Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10893374
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the WF-1000XM5 True Wireless Noise Cancelling Earbuds for their sound quality, battery life, and comfortable fit. Many appreciate the bass and noise cancelling, as well as the lightweight design. Some customers find the initial connectivity frustrating, and others feel the product is a little pricey. Additionally, a few have noted the touch controls are too sensitive and there is a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Awesome sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony always make the best quality products, though you won't enjoy them if you don't have big ear holes. And they might fall out when you talking or eating.
I would recommend this to a friendBrand response from SonyListens
Posted .HI ChristianG,
We are glad you appreciate the quality of our products! We understand that comfort and fit are crucial for enjoying the WF-1000XM5. For the best seal and stability, please ensure you have tested all four sizes of the noise-isolating earbud tips, as a snug fit is essential for both noise cancellation and preventing movement while talking or eating.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
good quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent clear sound with good bass. great for the gym with the ANC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkN,
It is truly wonderful to know that the WF-1000XM5 is helping you power through your workouts! We are thrilled that you are enjoying the balance of crystal-clear audio and deep, resonant bass, as we engineered these earbuds to provide a truly immersive soundstage. It is especially great to hear that our best-in-class Active Noise Cancellation is providing the focus you need in a busy gym environment, allowing you to stay in the zone without any outside distractions.
Thank you for trusting Sony.
Regards,
Dominick
Great Wireless Earbuds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased the Sony WF-1000XM5 to replace my WF-1000XM4 because they just couldn't hold a charge and one of the earbuds would drop connection at random. Overall, I really like the XM5 earbuds but my biggest gripe is that they're glossy so sometimes they fall out of my hands when handling them. These earbuds are really good and I recommend it!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, ForeverMeek2012!
We are so glad to hear that you’re enjoying your upgrade to the WF-1000XM5 and that they are delivering the premium experience you expect. We appreciate your honest feedback regarding the glossy finish; we aimed for a sleek, compact design, but we understand it can be a bit adjustment when handling them. Your recommendation means a lot to us, and we’re happy to have you staying with the Sony earbud family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Nice earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed some good-quality noise-canceling headphones and got these. So far, they've delivered. Sound great, and the noise canceling is also great. Sometimes I just put them in just for the sake of dampening loud noise and they get the job done.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
It sounds like you made a solid choice with the WF100XM5. Great to hear they're working well for both audio and noise-cancelling, definitely a win when they double as a way to just block out distractions.
Thanks for choosing Sony.
-Aldair
- Pros mentioned:Sound quality
Boss Bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a headset that delivers full spectrum sound of your music.... this is the one for you. They make sure the bass is in your face.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KIMF,
Thanks for the great feedback on the WF-1000XM5 earbuds! We're glad to hear that they deliver the full spectrum of your music, letting you enjoy that powerful bass.
The WF-1000XM5 earbuds are designed to provide a rich and immersive listening experience, so it's awesome that they're a perfect fit for you.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Mobile
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound but the case lid is a little flimsy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, MariaY!
We are so pleased to hear that you like the sound of your WF-1000XM5 earbuds! Delivering premium audio performance is our top priority.
We also appreciate you providing constructive criticism regarding the case design. We understand your comment that the case lid feels a little flimsy, and we will certainly share this feedback with our design and engineering teams. We are constantly striving to improve the quality and feel of all components.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Great headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The fit of these headphones are great and snug. The ANC is also amazing, definitely up there with the airpod pros
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NyeH,
Great! We're glad that you like the fit and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best in ear true wireless yet!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Sony over ear WF-1000XM5 headphones and loves them so much I decided to try these in ear headphones understanding that Best Buy has a great return policy. Obviously there was no return given the stars rating. These things are amazing. The noise cancelling is incredible and the companion app is great allowing multiple devices to be used. Overall I’m thrilled with these and find myself using them for more than yard work as originally planned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, Thank you for the amazing review! We're very happy to hear that you love the incredible noise canceling, companion app, multipoint connection, and overall performance of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
Hello are you there?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior noise canceling but they stay on even though I put them back in my case. They make receiving phone calls a task because you have to go to your call options and pick phone speaker or headset. I’m using an Apple iPhone 13 Pro Max. The Apple AirPods just sync better with the iPhone. I wanted some quality earbuds. They sound amazing but it’s going to take an update to fix the bugginess.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Excellent sound, perfect noise cancelling, bad fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As the title states, these headphones are fantastic. They sound good, cancel out almost all noise, and are easy to use. I just wish they fit in my ears. My ear canal is just too small for the smallest size, leading me to have a huge headache after about 10 minutes of use. However, some 3rd party ear inserts from either CharJenPro on Amazon or COMPLY ear tips will solve that for you. 4/5 overall. If the foam wasnt so stiff it'd be a 5/5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seeyalater, thanks for commenting. We are happy to hear about your satisfaction with the exceptional sound quality, industry-leading noise canceling feature, and superb performance of your WF-1000XM5. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
We value you & your input, and thanks for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Comfort, Sound quality
Immaculate
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are hands down the best earbuds I have tried. From the noise cancelation to the sound quality and the wide variety of features as well the extreme comfort. Massive upgrade from the 3s and 4s
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, CROWLEY79! We're glad that you are impressed with the new Sony XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
- Pros mentioned:ComfortCons mentioned:Connectivity
Worthy upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good upgrade from the xm4. Although more slippery they are smaller and more comfortable than the past version. Harder to connect than before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi demo, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best sounding earbuds ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! I can not express how great the sound is! Plus it comes with an equalizer that you can download on your phone and can adjust your personal preferences.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dude!
We are really happy to hear that you're loving the WF-1000XM5. It's fantastic that you're finding the sound great and making the most of the equalizer feature. It's super easy to customize the audio to fit your own unique taste.
Thank you for choosing Sony!
All the best,
Estefany
- Pros mentioned:Comfort, Sound quality
Good But Not For Me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but I don't like the feel in my ears. Feels like I have earplugs in. Bose are WAY more comfortable and just as secure. These earbuds are also VERY slippery and hard to get ahold of while in the case.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi maxxumless, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the comfort of your Sony unit. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link when wearing the earbuds:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wear
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
Amazing
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good item, I even dropped one of the earbuds in a water bucket and ir was working good after that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JOSEIGNACIOF,
It is truly wonderful to know that your earbuds are still working perfectly after an unexpected dip in a water bucket! The WF-1000XM5 is designed with IPX4 water resistance to handle splashes, but we are incredibly glad to hear they survived that accident and are still delivering great performance.
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Great sound and features... but the fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are awesome and i love them. Top notch sound quality and features, i can tell its made by sony. My main complaint is the fit. They seem to be fairly big in my ears and start to hurt just after 10 minutes. I have always had average sized ears, but this seems to be bothering me. I'm thinking about returning them. But if they fit someone else well, they really are perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamT, We're glad that you like the sound quality and features. To keep the headphones from falling out, kindly adjust the fit of the headset units to your ears. Please check the Help Guide for more details: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Great Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of these earbuds meets or exceeds that of my Sony WH-1000XM4, the over-ears these replaced. These earbuds connect much faster via Bluetooth. Sony's app continues to have great features, like a tuneable equalizer. I prefer these earbuds to Apple's AirPods Pro (2nd generation), which I returned in favor of keeping these. The microphone is great for calls indoors, although there is wind-noise outdoors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin, Thank you for the amazing review! We're thrilled to hear that your new Sony WF1000XM5 has exceeded your expectations. And good to know you're enjoying the quick and seamless Bluetooth connectivity, great call quality, and excellent Sony Headphones Connect app features. Thanks for choosing Sony! -Sam
- Pros mentioned:Fit
Great performance and design but low IPX rating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WF-1000XM5's function great. Very impressive sound performance and design. I'm so happy Sony made these a bit smaller. The XM4's were too big and bulky and not very comfortable. The only reason I gave 4 stars is because for the price the XM5's should have have had a much higher IPX rating. Very disappointing that Sony decided to abandon that aspect of the premium buds. The earbuds support LDAC which is the codec I use. Make shure your phone supports LDAC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leo234, we're glad you are happy with your new industry-leading noise canceling earbuds. We understand your feedback regarding the IP rating of your Sony unit. The WF1000XM5 has an IP rating of IPX4. You can follow this link to prevent burning or malfunction due to getting wet:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783366.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Price
Great sound and quality, Big price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great quality. Nice app. Call quality also sounds good. Biggest downside for these earbuds is the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoahN,
You made the right choice! We're glad that you like the sound, call quality, and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the price is greatly appreciated.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Personal favorite ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I’ve had im an audiophile and man these earbuds did wonders! Great app for customization adjusting to how you want them the noise suppression is amazing couldn’t hear a peep from the outside world while in and jamming out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosueG,
We appreciate you sharing your experience with the XM5 earbuds. Sound like they're hitting the mark for both sound quality and noise cancellation. Always good to hear from someone who really knows audio.
Thanks for chsoosing Sony.
-Aldair