Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11911191
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Fit, Sound quality
Best noise cancelling!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say Sony is the best when it comes to noise cancelling and sound. Very light weight and comes with different ear tips so you can find the right fit
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, William! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing sound quality and superb features of your WF1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Amazing sound, comfort, and noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these earbuds for my wife as I knew they would be good since I had the older generation of these myself. Sony definitely didnt dissappoint with this latest model. My wife loved the amazing sound quality when listening to music. She recently went on a trip overseas and used these on the plane and she was completely confortable wearing these for most of the 10 hour flight, and the noise cancelling was awesome for her, and she is particularly sensitive to airplane noise. She was able to actually get some sleep on plane. She isnt the most tech proficient but she had no problem understanding how to use these buds and use the associated app. Would highly recommend to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechyNerdHusban, we're glad you and your wife like our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Better than i products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sound and work better than smearPods pro. Sounds better and battery life if better.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, ChrisB!
We love hearing that the WF-1000XM5 is hitting all the right notes for you! We put a lot of work into our Integrated Processor V2 and the Dynamic Driver X to ensure the sound quality and battery efficiency are at the top of their class. It’s great to know they are outperforming your expectations!
Welcome to the Sony family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great product, needs some cleaning upkeep.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds for travel and everyday use! The earbud tips are extremely comfortable, though they are a little bit of a pain to keep clean. As long as you're conscious of cleaning the tips when you remove them, there should be no issues. Sound is great and very customizable based on how you like to listen. Even with a single side in when sitting at work, I still feel like I get sufficient sound to be able to lose myself in music or anything I need to listen to and don't feel like I'm missing out. The microphone quality is great, and the only real reason I looked to move past my corded Bose noise cancelling buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NaHumma, awesome! We're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Fit, Sound quality
Definitely worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds cancelling is good, sound app has good options, nice sound quality all round and ear pieces are more of a foam so the fit closer to eat plugs than most ear bubs. Wish the battery and range were abit better but never too far from my phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CollinJ,
Thank you for choosing Sony!
It’s rewarding to hear that you're enjoying the sound quality and noise canceling of your WF-1000XM5 earbuds, as well as the useful options in the Sony Sound Connect App. It's also good to know that the foam earpieces are providing you with a comfortable and secure fit.
We appreciate your feedback regarding the battery and range. We're always looking for ways to improve our products, and your insights are valuable to us.
Best regards,
-Fred
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these earbuds for about a month and a half now, and they are some of the best sounding true wireless earbuds I've heard yet! Even comparing them to some of my wired IEMs, these have great bass response and crystal clear highs, I don't find myself looking for more of either with these. Definitely worth the money if you listen to HiFi music but don't want a wired connection!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, NathanG!
We are so happy to hear that your WF-1000XM5 earbuds are holding their own against your wired IEMs! It’s wonderful to know that the bass response and clarity are hitting the mark for your HiFi tracks. We designed these with our new Dynamic Driver X to deliver that level of detail, so we're glad it’s making a difference in your listening experience.
Thank you for choosing Sony and for the high recommendation!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
The Sound of Freedom: A Wireless Symphony of Joy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless headphones are a musical marvel! From the moment you put them on, you're transported into a world of crisp highs, deep bass, and everything in between. The freedom of movement without tangled wires is a game-changer, allowing you to dance, work, or relax without any restrictions. The battery life is impressive, lasting through long listening sessions without missing a beat. Whether you're a music enthusiast, a podcast lover, or a gamer, these headphones deliver an immersive experience that will leave you smiling ear to ear. Say goodbye to cords and hello to pure audio bliss!"
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelV, Thanks for sharing your awesome experience with your Sony wireless noise canceling in-ear headphones. We are glad that you like their sound quality and battery life. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Comfort, Sound quality
Sony earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great blockout noise. Comfortable on the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Ariana!
We are so happy to hear that your WF-1000XM5 earbuds are hitting the mark. It is great to know that the noise canceling is working well for you and that you find them comfortable for long listening sessions. We designed them to pack a lot of power into a small, comfy fit!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Hands down the best and cutest product by Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always been a big fan of Sony but these earbuds just made me even more! The most comfortable set of earbuds which makes you forget that you are even wearing them. Very premium audio with a lovely music playback and ANC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chinmay, we're glad you like our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Battery life, Sound quality
Nice Upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the XM5's after my XM4's stopped working properly. I feel that the XM5's are a strong upgrade over the previous version. The only thing i am not a fan of are the ear tips. I went ahead and purchased a pair of silicone tips as they provide better bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fred,
Thanks for sharing your review and experience with the WF1000XM5. We appreciate your feedback about the supplied ear tips. We're glad that you were able to set it up to your standards.
It's also unfortunate that your XM4 is not working. We would like to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
- Pros mentioned:Battery life, Sound quality
I think this is my second pair! (Not a bad review)
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this ones after I gave the XM4 to my brother and they still work! I've never complaint about Sony product, great sound, battery life and connectivity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarP,
We're so glad to hear that. Thank you for your fantastic 5-star rating and for sharing your experience upgrading to your Sony WF1000XM5 earbuds. It's wonderful to know that your previous XM4s are still going strong with your brother, and that you've never had a complaint about Sony products. The sound quality, battery life, and seamless connectivity of your new Sony earbuds are truly designed for lasting enjoyment and effortless listening.
Thank you for choosing Sony. We hope your day is as reliable and vibrant as your music experience!
DiegoV.
- Pros mentioned:Battery life, Sound quality
Decent buds but know the shortfalls.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am coming from the previous XM4 earbuds and I have to say that I miss those more than ever. The redesign for XM5 has made the earbuds much more rounded and slightly smaller which means they are harder to get out of the case and get them in your ears. Battery life seems similar to the previous generation but I would recommend getting a protection plan in case Sony bricks this generation with another battery roasting software update. The case is smaller as well but doesn't feel like its lost much if any charge capacity. That said I would love to see Sony and other bud makers come out with a more rugged case as standard or offer their own reinforced outer case for sale right beside the buds. The Sony software is "Ok" plenty of settings to adjust EQ modes, controls, etc... however some bugs like the Speak-to-chat function unpausing music that you stopped yourself or just outright turning off by itself are still very much around. The controls are the same from the previous generation, it would seem that with the redesign the size of the touch zone has shrunk so you can expect to fight for a while to learn where EXACTLY you need to tap to get functions to work correctly. Calls are clear and no one has complained about my voice quality. Overall I am left wishing for the previous generation size and shape for ease of use but otherwise these sound great and have some of the best battery life I have seen in the segment. The software needs refinement and the user will need to practice to get accurate with the controls. Beyond that they are good buds in a market segment flooded with plenty of very bad low quality products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheBlackSkull,
Thanks for commenting. We are thrilled to know about your satisfaction with the exceptional call quality, long-lasting battery life, and amazing sound of your WF-1000XM5. We truly appreciate your input with the design, touch control, and functions through the Sony Headphones Connect app. As for the Speak-to-Chat function, The Speak-to-Chat mode activates when the headset detects the speech of the person wearing the headset, but in rare cases it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”.
ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783877.html
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase, and for choosing Sony.
Best regards,
Romeo
- Pros mentioned:Fit, Sound quality
Awesome sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit snugwith great noise cancelling. Very comfortable and incredible sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, fabulous! We're thrilled to hear that you're enjoying the outstanding noise canceling feature, comfortable design, and incredible sound quality of your WF-1000XM5. Thank you for your perfect five-star review and for choosing Sony! - Romeo
- Pros mentioned:Fit, Sound quality
Very good pair of buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good! Anc is also really good, i like the fit, Size, and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi shl0791,
Great! We're thrilled that you like the fit, size, sound quality, and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound in these. they have a very long 8+ hours between the case and buds of play time. The noise cancelling is good with the bypass setting allowing room noise in easily
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dwayne,
Thanks for your fantastic review! We're truly heartened to hear you love the sound of the WF-1000XM5 earbuds.
It's great to know that you're enjoying the excellent battery life and that our industry-leading noise canceling and Ambient Sound Mode are enhancing your experience!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality
Great Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work great, some of the best noise cancelling I've ever used. They're super comfortable too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoeB,
Thank you for choosing Sony!
We're elated to hear that you’re enjoying the exceptional noise cancelling and comfort of the WF1000XM5 earbuds. Your recognition of their quality means a lot to us, and it inspires us to continue delivering products that enhance your listening experience with both performance and ease. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Big things comes in small packages
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear crisp vocals, nice low and high bass notes and the sound cancellation is so good it makes you feel like your in a movie scene where all the sound is muted and you can only hear the music no other sounds, you can hear yourself breathing. The ambient mode allows you to still hear the music and be aware of your surroundings. Awesome set of earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing such an incredible review, CzyzwahzB!
We are absolutely thrilled to hear that the WF-1000XM5 earbuds are delivering that movie scene silence for you! It is wonderful to know that the noise cancellation is performing so well that you can truly lose yourself in the music, while still having the flexibility of Ambient Mode when you need to stay aware of your surroundings.
Thank you for being part of the Sony family!
Best regards,
Gus, Sony North America Customer Support
- Pros mentioned:Sound quality
Good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. ANC isn't the best. They're bulkier than the Linkbuds and bluetooth is more of a process.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user509763,
We are sorry to hear that the fit and ANC haven't met your expectations. To improve the noise cancelling, we recommend using the Sony | Headphones Connect app to ensure you have the optimal earbud tip seal. If you find these too bulky, our LinkBuds S offer a much more compact and lightweight design while still providing great sound.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Great ear phones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life. Highly recommend. Replaced my heavy apple headphones for the sony earbuds. Much more confortable and sounds better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, we're glad you like the sound quality, battery and comfort of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Worth it if you can afford it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancellation are great. Much nicer, lighter, and more comfortable than the third generation ones I had previously though I loved those too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gama,
It's fantastic to hear you're enjoying the WF-1000XM5 earbuds! We're glad they're a great upgrade from your previous pair and that you appreciate the improved comfort and lighter design, along with the excellent sound quality and noise cancellation. We truly appreciate your loyalty and feedback.
Thanks for choosing Sony.
Best regards,
Eliab