Customer Ratings & Reviews

Hi OmarS, awesome! We're truly delighted to know that you're satisfied with the amazing sound quality of your WF1000XM5. Thanks for the perfect star review and for choosing Sony! - Romeo

Thank you for the high praise, ChristopherB!

Hearing that the wf1000xm5 are the best earbuds you’ve ever had—especially since you’ve tried many different brands—is the ultimate compliment! We worked hard to pack industry-leading noise canceling and high-resolution audio into such a compact design, so we’re thrilled to know they are outperforming the competition for you.

Thank you for choosing Sony and for sharing your experience!

Best regards,

Gus, Sony Social Media Team

Hi AdrianB, we're glad you like the sound quality and noise canceling feature of our product. We appreciate your feedback regarding the microphone of the WF1000XM5. Three microphones on each earbud, including dual feedback mics, improve low-frequency cancellation performance. This is our biggest ever step forward in noise canceling, resulting in ambient sound captured even more accurately. So you can enjoy one of our purest sounds. Thanks for choosing Sony. ~Earl

That's great to hear, Michael! We're glad that you like your new Sony headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig

Hi Disappointing,

Thank you for the 5-star rating! We're happy to hear that you like the fit of the headphones. Thank you for choosing Sony!

-David

Hi Myreviewname,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that the headphones are perfect for your son's workouts. Your feedback about the design is also appreciated. Thank you for choosing Sony!

-Ralph

Hi TydasB, we're glad you like our product. We appreciate your feedback regarding the build of the WF1000XM5. Thanks for choosing Sony. ~Earl

Hi AbrahamM,

Thank you for the purchase! We're happy to hear that you love the industry leading noise canceling of the headphones. Thank you for choosing Sony!

-David

Hi HappySalesman64, Thanks for the 5-star review! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig

Hi Theish9, we're glad you are enjoying your new headphones! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl

Hi Prince,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about its fit is greatly appreciated.

To achieve the best fit, make sure that you are wearing the headphones properly. Put the headset units into both ears. Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear. The left headset unit has a tactile dot. Adjust the fit of the headset to your ears. Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Wait for about 10 seconds for the earbud tip shape to stabilize.

Hint: If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.

You may also find these steps helpful:

-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi EdgarjM, thank you for taking the time to share your feedback on the WF-1000XM5. We're glad to hear that you appreciate the features and design of the case. However, we sincerely apologize for any disappointment regarding the sound volume and battery life.
Your comments are invaluable to us as we continuously strive to enhance our products.

Regarding the battery life, consider the following factors:

- Features like the equalizer, DSEE Extreme, and noise canceling can significantly reduce battery life. For instance, using high-quality playback settings can consume more power.
- Ensure that the charging case is adequately charged and the earbuds are properly seated for charges.
- You can also perform a factory reset if you face persistent issues. Detailed instructions can be found here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html

For further information about this topic, kindly visit the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html

If you have any further concerns, please feel free to reach out. We're here to help. You can find our contact information here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html

Thanks for considering Sony products and for your feedback.
Best regards,
Stephanie

Hi ChanceJ, we're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl

Hi ShellyR, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony! ~Earl

Hi MichaelA,

Thank you for choosing Sony!

We’re excited to hear that your experience with the WF1000XM5 earbuds has been positive and that the instructions were clear and helpful. We appreciate your feedback and look forward to supporting you as you continue to enjoy the product.

Best regards,
-Fred

Hi ArceliousB,

Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality of your WF-1000XM5. We greatly appreciate your feedback with the fit of the supplied Noise Isolation Earbud Tips.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi YingVang, Great! You definitely made the right choice. We're thrilled to hear you are enjoying all the improvements we made on these earbud headphones and that you feel the WF-1000XM5 is the best sounding earbuds that you've purchased. Thank you so much for trusting Sony! Your loyalty means everything to us. Regards, Jess

Hi MrReview, Great! We're pleased to hear that you like the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin

Hi Moose,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the design and sound quality of the headphones. Your feedback about the fit and noise canceling function is greatly appreciated.

For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).

If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.

-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

Aside from having the right fit, the other steps on this link may also help you have a better experience with the noise canceling function:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph