Customer Ratings & Reviews

Hi Quality,

Fantastic! We are so happy to know your satisfaction with the amazing sound quality and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for recommending our WF-1000XM5 and for choosing Sony!

- Romeo

Hi Charlie, we're sorry to hear that you had returned your Sony unit. It is recommended to keep the software of the earbuds updated. You may check this link for more information:

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561

We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com

Hope you consider Sony again. ~Earl

Hi JacobG,

You made the right choice with the Sony WF-1000XM5! We're thrilled that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi EricM,

We are sorry to hear that the Noise Cancelling feature on your WF-1000XM5 earbuds is activating at inconvenient times, as this is definitely not the intended experience. This behavior is most often caused by the Adaptive Sound Control feature, which automatically changes the Noise Cancelling settings based on your activity (like walking or staying put); we recommend turning this feature off within the Sony | Headphones Connect App for a consistent experience. Additionally, check the app's settings to ensure the Speak-to-Chat function is disabled, as this temporarily pauses Noise Cancelling when you start talking.

Thanks for choosing Sony.

Best regards,
Eliab

Hi DaoudazanaO, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl

Thank you for your review of the Sony WF-1000XM5, Julio. We appreciate your positive remarks regarding the sound quality and noise-canceling features. However, we regret to hear that you find the ear pieces uncomfortable.

Comfort is a crucial factor when it comes to headphones. It can sometimes take a little time to adjust to new earpieces, especially if you are accustomed to a different style. We suggest experimenting with the various sizes of ear tips included with the WF-1000XM5, as finding the right fit can greatly enhance comfort. If the provided tips do not suit your needs, consider exploring third-party alternatives specifically designed for improved comfort.

We are dedicated to delivering high-quality products and value your feedback, as it plays a vital role in our ongoing improvement. If you continue to experience discomfort, please do not hesitate to reach out for further assistance. Thank you once again for your support and understanding.

If you have any additional questions or require further help, please feel free to contact our support team directly.
Thank you for choosing Sony!
Best regards,
Gus

Hi Derick,

We're glad that you like the sound quality and dedicated app (Sony Headphones Connect) of the headphones. It's unfortunate that you had connectivity issue with the earbuds. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony app). Both earbuds must placed correctly on the charging case. Each headset unit will be set to the correct position in the charging case by the built-in magnet. Resetting and initializing the headset may also help resolve the issue.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hi Itama, We're very happy to hear this feedback! Glad you're satisfied with your purchase. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi Steve, thanks for choosing and purchasing our product. Hope you are enjoying your new earbuds. We appreciate your feedback regarding the color of the unit. Thanks for choosing Sony. ~Earl

Hi Elias,

You made the right choice! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Awesome, Raul! We're very pleased to hear you like the excellent sound quality of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig

Hi Isaac,

Great! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Good day, Tsutsuji!
Great! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WF1000XM5 and we're glad that you appreciate it. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! - Marco

Thanks for commenting, Chappy!

We are truly happy to know that you love your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi BenjaminO, we're glad you like our product. Thanks for choosing Sony. ~Earl

Hi Elizabeth,

Thanks for the fantastic review!

We can't be happier to hear that you're enjoying your new WF-1000XM5 earbuds. It means a lot to us that you consider them a worthy successor to the WF-1000XM4, as we work hard to innovate and improve with each new generation.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi DennisB,

Awesome! We're thrilled that you are enjoying the noise canceling function and portability of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

That's awesome, PaulN! We're glad that you are happy with your earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig

Hi nevergotgame,

Fantastic! You've made a great choice! We are very happy to hear your satisfaction with the amazing sound quality and ease of connectivity of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi Harry,

Awesome! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph