Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11911191
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Perfect!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds in the game rn! Noise cancelling and sound quality are amazing!
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Connectivity
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but very difficult to maneuver. Most of the time the app Sound Connect doesn’t link with the EarPods.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thanks for your review, GloriaL.
It's great to hear that the sound quality is appreciated! The WF-1000XM5 is known for its exceptional audio performance, which enhances the listening experience.
For the issues with connectivity and navigating the Sound Connect app. This situation can prevent them from easily switching to a paired device. In such cases, it is often recommended to adjust the Bluetooth settings on the device or manually switch connections through the device’s Bluetooth settings menu.
Additionally, ensuring that the Sound Connect app is updated to the latest version can help resolve functionality issues. It's advisable to check for updates and, if required, initialize the headphones after the update.
If persistent issues occur, switching the connection from LE Audio to Classic Audio mode in the Sound Connect app may resolve some of the problems experienced with call connectivity or app linking.
If these steps do not improve the situation, further troubleshooting or contacting customer support may be necessary.
https://us.esupport.sony.com/support/s/support-contact?category=headphones
We sincerely apologize for the inconvenience you've experienced. We hope our support team can resolve the issue with your headphones promptly!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
10/10 sound quality and noise cancelling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 sound quality. Did not fit well in my ear though so I had to sell.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maximus,
Thank you for sharing your experience! We're thrilled you enjoyed the perfect sound quality and noise canceling features of the WF1000XM5 earbuds. We're sorry to hear the fit wasn't ideal for you. Your feedback helps us improve and develop products that cater to everyone’s needs.
If you decide to explore other Sony audio options, feel free to reach out for recommendations!
Thank you for choosing Sony! We hope you find the perfect fit next time! -Maria
- Pros mentioned:Sound quality
Okay. Not good for loud surroundings for calls.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great for music but the call quality is not so good for loud environments.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TanyaC,
Thanks for being so honest about your experience with the WF-1000XM5 earbuds.
It's fantastic to hear you're loving the sound quality for music. But we totally get how frustrating it is when the call quality doesn't keep up in those noisy spots.
Here are a few tips and settings you can check that might improve your call quality in those loud environments:
1) Try to make sure the earbuds have a snug fit using the right-sized eartips.
You can check this by opening the Sony | Sound Connect App, going to the System tab, and running the "Optimal Earbud Tips" test. Make sure the app confirms a good air-tight seal in both ears, and if it doesn't, you should try a different size foam tip from the package.
If you'd like a little more detail; with some videos to walk you through it, just click the link here:
https://www.sony.com/electronics/support/articles/00262839
2) Turning off the "Capture Voice During a Phone Call" setting in the Sound Connect App (found under the System tab) can help improve call clarity in loud environments.
3) Make sure your earbuds and the Sound Connect App are running the latest firmware versions.
Give those a shot!
We appreciate your review of our Sony product and apologize for your experience.
Sincerely,
Estefany
- Pros mentioned:Fit, Sound quality
Good choice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best one at the market now, ANC good, smaller and lighter than the previous WF-1000XM4!
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Nn1989! We are happy to hear that you are impressed with the noise cancelling feature and design of the new WFXM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Mic quality on calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these earbuds primarily for their touted AI-driven noise cancellation during phone calls. While the performance is satisfactory, it falls short of being the best, exhibiting an unusual crackling, slight voice muffling, and an unnatural sound quality. They work fine for music, but for daily, extended phone calls, they don't quite measure up. Consequently, I opted to return them and instead invested in the Nothing Ear 2. The latter excels in both sound quality and microphone performance, making it a more favorable choice for my needs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jumanji, we're sorry to hear that you have an issue with your Sony unit. We would like to turn your opinion around regarding our WF1000XM5. Please follow this link to isolate the issue:
https://www.sony.com/electronics/support/articles/00235161?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Great for listening to music or on a phone call
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these primarily at work instead of a traditional over the ear headset. They sound great on my end and I'm told they sound great to the other party. It takes a moment longer to put them in my ear when I'm receiving a phone call but they have a solid feel and are easy to insert.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, SeanW!
We are extremely pleased to hear your satisfaction with the amazing sound quality and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best sounding earbud, charging case issues
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the xm4 and was looking forward to upgrading to the xm5's. Unfortunately, I am on my third pair of earbuds due to the charging case malfunctioning and stops charging. It's been covered under the one-year warranty, but I was hoping it would have been fixed by the second pair. Overall, I love the earbuds. I think the Sony sound quality is unmatched. That's why I'm still here dealing with this on the third pair. It's annoying but not enough for me to want to switch to a lower quality sound system and sound experience. Also hoping third time is the charm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradyL, Thank you for sharing your experience with us. While we're glad that you love the sound quality, we're sad to hear that you are having issues with the casing. This is definitely not what we wanted you to experience. We take this as feedback as it can help us improve in the future. We hope that there won't be anymore issues with your third replacement.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
- Pros mentioned:Sound quality
Sounds clear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work really well. Sounds good and clear. Love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your wonderful review, RoyW! We're thrilled to hear that you're enjoying your WF-1000XM5 earbuds and that they're working well for you. We're glad you love the sound quality and clarity—they're designed with cutting-edge noise cancellation and advanced audio technology to deliver a premium listening experience. If you ever want to explore more features or need support, we're here to help.
Thanks again for being a part of the Sony family and sharing your positive experience!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Get em
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only a couple of months in and nothing but positives…sound quality, check/noise cancellation, check/easy to set up with an app to further customize sound settings, check. Really the only downside would have to be price as they are on the higher end but still in line with the Bose and most others of this caliber.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicholas,
Thank you for the purchase and we're glad to hear that you like the sound quality, noise canceling and application of the headphones; Your feedback regarding the price is greatly appreciated. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thank you for choosing Sony!
-David
- Pros mentioned:Fit
Great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit well take some time to learn the settings in the app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the fit of the headphones. Your feedback about the app is also appreciated. Thank you for choosing Sony!
-Ralph
Good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MARVINH,
It’s a true pleasure to hear that you are enjoying the high-quality experience of your WF-1000XM5 earbuds. We take great pride in the precision engineering and premium materials that go into our industry-leading noise canceling series, and we are glad that quality shines through for you.
Thank you for trusting Sony for your personal audio!
Regards,
Dominick
Bad bud
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sony earbuds sound ok. I carry 2 sets of earbuds. My sonys sound amazing during phone calls ,but for music it lacks quality. My bose quiet comfort sound awesome for music, but for phone calls they are the worst buds ive ever used. The issue i have with my sonys is that the left bud dies 1.5 hours before the right one does
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartinR, We’re sorry to hear about your experience with the WF-1000XM5 earbuds. It’s great that they perform well during calls, but we understand how frustrating it is when the left bud loses power early. To help resolve this, we recommend visiting this link if the available operating time is short, the battery power does not last long, the battery life of the left and right headset units is different: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html. This contain information and troubleshooting steps regarding the issue. If the issue persists, please reach out to our product support team for further assistance: Phone: 239-245-6354 Chat: us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday–Friday: 9:00 am–9:00 pm ET Saturday–Sunday: 10:00 am–8:00 pm ET We hope to get you back to fully enjoying your music soon. Sincerely, Maria
- Pros mentioned:Sound quality
Sounds great But ...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, better than Airpod Pro! Switched between 2 devices work better after firmware upgrade. Wish it has better ear tips that me fit better. I'm between small and medium :-(
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ultraman75287, we're glad you are enjoying the sound quality of our product. We understand your feedback regarding the earbud tips of your Sony unit. The WF1000XM5 comes with different size of earbud tips (SS/S/M/L). Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Awesome sound. Only time they fall out of my ear is if it knocks on something.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JuliaR,
Thank you for your kind feedback regarding the WF-1000XM5 headphones. We're thrilled to hear that you are enjoying the exceptional sound quality! Regarding the concerns about the earbuds occasionally falling out, we recommend referring to the following article on properly wearing the headset to prevent any issues with the tips.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you continue to experience the same issue with the tips, we recommend reaching out to Sony Support for tailored assistance. You can contact them using the link provided here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony.
Best regards,
-Fred
- Pros mentioned:Sound quality
revolutionary
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the peak of headphone tech, along with most of sony's other earbuds. sounds quality great, noise canceling great, product build quality great, only thing i would say they could do better on would be the earbuds tips but besides that. GREAT PRODUCT
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elijah, we're glad you like the sound quality and noise canceling of our product. We appreciate your feedback regarding the earbud tips of the WF1000XM5. Thanks for choosing Sony! ~Earl
Fit issues – earbuds do not stay securely in ears
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will say i love this product only the problem for me or issues was the fittingFit issues – earbuds do not stay securely in ears during use."Not satisfied with the fit; the earbuds slip out of my ears while running and don’t feel secure."over all I gave 4 star.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick,
Thank you for sharing your feedback about the WF1000XM5 earbuds. We are pleased to hear how much you're enjoying the product overall. However, we understand that the fit issues you've experienced can be quite frustrating, especially during activities like running.
We appreciate your input and want to ensure you have the best experience possible. If you haven't already, we recommend exploring different ear tip sizes that come with the earbuds, as a more secure fit can often be achieved through this adjustment.
We hope this helps and thank you for considering Sony products.
Best regards,
Stephanie
- Pros mentioned:Sound quality
Awesome!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the xm5, I do alot with chainsaws, blowers, mowers,etc... and the noise cancelling is out of this world. I will say that my ears took awhile to adjust to them, now I don't even notice them in there great, if your looking and can afford just get them I haven't been disappointed yet
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Brent!
We are truly delighted to know that you love your WF-1000XM5 and that you're enjoying its amazing performance. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for recommending our WF-1000XM5 and for choosing Sony!
- Romeo
- Pros mentioned:Fit, Sound quality
Ear bud recommenation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, easy operation, great fit. Very suitable for wear while exercising.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Highwayman,
Perfect! We're glad that you are enjoying the sound quality, fit, and user-friendly functions of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
*Drool I love them.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.by far one of the best headphones out there. hands down but .... they are slippery little cruds they fit perfectly in ear sound and ANC is perfect transparency is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarH Great! We're glad that you are loving your WF1000XM5 earbuds. Thank you for choosing Sony. Erin