Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11911191
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earbuds I have ever worn. Tried about 10 different pair and these hands down are worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DukeTV,
You've definitely made a great choice! We are extremely pleased to know that it perfectly suits your expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great All around
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise Canceling ✔️ Great Sony Sound ✔️ Super Awesome Eartips ✔️ and to top it off a Great app that actually works
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryceC, Thank you for the wonderful review! We're very pleased to hear you appreciate the excellent noise cancellation, great sound quality, super awesome and comfortable eartips, and great and reliable app of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Awesome buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these things would buy them in fact i am buying them again since i lost my last pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielJ!
That's fantastic to hear! We are so glad that you love your WF-1000XM5 headphones so much that you're buying a second pair. We're particularly proud of their exceptional noise cancellation, which is thanks to our new Integrated Processor V2 and HD Noise Cancelling Processor QN2e. These work together to provide our best-ever noise cancelling, ensuring you can immerse yourself in your music wherever you go.
Thanks for choosing Sony, have a marvelous day!
DiegoV
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones were good, but the sounds need more power for the price its at. I returned and went back to my status pro earbuds. Wanted an upgrade but nothings in comparison.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DameanB,
Thank you for sharing your comments on the sound quality of the WF1000XM5. We sincerely value your feedback, as it plays a vital role in helping us improve our products. We regret that the audio experience did not fulfill your expectations. Please be assured that we will take your feedback into consideration as we continue to improve our products.
Thank you for choosing Sony.
Best regards,
-Fred
Best earbuds i’ve gotten
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds i’ve used, get purchase as well as gift. i love em. only issue is obviously can’t pair with find my on iphone but other than that it’s the best of course
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IzzyR, Thank you for the positive review! We're thrilled to hear that you find the the best earbuds you've used. We're sorry to learn about the pairing issue that you're having. Please follow the troubleshooting steps on this link to resolve the issue: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780045.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Unfortunately uncomfortable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful sound quality and amazing NC. However, they are quite uncomfortable. Its no dofferent than the mx4. If youre going tonmake a product for the passes, switch to a material that is plyable and an earbud shape that can conform to most ears. The bose qc 2 are amazingly comfortable. But their connectivity is atrocious.
No, I would not recommend this to a friend Rad buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work great. Packaging looks cool. Not as pink as anticipated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Player2hasenteredthegame,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WF1000XM5 earbuds and appreciate the stylish packaging. Your feedback about the color is valuable, and we’re glad the overall experience is positive. Thank you for sharing your thoughts with us!
Best regards,
-Fred
- Pros mentioned:Sound quality
New best of the best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Bose user for the last few editions. This by far performs better than the competition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GordonT, we're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
Perfect while working in a noisy enviorment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The beat ear buds you can buy! Easy to use, forget it is in my ear most of the time. Battery last about 7-8 hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Wonderbread26! The new Sony XM5 wireless earbuds are truly amazing when it comes to noise canceling. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Best earbuds ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear and crisp sound, noise canceling is superb best quality ive ever had from earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ap85,
That's great! We're glad to hear that you like the clear sound and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Cons mentioned:Price
Kicking back and relaxing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They a little pricey for what i use them for but over all a good set of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jorge, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Overpriced.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, the earbuds are just OK. The noise cancelling function is not as good as on the "big" headphones. And, I had to buy generic foam tips to replace original ones, because the foam was not expanding well. Sound is good, but not better than air pods pro. Overall, I think this item is too expensive for what it is.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
As good as everyone’s says
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I chose these over AirPods. 11/10 would recommend to anyone considering airpods
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! You've certainly made a great choice, AndrewM! We are very happy to know about your satisfaction with the amazing performance of your WF-1000XM5 compared to another headphones' brand. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding earbuds with amazing noise canceling features highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frabologna, Fantastic! We're very pleased to hear that you like the great sound quality and amazing noise cancelling feature of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
My Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! I always use for my work! Good sound and the quality greatest
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UlisesI, we're glad you love the sound quality of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great highly recommend them would buy them all over again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xiomara, Congratulations! You've certainly made a great choice! We are truly delighted to hear about your satisfaction with the amazing sound quality of your WF-1000XM5. Thank you very much for your recommendation and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Bass
XM5 is THE BEST!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.each version just gets better! The XM5's are by far better than anything else right now. So small but huge sound field. Great dynamic clarity and bass is superb!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffro,
You made the right choice upgrading to the Sony WF1000XM5! We're glad that you are enjoying the sound quality and size of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Ear bud fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice wow omg but to be honest they dont fit my ear well even the different earbuds they give me dont fit too well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BilalM,
Thank you for the review and we're glad to hear that you like the headphones. Make sure that you properly wear the headphones. See the link below for details.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Thank you for choosing Sony!
-David
Engineers play project that is released early
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels like Sony told its engineers to go nuts, then those engineers added everything to this headset but they never really tested it outside in real life. I've had xms since xm2s. They all have been over the ear with the exception of xm4s which I returned because I did not like the size. I have my over the ear xm4s and I will not be separating from them any time soon. I bought these xm5s because they are the smallest in ear phone made by a reputable company which can also fit inside my helmet. These are absolute trash. Left piece keeps cutting out for a split second then connects back immediately. Not sure whats going on with it. It is a random occurrence. Sometimes the volume peaks for a split second then goes back to previous volume level. This is almost immediate so when it goes normal to high to normal volume levels, the high part feels like someone is blowing to your ears as you are listening. If you have the ambient sound mode on, when you speak, you still hear the chime sound like it turns on ambient sound mode for chat? Why? I already have it on, why you making me listen to your on and off chime? If you have the wrong ear pieces on, the sound degrades immensely... and I really mean immensely. I hope these can seal up your ear canals fully because otherwise you might as well listen from a megaphone. They are worth half their price if even then. So yes, the engineers at Sony created an in ear headset that is packed with features while having one of the smallest form factors available in the general market. The problem it feels like is that none of them ever put them on... All these glitches should've been fixed before release. You are paying a premium price but you are not getting a premium product.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazinf sound and noise cancelling. I never buy anything that expensive but they really are the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ssgmatt,
Amazing! We are extremely pleased to hear your satisfaction with the incredible sound quality and exceptional noise canceling function of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo