Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10111512
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the exceptional sound quality, including clear audio and booming bass, and the impressive battery life. They also appreciate the comfortable and secure fit, effective active noise cancellation, and lightweight design. However, some users have expressed frustration with initial connectivity, and a few have noted concerns regarding the price, overly sensitive touch controls, and a perceived lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit
Not a secure fit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller and lighter than the previous version. But the ear tips are gross. They are foam and hard to clean and I clean my ears every day. They always squeeze right out of my ears. I purchased silicone ones but the sound and ANC is not as good. I called Sony and got replacements that were basically like the expensive tips I bought except with no mesh to keep gunk from getting into the speaker. I am about to return them for some OTE Bose. Other than that I like everything else. Just doesn’t work for my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarinaG,
Thank you so much for taking the time to share your incredibly detailed feedback on the WF-1000XM5 earbuds. We truly appreciate you highlighting the improved smaller and lighter design compared to the previous version.
Your insights into the fit of the included ear tips, the experience with replacements, and the performance differences you noted with silicone tips are invaluable. This type of specific feedback is crucial for our team as we continuously strive to improve our products and ensure the perfect fit and best audio quality for every user.
We understand that a truly comfortable and secure fit is essential for a premium experience, and we regret that the WF-1000XM5 ultimately didn't work for your ears.
Thank you again for your honesty and for considering Sony!
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
The Sound of Freedom: A Wireless Symphony of Joy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless headphones are a musical marvel! From the moment you put them on, you're transported into a world of crisp highs, deep bass, and everything in between. The freedom of movement without tangled wires is a game-changer, allowing you to dance, work, or relax without any restrictions. The battery life is impressive, lasting through long listening sessions without missing a beat. Whether you're a music enthusiast, a podcast lover, or a gamer, these headphones deliver an immersive experience that will leave you smiling ear to ear. Say goodbye to cords and hello to pure audio bliss!"
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelV, Thanks for sharing your awesome experience with your Sony wireless noise canceling in-ear headphones. We are glad that you like their sound quality and battery life. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Battery life, Sound quality
Decent buds but know the shortfalls.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am coming from the previous XM4 earbuds and I have to say that I miss those more than ever. The redesign for XM5 has made the earbuds much more rounded and slightly smaller which means they are harder to get out of the case and get them in your ears. Battery life seems similar to the previous generation but I would recommend getting a protection plan in case Sony bricks this generation with another battery roasting software update. The case is smaller as well but doesn't feel like its lost much if any charge capacity. That said I would love to see Sony and other bud makers come out with a more rugged case as standard or offer their own reinforced outer case for sale right beside the buds. The Sony software is "Ok" plenty of settings to adjust EQ modes, controls, etc... however some bugs like the Speak-to-chat function unpausing music that you stopped yourself or just outright turning off by itself are still very much around. The controls are the same from the previous generation, it would seem that with the redesign the size of the touch zone has shrunk so you can expect to fight for a while to learn where EXACTLY you need to tap to get functions to work correctly. Calls are clear and no one has complained about my voice quality. Overall I am left wishing for the previous generation size and shape for ease of use but otherwise these sound great and have some of the best battery life I have seen in the segment. The software needs refinement and the user will need to practice to get accurate with the controls. Beyond that they are good buds in a market segment flooded with plenty of very bad low quality products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheBlackSkull,
Thanks for commenting. We are thrilled to know about your satisfaction with the exceptional call quality, long-lasting battery life, and amazing sound of your WF-1000XM5. We truly appreciate your input with the design, touch control, and functions through the Sony Headphones Connect app. As for the Speak-to-Chat function, The Speak-to-Chat mode activates when the headset detects the speech of the person wearing the headset, but in rare cases it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”.
ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783877.html
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase, and for choosing Sony.
Best regards,
Romeo
- Pros mentioned:Battery life, Fit
Longest battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and returned several brands, either poor sound or poor fit or poor battery life. The Sony are hands without a doubt the best. As odd as they look, they fit snug with comfort and don't fall out, but I can get almost eight hours while connected to my Samsung TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JerryH,
Thank you for choosing Sony!
It's wonderful to hear how much you enjoy your WF-1000XM5 headphones! We are delighted that they provide exceptional comfort and security, even with their distinctive design. Achieving nearly eight hours of listening time while connected to your TV is impressive, and we're pleased to know they offer you such a remarkable experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Sony usually wins in this department
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had previously owned the Link buds S those were great, noise cancellation was perfect, they were comfortable but they grew legs ditching me high & dry. So i got myself some of these and im happy. They are clear with balanced sound and bass. Noise cancellation is great. The earbuds tips are a type of foam so they seal the sound out. Battery life is great. Sony has always been superior in the audio department.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi musicFan, great! We're glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Sony Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice earbuds, battery life is good, sound quality is great. Gave it four stars because of the price but overall they are good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelP,
Thank you for choosing Sony!
