Customer Ratings & Reviews

Hello Rattaga,

Thanks for sharing your positive experience with the WF-1000XM5.

The noise canceling on these earbuds is truly a standout feature, and it's great that you're finding it effective. Your recommendation a fantastic praise for us!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony North America.

Hi Yeee, Thank you for taking the time to provide us with your feedback on your new Sony WF1000XM5. At Sony, customer satisfaction is our priority. We take all feedback seriously and use it to continuously improve our products. Thanks for choosing Sony! -Sam

Hi JenniferS!
We are delighted to hear you're loving your new WF-1000XM5 earbuds. The amazing sound quality is a big part of what makes them so special and we’re glad you're happy with your purchase.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Edward,

Thanks for your feedback. We're glad to hear that you're so impressed with the sound quality and noise cancellation of the WF-1000XM5 earbuds, especially since you've used previous generations. It's a key feature that the HD Noise Canceling Processor QN2e works together with the Integrated Processor V2 to deliver our best-ever noise cancellation, which is what gives you that "insane" experience you mentioned.

We're sorry to hear about your concerns regarding the battery life disparity between the two earbuds. We understand your frustration, and we want you to have a product that lasts as long as you expect it to. We would recommend trying a "calibration" of the battery by fully discharging and then recharging the earbuds a few times. If the issue persists, please reach out to our customer support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony, have a nice day.
DiegoV

Hi FRLJ,

Thank you for the purchase! We're happy to hear that you like the sound quality of the headphones. Take note that physical damage is not part of the limited warranty of the headphones. Thank you for choosing Sony!

-David

Thank you for sharing that wonderful feedback, SeleneT!

We're absolutely delighted to hear that the WF-1000XM5 earbuds made a great gift and that your boyfriend loves them! It's rewarding to know that you both appreciate the good quality we engineer into every set, from the comfort to the industry-leading noise cancellation.

Thanks again for choosing Sony for such a thoughtful gift!

Best regards, Gus, Sony Social Media Team

Hi JonpaulA, Thank you for taking the time to provide us with your feedback about your WF1000XM5. We're glad you like the excellent noise canceling feature of these earbuds. At Sony, we are always looking to improve our product quality and features. We have noted your input about the touch sensor sensitivity and will be sure to forward this feedback to the appropriate department. You can change the function assigned or you can also choose not to assign any functions to the touch sensors on the left and right headset units using the “Sony | Headphones Connect” app while you're in a gym to prevent the earbuds from pausing a song when you accidentally touch the sensors.
And for connectivity issues, please follow the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779975.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Hope this helps and thanks for choosing Sony! -Sam

Hello AaronT,

Thank you for choosing Sony!

It brings us great joy to hear that you’re enjoying the fantastic sound and powerful noise canceling of the WF1000XM5 earbuds. Knowing you would recommend them means so much to us, and we’re honored to provide a listening experience that enhances your everyday moments.

Best regards,
-Fred

Hi Kenn, We are glad to hear that you are happy with the sound quality of your new WF1000XM5! Thank you for choosing Sony! -Carl

Hi Tfau,

We are so glad to hear you're enjoying the WF-1000XM5 earbuds! It's fantastic to know that the audio quality, noise cancellation, and durability are hitting the mark for you. We appreciate you taking the time to share your positive experience.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Bryan, awesome! We're glad you like the noise canceling feature and the fir of our product! Thanks for choosing Sony. ~Earl

Hi PhiilipS, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl

Hi ProgrammingPrincess, Thank you so much for the 5-star rating! We are glad to hear that you are enjoying the noise canceling of your new WF-1000XM5 earbuds! Thank you so much for choosing Sony! -Carl

Hi Beastgun7, Thank you for your fantastic review of the WF-1000XM5! We're thrilled to hear that you are enjoying the sound quality of our product. We appreciate your feedback regarding the design of the earbuds. While the WF-1000XM5 does not include wings like some other brands, we are always looking for ways to improve our products based on customer feedback. We're glad to know that overall, you are really happy with the product. Enjoy your listening experience and thanks for choosing Sony! - Romeo

Hi WoofGrrrr,
Thanks for sharing your experience with us! We are really happy to hear that the WF-1000XM5 earbuds helped make your flight home more enjoyable. It's great to know that the noise-cancelling was effective for you.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi Apple,

Thank you for your 5-star review of the WF1000XM5 headphones! We are thrilled to hear that the noise canceling feature has been so incredibly effective for you.

The Integrated Processor V2 and HD Noise Canceling Processor QN2e work in tandem with the six microphones to deliver what we believe is our best-ever noise-cancellation performance, and it's fantastic to know you're experiencing that difference. The goal is to provide a truly immersive and distraction-free listening experience, so your feedback is exactly what we love to hear.

Thanks for choosing Sony, have an amazing day!
DiegoV

Thank you for sharing your positive feedback about the WF-1000XM5, MiaalexisM. It brings us great satisfaction to hear that you love the noise-cancelling feature and find the color cute. At Sony, we take pride in providing high-quality audio products, and we're glad our earbuds have met your needs. We appreciate your recommendation and are glad to know that we've been able to enhance your listening experience. If you have any further thoughts or suggestions, feel free to reach out.
Thanks for choosing Sony!
Gus

Thank you for your thorough feedback on the WF-1000XM5, Alex. Your observation highlights what many users have noticed: the WF-1000XM5 offers outstanding noise cancellation for music and media playback, as well as excellent audio quality, but the noise cancelling experience can be different during calls.

For general listening, the WF-1000XM5 utilizes advanced processors and multiple microphones to deliver industry-leading noise cancellation and high-fidelity sound, which is widely regarded as some of the best available in its class.

However, it is important to note that, like many noise cancelling headphones, the effectiveness of the noise cancellation features may be reduced during phone calls. This is because the same microphones are often used both for detecting external noises (to generate the anti-noise signal) and for picking up your voice. In call mode, the system prioritizes capturing clear speech, which can allow more ambient noise through for both you and the person on the other end of the call. Some users have reported that, compared to listening modes, noise cancellation during calls does not block out as much background sound.

This design is fairly common among leading brands and helps ensure your voice remains natural and intelligible. Still, user experiences can vary based on fit, environment, and expectations. We always recommend ensuring a proper earbud fit and updating firmware, as this can impact both noise cancellation and call performance.

Thank you again for your honest assessment—your points are very helpful to others considering the WF-1000XM5!

Best regards,
Gus
Sony Social Media Team

HI AaronR,

We are so glad to hear you are enjoying the fit and sound quality of your new WF-1000XM5 earbuds! It’s great to know they feel like a true upgrade for you.

Thanks for choosing Sony.

Best regards,
Eliab

Hi HowHiAreYou,
Excellent choice! It's wonderful to hear that you like the sleek design, comfortable fit, quality, and features of your Sony XM5 True Wireless Noise Cancelling Earbuds. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris