Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11911191
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Okay option..
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using them for awhile, they sound good compared to other buds only down side I'd say is the bulkiness of them also they started to give me problems connecting properly I should say they do connect but I hear nothing come out of them at first I thought it could be my phone (pixel 7 pro) but I recently changed to a Samsung s22 and it has the same issue at times where I have to place it in the case for them to work (sometimes it takes several times) don't know if it was caused my an update I know they didn't use to have that problem at first. I'd say they're a good option if you plan to use them for awhile then just upgrade to the newer ones (that's what I did upgraded from the xm4s)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Grimmzh, Thank you for the feedback on your experience with your WF1000XM5. While we're glad you like the great sound quality, we regret to hear about the connectivity issues you've experienced with these earbuds. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If you were able to connect them to your phone, but there is no sound coming out of the earbuds, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780030.html
At Sony, we are always looking to improve our product quality and features. We have noted your input about the bulkiness and will be sure to forward this feedback to the appropriate department.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Fit, Sound quality
Fitment is awesome.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was a little skeptical just because they look bulky. But they surprisingly stay in my ear better than any other ones I’ve had. Sound is great. Would buy again 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alexroa,
Thank you for choosing Sony!
We couldn't be happier to hear that the WF1000XM5 exceeded your expectations in comfort and sound quality. It means a lot to us that they stay securely in your ear and deliver a great audio experience. Thank you for your trust and enthusiastic support!
Best regards,
-Fred
- Pros mentioned:Battery life, Fit, Sound quality
Poor design, fit, and battery life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this purchase, but the earbuds failed in multiple areas, so they were returned. I currently own wired Bose noise cancelling earbuds and wife has Apple Air Pods 2, so I have good reference points. Positives: Good, not great ANC, but this could be due to fit. From a few technical reviews, Apple Air Pods 2 (10 dB ANC reduction), Sony & Bose QC II (~ 30 dB ANC reduction) at 1000 Hz and below (e.g., airplane engine drone). Bad: (1) The main body of the earbud is mounted above the ear canal (see the stock pictures) without support below the ear canal. Talking or chewing causes the earbuds to loosen, sometimes fall out, and affects ANC quality. (2) I have been professionally fitted for earplugs and know the size of my ear canals. Most earbuds fit out of the box (average size). I had to use the super small (SS) plugs to get a reasonable fit without being uncomfortable and ear canal hurting after 15 minutes. (3) Fully charged the battery lasted 4 hours and 22 minutes on a cross country flight with ANC turned on. The literature says 6 hours max (ANC) and 7 hours (w/o ANC). (4) I have Apple products. Sony uses USB-C but does not provide the charging cable. I purchased Bose QC II earbuds for the flight home, A huge improvement compared to the new Sony earbuds. Bose's ANC was slightly better, they stayed in place even while eating, were comfortable, and lasted 5 hours 45 minutes (ANC on) before receiving a low battery alert. Bose's technical specification is a 6 hour battery life.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KevinR, Thanks for sharing your experience with the new Sony XM5 Wireless earbuds. We're sad to hear that you are not satisfied with the new model, which made you return it. We understand that finding the perfect size earbuds can vary from person to person. At Sony, we are always looking to improve our product quality and features. We have noted your input about the size and will be sure to forward this feedback to the appropriate department. For the battery life, the available usage hours may be different depending on the settings of various functions and conditions of use. Again, we appreciate all your inputs and these will surely help in future productions. Thanks and regards, -Craig
- Pros mentioned:Battery life, Sound quality
Samsung headphines
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great in-ear headphones. The battery life is amazing. The sound is also awesome. I had Apple AirPods since they’ve been out and I am extremely pleased with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidA,
That is wonderful feedback, thank you for the 5-star review!
We are especially excited to hear that the WF-1000XM5 earbuds have exceeded your expectations. Making the switch to a new brand can be a big step, so we're thrilled that the awesome sound and amazing battery life have made it so worthwhile for you!
The WF-1000XM5's custom-designed Dynamic Driver X is built to deliver that rich, clear audio you're enjoying, and with up to 8 hours of battery life with Active Noise Cancellation (ANC) on, they're ready for your longest listening sessions.
Thank you again for choosing Sony! Enjoy your music.
Regards,
Dominick
- Pros mentioned:Sound quality
Overall good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is really good. The noise cancellation and ambient reduction is a nice touch depending on what setting you use the headphones in. One issue is the mic quality is not the best as in meetings colleagues would say they’re not able to hear me well. Also, I don’t really enjoy not being able to customize what the tap features do without using one of their presets. If you’re using this just for audio quality and personally want good noise cancellation then I recommend either waiting for the new xm6 headphones to come out or, if there’s a deal, get these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logan, thank you for the detailed review! We're glad to hear you're enjoying the audio quality and the effective noise cancellation of the Sony - WF1000XM5—those are key strengths of the product, and it's great to know they're making a difference in your experience. We also appreciate your feedback on the mic quality and customization options for the touch controls. Your input is important, and we'll be sharing it with our product team as we continue to improve functionality and user experience in future models. Thanks again for choosing Sony! Best regards, -Dominick
- Pros mentioned:Comfort, Sound quality
The Best in ear headphones out!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in ear headphones! Fits perfectly in my ear. Sounds like over the ear headphones. Noise canceling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the high praise, JonG!
We’re so glad the WF-1000XM5 are the best in-ear headphones you've used. It’s great to hear they fit perfectly and provide that "over-ear" sound quality along with excellent noise cancellation.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great earphones with minor issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best earphones I have ever had, I will say it is only worth it if the AirPods Pro are not on sale, definitely worth the extra 50$ if you can afford it. One gripe I have is the ear pieces were quite painful, and they ripped after just two weeks, but there are great replacements on Amazon pretty cheap. It will take some time to get used to if you are used to only silicone tips. The sound quality on these is absolutely insane. They have what feels like a very large soundstage, and a 5 point equalizer to make the sound profile you desire. The bass can get very heavy if you set them up for that, and the highs can get very high. These look nice, have good battery life, a decent app, and insane sound quality. Big bonus, they can be connected to two audio sources at one time, that paired with good ambient audio creates a great earphone for office use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason, thanks for choosing and purchasing our product. We're glad you like the sound quality of the WF1000XM5. We're sorry to hear that you have an issue with your Sony unit. Please check this link to isolate the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783400.html?search=hurt
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Fit, Sound quality
Keeps getting better
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have use the last 2 models and hard to believe they keep getting better. Fit, sound, noise cancellation all improved. Battery life still great after steady use for months.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bxboy, We're really happy you've made an excellent choice for an upgrade with your WF-1000XM5! And good to know you've seen the overall improvements of these earbuds headphones, especially the exceptional sound quality, fit, noise cancellation, and excellent battery life over your previous model. Thank you for trusting Sony! -Jess
- Pros mentioned:Bass, Battery life, Sound quality
Samsung buds & sony wf-1000xm5 comparison.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to buds pro 2 both sound great but buds go little loud and the sony wf-1000xm5 have great base at low volume and seem to last longer then my bud pros but im looking to compare them to the apple pro earbuds and Google earbuds when ever i get the chance to get them but the sony wf-1000xm5 are alright if you have the cash for them but the Samsung buds are over all best on price and im always worried i will losee them so i keep my earbuds pro with me at work and sony ones at home or in my car
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy,
Thanks for commenting. We are happy to learn about your satisfaction with the amazing bass sound and quality of your WF-1000XM5 compared to your another headphones. We greatly appreciate your feedback with the price of these headphones. If there's anything we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Bass, Comfort, Sound quality
Great sound!!! Mics could use a software update
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds have amazing sound quality with deep bass I love these! On my calls, some people say I sound muffled, but I can hear them clearly. Nonetheless, I love them and they are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CreoleQueen, we're glad you love the sound quality of our product. We're sorry to hear that you have an issue with phone calls of your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html?search=call
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:ComfortCons mentioned:Touch controls
They’re ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although they are highly advanced when it comes to sound technology, smart technology for detecting whether you need ambient sound on or off, they don’t really give you much options for mapping out touch preferences. It’s frustrating when I mostly use my right headphone, but the controls that I use the most are on the left or vice versa. On the plus side, definitely much more comfortable than the Beats earbuds I owned. The foam-like texture of yhe earbud cover took me off guard and I’m curious about needing to purchase future replacements should the foam be mishandled by accident. It’s quite sensitive.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SuraSauce,
Thanks for sharing your honest review. We're happy that you like most of the features of your WF-1000XM5 earbud headphones. We have also noted your feedback about remapping the touch control configurations, particularly with the touch sensors on the left beyond the default options.
Be sure to review this help guide link resource, as it tells you some available operations to perform on the left and right headset units: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html
You can change the function assigned to the touch sensors on the left and right headset units using the “Sony | Headphones Connect” app. For example, you can change the music playback function which is assigned to the touch sensor on the right headset unit at the time of purchase to the touch sensor on the left headset unit. Quick Access can also be used on the headset unit with the touch sensor that has the noise canceling function and Ambient Sound Mode switching function assigned. In the factory settings, this function is assigned to the left unit.
If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for sharing your feedback!
Regards,
Jess
Great sound trapped in a terrible package
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let's start with the good; the sound quality on these is genuinely impressive. Clear, rich, and detailed. If that were the only thing that mattered, this would be a 5-star review. But then there's everything else. The foam tips that come included are basically decorative. They don't seal, they don't stay put, and I ended up buying aftermarket silicone tips just to get a proper fit. For earbuds at this price point, that shouldn't be necessary. The Sony companion app takes an impressive amount of time to connect. Half the time, you'll find yourself force-quitting the app and trying again. When it does finally decide to cooperate, there's a solid chance just ONE earbud will connect while the other just sits there doing nothing. The fix? Put them both back in the case and start the whole ritual over from scratch. It turns a 3-second task into a 1-minute exercise in patience. For the charging case. It feels like it belongs to a pair of $15 gas station earbuds. Flimsy, cheap-feeling plastic with a slick finish that begs to be dropped. And when you DO drop it (because you will) 9 times out of 10, the case explodes open and launches each earbud a good 5+ feet in random directions like escape pods. You'll be on your hands and knees searching under furniture. It's impressive how consistently it happens. At this price, Sony should be doing better on build quality and fit. The sound keeps me from giving it one star, but I can't recommend these without a serious asterisk.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JTK78,
Thank you for sharing such a detailed review of your experience with the WF-1000XM5. While we are glad to hear that the clear, rich, and detailed sound quality impressed you, we sincerely appreciate your candid feedback regarding the fit, the companion app, and the build of the charging case. It is insights like yours that help us refine our designs and improve the experience for all our users.
To help ensure you get the most out of your earbuds, we have a few recommendations that might resolve some of the frustrations you mentioned:
1- Tip Fit & Seal: Please try the "Air-tightness Test" within the Sony Sound Connect app. It can help confirm if a different size (S, M, L) provides a better acoustic seal than the ones you currently use.
2- App & Connectivity: To resolve the "one bud connecting" issue, please ensure both the earbuds and the Sound Connect app are updated to the latest firmware version. We frequently release stability patches to improve the handshake between the app and the hardware.
We want you to enjoy your music without the added stress of technical hurdles. If the connectivity issues persist after updating your firmware, please contact our support team so we can provide further assistance.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Comfort
Comfort and sound are great!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE these earbuds!! They are so much comfier than AirPods and the battery life is impeccable. I love that I can put these in and lay down comfortably on my side while listening to music and trying to sleep without feeling like I have anything actually in my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyK,
Wonderful to hear! It's fantastic that the WF-1000XM5 earbuds offer such incredible comfort and impeccable battery life for you. We're so happy they're perfect for side-sleeping – that's truly a testament to their ergonomic design. Enjoy your peaceful listening!
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Sound quality
Sony Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice earbuds, battery life is good, sound quality is great. Gave it four stars because of the price but overall they are good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelP,
Thank you for choosing Sony!
We're truly heartened to learn that you’re enjoying the sound quality and battery life of your WF1000XM5 earbuds. We understand your concern about the price, and we'll be sure to pass your feedback along to our team.
Best regards,
-Fred
- Pros mentioned:Bass, Fit, Sound quality
Only alternative to Apple
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only buy Sony and Apple products for good reason. These sound amazing and are so small, I’m truly amazed how well they fit in my ear with no problems. Clear sound with booming bass and great, unique ear tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AHW313, Thank you for the wonderful review! We're very happy to hear that you're enjoying the amazing sound, compact size, great fit, audio clarity, and powerful bass of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Sony earphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my new ride or die earbuds. The sound quality is great I love the way the sound. As well they are great for working out at the or having a cozy night in. The battery life last so long. These buds are a me buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LauraS!
We are thrilled to hear your new WF-1000XM5 earbuds have become your "ride or die." It's awesome they're working so well for you, whether you're working out or relaxing at home.
The sound is designed to be crystal clear, so we're glad you're loving the audio quality and the long-lasting battery.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Fit, Sound quality
Best in ear headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have great sound and love how they fit in my ear also super easy to pair to my phone no trubles at all
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Touka,
We're so glad to hear that your Sony earbuds deliver great sound, fit comfortably in your ear, and pair super easily with your phone—thank you for your 4-star review! Effortless connectivity and ergonomic design are standout features of the WF-1000XM5, and it’s wonderful to know they’re making your listening experience seamless.
Thank you for choosing Sony—wishing you an enjoyable day!
DiegoV.
- Pros mentioned:Sound quality
Great microphone and battery. Bad brand.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair in a year. Sony does not have good support so $600 in a year for headphones kind of sucks. I did buy the best buy warrenty this time so that wont happen again. These headphones are so good for work. The mircophone is unbeatable which is why I had to stick with this brand even though they are not my favorite. I work from home and these are needed for my meetings. They do fall out of my ears sometimes regardless of what size bud i put on them. The sound connect between my phone and computer also makes things hard. If i get one notification on either while listening to the other it switches over so i have to turn the bluetooth off of one because the app is hard to navigate and i cant find the auto connect to turn it off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, RemingtonL,
Thanks for the review and the feedback. Your comments really are important for us as Sony strives to deliver the best quality products. We'll be more than glad to take in consideration the details provided for future reference. Although, we are glad that the amazing microphone quality is fitting your needs, because of it Precise Voice Pickup Technology and advanced audio signal processing.
Thank you for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Battery life, Sound quality
Really liked these
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for Christmas I really liked the sound quality and equalizer I’d say these sounded better than my AirPod pros. The battery life on both the buds and case are amazing they would last me up to 3 days before I would get a low case charge notification. The Sony headphone app was pretty good over all little confusing at first but easy to manage once I learned how to use it. Only downside i had was the constant need to have to readjust and push them back in for a good seal especially during working out, with pressure they push out pretty easy compared to my AirPod pros. Overall I would still recommend these to anyone any day!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonR, we're glad you are enjoying your new earbuds! We understand your concern regarding the fit of your Sony unit. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Fit, Sound quality
Good buy so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a pair of replacement buds after my Jabras went out of commission, and stumbled on these. After a very informative conversation with the rep, I decided go with these, and so far have not been disappointed. The sound is superb, they fit perfectly, and they hold up during intense workout sessions. Would highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KendallB,
We love to hear that! Sounds like you've made a solid choice, great sound, perfect fit, and gym-ready durability? That's a win all around. Thanks for the recommendation and thanks for choosing Sony!
-Aldair