We're truly heartened to learn that you’re enjoying the sound quality and battery life of your WF1000XM5 earbuds. We understand your concern about the price, and we'll be sure to pass your feedback along to our team.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Sony earphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my new ride or die earbuds. The sound quality is great I love the way the sound. As well they are great for working out at the or having a cozy night in. The battery life last so long. These buds are a me buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LauraS!
We are thrilled to hear your new WF-1000XM5 earbuds have become your "ride or die." It's awesome they're working so well for you, whether you're working out or relaxing at home.
The sound is designed to be crystal clear, so we're glad you're loving the audio quality and the long-lasting battery.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Samsung headphines
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great in-ear headphones. The battery life is amazing. The sound is also awesome. I had Apple AirPods since they’ve been out and I am extremely pleased with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidA,
That is wonderful feedback, thank you for the 5-star review!
We are especially excited to hear that the WF-1000XM5 earbuds have exceeded your expectations. Making the switch to a new brand can be a big step, so we're thrilled that the awesome sound and amazing battery life have made it so worthwhile for you!
The WF-1000XM5's custom-designed Dynamic Driver X is built to deliver that rich, clear audio you're enjoying, and with up to 8 hours of battery life with Active Noise Cancellation (ANC) on, they're ready for your longest listening sessions.
Thank you again for choosing Sony! Enjoy your music.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Like these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good noise cancelling. I bought the ones that dont go in your ear but i need noise canceling so i got these too. I switch back and forth between them. These are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jens,
Thank you for sharing your experience with the WF-1000XM5 noise-canceling earbuds! We appreciate your feedback and are pleased to hear that you find them comfortable. It's great to know that you’re enjoying the flexibility of switching between different styles.
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Comfort, Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds ever.. sound is amazing and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CarlosR,
Thank you for choosing Sony!
We couldn't be happier to hear that you enjoy the WF-1000XM5 earbuds and appreciate both their sound quality and comfort. Your kind words inspire us to continue delivering exceptional products that enhance your everyday experiences.
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Best in ear headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have great sound and love how they fit in my ear also super easy to pair to my phone no trubles at all
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Touka,
We're so glad to hear that your Sony earbuds deliver great sound, fit comfortably in your ear, and pair super easily with your phone—thank you for your 4-star review! Effortless connectivity and ergonomic design are standout features of the WF-1000XM5, and it’s wonderful to know they’re making your listening experience seamless.
Thank you for choosing Sony—wishing you an enjoyable day!
DiegoV.
Worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the money. The ear tips work well, but don’t last very long. Had to order replacements after 18 months of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael!
Thank you so much for taking the time to share your review! We are very glad to hear that you feel your Sony WF-1000XM5 earbuds are worth the money.
We truly appreciate you bringing the durability of the ear tips to our attention.
Your insights are incredibly helpful as our engineering teams continue to refine and improve the longevity of our materials for future designs.
We are so happy to have you as part of the Sony family!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Good earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, they work really well. Great color. Great sound, comfortable fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dmr25!
Thanks so much for the great review and for sharing your experience with us.
We are excited to hear that your new WF-1000XM5 earbuds are a hit and that you're loving the color and comfortable fit. It’s wonderful to know they are working out so well for your daily listening!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort
Jammin
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my second pair of headphones. They are incredibly comfortable, and the battery lasts for a considerable amount of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdanR,
We are thrilled to hear that your second pair of Sony earbuds is providing such incredible comfort and great battery life! We're glad they’re keeping you jammin'.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Great ear phones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life. Highly recommend. Replaced my heavy apple headphones for the sony earbuds. Much more confortable and sounds better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, we're glad you like the sound quality, battery and comfort of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Fit, Sound quality
Great Headphones but need to work on stability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, weight is great, fit is great. Still need some firmware updates or something, I keep getting random disconnects and glitches/hickups.
I would recommend this to a friend - Pros mentioned:Fit, Sound quality
Fitment is awesome.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was a little skeptical just because they look bulky. But they surprisingly stay in my ear better than any other ones I’ve had. Sound is great. Would buy again 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alexroa,
Thank you for choosing Sony!
We couldn't be happier to hear that the WF1000XM5 exceeded your expectations in comfort and sound quality. It means a lot to us that they stay securely in your ear and deliver a great audio experience. Thank you for your trust and enthusiastic support!
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Awesome sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit snugwith great noise cancelling. Very comfortable and incredible sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, fabulous! We're thrilled to hear that you're enjoying the outstanding noise canceling feature, comfortable design, and incredible sound quality of your WF-1000XM5. Thank you for your perfect five-star review and for choosing Sony! - Romeo
- Pros mentioned:Battery life, Fit, Sound quality
Best EarPods on the market
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much more clear sound and comfortable fit than my previous “pods”. The battery life is great. Highly recommend to anyone in the market!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisN,
That's very nice to hear! We're happy that you like the clear sound quality, comfortable design, and battery life of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Fit, Sound quality
Very good pair of buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good! Anc is also really good, i like the fit, Size, and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi shl0791,
Great! We're thrilled that you like the fit, size, sound quality, and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph