Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10187812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great fit for me, seals nicely, stays put - noise cancelling is among the best :-) love the new holiday price match too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hellocheryl,
Amazing! We are truly delighted to hear your satisfaction with the very comfortable fit design, industry-leading noise canceling feature, discounted price, and superb performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Exclellent earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really awsome earbuds. Sound quality is excellent. Easy to use and the app helps a lot with mods. You can customize the sound and it adapts to whaterever action you ar doing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandroC, thanks for sharing your great experience with the Sony - WF1000XM5! We're thrilled to hear you're enjoying the astonishing sound quality with High-Resolution Audio, and the ability to customize the sound to your liking. Thank you so much for choosing Sony and enjoy your new earbuds! Regards, -Dominick
Quality for a price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great noise canceling, good mids and highs and the lows are fine. The only thing that would make me want to recommend these more would be if they were waterproof as this was a replacement for the pair I took with me into the pool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kylah, we're glad you love our product. Thanks for choosing Sony. ~Earl
Sony Ear Buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for boyfriend, he loves them. They are good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing that wonderful feedback, SeleneT!
We're absolutely delighted to hear that the WF-1000XM5 earbuds made a great gift and that your boyfriend loves them! It's rewarding to know that you both appreciate the good quality we engineer into every set, from the comfort to the industry-leading noise cancellation.
Thanks again for choosing Sony for such a thoughtful gift!
Best regards, Gus, Sony Social Media Team
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous model of these as well. These are lighter and less bulky. Better and deeper bass with these. I like the fact that you can really crank up the volume level with these unlike other brands that only go as loud as your bluetooth volume will go.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi adam, Thanks for the 5-star rating and we appreciate the feedback. We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
sony buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great earbuds that work excellent in noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kitt,
Thank you for choosing Sony!
We're beyond pleased to hear that you're enjoying your WF-1000XM5 earbuds! It's great to know the noise cancelling has made such a positive impression and is working excellently for you. It’s rewarding to hear that our product has positively impacted your experience.
Best regards,
-Fred
Best ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last very long and good quality sound, especially when you're working. Comes in handy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianC, Great! We're delighted to hear that you're enjoying your noise canceling earbuds. We appreciate your feedback and thank you for choosing Sony. Erin
Great sound and great noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds. They sound really awesome and the noise cancelling works better than anything ive tried yet.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Mkwd28!
We are extremely pleased you love your WF-1000XM5 and that you're satisfied with its amazing sound quality & exceptional noise canceling feature.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Fantastic noise canceling earbuds.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these earbuds for several weeks and have been pleased with my purchase. I went to a concert the music was not my jam. I popped in the earbuds and had my own personal concert while the rest of my group enjoyed the music. The buds filtered out the sound fron the concert but not the feel from the base. It was unbelievable how well the noise canceling worked. I would recommend these earbuds if money is not a concern.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyG,
Thank you for the purchase and we're glad to hear that you like the noise canceling of the headphones. We appreciate the 5-star rating and recommendation. Thank you for choosing Sony!
-David
Great Sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound and the canceling is strong. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AaronT,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying the fantastic sound and powerful noise canceling of the WF1000XM5 earbuds. Knowing you would recommend them means so much to us, and we’re honored to provide a listening experience that enhances your everyday moments.
Best regards,
-Fred
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds!!! Sound quality is amazing. Very happy with this purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferS!
We are delighted to hear you're loving your new WF-1000XM5 earbuds. The amazing sound quality is a big part of what makes them so special and we’re glad you're happy with your purchase.
Thanks for choosing Sony!
Best regards,
Estefany
Amazing Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing features, great sound quality, long lasting battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, we're glad you like the sound quality and battery of our product! Thanks for choosing Sony. ~Earl
Sony WF10000XM5 earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use. The sound quality is exceptional. I have hard-to-fit ears and these solved my issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAZH, Perfect! We're delighted to hear you like the ease of use, exceptional sound, and amazing fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Sony WF1000XM5 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling and sound quality. The software app could use some work though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JakobC,
We highly appreciate the feedback! We're so glad you're enjoying the noise cancelling feature and sound quality of the WF1000XM5. We'll pass your note about the app along to the team,
Thanks for choosing Sony.
-Aldair
Better than the previous version
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is better than any other earbuds I have used. Battery life is amazing and the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Conrad,
Fantastic! We are so happy to know your satisfaction with the amazing noise canceling feature, exceptional sound, and long-lasting battery life of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Very fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancelling for my flight home. Fantastic sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WoofGrrrr,
Thanks for sharing your experience with us! We are really happy to hear that the WF-1000XM5 earbuds helped make your flight home more enjoyable. It's great to know that the noise-cancelling was effective for you.
We appreciate you choosing Sony!
Best regards,
Estefany
Excellent sound quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, it is well balanced all around. However, the app is very complicated to navigate! It has way too many features. The worst part about the the design is the shiny material that they use for the earbuds. It is very slippery when you try to remove them from the case and even harder when you try to remove them from your ears. I really hate that part.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
We're truly delighted that you are enjoying the superb audio quality of your WF-1000XM5. We're sorry you've been running into difficulty using the Headphones Connect app and you find the glossy texture make them harder to remove from the charging case. The WF-1000XM5 earbuds feature an improved, glossy texture and more luxurious feel that fit comfortably in your ears while keeping out external sounds. By downsizing the earbud body and optimizing the placement of the components, the earbud is now approximately 25% smaller and 20% lighter than the WF-1000XM4.
For more on "Benefits for using Sony | Headphones Connect app", please refer to this link.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Thank you for sharing this feedback and for choosing Sony! -Jess
Buds battery uneven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, IMO better than WH1000XM6. Noise cancelling is insane. But just like the 4th gen I fear, one of the buds is already not aligning on battery life (10% difference) and likely going to go out rather soon. For the price, I want it to last at least 2 years....
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Edward,
Thanks for your feedback. We're glad to hear that you're so impressed with the sound quality and noise cancellation of the WF-1000XM5 earbuds, especially since you've used previous generations. It's a key feature that the HD Noise Canceling Processor QN2e works together with the Integrated Processor V2 to deliver our best-ever noise cancellation, which is what gives you that "insane" experience you mentioned.
We're sorry to hear about your concerns regarding the battery life disparity between the two earbuds. We understand your frustration, and we want you to have a product that lasts as long as you expect it to. We would recommend trying a "calibration" of the battery by fully discharging and then recharging the earbuds a few times. If the issue persists, please reach out to our customer support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony, have a nice day.
DiegoV
Amazing sound quality, issues with ambient control
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5 earbuds have the best quality sounds from any wireless earbud to find their way into my ear canals. Out of the box, I've had issues with the ambient sound control, something I really appreciate in public spaces. Concurrent updates to the earbuds seem to have improved the issue, but it is one note worthy of discussing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heytel,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and fit of the headphones. Your feedback about the ambient sound control is greatly appreciated. If you are still experiencing the issue, please email us at socialsupport@am.sony.com with the following details so we can help you out:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, battery life, ease of charging case excellent everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EMunoz, Glad you like your new headphone. Enjoy and thanks for choosing Sony. -Craig