Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11911191
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them such an upgrade, a little pricey but worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Farrin, Congratulations! You've made an excellent decision by upgrading to the WF1000XM5. We're truly happy to know that you love these headphones. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
So-so ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like these, ended up, returning them the next day after purchasing. It doesn’t seem to fit in my ear the way I’d like it to. These ear buds were just not my forte lol. Not worth all that money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alaska907,
Thank you for sharing your experience with the Sony WF-1000XM5. We're truly sorry to hear that the earbuds didn't provide the fit and comfort you were hoping for. Everyone's listening needs and ear shapes can be different, and while the WF-1000XM5 includes multiple ear tip sizes designed to help with comfort and secure fit, we understand they may not have been the right match for you.
Your feedback is valuable to us, as it helps us improve future designs. We appreciate you giving them a try and hope you'll consider us again in the future for your audio needs.
Thanks for considering Sony products!
Regards,
Dominick
Good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son love this he say are the best he ever have they are the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseR, we're glad your son loves our product. Thanks for choosing Sony! ~Earl
Just the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are wonderful. They are just what I was looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardB, we're glad you like your purchase! Enjoy your new earbuds! Thanks for choosing Sony. ~Earl
Sony Earbuds dont waste your time
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even close to the Beats earbuds or the AirPod Pro while using on any iPhone from 10-15 or smart tvs. I def DO NOT recommend these ear buds and it is why i returned them and got the AirPod Pro.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EmJay631, We are sorry to hear that the WF1000XM5 did not meet all of your expectations and had to return them. This is not the experience that we would like you to have with our premium products and we hope that you consider Sony again in your future purchases.
Regards,
Carl
Too small, Too slick
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan, i passed them off to my daughter who encountered the same problems. Theyre hard to get a hold of and slip out of your fingers all the time. They also tend to fall out of you ears at the wrong moment. Imagine searching the floor of an airliner….lucky it wasnt crushed. The sound quality didnt match my previous Bose and my ears never felt quite sealed in terms of noise cancellation. Overall, i had expected better. Lastly, they become dislodged from their charging posts inside thwir case. Its common to find one with a depleted battery even though theyre seated in their case when you close it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dreadful,
We are really sorry if our WF-1000XM5 didn't live up to your expectations. This is certainly not the experience we wanted you to have. We appreciate your feedback with the design of the headphones and we apologize if they didn't fit you well. To keep the headphones from falling out, comfort, and in order to maximize the noise canceling function and sound quality for music and calls, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
As for the battery issue, please refer to link below to troubleshoot why the WF-1000XM5 does not charge:
https://www.sony.com/electronics/support/articles/00298367
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
Almost Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very good but the ambient noise feature could be a bit better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechWolf, thanks for commenting! We are thrilled to know your satisfaction with the superb performance of your WF-1000XM5. We greatly appreciate your input with the ambient sound feature of these headphones. Thank you very much for the perfect star review and for choosing Sony! - Romeo
Sony EarPods
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Classy look ear pod. Unit links to Bluetooth immediately
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnR,
Great! We're glad that you like the design and connectivity of the headset. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good sound but the fit is awful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These had great sound. Unfortunately they did not fit in my ears and caused great irritation in my right ear. I tried every single little ear tip size and there was no difference in the way they fit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DylanT,
While we are glad to hear your good feedback with the superb sound quality of our WF-1000XM5, we are really sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Great sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's complicated but it works great. I switched from Apple AirPod to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starrsa297, we're glad you like your new earbuds! Thanks for choosing Sony. ~Earl
Wow
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I had the xm4 and welll those were amazing little to big but these now these fit perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geremias, amazing! We're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Garbage. Complete and total GARBAGE.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a headphone with a high price tag that will absolutely ruin your workouts by cutting out, shutting off, feeding static and needing constant tweaking, then this is the headphone for you. These are COMPLETE GARBAGE. The connection is unstable at best and constantly sounds like the right headphone is cutting out. And none of the “fixes” you will find in the troubleshooting will work. Oh and every time you touch them it triggers some sort of action; pause, noise cancelling changes to ambient…which would be ok if they didn’t constantly fall out. So you are always stuck adjusting them and they screwing around with them bc of some action the “tap” triggered. But if you want to tap them to pause them? Yeah, doesn’t really work. Maddening. I’ve owned these for about 2 months. I replaced an old set of Bose with them. Today I’m going to Beat Buy to try and exchange them. If they refuse it’s 300 wasted. Sony used to be a gold standard. If these are indicative of where they are now it’s sad. Do NOT buy these. Unless you want a headphone to be like a bad relationship that you constantly fight in. Then these are perfect.
No, I would not recommend this to a friendBetter than airpods pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product much better than apple airpods pro
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saravanan,
You definitely made the right choice! We're delighted to hear your satisfaction with your WF1000XM5 earbuds. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris
Just okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be honest, it's not as good as the airpods pro 2 in that (1) ANC is weak (2) it's not on the same par in terms of sound (3) the tips that come with it are very low quality and looks like it will easily rip apart with time. I like the multi-connection tho.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
Thanks for commenting. While we are glad to hear your satisfaction with the multipoint connection feature of your WF-1000XM5, we are really sorry if its sound quality, noise canceling function, and supplied earbud tips didn't live up to your expectations. This is certainly not the news we'd like to hear from you. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. For optimum performance, please ensure that you are wearing the headphones correctly. For instructions, please refer to the following links:
https://www.sony.com/electronics/support/articles/00262839
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html
I hope this helps.
Should more information with our product or technical assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Sony took this to the next level
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best earbuds on the market. I tried almost every pair there is.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ronmax11,
Fantastic! You've definitely made a great choice! We are very happy to know about your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Great earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design and color of the earbuds are very nice. The seal of the earbuds is great and the ambient noise passthrough works very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ralmg,
Awesome! Thank you for your purchase. We're glad that you appreciate the design and the color of our Sony WF1000XM5 as well as the ambient noise feature. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Enjoy and thank you for choosing Sony! - Marco
No need to title this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous fantastic fabulous wonderful fabulous amazing great….
I would recommend this to a friendBrand response from SonyListens
Posted .Hey, Patrick! Fantastic! We are truly happy to learn about your satisfaction with the amazing quality & performance of your WF-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
Awesome while I Work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.head phones are great while working hands free answer calls was a plus. love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharkeraR, we're glad you love our industry-leading noise canceling earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Not Terrible I Guess
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're good, I guess. Not as good as I hoped for, but ok. I was actually going to return them for over the ears, but apparently Best Buy only has a 14 day return policy unless you pay them even more money than the thousands of dollars a year I already spend there.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, thanks for choosing and purchasing our product. We hope you are enjoying your new earbuds. We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Beautiful pink color.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color is beautiful and the music sounds great, but the size and weight are excessive for the ear; they fall off constantly and are very sensitive to certain movements. It tends to be annoying when the music stops constantly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DianaP.
Thank you for considering Sony products. We're so glad you appreciate the color and sound quality. Your feedback about the size, weight, and comfort during movement is really important to us, and we sincerely apologize for any inconvenience this has caused you.
To help with this, please try experimenting with all the different eartip sizes included with your WF-1000XM5. A proper seal is often key to a secure fit and can prevent accidental disconnections.
Additionally, we recommend reviewing our wearing guide to ensure you're positioning the earbuds correctly for optimal stability: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html.
For assistance with sound issues, we recommend following the steps outlined in this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html.
If the issue continues after the provided steps, or if you require assistance with any step, please contact Sony Support for tailored help: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred