Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11911191
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Cons mentioned:Touch controls
Solid
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones, only annoyances are that 1) the foam tips fall apart within a few months, 2) the touch controls go nuts when it rains a little, and 3) sometimes when cars pass by the bluetooth connection glitches for a few moments. The eartips is an easy fix (with more money of course) but the sensitivity in rain is so annoying when it happens and there isn't a way to turn it down or something. Oh well, maybe in 5 years when I get the WF1000XM7 it'll be fixed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ishmam,
Thank you for the review. We're glad to hear that you like the headphones. We're sorry to hear that. Update the software of your headphones using Sony Headphones Connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
We will surely take note of this feedback and thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Best purchase I made in recent time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.happy that I made decision to buy the product . I was in Best Buy Folsom store and Consultant in the store recommended this product . High Quality in sound , Better noise cancellation and long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RameshPerumalraja, Congratulations on getting your new earbud headphones. We are so happy to learn you love the excellent noise cancellation and exceptional sound quality these headphones deliver. Glad to know you appreciate the amazing battery life of the WF-1000XM5 that is also noteworthy. Thank you for sharing such a wonderful shopping experience. Enjoy! -Jess
- Pros mentioned:Battery life, Sound quality
Awesome
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are awesome the noice cancelation is amazing the battery life is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelO, we're glad you like the noise canceling feature and battery life of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Very happy...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the past 6 months i have tried probably 2 dozen pairs of buds. these have great sound and comfort. very happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronS,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
Great Wireless Earbuds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased the Sony WF-1000XM5 to replace my WF-1000XM4 because they just couldn't hold a charge and one of the earbuds would drop connection at random. Overall, I really like the XM5 earbuds but my biggest gripe is that they're glossy so sometimes they fall out of my hands when handling them. These earbuds are really good and I recommend it!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, ForeverMeek2012!
We are so glad to hear that you’re enjoying your upgrade to the WF-1000XM5 and that they are delivering the premium experience you expect. We appreciate your honest feedback regarding the glossy finish; we aimed for a sleek, compact design, but we understand it can be a bit adjustment when handling them. Your recommendation means a lot to us, and we’re happy to have you staying with the Sony earbud family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Pricey - but very probably worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I have ever used in terms of sound quality and noise cancellation. Whether I listening to music or watching a movie the sound is excellent. Using them on an airplane, the noise cancellation was excellent it reduces the sound of the aircraft to a nearly inaudible buzz. My one and only complaint is the fit of these earbuds. I think the most comfortable earbuds I've ever bought were jaybird, but their most recent entry into earbuds had some inexcusable issues. If Sony would improve the comfort and fit of their earbuds this would be the best earbud on the planet. I'm still giving these earbuds five stars because after a month of using these earbuds I've gotten used to the way they fit. I still think the fit could be better, but these fit passably well.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Price
Sony earbuds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is the best I’ve ever experienced for earbuds. I had to purchase after market foam tips to get the right fit. The cost is very high
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChanceT,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about its fit is greatly appreciated. It's good to know that you were able to get the right fit for the headphones. To achieve the best fit and comfort, it is recommended to wear the headphones properly. You may refer to this link for more information:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Talk while listening
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones they're the best headphones I've ever owned and they have the noise cancelling feature where I can still speak with people around me Incase I need to while already listening to music or talking to someone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MargoG,
We're absolutely thrilled to hear that your WF-1000XM5 Earbuds are the best you've ever owned! It's fantastic to know that you're enjoying the perfect balance of our industry-leading noise canceling with the convenience of being able to stay aware and speak with people around you. That's precisely what our innovative features like Ambient Sound Mode are designed for!
Thank you very much for choosing Sony, have an awesome day!
DiegoV
- Pros mentioned:Sound quality
Good not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great. They lack a few features that others have like the Sennheiser ones. Such as wind noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LiquidSnake,
Thanks for your review! We're happy to hear you're enjoying your new WF-1000XM5 earbuds. We understand that certain features, like a dedicated wind noise cancellation setting, are important to users, and we will definitely take your feedback into consideration for future product development.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
good quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent clear sound with good bass. great for the gym with the ANC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkN,
It is truly wonderful to know that the WF-1000XM5 is helping you power through your workouts! We are thrilled that you are enjoying the balance of crystal-clear audio and deep, resonant bass, as we engineered these earbuds to provide a truly immersive soundstage. It is especially great to hear that our best-in-class Active Noise Cancellation is providing the focus you need in a busy gym environment, allowing you to stay in the zone without any outside distractions.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
No more bose.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. I switched from bose qcii earbuds to these. Too good of sound quality. The battery life goes on and on. Sony stole me from bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ODIN1123, great! We're glad you are enjoying your new earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Too bad about Spatial Audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable. Returned them because I have an iPhone and did not understand at the time that Apple Spatial Audio does not work with non-Apple devices. Duh.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sirwill, we're glad you like the sound quality and comfort of our product. We're sorry to hear that you had returned your Sony unit.
We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
worth the purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds out perform the Beats Pro fit but slowly slide out of my ears, adaptive ANC is awesome to change passthrough of ambient sounds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinS,
Thanks for commenting! We are thrilled to hear about your satisfaction with the amazing performance of your WF-1000XM5 compared to other headphones' brand. Also, we are glad that you're enjoying the auto adjustment of the noise canceling function by behavior recognition (Adaptive Sound Control Feature) of the headphones. We greatly appreciate your input about the fit. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best Noise Canceling technology
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing EQ settings. The best noise cancelling and sound in the market. Don't sleep on Sony headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DylanH,
We are very glad to hear that you are finding the noise canceling and sound quality to be the best on the market! It is fantastic to know that the EQ settings are helping you get the most out of your audio. We truly appreciate the high recommendation and your enthusiasm for our headphone lineup.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Fit, Sound quality
Great upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent upgrade from the prior model. Better noise cancelling, smaller and more fitted to the ear, and the same amazing sound you would expect from a pair of Sony ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Android4Life, we're glad you like the sound quality and fit of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Would buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation I use them while mowing my yard and working with power tools saws, grinders sanders etc. Sound quality is amazing and battery life is fantastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Averageordinaryguy, fantastic! We're truly delighted to learn about your satisfaction with the amazing sound quality, excellent noise cancelling feature, and long-lasting battery life of your WF1000XM5. We're looking forward to your future purchase and thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Sony made the best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best earbuds that I have owned. Very impressed with noise canceling and clarity. I was at the gym and they were pumping music. I got a call and I answered the phone. The earbuds quickly switched to the call and had a quick conversation and then hung up. Noise canceling worked so good the caller never heard the music playing in the gym. Walking on a windy day down a sidewalk and had a conversation on the phone without any trouble. Different style music play well anywhere. Music automatically stops when responding to someone in a conversation is amazing. If you're listening to music the music stops and you can begin to have a conversation. Once the earbuds know you have stopped talking then the music will begin to play. I really like this feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamW, we're glad you are enjoying our industry-leading noise canceling headphones! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
M4 to M5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds performed perfectly. I was able to add them to my phone, tablet, and computer seamlessly. The earbuds had even better noise canceling then the prior ones. The weight and size was a plus as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Fit, Sound quality
Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. I had other ones that always started to fall out of my ears all the time and these ones I have never had that problem and the sound quality is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lightning, We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Fantastic ear buds.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are genuinely comfortable and sound fantastic. I know several people that actively use these all day and nobody has had anything negative to say about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Halbot9001, Thank you for the great review! Good to know you like the comfortable fit and fantastic sound of your Sony WF1000XM5. Thanks for choosing Sony! -Sam