Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11911191
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Bass, Sound quality
Sony Never Disappoints.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding Sound Quality Bass is easy to customize the ANC is great you are buying it for the sound quality Bose is great too but Sony just has better driven sound that’s unbeatable to other predecessors 10/10 recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neil, we're glad you like our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
My first foray into wireless earbuds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound and nice cancelling works well. Connecting them is not perfect everytime is why I gave 4 stars. While mildly annoying not a deal breaker for me I world still recommend. Wish the PS5 would support them. I feel the battery life is also decent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joejohn81, Thank you for your honest review! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Love these . Loyal xm series customer for years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very amazing sound, very immersive with low bass, the highs are crisp, and the mids do not disappoint. I had the xm4s for years and multiple pairs. I originally thought they couldn’t upgrade much sound wise but man, I was wrong
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BraydenP!
Thank you for sharing your thoughts! It is fantastic to know you’re enjoying the sound quality of the WF-1000XM5.
These earbuds feature advanced noise cancellation, clear and detailed audio and a lightweight, comfortable design for long listening sessions.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Great Sounding Earbuds and keep all noise out!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these Earbuds that sound GREAT and Cancel out all noise. These are a comfortable fit with ease. Charging is easy and last a very long time for listening. I would recommend these to everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marlene, fabulous! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing sound quality, exceptional noise canceling feature, long-lasting battery life, and very comfortable fit design of these headphones. Thank you so much for the love and for recommending our WF-1000XM5! - Romeo
- Pros mentioned:Comfort
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great to wear for a little bit but wouldn't really prefer working out just get the xm5 instead even if you don't like the bulkiness trust me i had my fair share with these earbuds dropping
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Bao2Devious!
We’re glad you’re enjoying the WF-1000XM5 for shorter sessions, but we appreciate the honest tip about fit during workouts. For anyone looking to stay active, we recommend trying out the different-sized Noise Isolation Earbud Tips included in the box to ensure a secure, "drop-free" seal!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Fit
Longest battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and returned several brands, either poor sound or poor fit or poor battery life. The Sony are hands without a doubt the best. As odd as they look, they fit snug with comfort and don't fall out, but I can get almost eight hours while connected to my Samsung TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JerryH,
Thank you for choosing Sony!
It's wonderful to hear how much you enjoy your WF-1000XM5 headphones! We are delighted that they provide exceptional comfort and security, even with their distinctive design. Achieving nearly eight hours of listening time while connected to your TV is impressive, and we're pleased to know they offer you such a remarkable experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great headphones, dont work out with them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off, the sound is great and the noise cancellation is pretty good. The foam tip earbuds are very comfortable and seal pretty well. Battery life is top notch. Ive tried the “AI” features and gone through the accompanying app for them. Don’t really care for the voice assistant that comes with them. It tries to listen to every word ans interrupts the music every few seconds when turned on. I definitely wouldn’t recommend these forntge gym especially if you’re planning on breaking a sweat. They fall out or the sweat messes with the seal on the earbuds. When it senses that the seal in your ears is broken then it pauses. They are not water resistant by any means. Every time i break a sweat with them on they start to glitch and perform random actions. They’re grwat for just listening to music but dont use them if youre very active or have the “smart” functions turned on. Probably wouldn’t buy these again if I had to.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Nimomelancon,
Thank you for your thorough review of the WF-1000XM5 headphones. We genuinely appreciate your positive comments regarding sound quality, noise cancellation, comfort, and battery life. However, we are sorry to hear about the difficulties you encountered with the voice assistant and the performance during your workouts.
We understand that unintentional activation of the voice assistant can be quite disruptive. To minimize these interruptions, we recommend adjusting the settings within the Sony | Sound Connect (formerly Sony | Headphones Connect) app. For detailed guidance, please refer to the following articles:
https://www.sony.com/electronics/support/articles/00229328
https://www.sony.com/electronics/support/articles/00232102
The WF-1000XM5 headphones come with an IPX4 water-resistance rating, making them suitable for splashes and sweat. To ensure the best fit and comfort, and to prevent the headphones from falling out, we encourage you to follow the steps outlined in this article:
https://www.sony.com/electronics/support/articles/00262839
We value your feedback and will consider it for future improvements. If you have any further concerns or need assistance, please do not hesitate to email us at socialsupport@am.sony.com. Kindly include the following details so we can assist you more effectively:
- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
In addition, we are excited to introduce our new initiative called Product Enthusiasts. These dedicated Sony fans are available to assist you with troubleshooting and setting up your headphones. You can connect with them through the link provided above by selecting the option to "Chat with an Enthusiast."
I hope this information is helpful, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Fit, Sound quality
Sony earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 stars for these ear buds. The sound quality is amazing and they stay in place when working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elizabeth,
We are very glad to hear that your new WF1000XM5 are delivering amazing sound quality while providing a secure fit during your workouts! It is wonderful to know they are staying perfectly in place while you move. This model is designed to impress with our Integrated Processor V2, which unlocks the full potential of our HD Noise Canceling Processor QN2e for unprecedented noise cancellation, and the Dynamic Driver X specially designed for wide frequency reproduction and clear vocals.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Like these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good noise cancelling. I bought the ones that dont go in your ear but i need noise canceling so i got these too. I switch back and forth between them. These are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jens,
Thank you for sharing your experience with the WF-1000XM5 noise-canceling earbuds! We appreciate your feedback and are pleased to hear that you find them comfortable. It's great to know that you’re enjoying the flexibility of switching between different styles.
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Battery life, Sound quality
Sony earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony earbuds are the best I've had thus far. Battery life and sound is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Derrick,
Thank you for choosing Sony!
We’re excited to hear that the WF1000XM5 earbuds are standing out as the best you’ve experienced so far. Your recognition of the battery life and sound quality is truly appreciated and motivates us to continue delivering products that enrich your listening experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Fit
Qaulity ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy these sony earbuds. The foam ear piece tips are a little dense to help with noise reducion. However, I wish they were a tad softer, and easier to clean. They fit my ears well and dont seem to cause discomfort however I have not had them in for any extended period over an hour. I love the sony app that is used to opperate the EQ and other features. Battery life seems great, I have only had to charge once so far however I still havent had a large extended use them to determine overall battery life.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zaddy, we're glad you are enjoying our product. We appreciate your feedback regarding the earbud tips of your Sony unit. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Fit, Sound quality
Excellent Sound & Fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WF-1000XM5 earbuds by Sony are fantastic. The sound quality is superb, and the noise cancellation is impressive. They fit comfortably and stay secure in my ears. The battery life is great, lasting me throughout the day. Overall, a solid choice for anyone seeking high-quality wireless earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samcraft,
Amazing! We're glad that you like the sound quality, noise canceling function, fit, comfort, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Big bang for the buck!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and very easy to use. Bass was much better than expected, but the clarity of sound is impressive for the money. I was able to hear notes and instruments that got lost on my old headphones. Occaisionally the bluetooth will freeze or show a little lag, but not too bad. Would buy these again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkS!
Thank you for your great feedback on the Sony WF-1000XM5 earbuds. We are really happy to hear that you appreciate the impressive sound clarity and bass performance!
To help improve Bluetooth connectivity and reduce occasional lag, we recommend keeping your device’s software and the earbuds’ firmware up to date. Also, try to minimize interference by keeping a clear line of sight between the earbuds and your device and avoid crowded wireless environments when possible. Using the Sony | Sound Connect app can also help optimize settings for a smoother experience.
Thanks for selecting Sony earbuds and sharing your feedback!
Best regards,
Estefany
- Pros mentioned:Bass, Fit, Sound quality
Love them!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, excellent app and good fit so far. The sound quality and bass are perfect for me, definitely feels like a high quality set of earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unleashed, Great! We're happy to hear that you like the sound, fit, app, and overall quality. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great purchase, I recommend them.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are practical, comfortable, and have excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AngelicaF,
Thank you for choosing Sony!
We couldn't be happier to hear that the WF-1000XM5 earbuds are practical, comfortable, and deliver excellent sound. Your appreciation inspires us to continue creating products that enhance your everyday audio experience with convenience and outstanding quality.
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Great sound but ergonomically challenging
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Sound reproduction is very good and I found a good fit with the cushions that were already on the buds when opening the charging holder, although this took a little effort to get a snug enough fit each time I tried using these earbuds. I tried using the other sized cushions, 3 different sizes, and none of them fit better. The Sony app was already installed on my phone as I already own the XM4 over-the-ear headphones, so it was no effort to add this device and choose settings. Cons: After wearing these for awhile, even with very comfortable cushions on the earbud tips, they began to hurt my ear canals. Same thing with wearing them to bed and trying to sleep on my side with them in which was mainly what I wanted to find out: Since I am a side sleeper, would these be comfortable enough to wear with my head turned either to the right or left on the pillow? They aren't. I could not find a comfortable position as, protruding out the ear, these are too bulky. (The Apple Air Pods 2 look like they might be better suited for this purpose and they'll be what I might try next.) Also, with these earbuds, the controls set up in both buds are difficult to master. I found myself having difficulty finding the exact right spot to tap and, of course, as one is adjusting them to fit better, you may be activating some of those controls inadvertently which I was doing often. The over-the-ear headphones are much more user-friendly as far as controls such as advancing to the next song or raising the volume. With these earbuds, however, it is much more of a challenge with their telling you to tap 1, 2, or 3 times. Of course, they allow you to custom control which earbud has which functions for people who are more right or left hand dominant but that mattered little to me when weighed against everything else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chiaroscuro37,
Thank you for sharing your experience with your WF-1000XM5. We are glad to know about your satisfaction with the amazing sound quality of these headphones. We apologize if you have experienced discomfort and if the touch control function didn't live up to your expectations. We truly appreciate your great feedback with your WH-1000XM4. For optimum fit, comfort and to keep the WF-1000XM5 from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
And for reasons why your ears may hurt when putting on and wearing headphones, please refer to this article:
https://www.sony.com/electronics/support/articles/00015243
As for the touch control, you may find the link below helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779848.html?search=touch%20control
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Comfort, Sound quality
Sony wf1000xm5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've baught many other ear buds over the years but i keep comong back to the sony's. There just the best in quality, in noise cancelation and in portability. Not to mention comfort. Id highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your wonderful feedback on the WF-1000XM5, Jandohittin! We couldn't be happier to hear that you keep coming back to Sony and that you consider them the best in quality, noise cancellation, portability, and comfort.
Your loyalty and high recommendation mean a lot to us. We designed these earbuds to deliver a premium, all-around listening experience, and it's fantastic to know that they've met your high standards.
Thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Good earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and they last a good amount of time without being charged. I use them everyday and may charge my case weekly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ClintonG,
Thank you for choosing Sony!
We couldn't be happier to hear that the WF1000XM5 earbuds provide you with excellent sound quality and long-lasting battery life. It's wonderful to know they support your daily routine so well. Thank you for sharing your experience and for making them a part of your everyday life!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Sony usually wins in this department
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had previously owned the Link buds S those were great, noise cancellation was perfect, they were comfortable but they grew legs ditching me high & dry. So i got myself some of these and im happy. They are clear with balanced sound and bass. Noise cancellation is great. The earbuds tips are a type of foam so they seal the sound out. Battery life is great. Sony has always been superior in the audio department.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi musicFan, great! We're glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl
- Pros mentioned:Fit, Sound qualityCons mentioned:Price
Wouldnt personnally reccommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the bests fit pro and I tried these and the price tag didnt justify what you are getting and I run just one ear bud alot (left) and with these you have to have both in to control them. Sound quality is good but for the money I feel as a whole they should be better but they are more compact than there predacesors and I dodnt have an issue getting them out of the case but they just werent for me personnaly but they arent a bad set of ear buds either.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris423,
We apologize if our WF-1000XM5 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. Depending on the headset unit you are wearing, some functions may not be available in the factory settings. In this case, you can change the function assignments to the touch sensors using the “Sony | Headphones Connect” app.
Note:
In the factory settings, the music playback function is assigned to the right headset unit. When listening to music with one ear, if only the right headset unit is worn in your ear, use the touch sensor on the right headset unit to play music. If only the left headset unit is worn in your ear, operate the connected device to play music.
For more details, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781982.html?search=use%20only%20one%20headphone
We'd love to know more about the experience you had with these headphones and help you find an alternative that might better suit your needs or preferences. Please email us at socialsupport@am.sony.com with the following so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We are looking forward to your message, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support