Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10111512
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the exceptional sound quality, including clear audio and booming bass, and the impressive battery life. They also appreciate the comfortable and secure fit, effective active noise cancellation, and lightweight design. However, some users have expressed frustration with initial connectivity, and a few have noted concerns regarding the price, overly sensitive touch controls, and a perceived lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
These are music earbuds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you plan to listen to a lot of music with the XM5, you'll be largely pleased with the sound quality and noise canceling. I bought these after I got my XM4s and when I'm listening to music, I enjoy Sony's sound quality. When I'm at the gym, I'd say I only hear maybe 10-20% of the blaring gym music with noise canceling. The app is decent enough and it's easy to add other Sony hardware. Interestingly, it tracks the music you listen to by time of day but it would be MUCH COOLER if they did it like last.fm. I just wanna know which five albums I listened to the most last month, you know? If you're planning to use these earbuds to make a lot of phone calls, you might be a little frustrated with them. I certainly am. Despite being indoors in a quiet room, I am frequently told over the phone that I sound very distant to them and therefore they cannot hear me. It's even worse when I'm out on my routes with traffic and sirens going off. It's hit or miss. One annoying thing with the case is that the earbuds can still get loose despite being magnetically placed. So despite the case being secure, when I'm ready to use it at the gym, one or both buds have no charge. Now I check before I leave for the gym. Luckily for me, I hate talking on the phone, so I suppose as music earbuds, they're pretty good, but the app could be better and the case is showing some wear. Otherwise, you might be might be rating these as average or fair if you talk on the phone a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello mubydram,
Thank you for considering Sony products.
We're immensely pleased to hear you're enjoying the sound quality and noise canceling of your WF-1000XM5 headphones, especially during your workouts! It's great to know the Sony Sound Connect App is working well for you and connecting easily with other Sony devices. We've noted your excellent suggestion about more detailed music tracking, similar to Last.fm, and we'll definitely share that with our development team for future updates.
We sincerely apologize for the inconvenience you're facing with your WF-1000XM5 earbuds not staying securely in their case, which is leading to charging issues, and for the problems during phone calls. We understand how frustrating these issues can be, and we want to help resolve them for you.
To assist you more effectively, please reach out to us directly via email at socialsupport@am.sony.com. This will allow our support team to gather more details and provide you with personalized assistance. We would appreciate it if you could include the following information in your message:
- Name:
- Best Buy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience; we're looking forward to helping you get these matters sorted out!
Best regards,
-Fred
- Pros mentioned:Comfort, Fit, Sound quality
Great buds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were what I was looking for as far as being compact and comfortable and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .You've made a great choice, JulianR!
We are extremely pleased it suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Bass, Sound quality
Very Good Sounding Earbuds
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These earbuds really surprised me with the sound quality and bass, coming from the AirPods Pro 1st Gen this is a huge imrpovement in both those aspects. If you’re a basshead defintely consider these earbuds, the only area they fall behind in is noise cancellation, its not the best but not bad either. Overall very solid pair of earbuds so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Jose! We're glad that you are happy with your new Sony earbuds. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Fit, Sound quality
Beyond Impressed!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds are probably the best purchase ive made for myself in a long time. The fitment options are incredible and i love the soft foam. Silicone earbuds usually fall out but these stay firmly in place, long enough to be forgotten about! The noise cancelling feature works so well and the audio quality is second to none. I would recommend these to anyone looking for a new set of buds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chaos, nice! We're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Solid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid noise cancelling. Great sound. Connectivity pretty good, sometimes cuts a bit if a lot of interference- more of a Bluetooth issue
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WF-1000XM5, JoshT! We're glad to hear you’re enjoying the solid noise cancelling and great sound quality. Our engineering teams work hard to deliver immersive listening experiences, so your comments are much appreciated.
Regarding your note about connectivity: Bluetooth performance can occasionally be impacted by environmental interference, such as other wireless devices operating nearby or thick physical barriers between your earbuds and the audio source. While the WF-1000XM5 earbuds use advanced Bluetooth technology to maintain a stable connection, short interruptions may still occur in environments with heavy interference—this is a common challenge across all Bluetooth devices.
If you often experience dropouts, you might try moving closer to your device, ensuring there are fewer obstacles, or limiting the number of other Bluetooth or Wi-Fi devices in the immediate area. Using updated device firmware and the latest version of the Sony | Headphones Connect app can also help optimize connectivity.
Thank you again for your insights! We’re committed to continuously improving our products, and feedback like yours is crucial.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Wf-1000XM5 by Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good but does not do a good job cancelling background noise. Conveint carry case and era bud selection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JLM523!
Thanks for sharing your feedback with us.
It is most rewarding to hear that you are liking the sound quality and the convenient case for your WF-1000XM5! We also appreciate you mentioning the variety of earbud tips provided in the box.
Regarding the noise cancellation, while the WF-1000XM5 offers active noise cancellation (ANC) that effectively reduces ambient sounds, it may not completely block out very loud, low frequency noises, such as those from construction sites, for example.
To improve your noise canceling experience, we recommend using the Sony | Sound Connect app to customize the ANC settings based on your environment.
Thanks for choosing Sony. We hope this helps!
Best regards,
Estefany
- Pros mentioned:Battery life, Fit, Sound quality
Best bluetooth earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound and best fit! Plus the battery seems to last all day. It says 8 hours but I usually hear the low battery by the time I get home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fiesta,
Amazing! We're glad that you are enjoying the sound quality, fit, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
I recommend it to buy it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent good sound, good fit, and very good sound cancellation The best thing I had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RafaelL,
We are elated to hear that you consider the Sony WF-1000XM5 earbuds the best you've ever had!
Thank you for your five-star rating and for praising the excellent sound, great fit, and very good sound cancellation. We put significant effort into perfecting those features, and we are thrilled that you are enjoying them.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Good purchase.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with sound quality and comfort of these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyH,
We are ecstatic to learn that you are very happy with both the sound quality and the comfort of your WF1000XM5! We designed these to provide an immersive listening experience that you can enjoy comfortably all day long.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
No Competition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had quite a few brands, Samsung, Jabra, Bose, Anker, etc. These by far blow everything I've had out of the water. The battery life is incredible, call quality is great, sound quality is awesome and tweaking the equalizer on the app really helps with bass. Overall I'm very impressed. Time will tell how long they hold up, as they get daily, all day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleJ, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF-1000XM5 and for choosing Sony! - Romeo
- Pros mentioned:Fit, Sound quality
Solid earbuds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is solid and I like the smaller size compared to the XM4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your feedback, Joseph! We're glad to hear you're enjoying the WF-1000XM5 earbuds. These were designed to be more compact than the previous XM4 model, offering a smaller, lighter fit that enhances comfort without sacrificing performance.
The WF-1000XM5 also features advanced noise cancelling technology, building on previous generations to deliver an even better listening experience in a more discreet form factor. For many users, finding the right size ear tips can help achieve the best possible seal, further enhancing noise cancellation and sound quality.
If you have any questions about tips and personalization or want to get the most out of your earbuds, let us know! Thanks again for choosing Sony.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Comfort
Incredible battery, sound, and noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't ask for much more. They are comparable to my wh xm4s (the headphones). I'd say they have less bass but still are in the same league. Ever since I've gotten these, I've used my headphones less just for the incredible comfort. I've never had battery problems (especially with how convenient it is to wirelessly charge them) and I've dropped them on concrete before with no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JFan, We are glad that you like the sound quality, noise canceling feature and battery life of your Sony WF1000XM5 wireless noise canceling in-ear headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
My 2nd Pair
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are amazing and I had my previous pair for 4 years before I lost them. The noise cancelling is amazing and my go to for long plane journeys.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MDS1!
Thank you so much for sharing your review.
We are thrilled to hear that you’re back with us after four years. It’s awesome to be your go-to choice for those long flights!
The WF-1000XM5 earbuds feature our best noise canceling yet to block out engine roar. They are smaller and lighter than before, so they stay comfortable for hours, and the battery lasts a long time so your music won't cut out midflight.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Works for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremelly high quality sound. Able to get good seal for max ANC. Very comfotable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your excellent review, ChevyL!
We are so pleased to hear how much you are enjoying your WF-1000XM5 earbuds. It's truly rewarding to know that you are experiencing the extremely high-quality sound and getting a great seal for the best possible noise canceling. We designed them to be both comfortable and powerful, so it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Good upgrade from XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and NC seem largely the same but the change in size and fit are dramatically better for me. I use my XM4s a lot, waited a long time since other reviews said they were the same but worth a shot if you get them on sale. I barely notice they are in and they still have a solid seal. TBD on battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bradjb,
Thank you for the purchase! We're glad to hear that you like the fit and size of your new Sony headphones. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
- Pros mentioned:Sound quality
Sony Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great. Connecting to different devices simultaneously can be tricky. They start hurting my ears when I wear it for an extended time. Fitting is not that great for my ears. It’s snug but fall out every now and then.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LindaB,
Thank you for sharing your thoughts on the WF-1000XM5 earbuds. We are pleased to learn that you think the sound quality is great!
We are sorry to hear that you are running into issues with simultaneous device connection and that you are experiencing discomfort and fit issues when wearing them for a long time.
We highly recommend trying the different earbud tip sizes that came in the box. The WF-1000XM5 includes various sizes of the Noise Isolation Earbud Tips designed to help you find the most comfortable and secure seal for your ear, which can also greatly improve the noise canceling performance.
Find more information here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783400.html
We also recommend checking out this helpful link for step-by-step instructions on setting up the multipoint connection correctly: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106282.html
Thanks for choosing Sony. We appreciate your feedback.
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Great! Everything I'd Expect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great. High quality sound, excellent battery life, superfast charge, great noise cancelling. The call quality is exactly the same as other brands ive tried (normal, but muffles at times.) as is the 'super advanced better than anyone elses' 360 audio... i couldnt tell the difference. The case if very slippery. I can confirm that they are sweat resistant as i sweat buckets at my job while using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveH, Thanks for the 5-star rating! We appreciate the positive feedback on the sound quality, battery and charging capability. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Great when I had them... already lost them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product when I had them for the few weeks before I misplaced them in the case. There is no way to activate them on "find my device" if they are in the case and not connected to your phone. That is something that I will have to have next time I purchase earbuds. I have the older version xm3s that I can still use and sound quality is very similar. The battery is the reason I upgraded which is very good in this product, but without a find my device ability, I would hesitate to buy them again. The case is so small, almost half the size of my XM3 case and misplacing the case is much easier. I know it sounds crazy, but now that I have lost them, I will not buy another set unless it has an ability for the case to be found.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dori,
That's truly frustrating to hear about misplacing your Sony WF-1000XM5 True Wireless Noise Cancelling Earbuds, especially when you were enjoying their performance so much. We understand how important a "find my device" feature is, particularly for the case when earbuds are stored within it, and we appreciate you highlighting this as a critical consideration for your next purchase.
We're glad to hear you found the sound quality excellent and the battery life a significant upgrade. Your feedback about the smaller case and the need for a comprehensive tracking solution, even when not connected to a phone, is incredibly valuable and has been shared with our product development team. We're always looking for ways to enhance user experience and peace of mind.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These fit great and sound amazing. Very comfortable when having them in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RussellT,
Thanks for sharing your thoughts on the WF-1000XM5! It brings us great joy to hear that they are both comfortable and sound amazing for you.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Sony fan boy forever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been great so far. Great sound quality and bass. The noise cancelations works like wonders.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CharlieCrimson,
Thank you for choosing Sony!
We're honored to hear that the WF1000XM5 earbuds have been delivering great sound quality and impressive bass for you. It’s wonderful to know that the noise cancellation is working well, enhancing your listening experience. Your positive feedback encourages us to keep creating products that truly connect with our customers.
Best regards,
-Fred