Customer Ratings & Reviews

Thank you for sharing your feedback, Natalie.

We are glad you love the sound quality and ANC, but we are truly sorry to hear about the recurring issue with the right earbud’s ambient noise feature. That is definitely not the reliable experience we want for you.

Since this has happened twice, we would like to help. Please ensure the proximity sensor is clean and try a factory reset via the Sony Headphones Connect app. If that doesn't resolve it, please contact us at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can look into this further.

Thank you for considering Sony.

Best regards, Gus, Sony Social Media Team

Hi WillieA,
Thanks for sharing your thoughts on the WF-1000XM5.

To elevate your audio experience, open the Sony | Sound Connect App and explore the Equalizer settings. Switching between presets or using the "Find Your Equalizer" tool, makes a significant difference in audio quality.

Thanks for considering Sony. Hope that helps!
Warm regards,
Estefany

Hi Neztribe,

We are absolutely delighted to hear that Sony wireless sound is your go-to for quality and that you consider the WF-1000XM5 earbuds to be the top option! Thank you for your continued loyalty and for sharing your enthusiasm for the audio quality of our premium earbuds.

Thanks for choosing Sony. Best regards, Eliab

Fabulous, LeannS! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF-1000XM5 and for choosing Sony! - Romeo

Hi TylerG, we're glad you like the sound quality and noise canceling feature of the product. We're sorry to hear that had an issue with the earbud tips of your Sony unit. We really wished we could turn your opinion around regarding our WF1000XM5. It is recommended to change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.

We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. We hope you consider Sony again. Thank you. ~Earl

Hi geo530x,

We're glad to hear you're enjoying the fantastic sound quality of your WF-1000XM5 earbuds, and we understand your frustration with the fit.

To help with the issue, we highly recommend trying the different sizes of ear tips included in the box. A proper fit is essential for both comfort and sound. Also, be sure to use the Sony | Headphones Connect app's "Optimal Earbud Tips" feature, as it can help you find the best size for your ears to ensure a secure and stable fit.

Thanks for choosing Sony.

Best regards,
Eliab

Hi KalebR, we're glad you like our industry-leading noise canceling headphones! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi JeanG,

You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!

-Ralph

Hello RavikumarV,

Thank you for choosing Sony!

We couldn’t be happier to hear that the WF-1000XM5 earbuds are enhancing your office and personal calls with their exceptional noise cancelling and seamless app switching. It’s wonderful to know they’re making your communication smoother and more efficient. Your feedback truly motivates us to continue delivering quality experiences.

Best regards,
-Fred

Hi Daniel,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and fit of the headphones. It's unfortunate that the left earbud is not working properly.

For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

You may also find these steps helpful:

-Make sure the headset units are stored securely in the supplied charging case. If the headset units are floating in the charging case, the headset units may not be charged.

-When the charging ports of the headset units or the charging case get dirty, the headset units may not be charged. Clean the charging ports with a soft dry cloth.

-The left or right headset unit works as the main headset unit, so it consumes the rechargeable battery faster than the other unit. There is a difference in charging time between the left and right headset units, but this is not a malfunction. The left or the right headset unit can be the “main headset unit” depending on the usage environment.

Resetting and initializing the headset may also help resolve the issue:

Resetting the headset
-Set the headset units into the charging case. Leave the charging case lid open.
-Press and hold the reset button on the back of the charging case for about 20 seconds or more. After about 15 seconds, the indicator (orange) on the charging case flashes for about 5 seconds. Then, the indicator on the charging case turns off and the headset will be reset. Note: Do not release your finger from the reset button on the charging case while the indicator (orange) is flashing. If you release your finger, the headset will be initialized.
-Check that the indicator turns off and then release your finger.

If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.

Initializing the headset
-Set the headset units into the charging case. Leave the charging case lid open.
-Press and hold the initialize button on the back of the charging case for about 15 seconds or more.
The indicator (blue) on the charging case repeatedly flashes twice in a row, and then the indicator (orange) starts flashing.
-Release your finger within 5 seconds after the indicator (orange) on the charging case starts flashing. When the initializing is complete, the indicator (green) on the charging case flashes 4 times.

This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again.

Hope this helps. If still not resolved or you need further assistance, please contact our product support team via phone call or chat through this link:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Clyde,

You made the right choice upgrading to the Sony WF1000XM5! We're glad that you like the fit, comfort, and sound quality of the headphones. Your feedback about the Sony app is greatly appreciated. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hello JasonL,

Thank you for choosing Sony!

We couldn't be happier to hear that you appreciate the excellent sound quality and noise cancelling of the WF-1000XM5 earbuds, as well as the over-the-ear variant. It’s wonderful to know that both products are enhancing your audio experience. Your support means a lot to us, and we look forward to continuing to provide you with outstanding technology.

Best regards,
-Fred

Hi RobertoI,

Fantastic! We are thrilled to know that you love your WF-1000XM5, and that you are satisfied with its very comfortable fit design, ease of use, and exceptional sound quality. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi STCFL, Fantastic! We're thrilled to hear that you find your WF-1000XM5 to be a great upgrade from the XM4, especially noting their lighter weight and improved battery life. We appreciate your comparison to AirPods and are glad that our headphones have met your expectations. Your feedback is invaluable to us, and we're delighted that you're enjoying the enhanced features of the WF-1000XM5. Thank you for choosing Sony! - Romeo

Hi Hell606, Thanks for commenting! We're truly delighted to hear that you love the sound quality and noise canceling features of your WF-1000XM5, especially for listening to your podcasts and music. We appreciate your feedback regarding the comfort and durability of the ear tips. Your comments are valuable to us, and we'll take them into consideration for future improvements. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo

Hi ChristopherJ,

Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the noise canceling function and sound quality of the headphones. Your feedback about the supplied ear tips is greatly appreciated.

For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi MargoG,

We're absolutely thrilled to hear that your WF-1000XM5 Earbuds are the best you've ever owned! It's fantastic to know that you're enjoying the perfect balance of our industry-leading noise canceling with the convenience of being able to stay aware and speak with people around you. That's precisely what our innovative features like Ambient Sound Mode are designed for!

Thank you very much for choosing Sony, have an awesome day!
DiegoV

Hi Antone,
Awesome! We're glad to hear you've noticed the great improvements with the sound, call quality, and ANC features of the WF1000XM5. We always strive to deliver the best quality with our products. Your satisfaction means a lot to us. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-canceling performance on the market. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing SONY! - Kris

Hi DanK, Thank you for your review of the WF-1000XM5! We're glad to hear that you find them much better than the WF-1000XM3. The improvements in size, fit, and noise-canceling capabilities are significant upgrades that many users appreciate. The smaller design and tighter fit enhance comfort and stability, while the advanced noise-canceling technology provides a superior listening experience. Thanks for choosing Sony! -Sam

Hello EdwinR,

Thank you for choosing Sony!

It brings us great joy to hear that the WF-1000XM5 earbuds stand out as the best-sounding headphones you've owned over the years. Your appreciation inspires us to continue delivering exceptional audio experiences that truly resonate with our customers.

Best regards,
-Fred