Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11064833
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Better than last model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.expensive but very good quality and battery life. If you have the extra cash definitely look into getting one of these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaiahP, we're glad you like our product. Thanks for choosing Sony. ~Earl
Almost perfect.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. However dont really like that the buds are now foam instead of silicone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vadim, thanks for commenting! We are truly happy to know that you're satisfied with the amazing sound quality of your WF1000XM5. We greatly appreciate your feedback with supplied earbud tips. Thank you for your purchase and for choosing the best brand, Sony! - Romeo
Connection problems! Need case to pair! ANC bad!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Today the left earbud stated the battery was low and turned off. I put them in the case to reset for about 1 minutes, took them back out, and they are at 99%. These are complete garbage! These glitch every day. 50% chance one won’t connect to Apple Watch. I’ll have to reinsert into the case, which I don’t carry into the gym with me. If I tap to turn off noise cancelling to talk to someone, one earbud will turn it off and the other won’t. The only fix is to put the earbuds in the case or forget pairing and re-pair them altogether. I don’t bring the case with me into the gym or on a jog, that would be ridiculous. This trend of requiring the charging case to pair is absolutely absurd . If you’re in the gym or out for a jog and the charging case is in your car or at home, you can’t re-pair your earbuds when they glitch. Rebooting your phone or watch doesn’t fix the problem. Repairing is often the only way to fix. Why can’t we long click both earbuds to setup pairing mode? Common Sense! Why does this need to be more difficult than it should be? Imagine needing to put your phone in a special case to pair it to Bluetooth devices. That sounds really foolish right? So why do we require that for earbuds? The ANC is less than average with these. I suspect the foam tips are part of the problem. I’ve had about 6 pairs of earbuds in the past 3 years. These have the worst ANC of them all.
No, I would not recommend this to a friendSounds great but….
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has great sound but the ear bud tips are not that great. The memory foam feels a bit awkward at times and it slips out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
Thanks for commenting. We are glad to hear your satisfaction with the amazing sound quality of your WF-1000XM5. We greatly appreciate your input with the supplied earbud tips, and we are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony.
Best regards,
Romeo
100/100
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is a very strong point of this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Douglasl24,
Thank you for your perfect review! We're thrilled to hear you're enjoying the impressive battery life of your WF1000XM5 earbuds.
Thank you for choosing Sony! Enjoy! -Maria
louder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality is great could be louder having trouble keeping in my ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi franksink,
Thanks for your comment. While we are thrilled to hear about your satisfaction with the amazing sound quality of your WF-1000XM5, we are really sorry if its loudness and fit didn't live up to your expectations. This is certainly not the news we'd like to hear from you. The earbuds may not work as designed if they are not worn properly, or the size of the earbud tips doesn't match the size of your ear canals. The following information on this article is important in order to maximize the volume, noise canceling function, and sound quality for music and calls.
https://www.sony.com/electronics/support/articles/00262839
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
- Romeo
Work great, but not as comfortable as XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be honest, I don't love the way these fit in the ears compared to the last model. However, the audio quality is great. I don't think you'd be missing out if you got the xm4 instead however.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobS, Thank you for your feedback on your new Sony WF-1000XM5. We're glad to hear that you are enjoying the audio quality, which is one of the key strengths of the WF-1000XM5. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html
Hope this helps and thanks for choosing Sony! -Sam
Husband Loves
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my husband, loves the sound and long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JennieB, Awesome! We're thrilled to hear that your husband loves the sound quality and long battery life of the WF1000XM5 headphones. Thanks for choosing Sony! -Sam
Great ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is top tier, and not to metion the noise cancelation, which is also top notch highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Color, we're glad you like the sound quality and noise canceling feature of our WF1000XM5! Thanks for choosing Sony! ~Earl
Great earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best earbuds I've had in years! Ambient and noise cancellation is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Customer,
Thank you for choosing Sony!
We're honored to hear that the WF1000XM5 earbuds stand out as some of the best you've had in years. Your praise for the ambient sound and noise cancellation truly motivates us to continue delivering exceptional audio experiences. Thank you for sharing your positive thoughts!
Best regards,
-Fred
Title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far great but barely used.Instructions were clear . Not much else to say at this point
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelA,
Thank you for choosing Sony!
We’re excited to hear that your experience with the WF1000XM5 earbuds has been positive and that the instructions were clear and helpful. We appreciate your feedback and look forward to supporting you as you continue to enjoy the product.
Best regards,
-Fred
Ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds have several pairs these are my go to
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, WilliamP!
We are happy to hear that your WF-100XM5 earbuds are your "go to" choice among your collection.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
I would buy them again!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was pleasantly surprised at how much better the sound quality was on these Sony’s vs. my air pod pros!!!! Best ear buds on the market and worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Criag, we're glad you like our industry-leading noise canceling earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
Awesome!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds are phenomenal! Only problem is when im playing music and the slightest sound turns my music off and puts them in ambiance mode.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrRob,
Thanks for sharing your review and experience with the WF-1000XM5. Your feedback about the Adaptive Sound Mode is greatly appreciated. This function automatically adjusts the noise canceling function depending on your behavior. You do have the option to turn this function on or off by using the Sony Headphones Connect app. For more information, please refer to this link:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000553425.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Awesome product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! My son loves it. Great sound! He got this for Christmas and has to show everyone how cool they are. He is 15.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimberlynW, that's great! We are happy to hear that your son loves our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds have been excellent. Great for work and using it in the car when needed. Even managed to suppress the sound of my dogs barking during Zoom calls. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Stss! We're glad that you are impressed with the new Sony WF1000XM5 wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Nc top tier
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my iphone. Fits perfectly & snuggly on my ear. Good control for sound and voice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Holla, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
Earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing earphones!!! So so goood! My husband loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnakatrinaS,
Thank you so much for the fantastic feedback on the WF-1000XM5 earbuds! It is truly wonderful to know that you and your husband are enjoying them so much.
We appreciate you choosing Sony!
Warm regards,
Estefany
good sound...lasts great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds goods.. I'm kind of inbetween ear bud sizes.. Connects to two devices, which was a must for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LJKIV, We are glad that you like the sound quality and multi-connection feature of your Sony WF1000XM5 wireless noise canceling in-ear headphones. Thank you for trusting Sony! Vincent
Amazing earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product that works as it should, 100% recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ricardop,
Perfect! We're thrilled that you are enjoying the performance of the headphones. Thank you for choosing Sony!
-Ralph