Customer Ratings & Reviews

Hi AlfonsoG, Thank you for your positive review of the WF1000XM5! We're thrilled to hear that you consider them the best noise-cancelling buds on the market and that they have become an essential part of your daily routine. Your recommendation means a lot to us, and we're glad to know that our product has met your expectations. Thanks for choosing Sony! -Sam

Hi MARVINH,

It’s a true pleasure to hear that you are enjoying the high-quality experience of your WF-1000XM5 earbuds. We take great pride in the precision engineering and premium materials that go into our industry-leading noise canceling series, and we are glad that quality shines through for you.

Thank you for trusting Sony for your personal audio!

Regards,
Dominick

Hi Ravi,

Thanks for commenting! We are happy to know that you're satisfied with the amazing sound quality of your WF-1000XM5. We are sorry if they didn't fit you well and that you had to purchase other earbud tips. We greatly appreciate your feedback with the design of these headphones. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839

Thank you very much for your purchase and for choosing Sony!

Best regards,

Romeo

Hi amsPhD, Great! We're delighted to hear that you're enjoying using your WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin

Hi MaryB,

Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound, dedicated app (Sony Headphones Connect), and call quality of the headphones. Your feedback about the noise canceling function is greatly appreciated.

For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).

The steps on this link may also help you have a better experience with the noise canceling function:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html

The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations.

In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for choosing Sony!

-Ralph

Fabulous! Thanks for commenting, Huxley! We are happy that you're satisfied with the amazing performance of your WH-1000XM5. Thank you very much for the perfect star review and for commending Sony! - Romeo

Hi CharlesL, thank you for sharing your experience—losing an earbud during a run can be very frustrating, especially when you’re unable to notice right away due to continuous playback on the other side. We understand how important it is to maintain a complete set for the best listening experience.

Your feedback is greatly appreciated as we strive to enhance the design and features of our earbuds. However, it's important to note that the loss of an earbud is generally not included under the standard warranty or repair policies, which primarily address manufacturing defects and technical issues. In the event of a lost earbud, the standard course of action is to purchase a replacement. We suggest contacting Sony Support for further assistance. Our support team can help clarify your options and, when feasible, guide you in acquiring a replacement to ensure you can continue enjoying your listening experience.

If you require assistance with this process or wish to have a further discussion, please reach out to our customer support team directly. They will be more than happy to guide you through the next steps.

For contact options, please visit:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony products. We look forward to helping you resolve the issue!

Best regards,
Gus
Sony Social Media Team

Hi JaedonE, perfect! We're extremely pleased to know that you love our products and that you're satisfied with the amazing performance of your WF-1000XM5. Thank you very much for your purchase and for trusting Sony! - Romeo

Thank you for your valuable and detailed feedback on the WF-1000XM5, Marc. We're pleased to learn that you appreciate the top-tier technology and the many things we got right with this model.

We also take your comments on the charging issues and comfort very seriously. We're sorry to hear you've experienced these problems, and we want to help. For the charging issues, we recommend visiting our support page or reaching out to our customer service team. They can provide troubleshooting steps and personalized assistance to get that resolved. We are also committed to continually improving our products, and your feedback on the comfort compared to other brands is incredibly useful for our future designs.

We appreciate you taking the time to share your experience with us. Thank you for choosing Sony.

Best regards,
Gus
Sony Social Media Team

Hi EzequielR,

Perfect! We're thrilled that you are enjoying the design and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi Speakerhead,

Amazing! You've made a great choice! We are very happy to hear that it perfectly suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for sharing your awesome experience and for choosing Sony!

- Romeo

Hi ConnorK,

Thank you for the 5-star rating and we're happy to hear that you like the sound quality and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!

-David

Hello Cshep,

Thank you for choosing Sony!

We couldn't be happier to hear that you've been enjoying your WF-1000XM5 earbuds after your previous earbuds stopped working. It means a lot to us that our earbuds have become a favorite for you, and we appreciate you sharing your positive experience.

Best regards,
-Fred

Hello BrendonD,

Thank you for considering Sony products. We're genuinely sorry to hear about the random disconnection issues you experienced with your WF-1000XM5 earbuds, which ultimately led to a return. We value your feedback immensely, as it plays a crucial role in our continuous efforts to enhance our products. Rest assured, we will forward your comments directly to our Sony teams for their consideration as part of our dedication to improvement.

Best regards,
-Fred

Hi NyxxApocalypse, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl

Hi BrettB,

Great! We're glad that you like the sound quality and fit of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hello JasonM,

Thank you for choosing Sony!

We’re excited to hear that the WF1000XM5 earbuds are performing well for you. We appreciate your observation regarding the compact size of the case and earbuds, and we will be sharing this valuable feedback with our product development team to inform future improvements.

Best regards,
-Fred

Hi ParisJ,
Thanks for your honest feedback! It brings us great joy to hear that you're enjoying the sound of your WF-1000XM5, but we’re sorry to hear the battery life is falling short.

To help you get more listening time, we recommend trying these steps:

-Open the Sony | Sound Connect app and ensure your earbuds are running the latest software version.
-Features like DSEE Extreme, Speak-to-Chat, and Voice Assistant (Always-on) use extra power. Try turning these off in the app to see if battery life improves.
-If the drain persists, you can try resetting the earbuds using the instructions on our support page: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html

Give those a try!

Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany

Hi FX914,

Thanks for commenting! We are thrilled to hear your satisfaction with the amazing sound quality, exceptional noise canceling function, quick charge feature, and portable design of the supplied charging case of the WF-1000XM5. We greatly appreciate your input with the fit of the headphones. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839

Thank for your purchase and for always choosing Sony!

Best regards,

Romeo