Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10893374
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Fit, Sound quality
Good, but not quite worth the premium
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on these is really solid, and I love how well they stay in my ears—even during longer use, they don’t slip out like some others. However, the noise cancelling just doesn’t compare to my Bose QC Earbuds, which are cheaper at $199.99 versus these at $329.99. For the price, I expected better ANC performance, but overall they’re still comfortable and sound great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buzzbolt,
Thanks for sharing your experience with the WF-1000XM5 headphones. We're delighted to hear you're enjoying their solid sound quality and the comfortable and secure fit—even during extended use!
We also appreciate your honest feedback regarding the noise canceling performance. We understand your expectation for a premium product, and we're sorry to hear that the ANC didn't meet your expectations when compared to other earbuds on the market. We are continuously working to improve the performance of our products, and your feedback is incredibly valuable to us.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Fit, Sound quality
The Absolute Best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a couple words: The Best! These buds are phenomenal, the ANC is so good I have people telling me it sounds like I mute the call the moment I stop talking (they cannot hear background noise). When my wife called me from the supermarket (Publix) her voice sounded super-clear I was astonished by the quality. It had that GOD sound to it, as if her voice was in my head speaking to me (very weird but clear). Several different tips included, the app is pretty solid and configurable and they nice and small. The only complaint I have is the glossy finish makes for an interesting time removing the buds from its case. Charging is quick as well. Worth every penny so don't hesitate just buy it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sharkfish, Thank you so much for taking the time to leave us a wonderful review of your WF1000XM5! We're glad you like the excellent noise cancellation, phone call clarity, greatly reduced background noise, superb sound, several ear tips sizes, compact size, and highly customizable app. At Sony, we are always looking to improve our product quality and features. We have noted your input about the difficulty in removing the earbuds from the charging case due to the glossy finish and will be sure to forward this feedback to the appropriate department. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great sound, calls, and noise cancelling
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and features for the price. Overall, these earbuds have been great. I use these in all sorts of conditions. Work, Gym, Music, Phone calls, etc. The device does a great job at managing connections and easily connects to more than one device without issue. For example, I can have them paired to my laptop for a teams/zoom call as well as having them connected to my phone for incoming calls or music. The experience is seamless enough that I actually forget its connected to multiple devices. Call quality on these are fantastic. Both my mic and incoming conversations are very clear and they do a great job of cutting out external noise in my environment for others on the call while also reducing the impact I hear around me with noise cancelling. The noise cancelling overall is also great. While they are not the quietest I have experienced, they are top tier and have no issue with the noise cancelling they provide. If you have the setting at maximum, you will have trouble understanding someone talking right next to you. These do have a great feature for that though. If enabled you can allow these to cut through the noise cancelling when you begin a conversation with someone, immediately letting the surrounding noise or conversation back into your ears. Sound quality for music is also great. The equalizer is more than enough for earbuds and the delivered quality sound that was better than I expected for an earbud. That being said... these are not audiophile, wired, over the ear quality sound. But for streaming music on your phone (at a likely lower bitrate than you realize) they are fantastic. When connected to a proper audio source with a high bitrate, they still perform well but wouldn't recommend these as your main set of headphones if that's what you are looking for, The only downside to these are the ear canal inserts. While they come with multiple sizes, I just find they don't fit as snug as I would like across the range. They are not memory foam so you don't get much play in terms of expansion in your ear. They also get dirty very easily and are hard to clean. Thankfully, the small mesh grate is part of the ear insert and not in the unit itself, but it gets jammed up easily even if you clean your ears regularly. This does impact the sound and you will need to maintain these regularly. The pads themselves are also a bit brittle. The exterior layer is easily scratched off or damaged so its best to use a cleaning solution of some kind. Overall, great tech.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JM1911, Thanks for your detailed review of the WF-1000XM5 earbuds. We’re so glad you’re loving the sound quality, seamless multi-device connectivity, and top-notch call performance! It’s great to hear the noise-canceling and conversation features are working well for you too. We appreciate your feedback about the ear canal inserts, we’ll pass along your thoughts on fit, durability, and cleaning challenges to our team for consideration. Thank you for choosing Sony. -Jess
- Pros mentioned:Fit, Sound quality
She wanted the best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my lady friend. Set up was easy enough. Sound, connection reliability, fit and style all excellent. Ear buds hold tight on her frequent walks. Ease of use comes with slight learning curve. Advanced features may suit more tech savy users. I use the Samsung Buds pro 2 and the Sonys are a little bit better with the noise canceling. These are paired with a Motorola phone and perform appropriately. Consumer reports was a reliable reference for this model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello THOMASW,
Thank you for choosing Sony!
We're honored to hear that the WF-1000XM5 earbuds have been such a great fit for your friend. It's wonderful to know that you found the setup easy and that the sound, connection, and fit are all excellent, especially for her walks. We appreciate your feedback on the learning curve and are glad you found a reliable reference in Consumer Reports.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Out of 10 review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds Quality 10/10 Comfortability 7/10 Charge 10/10 Transparency Mode: 4/10 Noise Cancelling: 10/10
I would recommend this to a friend - Pros mentioned:Comfort, Fit, Sound quality
FANTASTIC EARBUDS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding earbuds I've ever tried. Fantastic sound quality, comfortable to wear, they fit very securely in the ear without worry of falling out. They are packed with features. Industry leading noise canceling but i think ANC has a ways to go with earbuds in particular. I very much appreciate these earbuds. For the premium price I'd have liked to have a nicer case for them though the case geels a bit plastic and cheap. But overall very happy with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Metaphorik, we're glad you like the sound quality, comfort and noise canceling feature of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Sleek design, True Audio
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great quality amazing sounding headphones. Long battery life great design (doesn’t hurt my ears after wearing all day) and case is nice and small. Sound Connect app does take a while too setup and navigate for new users but does have nice features and settings. Noise cancellation is also really good but nothing beats the AirPods Pro’s unfortunately. Overall great headphones would definitely recommend to all who are interested in wireless headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattA,
Thanks so much for taking the time to share your feedback on the WF-1000XM5 earbuds!
It brings us great joy to hear how impressed you are with the amazing sound quality, long battery life, and great design. It's also good to know you find the case nice and small.
We appreciate your honest note on the initial setup and navigation of the Sony | Sound Connect app; we're always looking for ways to make that experience smoother for new users.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Fit, Sound quality
Had to get new ear buds and liked my Sony X4...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds sound good and hold a charge well, but I think I the X4 (previous model) was better as far as fit and staying in my ears, as far as the noise cancelling they were better, and a little bigger and easier to get out of the case. I will keep the new X5...just think the 4's were a little better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertS, Thank you for the positive review! We're so pleased to hear you like top-notch noise cancellation of your new Sony WF1000XM5. We appreciate your feedback about the fit. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
These walk laps around the airpods pro 3 any day
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing, Quality, sound quality, noise canceling and battery life are top notch on this things. The airpods pro 3 are now at this headphones level but its amazing apple too this long to catch up to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JFbz,
We are thrilled to hear that the noise canceling and battery performance of your WF-1000XM5 are hitting all the right notes for you. It is wonderful to know that our dedication to audio engineering continues to stand out, even in a competitive landscape.
We are honored to have earned a spot in your daily listening routine. Thank you for choosing Sony for your premium audio experience.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Unmatched Sound and Silence in a Compact Package
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. These headphones are a standout choice for audiophiles and casual listeners alike. These headphones deliver exceptional audio quality with crisp highs, robust mids, and deep bass, thanks to Sony's industry-leading noise-canceling technology. The design is sleek and compact, making them comfortable for extended wear, and the ergonomic shape ensures a secure fit in the ear. Battery life is impressive, with up to 8 hours of playback with noise canceling on and an additional 16 hours available through the compact charging case. This makes them ideal for long commutes or extended listening sessions. The headphones also feature quick charging, providing about an hour of playtime with just a five-minute charge. Connectivity is seamless with Bluetooth 5.2, offering stable connections and compatibility with a wide range of devices. The intuitive touch controls are responsive and can be customized through Sony's Headphones Connect app, which also allows for personalized audio adjustments. Overall, the Sony WF-1000XM4 headphones are an excellent investment for those seeking top-tier sound quality and noise cancellation in a portable, stylish package. Whether for travel, work, or leisure, these headphones are sure to enhance your audio experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenN,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! It's wonderful to hear your satisfaction with the exceptional sound quality, sleek design, noise cancellation, long battery life, seamless connectivity, and overall performance of your WF1000XM5 earbuds. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
Worth the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace a pair of beats fit pro and am very glad I did. Sound quality, fit, battery life have all exceeded my expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WF-1000XM5, JTK1028! It is great to hear that the sound quality, comfortable fit, and battery life have exceeded your expectations. We designed the WF-1000XM5 to deliver exceptional audio performance, all-day comfort, and long-lasting battery—so it's wonderful to know they're meeting your needs. Thank you for choosing Sony for your listening experience; we hope you continue to enjoy your earbuds every day!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great noise canceling ear buds.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling ear buds. Second verson i have bought. Longer batter life, great noise canceling. Use them on airplanes every week.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cwtwa2,
That is great to hear! We are thrilled that the WF-1000XM5 continues to be your go-to for your weekly flights. It’s wonderful that you’re enjoying the improvements in battery life and noise cancellation over your previous version.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Fit, Sound quality
Better than the great XM4!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these to replace a pair of XM4's that I lost, and I definitely prefer them! They are lighter, more compact, fit in the ear more comfortably, and sound at least as good. The XM5's, like the previous model, simply sound better than any earbud I've ever had, and the app allows you to tailor them to your taste. I can't recommend them too highly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, perfect! You've certainly made a great choice! We are extremely pleased it suits your needs and expectations. Thank you very much for sharing your amazing experience with your WF1000XM5 and for trusting Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Great earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a bad reaction to my Galaxy buds and had to go outside my ecosystem for some new earphones. I adore this pair. The sound quality is great. The battery life is spectacular. The app makes them fully customizable, and they were simple to connect to both Apple and Android devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Caitlyn!
We are so glad the WF-1000XM5 earbuds provided the perfect solution for you. It’s wonderful to hear that the sound quality and battery life are hitting the mark, and we're especially happy that the multipoint connection made switching between your Apple and Android devices a breeze. We take great pride in making our ecosystem accessible to everyone, and it's rewarding to know our app is helping you get the most out of your audio.
Welcome to the Sony family and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Would recommend!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought thses after my pixel buds batteries stopped holding a charge (in their defense I had them 5 years), but I wanted a better fit and sound. The foam on the Sony buds provides a much more comfortable and secure fit with my ear piercings. The sound is also phenomenal!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Michaela,
Thank you for choosing Sony!
We’re honored to hear that the WF-1000XM5 earbuds have delivered both a comfortable, secure fit and exceptional sound quality for you. The foam tips are engineered to provide a tailored fit that accommodates various ear shapes and accessories, such as piercings, while enhancing noise isolation. It’s rewarding to know that these features have contributed to a superior listening experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Fit, Sound quality
Great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous generation which was just as good, sound is great fit is the same, battery life I feel is improved, the case is a little slimmer so that's nice, but I dislike the glossy finish
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TobinC,
Thank you for choosing Sony!
It's great to hear that you've noticed improvements in the new WF1000XM5 generation, especially in sound quality and battery life. We're glad to hear that you like the slimmer case design and understand about your concern about the glossy finish. Your feedback is very valuable to us and we will take it into consideration for future improvements. If you have any other comments or suggestions, we would be happy to hear from you. Thank you for sharing your comments.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound qualityCons mentioned:Volume
Sony earbuds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome ear buds. Have great sound and battery life. I wish they were a little bit louder though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devon,
That's wonderful! We're thrilled you love the sound and battery life of your WF-1000XM5 earbuds. For increased volume, try checking the volume limit settings both within the Sony Headphones Connect app and on the device you're connected to, as some devices have their own separate limiters that can be adjusted.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
K.Yim
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's great for everyday use. Great Sound quality. The battery last for the whole day. The recharge is fast. The only problem would be answering phone calls as the volume is not high enough and the outside sounds affect the calls most of the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TszchunY,
Thank you for choosing Sony!
We're excited to hear that you're enjoying your WF-1000XM5 earbuds for everyday use, especially appreciating their excellent sound quality, impressive battery life, and fast recharge capabilities. We sincerely apologize for the inconvenience caused by the call volume and external noise during calls, and we understand how that can affect your experience.
To help improve your calling experience, we suggest ensuring the earbud tips fit snugly, which can significantly enhance sound isolation and call clarity.
Additionally, please verify in your video calling app that the speaker or microphone setting is set to Hands-Free.
You can find detailed instructions here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html?utm_source=openai
We’re committed to helping you get the most from your earbuds, so if the issue persists, please don’t hesitate to reach out to our dedicated support team for further assistance. You can find all the contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried them all. These have great sound and are very comfortable. The battery life is great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoujeeHomeOffice,
We're so pleased to hear that you are enjoying your WF-1000XM5 earbuds! It's fantastic that you've found the sound and comfort to be top-notch, and we're glad you're appreciating the excellent battery life.
The comfort and secure fit you're experiencing is thanks to our ergonomic design, which is 25% smaller and 20% lighter than the previous model. This makes for a more natural fit in your ear, so you can enjoy your music for extended periods without fatigue. The superb sound quality you're hearing is a result of the Dynamic Driver X, which provides a wider frequency reproduction, so you can enjoy richer vocals and more detailed sound across all genres.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Comfort, Fit, Sound quality
Besr Earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I has The previoua generation which I loved the sound quality, and confort, the only dislike was the size they were big and bulky, so when The new version came out I was exited and traded mine in first big change I noticed was the size, they were way smaller, sound quality was the same so I would really recommend them this is a perfect xmas gift for those who like running they are ater proof and stay in your ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FideReview, Thank you for upgrading to your new Sony WF1000XM5! We're glad you like the more compact design, rich sound quality, IPX4 resistance rating, and secure fit which is perfect for your daily running sessions. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam