Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11911191
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Good, but not great - suggest trying before buying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would encourage to try them in-store first... The sound quality is good in a controlled environment, but for activities and plane travel not so good in my opinion. I bought these after using the Sony WH-1000XM5 over-ear headphones. I wanted a more portable option. Unfortunately these will not fit my ears well. At home I tried all ear cup options that came with it, and also bought an after market version. After finding the best fit and wearing them at home (still concerned with them falling out), I traveled with them. On the plane they kept falling out after 15-20 minutes. Then touching them causes the controls to kick-in. I finally disabled the touch controls, and had to keep pushing them in. Even with tight fit after pushing in, the noise canceling is not near the quality of the Sony WH-1000XM5. I know it won't match an over-the ear style, but was quite disappointed overall. For plane travel now I will only use the Sony WH-1000XM5.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi gonzmustang, Thank you for sharing your feedback on the Sony WF1000XM5.We understand your concerns regarding the fit and performance of the WF-1000XM5 earbuds, especially in comparison to the WH-1000XM5 over-ear headphones. For further assistance regarding the fit of the earbud tips, we suggest contacting contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
- Pros mentioned:Battery life, Sound quality
An improvement over the prior version
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound profile, improved from the WF1000XM4. Also, smaller size makes them less mobile when running. Noise cancelling is really solid, battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nope, That's very generous of you! We're truly pleased to hear you love your new Sony WFW-1000XM5 and you like that the earbuds are much smaller and lighter than the WF-1000XM4s. It's good to know you've seen the overall improvements of this earbuds over the previous model and these deliver exceptional sound quality, great battery life and, excellent noise cancellation. Thanks for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound quality
solid earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product.. great for music.. the noise cancelling is not the same as over ear head phones.. but I can't practice golf with head phones...
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ErikWest,
Thank you for your insightful review of the WF-1000XM5 earbuds!
We're thrilled to hear that you find them to be a great product to enjoy your music. That's exactly what we aim for with our premium audio devices.
You've hit on a really important point regarding noise canceling: you're absolutely right that the noise canceling capabilities of compact in-ear headphones, while exceptional for their size, won't quite match the performance of our larger, over-ear WH-1000XM series headphones. The larger physical seal and different driver technology in over-ear models allow for a broader and often deeper reduction of ambient noise.
And we completely understand the challenge of practicing golf with over-ear headphones—that's a perfect scenario where the WF-1000XM5s truly shine, offering high-quality sound and effective noise reduction in a much more compact, activity-friendly form factor.
Thanks again for your great feedback and for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Sound quality
Great for calls; not great for ANC and exercise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great color; nice variety of ear tip sizes (I have small ears!). Call quality is excellent. I was looking to replace an old Jabra Active pair that I loved and alas, these aren’t as good— ANC isn’t as good; didn’t fit my ears as well as Jabra; case battery only really good for 1-2 full charges (I had to charge the case every other day, whereas the Jabra cases need recharging 1-2x/ week). I’m keeping these as my extra pair and ordered a pair of Jabras through a reseller
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, ShelleyG!
We're happy to hear you find the WF-1000XM5 earbuds have great color, a nice variety of ear tip sizes, and excellent call quality.
We're sorry to hear they didn't meet all of your needs, especially regarding the ANC, fit, and case battery life. We understand how important these features are, especially when upgrading from a pair you loved. We genuinely appreciate you sharing this valuable feedback with us, and we will certainly pass your comments on to our development team for future product improvements.
Thank you for choosing Sony.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best earbuds ever!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound, noice canceling, great earbuds! I have several different earbuds, and these are the best! Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Angus!
We are absolutely thrilled to hear that you consider the WF-1000XM5 to be the best earbuds you own! It's incredibly rewarding to know that the clear sound and top-tier noise canceling are making such a positive impression.
We appreciate your strong recommendation and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use; has an app to adjust setting; fits perfectly into my ear and doesn’t fall off easily; sound is amazing; noise cancelling is magnificent; great to use in any activities; lots of cool features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vasg,
Fabulous! We are thrilled to know that you're well-pleased with the ease of use, customizable settings through the Sony Headphones Connect app, exceptional fit, industry-leading noise canceling function, amazing sound, and great features of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Serious Noise cutting Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hello is anybody in here? Noise-canceling supreme. These are a premium product for cutting noise. I am a bit disappointed with the sound quality. Even with the settings in the Sony software, they could have better spatial sounding. Don't get me wrong they hit hard but I expect better from Sony Sound. It is there in the LinkBuds S so what happened here? Also, I feel the LinkBuds S are better fitting. You have to play with the ear tips to get a good comfortable fit. Sometimes I feel like they will fall out but that has not happened. No ear fatigue either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mspidey82,
Thank you for the review and we're glad to hear that you like the industry leading noise canceling of the headphones. Your feedback is greatly appreciated. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Sound quality
Best sounding ANC earbuds for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd set of W series (owned 3rd gen). They have amazing full clear sound. Every range of sound is in crystal clear presentation while the bass coddles that range like a warm blanket on a cold morning.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Pets!
We are truly delighted to hear that you are well-pleased with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the 5-star review and for trusting Sony!
- Romeo
- Pros mentioned:Sound qualityCons mentioned:Price
Amazing Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound of the headphones, but for me they are not as comfortable as other wireless headphones I’ve owned. I also feel like they are priced a little high.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, PartyFun.
We are thrilled to know that you love the amazing sound quality of your WF-1000XM5. We greatly appreciate your feedback with the price and fit of these headphones. Our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Fit, Sound quality
Sony true wireless
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony earbuds are truly the best, the fit and comfort along with the noise canceling are great. I like how I can walk away more than 30ft from my phone and its still connected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LandonW, Great! We're thrilled to hear that you're enjoying the comfortable fit, top notch noise canceling, and stable Bluetooth connection of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, good pairing and features but may not fit all ears. Came from the AirPods Pro and those feel more comfortable but I feel that the Sonys deliver better sound and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TatianaR, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Fit, Sound quality
Yes, it got better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony keeps raising the bar on the WF series, the M5's offers improved sound quality, while maintaining great noise-cancelling, and all the handful features I already loved on the M4's—but now in smaller and lighter buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the amazing feedback, MiloB! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great Earbids
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very good earbuds. I have always had issues with earbuds falling out of my ears. These actually stay in my ears. The sound quality is really good and the ANC is much better than i expected for ear buds. The passive isolation is really good and the ANC is almost like wizardry.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frank,
You made the right choice! We're glad that you like the fit, sound quality, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony does it again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best wireless earbuds I’ve listened to. My jabra went out after 5 years. Saw these discontinued and thought I would try them. Sony is best.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, SteveW!
We are absolutely thrilled to hear that you consider the WF-1000XM5 the best wireless earbuds you’ve listened to! That is high praise, and it’s incredibly rewarding to know that they have delivered such a premium audio experience for you, especially coming from a long-time user of another brand.
We are proud you chose Sony for your next audio investment, and we appreciate you taking the time to share your positive experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Get you some
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute best head phones ever so light and love the foam ear tips they sound amazing awesome noise cancellation top tear headphones call quality everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LucasA, fantastic! We're extremely pleased to know that you love your WF1000XM5 and you're satisfied with its amazing features & performance. Thank you so much for your purchase and for choosing Sony! - Romeo
- Pros mentioned:Comfort, Fit
Best Earbuds EVER!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These actually stay in my ears the entire time without me having to constantly reseat them or them falling out, and they're comfortable. A bit pricey, but it has a ton of great features and they stay in place.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewT,
Fantastic! We are very happy to hear your satisfaction with the very comfortable fit design and amazing features of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Wf-1000XM5 by Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good but does not do a good job cancelling background noise. Conveint carry case and era bud selection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JLM523!
Thanks for sharing your feedback with us.
It is most rewarding to hear that you are liking the sound quality and the convenient case for your WF-1000XM5! We also appreciate you mentioning the variety of earbud tips provided in the box.
Regarding the noise cancellation, while the WF-1000XM5 offers active noise cancellation (ANC) that effectively reduces ambient sounds, it may not completely block out very loud, low frequency noises, such as those from construction sites, for example.
To improve your noise canceling experience, we recommend using the Sony | Sound Connect app to customize the ANC settings based on your environment.
Thanks for choosing Sony. We hope this helps!
Best regards,
Estefany
- Pros mentioned:Sound qualityCons mentioned:Price
Crisp Music
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earphones are top of the line and are easily one of my favorite i’ve ever used. The noise cancellation is pretty good and are customizable via app. They are on the pricer side but I stand by them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Angel!
We are extremely pleased to hear your satisfaction with the amazing features and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Great earbuds!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I've ever bought! The sound is amazing, and the battery lasts. I have tried Beats, Bose, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeanG,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received these for Christmas and I love them! They fit great and the sound quality is amazing. I am still getting used to working all the features but so far I really enjoy these earbuds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sjlambert01, magnificent! We're glad you love our industry-leading noise canceling earbuds! Thanks for choosing Sony! ~Earl