Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11911191
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Battery life, Sound quality
Beware eartip fit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality when EQ’ed properly. The battery life is good, sound is awesome, software is easy to use. My problem lies in the fit of these buds. No matter the size ear tip, they constantly need reseating. And I mean constantly. Every couple minutes. I spent $200 on aftermarket eartips, the problem persists through all types and brands. I believe it just has to do with the weight distribution in the buds themselves. Overall I would not buy again. The stock eartips are the worst I’ve ever seen or used.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AdamE,
Thank you for considering Sony products.
We're glad to hear you're enjoying the sound quality and features of your WF-1000XM5 earbuds, and we sincerely apologize for the ongoing fit issues you're experiencing. We understand how frustrating it is when your earbuds don't stay in place, especially after you've invested in different ear tips.
A secure fit is essential for both comfort and sound quality, and we want to help you get the best experience possible. We recommend you contact our support team directly. They can provide personalized advice and further assistance to help you find a proper fit and ensure you are getting the most out of your earbuds.
You can reach our support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Fred
- Pros mentioned:Battery life, Comfort
Best of the best buds.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty great earbuds. They stay charged forever and have great controls. You can download the Sony headphones app to control even more options. They come with four different size tips you can choose from. So much more comfortable than others I have used in the past. Well worth the price tag!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessull19, we're glad you are enjoying our industry-leading noise canceling earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Fit
Best earbuds I've ever purchased.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Android user here. Probably the best earbuds I've ever purchased. I was worried these would fall out like other eardbuds, but these stay put. The ANC is probably as good as any earbud can be and works really well. In the app your able to adjust EQ and test fitment as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Awesome! You've made a great choice! We're extremely pleased to hear your satisfaction with the very comfortable fit design, industry-leading noise canceling feature, and equalizer settings through the Sony Headphones Connect app of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Fit, Sound quality
Good quality earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality of the earbuds they fit great and have wonderful music quality but every now and then they wiggle in the case and connect to my phone when i dont want it to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pancake,
Thanks for commenting! We are thrilled to know that you love the amazing sound quality and very comfortable fit design of your WF-1000XM5. We are sorry if you are experiencing an issue. To resolve this problem, let's try to isolate and address it by following the steps on this article:
https://www.sony.com/electronics/support/articles/00249895
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
The best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m surprised that these haven’t been rated more highly. They are simply the best, clearest, most detailed and realistic sounding wireless earbuds you’ll find. I guess your mileage may vary depending on what you’re listening to, what source you’re listening to, and what codec. But even from an iPhone that only supports AAC these sound great compared to airpods pro 2. You’re definitely missing out though if not using LDAC codec. If you have a Galaxy device be sure to enable it in Bluetooth settings for the device and ensure Sony app is configured to prioritize clarity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lance, perfect! You've certainly made a great choice! We're truly happy to hear about your satisfaction with the amazing sound quality and superb performance of your WF-1000XM5. Thank you so much for sharing your excellent experience with our product and for commending Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Great ear buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geeat sound . I like you can use only one if wanted . Great battery life and sound. They are alittle better then the model before these . Great app . Easy connection to multiple devices. Worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hairyballs, Awesome! You've made a great choice! We are so happy to know about your satisfaction with the exceptional sound quality, long-lasting battery life, amazing features, and superb performance of your WF-1000XM5. Thank you very much for your purchase and for choosing Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Great sound quality!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality! I've been using jabra, Samsung and now sony earbuds and this one is the best among all three! Great sound quality, build quality and battery life. Would recommend for sure
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nice, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Touchdown Sony!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not normally leave reviews, but for what it's worth, these earbuds blow apple Air Pods pro 2 out of the water. The sound quality is amazing. I do not want to take them off...lol. Also, I have had three phone conversations, and all three people stated that I sounded loud and clear...way better than before. Worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .HiJason, Choosing these earbud headphones will definitely be worth it! We're thrilled to know that you are having an enjoyable listening experience with your Sony WF-1000XM5 and you like the amazing sound and call quality of these earbuds. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Battery life, Sound quality
Battery life matters
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life and sounds amazing. Biggest issue I had with other buds is battery life. No issues at all running these for hours on end.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristopherO,
Great! It's nice to hear that you can enjoy listening to your favorite music for long hours, thanks to the amazing battery life of our WF1000XM5. Your feedback is highly appreciated and thank you for choosing Sony! - Marco
- Pros mentioned:Fit, Sound quality
Great Buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fit very well. Connected to the app where additional parameters could be adjusted. Noise cancelling is excellant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelA, Congratulations! We're thrilled to hear about your satisfaction with the very comfortable fit design, customizable settings, and exceptional noise canceling function of your WF1000XM5. Thanks for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Fit, Sound quality
Sony earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These fit in my ears great, they have great sound and are easy to connect. I recommend anyone lookong for earbuds to try these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi musicforgolf, we're glad you like the fit, connectivity and sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Wireless ear buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They r amazing last all day and good noise canceling the charge pack also lasts a few days
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hank, it's good to hear that you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Fit
Good, not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is good, not great. I’ve made the upgrade so the xm5’s after Sony royally messed up on the xm4 firmware. Sound quality is the same as xm4. I like that they are now smaller and that’s about as good as it gets. Sometimes I experience the sound cutting in and out at the gym. Currently too afraid to upgrade the firmware.
I would recommend this to a friend - Pros mentioned:Fit, Sound quality
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The work great, the fit is nice and comfy sound is amazing and i love tthat they connect to 2 devices at the same time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyT, Perfect! Glad you're enjoying the nice and comfortable fit, amazing sound, and multipoint connection feature of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Solid Option
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is incredible, and the bass is way more present than with my last pair of airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ktrent4,
You made the right choice! We're glad that you are enjoying the noise canceling function and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Greats buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds quality is crisp and clear .. base is not to bassy .. answering phone calls is great , other party can hear me clear . That’s why I gave it 5 stars.. that’s really what earbuds are supposed to be good for . To hear good quality sound. And to answer calls ..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EloyD,
Great! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
Was not a good fit.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love these Sony WF-1000XM5 earbuds, and purchased them based on all of the positive reviews I had read. However I could not get a good fit with the provided ear tips, and also tried several after market ear tips as well. Lacking a good seal in the ears, the audio quality and noise cancelling functions did not perform well at all. After three days of trying various ear tips I gave up and returned the earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephenM,
Thank you for sharing your review with us. We sincerely apologize that the WF-1000XM5 headphones did not meet your expectations and that you had to return them. This is certainly not the experience we aim to provide.
We genuinely appreciate your feedback regarding the size and fit of the headphones. To ensure the best fit, sound quality, noise cancellation, and comfort, we recommend following the guidelines outlined in this article:
https://www.sony.com/electronics/support/articles/00262839. These steps can help prevent the headphones from falling out.
Your input is invaluable to us, as it allows us to identify areas for improvement. We hope you will consider Sony for your future purchases.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Good sound terrible everything else
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is the best i've ever heard in earbuds. Everything else is the problem. I have to shout to get a muddled response out on phone calls. The ANC is amazing but it demolishes battery life. The microphone is a step back from the xm-4's.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Crokidile,
While we are glad to hear your satisfaction with the amazing sound quality & exceptional noise canceling of your WF-1000XM5, we are really sorry if you are experiencing some issues. This is certainly not the news we'd like to hear from you. Regarding the microphone/call quality, please follow the steps on this article to troubleshoot the issue:
https://www.sony.com/electronics/support/articles/00298371
We truly appreciate your input with the available operating hours of the headphones. For the battery life, the available usage hours may be different depending on the settings of various functions and conditions of use.You may refer to the following Help Guide link for the available operating times of the headset with the battery fully charged:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781965.html
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your input, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancellation is so good. The music comes in so clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacquelineA,
Thank you for your fantastic review! We're so pleased to hear you're enjoying the amazing noise cancellation and clear music on your WF-1000XM5 earbuds.
The Integrated Processor V2 is what powers the cutting-edge noise cancellation, working in conjunction with the new HD Noise Cancelling Processor QN2e and multiple microphones to provide an incredibly quiet listening experience. This allows you to hear every detail and nuance of your music without any distractions.
Thanks for choosing Sony, and enjoy your day!
DiegoV
- Pros mentioned:Battery life, Sound quality
Another Winner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great update from the XM4, awesome battery life. Great ANC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobP, we're glad you like the battery and noise canceling feature of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl