fantastic 5-star review! We're thrilled to hear that the WF-1000XM5's industry-leading noise canceling is making such a difference for you, especially in a demanding environment like a sheet metal shop. We also appreciate you noting the improvements from the previous model; the new sleek design and comfortable fit are key features we're very proud of.
Thanks for choosing Sony, and have a wonderful day!
DiegoV
- Pros mentioned:Battery life, Sound qualityCons mentioned:Touch controls
Best you can buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best NC earbuds you can get. You can nod or shake your head to answer or not answer calls. Battery life is great, fast charging. Sound is remarkable for the size. Full EQ with the Sony app. Multipoint works perfectly. The touch controls kind of suck using volume but it is manageable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devo, thanks for commenting! We're thrilled to hear about your satisfaction with the amazing noise canceling feature, fast charging, and exceptional sound quality of your WF-1000XM5. We truly appreciate your feedback with the touch control function of these headphones. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo