Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Not Loud
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud at all. No base the sound performance is terrible for a 300$ headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Criznathanial,
Thank you for the review and we do apologize for the inconvenience. The sound quality will depend in the source that you're playing. You may find this article helpful on how to resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00231068
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Better skip this one
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't impressed at all noise canceling was absolutely atrocious returned the same day I bought it took about 15 minutes to make that decision pretty sad about this as a Bose QuietComfort earbuds2 issues
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Antihydra,
We regret to learn the you've had experienced issues with the noise canceling not sufficient on these earbud headphones. The noise canceling effects may not be achieved depending on how the headset units are worn.
To make the most of the noise canceling function, we recommend to make sure that headphones are worn properly and also turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
It's also unfortunate that the unit had to be returned. We could've walked you through with some troubleshooting and offer assistance with our product.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
The earbuds I have been looking for
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a long time, I have been looking for some true wireless earbuds to replace my older PowerBeats. After trying many alternatives, the WF1000XM5 is the first one that really works for me. The WF1000XM5 uses a tip that is a little different than most earbuds. I would say it is a combination of standard silicon tips and spongy foam tips. Four sizes are included, so it should be easy to find ones that are a good fit for your ears. The sound from the earbuds is excellent. They have a good bass that is never too overpowering. With the EQ, you can really adjust how much treble or bass you get. The earbuds provide good separation and make individual instruments really stand out in the music. The Sony Headphones app is an integral part of using the earbuds. If you do purchase a pair of these earbuds, I would spend some time exploring all the settings you can customize for the earbuds. The Sound tab is where you configure Noise Canceling and Equalizer. I really like that they allow you to choose between a set of pre-configured EQs, create a custom EQ, and even have a beta feature to help you find your ideal EQ. The system tab has options to customize the touch buttons and the "Determines optimal Earbud Tips" brings you into a test to ensure the tips are appropriate for your ears. Note to Sony: it took me some exploring to find this, so I would recommend that it is easier to find. I used the earbuds for a few Zoom calls, and they seem to work well. I didn't hear myself speaking but the voice clarity from other participants was very good. It did take me a little experimenting on the proper orientations to insert the earbuds in my ears. The proper way to wear them is to have the dot at the bottom of the earbud. That seems to keep them the most stable and easiest way to get touch controls to work. One of my primary use cases with the earbuds is for use on my Peloton. With almost every other earbud from Bose, Apple, and Beats, the earbud would fall out after a few mins on the ride. These ones were the first one I could complete a full ride without them falling out.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the perfect rating, MikeyJFla! We're happy that you are impressed with the WF1000XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
Weak ANC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise Cancellation is not adequate. Less effective than Sony Linkbud S. Was expecting improvement. Called support who sent me to the geek squad, who did not appreciate the lack of noise cancellation. Generally an unpleasant experience with Sony WF1000XM5 and geek squad.
No, I would not recommend this to a friendJust 4 months since purchasing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought on Nov. and today march is not working anymore
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ElizabethB, We're truly sorry to hear about your earbuds. This is definitely not the experience we wanted you to have. Allow us help you resolve this matter. However, we'd like to know what issues are you having with the unit.
You may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Complete Failure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lousy sound. At first it was ok but after a software “update” they would not connect to Bluetooth. Had the geek squad look at them and they just shrugged and said that’s how it goes.
No, I would not recommend this to a friendDissatisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can get this product anywhere else overnight, and best buy has me waiting 3 weeks for shipping with no easy way to cancel the order.
No, I would not recommend this to a friendWill not stay in your ear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is passable, they will not stay in your ears. This alone is a deal breaker.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuyman,
Thank you for your feedback on the WF-1000XM5. We are sorry to hear that you are experiencing issues with the earbuds not staying in your ears. We understand how important a secure fit is for enjoying your audio experience.
The WF-1000XM5 earbuds come with multiple sizes of ear tips to help ensure a comfortable and secure fit. We recommend trying different sizes to find the best fit for your ears. Additionally, ensuring that the earbuds are inserted correctly can also improve their stability. For more information, please visit the following article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.
Sincerely,
Romeo
Sony Social Support
Great TWS but may not be worth an upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am coming from the XM4s so that has influence on my review. Overall I am happy with the headphones. The smaller size is perfect for my ears and no longer causes my ears to hurt. The ear tips are hit or miss if you ask me and I am using an ear tip from the XM4s on one of the sides. The overall sound signature has been improved in my opinion. The soundstage is wider the highs sounds more crisp compared to the XM4s which I always thought sounded a little muffled. The bass is strong and clean though the XM4s bass may be softer if that makes sense. The noise canceling seems to be the same from my experience so far. Overall a decent upgrade though not sure it warrants one over the XM4s though for me the smaller size was worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Enough,
You made the right choice upgrading to the WF1000XM5! We're glad that you like the size, fit, sound quality, and noise canceling function of the headphones. Your feedback about the supplied ear tips is greatly appreciated.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sound quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is not good, especially for the price. You would expect to be blown away with the sound. Major dispointment!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello SF4L,
We're sorry to hear your disappointment regarding sound quality of our WF1000XM5 and if it did not meet your expectations. Definitely not the news we'd like to hear from you nor the experience we want you to have. For low sound quality, please be informed that we have troubleshooting steps that can fix this issue and can be found i our Online Help Guide. You may find this link helpful.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html
Also, when you want to prioritize the sound quality, we recommend selecting the “Priority on sound quality” mode from the “Sony | Headphones Connect” app.
This particular link will also help you maximize the noise canceling function and sound quality for music and calls.
https://www.sony.com/electronics/support/articles/00262839
I hope this helps and if you need further assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Marco
Waste of money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working writhing a month of having it one ears won’t work
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kiesha, we apologize for the inconvenience you're experiencing with your Sony unit. Please ensure that both your earbuds and the Sony | Sound Connect (formerly known as Sony | Headphones Connect) app are updated with the latest firmware. For further information, you can refer to the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
Please initialize the earbuds by following this link to isolate the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Covers all the bases
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony nailed it with these earbuds. Starting with the external stuff, they come in a small case, so it's easy to pocket the earbuds and not worry about it. USB-C charging. Perfect. It's good to see companies dropping the micro-USB nonsense at this point. Speaking of charging, the earbuds case can also charge wirelessly (Qi). I tested this and it works great! Regard the form and feel, I find the earbuds to be very comfortable; although the smooth finish of the earbuds, themselves, resulted in some sliding around on my ear. Choosing the correct cushion size helped this just a little, but that's still an important feature - and the Sony software checks for this. How does it sound? With a proper fitting, the sound is incredibly clear. The earbuds can still deliver some very satisfying bass, but it's not distorted. Another feature that I really liked (and didn't realize I needed) is the ability to have the earbuds paired and connected to more than one device at a time. That means I can have them connected to both my tablet and phone simultaneously...and whichever device starts the sound will be the one that takes over. The accompanying Sony app is really needed to get the full capabilities of the headset - especially the equalizer. All in all, these earbuds function exactly the way I need earbuds to function; and the sound that comes out of them is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keirmeister,
Awesome! We're glad that you are enjoying the design, comfort, sound quality, multipoint function, dedicated app (Sony Headphones Connect), wireless charging, and supplied accessories of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Best Junk Ever !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once again bad advice from the Best Buy junk store ! But at least I remember that best junk you only get 15 days so I returned this item ! Apple Earbuds work best with IPhones
No, I would not recommend this to a friendDon't but Sony sound products
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Useless for phone calls, noise cancelling barely does anything and the ambient sound feature doesn't work either.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewA, We're sorry to hear about your earbuds. This is definitely not what we wanted you to experience. Kindly check the link below. There are steps you can perform to resolve and improve the performance of your earbuds. https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
If you are still experiencing the same issues, kindly reset and initialize your device. https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Unsatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed in this purchase! They don’t fit well; they change settings without hand contact; volume control is inconsistent..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tdeslauriers,
Thanks for reaching out to us. We regret to know that you're not having the best experience with your WF-1000XM5 and you've been running into some issues, particularly with the fit and the headset reacts incorrectly or works unintentionally. This is not the experience we want you to have. We recommend to update the headphones' software to the latest version (via Sony Headphones Connect app) for optimum performance. Doing so may resolve the issue.
If the touch sensor is in the following states, it may not work or may react incorrectly.
- It is wet with water, sweat, etc.
- It is touched by hair, wet towels, etc.
To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, change the earbud tips to ones that fit more snugly in your ears. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. When wearing them, gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
Should you need further assistance, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Too tiny for my hands
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have large hands. These are very tiny and I could not get a firm grip on them to fit them properly in my ears. Others may not have this same problem and like the small size.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi stargazer, Thanks for sharing your experience with the new Sony XM5 Wireless Earbuds. We're sad to hear that the device is too small for you. We understand that finding the perfect size earbuds can vary from person to person. At Sony, we are always looking to improve our product quality and features. We have noted your input about the size and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Craig
Over ear Sony headphones are better.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These never stay in my ears. Don’t fit. It’s also difficult to get them to pair With my iPhone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MargoC, we're sorry to hear that you have an issue wearing your earbuds and pairing it with your iPhone. Please try changing the earbud sizes to achieve a more comfortable and snug fit, as the proper seal can significantly affect sound quality, especially the bass. The Sony | Headphones Connect app has a feature that helps determine the optimal earbud tips, which could potentially improve the comfort and sound experience. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
You can follow this link when pairing and connecting with an iPhone:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779840.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Poor app interface
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fitting note good worst app interface no use never gonna buy again
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IndersinghK,
Thank you for the review. We want to say sorry for any inconvenience you may have experienced with the Sony headphones connect application. Your feedback is greatly appreciated. If there's something that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
DO NOT BUY IF YOU HAVE SMALL EARS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are horrendous. If you have small ears, they constantly fall out. Do not buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Leon,
We regret to hear that you are not satisfied with the Sony WF1000XM5. Your feedback is extremely important to us and is very much appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly:
-Put the headset units into both ears. Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear. The left headset unit has a tactile dot.
-Adjust the fit of the headset to your ears. Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably.
-Wait for about 10 seconds for the earbud tip shape to stabilize.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Sony earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible sound quality for the price. My 50 dollar jbl sound better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Supacomputa,
We are really sorry if the sound quality of our WF-1000XM5 didn't live up to your expectations. This is definitely not the news we'd like to hear from you. For low sound quality, some of these issues can be fixed by following the steps provided on this Help Guide link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956
Also, when you want to prioritize the sound quality, we recommend selecting the “Priority on sound quality” mode from the “Sony | Headphones Connect” app.
Additionally, the following information on this article is important in order to maximize the noise canceling function and sound quality for music and calls.
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support