Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10111512
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
sony wf 1000xm5 Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like Sony products very much the earbuds are very comfortable and noise canceling is perfect love this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dino,
Perfect! We're glad that you are enjoying the comfort and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Major issues despite decent quality sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is good. The ANC is good. But the technical issues are hard to ignore. The battery for each bud will drain at different rates. The playback cuts out randomly for a second or more sometimes, especially when moving. I had battery issues with the WF 1000XM4’s and got a full refund. When I ran into similar issues with this unit, Sony only offered me a replacement. If you have an iPhone, just get AirPod Pros. I am so disappointed with these that it made me consider returning my WH 1000 XM4s so I can escape Sony’s ecosystem, but I will hold off on that while they still work. For this price point, Sony should have done better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EliLangley,
Thanks for commenting. While we're glad that you're satisfied with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5, we're really sorry if you're experiencing some issues. This is certainly not the news we'd like to hear from. We greatly appreciate your feedback. At Sony, we are always looking to improve our product quality and features.
If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sounds and good quality. The best earbuds I ever purchased. Quick to charge, slim, light and looks great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scionze, we appreciate your wonderful review of our product! We're glad you are enjoying the sound quality of the WF1000XM5. Thanks for choosing Sony. ~Earl
Wireless headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, fits in ear, and works well. Make sure to use the app and get proper bud sizing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoisesG,
Thanks for that fantastic 5-star review! We're thrilled to hear that the WF-1000XM5 earbuds fit so well and are working for you. The ergonomic design, which is 25% smaller and 20% lighter than our previous model, was developed specifically to provide a more stable and comfortable fit for a wider range of ear shapes. We also appreciate you emphasizing the importance of using the Sound Connect app to find the right earbud tips; it's a crucial step for achieving the best possible experience.
Thanks for choosing Sony, and have a wonderful day!
DiegoV
Best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For me these are way better than the air pods and these just sound way better and they are more comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiethlee,
That's awesome! We are really thrilled to hear your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Great sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds sound great and are comfortable in my ears, especially on long walks.
I would recommend this to a friendBrand response from SonyListens
Posted .HI JohnH, We are glad that you now have a comfortable wireless earbuds with great sound quality on your long walks. Thank you for your feedback and for choosing Sony. Enjoy! Vincent
Better Sound than Bose!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than the original with no sound sacrifice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaC,
Fabulous! We're delighted to hear that you are having a great time with the superb sound quality of your WF1000XM5 earbuds. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
Only ear buds i genuinely like!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancelling! Battery life is far superior than the other ear buds i have (Samsung earbuds pro)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnriqueH,
Amazing! We're glad that you like the sound quality, noise canceling function, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Great sounding & comfortable!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best fitting earbuds that I’ve tried! Great sound and the active noise canceling is superb!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raven,
Fantastic! We are truly delighted to hear about your satisfaction with the very comfortable fit design, exceptional sound, and industry-leading noise canceling feature of your WF-1000XM5. Thank you very much for the perfect star review and for choosing Sony!
Best regards,
Romeo
These work very well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great and offer nice noise cancelation. They are also noticeably smaller than others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mhjmi,
Fabulous! We are truly delighted to know about your satisfaction with the amazing sound quality, exceptional noise canceling function, and smaller design of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
One of the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are one of the best earbuds if not the best for noise counseling... the sound quality is great too...my only problem is if you move your head too fast it gives like a distortion sound when listening to music. That to me is a little irritating... but other than that these are superb earbuds if you can look past that problem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielL,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the noise canceling function and sound quality of the headphones. Your feedback about the distorted sound is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/articles/00298368
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Exclellent earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really awsome earbuds. Sound quality is excellent. Easy to use and the app helps a lot with mods. You can customize the sound and it adapts to whaterever action you ar doing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandroC, thanks for sharing your great experience with the Sony - WF1000XM5! We're thrilled to hear you're enjoying the astonishing sound quality with High-Resolution Audio, and the ability to customize the sound to your liking. Thank you so much for choosing Sony and enjoy your new earbuds! Regards, -Dominick
Sony fan that has owned sony products for 40 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling could be better. Sound is awesome, phine calls are clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonB, thank you for your feedback! We are thrilled to hear how much you appreciate the awesome sound quality and clear phone calls on your WF-1000XM5 headphones. It's fantastic to know these features are standing out.
We also appreciate your honest feedback regarding the noise canceling. We're always working to improve our products and your comments are invaluable in that process. For an even better noise-canceling experience, we recommend ensuring you have the optimal earbud tips for a snug fit. The WF-1000XM5 comes with several sizes, and finding the perfect seal can significantly enhance noise cancellation. Additionally, exploring the different noise-canceling modes within the Sony | Sound Connect app might help in various environments.
For further details on this topic, please visit the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
Thank you for choosing Sony!
Best regards,
Estefany
They are smaller than You might think !!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EveryThing about these WF1000xm5's is very well done. There is no option, tweaking, or setting that was not appreciated !!! Only one slight issue: They are way smaller than You would think. Easy to drop when handling them in and out, of your ears or the charging case. I repeat: EveryThing else about these Buds is Industry Leading and ahead of the competition. Just go ahead and purchase them, You will not be sorry.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MindBinder369!
It is fantastic to know that you're so happy with the WF-1000XM5 headphones.
We put a lot of work into the details, so hearing you say that everything is "very well done" and that they're "Industry Leading and ahead of the competition" really makes our day.
We know the size can be a little tricky, so thanks for sharing that insight.
We truly appreciate you taking the time to share your thoughts and for the amazing recommendation!
Thank you for choosing Sony!
Best regards,
Estefany
RANDOM CONNECTION
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4’s and my headphones would randomly connect to my phone at times which was annoying. I got these because I loved the noise canceling on the 4’s and was looking forward to the upgrades and smaller design. These headphones sound great but I give 2 stars because they won’t stop connecting to my phone when I’m not using them. They’re in my backpack in another room and they connect to my phone. They’ll be in my pocket (in the case of course) and they’ll connect to my phone. It is so annoying that I really just want to get a different pair of headphones. I’m at the point where I don’t care how good they are, they won’t stop pairing when they’re in the case. The XM4’s have done it a handful of times but these. ALL THE TIME!!!! I am so frustrated with these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cruz,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are having connectivity issues. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Check that both earbuds are placed correctly on the charging case. Each headset unit will be set to the correct position in the charging case by the built-in magnet. Resetting and initializing the headset may also help resolve those issues. Please refer to the steps on these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
Note: For the WF1000XM4, refer to these links for steps to reset and initialize the headset:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Love Love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely great Sound quality!! Amazing noise cancelation ability. Only downfall for me is the are bulky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAMIA!
Thank you for your feedback on the WF-1000XM5 earbuds! We are thrilled to hear that you appreciate the exceptional sound quality and impressive noise cancellation features. We also appreciate your input regarding the bulkiness of the product, as customer insights help us enhance our designs.
Thanks for choosing Sony!
Best regards,
Estefany
Great Sony Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Another Great Sony earbuds! Premium sound you can taylor to your sound preferences.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, DanPC.
We are so pleased to hear that you are enjoying the premium sound of your new WF-1000XM5 earbuds. It's truly rewarding to know that you are taking advantage of the customization options to tailor the sound to your preferences. We designed these earbuds to deliver a personalized and exceptional listening experience, and it's great to know we've succeeded.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, crystal clear. Great bass ! Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RosaD,
Thank you for choosing Sony!
We're elated to hear that you’re enjoying the WF1000XM5 earbuds with their clear sound quality and impressive bass. Your recommendation means a great deal to us, and we’re grateful that our product is enhancing your listening experience. Thank you for sharing your positive feedback!
Best regards,
-Fred
Pretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were a bit pricey, but definitely worth it! These sound wayyyyy better than my old Sonys.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuffymanYT,
We're excited to hear that the Sony WF-1000XM5 headphones were a worthwhile investment for you and that the sound quality is a major upgrade from your previous pair.
Your feedback is truly appreciated. Thank you for choosing Sony!
Best regards,
Dominick
love these!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancelling is so amazing! would absolutley reccomend these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrPiggy,
Thank you for the fantastic 5-star review! We're excited to hear you're loving the Sony WF-1000XM5 headphones. We designed these with our most advanced noise-canceling technology yet, featuring the Integrated Processor V2 and HD Noise Canceling Processor QN2e. This powerful combination works to block out a wider range of external sounds, so you can truly get lost in your music or podcast without any distractions.
Thank you for choosing Sony!
Regards,
Dominick