Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
Meh
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Sony's at the same time I purchased the Sennheiser TMW 4's. I returned the Sony's because they did not fit my ears well, and the largest tips did not fit the case well. The app, especially the EQ function, kept defaulting to the flat specs. I didn't find the audio all that impressive. The buds are small so, if they don't fit, prepare to acquit one or both under the couch. I returned these within a day and kept the TMW 4 buds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Great,
Thank you for your time writing this review. We regret to hear that you returned the WF1000XM5 because it does fit your ears well and that you are not impressed with the audio quality. It's unfortunate that we did not got the chance to assist you with your concerns as we have troubleshooting steps that may help resolved the issues that you having with the earbuds. We appreciate your feedback and hope that you will still consider Sony on your future purchases. Thanks again for shopping Sony. - Kris
So-so ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like these, ended up, returning them the next day after purchasing. It doesn’t seem to fit in my ear the way I’d like it to. These ear buds were just not my forte lol. Not worth all that money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alaska907,
Thank you for sharing your experience with the Sony WF-1000XM5. We're truly sorry to hear that the earbuds didn't provide the fit and comfort you were hoping for. Everyone's listening needs and ear shapes can be different, and while the WF-1000XM5 includes multiple ear tip sizes designed to help with comfort and secure fit, we understand they may not have been the right match for you.
Your feedback is valuable to us, as it helps us improve future designs. We appreciate you giving them a try and hope you'll consider us again in the future for your audio needs.
Thanks for considering Sony products!
Regards,
Dominick
Great Until They Aren't
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. It took me a long time to find earbuds that work for me. I am giving it two stars because they stopped working after 13 months....1 month after the warranty was up. Very low sound is coming out of the right ear. And now the left ear won't connect. These headphones are way too expensive to only work for a little over a year.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nikkie, Thank you for your feedback on the WF-1000XM5. We are thrilled to hear that you initially loved the headphones and found them to be a great fit. We apologize for the inconvenience you experienced with the product after 13 months of use.
We understand your frustration with the right earbud producing very low sound and the left earbud not connecting, especially since it occurred just after the warranty period ended.
For the low sound issue in the right ear, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
And for the left ear Bluetooth connection issue, refer to the link below to resolve the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779975.html
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Beautiful pink color.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color is beautiful and the music sounds great, but the size and weight are excessive for the ear; they fall off constantly and are very sensitive to certain movements. It tends to be annoying when the music stops constantly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DianaP.
Thank you for considering Sony products. We're so glad you appreciate the color and sound quality. Your feedback about the size, weight, and comfort during movement is really important to us, and we sincerely apologize for any inconvenience this has caused you.
To help with this, please try experimenting with all the different eartip sizes included with your WF-1000XM5. A proper seal is often key to a secure fit and can prevent accidental disconnections.
Additionally, we recommend reviewing our wearing guide to ensure you're positioning the earbuds correctly for optimal stability: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html.
For assistance with sound issues, we recommend following the steps outlined in this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html.
If the issue continues after the provided steps, or if you require assistance with any step, please contact Sony Support for tailored help: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred
Incredible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphoens were awesome! Very comfortable!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful, Robbe! We're glad that you are impressed with the new Sony XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nammmmmm,
You made the right choice! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Not so good as they claim to be
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.U found these earbuds combersome and heavy in the ear. The sound quality was decent. I also found annoying was the app. You have to use 2 apps in order for it to work properly. The thing that annoyed me the most was I tried all the ear tip fit feature and it seem not to slwork properly. I also found annoying is how heavy it felt in my ears and it felt loose and I was afraid they would fall out!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Techie3694, we're glad you like the sound quality of our product. We're sorry to hear that you have issues with your Sony unit. You only need to use the Headphones Connect app to get the best experience out of this unit. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html?search=headphones
Please check this link when wearing the unit:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Sony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy far these are the best earbuds I've ever owned
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raloe213,
You made the right choice with the Sony WF-1000XM5! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Likey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Me Likey alot me likey long time me be jammin
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamB,
You made the right choice! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
not good for the iphone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not good for the iphone the app that goes with it just doesn’t cut it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Misterc,
Thank you for your feedback regarding the WF-1000XM5 headphones. We're sorry to hear that you're encountering issues with the app on your iPhone. The Sony | Sound Connect app (formerly known as Sony | Headphones Connect) is designed to enhance your experience by allowing you to easily connect your Bluetooth headphones to your smartphone and customize your audio settings. Features include Ambient Sound Control, surround effect customization, and an equalizer function.
To ensure smooth functionality, we recommend checking that you have the latest version of the app installed and that your iPhone's software is also up to date. If the issue persists or if you require further information or technical support, please feel free to reach out to us at socialsupport@am.sony.com. To assist you more effectively, kindly provide the following details:
- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.
Sincerely,
Romeo
Sony Social Support
Love these heasphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly the best pair of earbuds you can buy. Packed full of features and concenience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jira,
Awesome! Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you love the features of your new Sony headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
Love/Hate
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the earbuds, except one huge detail. They won’t allow you to track lost or misplaced earbuds with iPhones. Actually my second pair I’ve brought, because I misplaced the first pair, and didn’t have anyway to see where they were last or ping them like you can if you have a Samsung
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Doorbell,
Thank you for choosing Sony!
We’re thrilled to hear that you’re enjoying your WF1000XM5 earbuds! We completely understand how frustrating it can be to misplace them and have difficulty tracking them with your iPhone. Your feedback is invaluable, and we will certainly take it into account as we develop future products. Thank you for sharing your insights with us!
Best regards,
-Fred
Definitely not the best out there.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I switched from air pods to these and I couldn’t be more disappointed! Spatial sound cannot match Apple’s technology. The case top is flimsy it feels as cheap as a $10 set of earphones. The ANC just barely works and sound leaks in even with the largest set of ear cushions. Also, you need an app to get the most of these and that should not be the case. I have the Sony link buds with the open back and they’re far better than these things all around. Save your money, these do not beat the top earbuds on the market.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Realist, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. We'd like to turn your opinion around regarding the WF1000XM5.
We appreciate your feedback regarding the 360 Reality Audio (spatial) and the case of the WF1000XM5. You can optimize apps for 360 Reality Audio by following this link:
https://www.sony.com/electronics/support/articles/00233342?utm_source=glean
For more information regarding the 360 Reality Audio, please check this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779845.html?search=360
If the noise canceling effects are not sufficient, please follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Cons mentioned:Connectivity
Poor quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left earbud rarely connects Doesn’t hold charge very long. Owned less then a year and left one doesn’t work at all and charger lights up but won’t charge anymore. Strongly recommend not to purchase this product. One star is being generous.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello ToddM,
We're sorry to hear about the trouble you're experiencing with your Sony WF1000XM5. It must be frustrating dealing with connectivity and charging issues, especially within a year of purchase. We recommend the following steps:
Resetting the headset
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
Initializing the headset to restore factory settings
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
Check if the charging case itself is functional by connecting it to different power sources.
Ensure the earbuds' charging contacts are clean.
The headphones do not charge (WF-1000XM5)
https://www.sony.com/electronics/support/articles/00298367
Your unit comes with a 1-year warranty. If the issue persists after following the steps, you can email us at socialsupport@am.sony.com with the following details.
Best Buy Name:
Username:
Model Number:
Issue:
Telephone Number:
Best regards,
-Fred
Sony Community Team
LOVE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unlike any other pair of earbuds, must have! Such a luxury feel and look!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dean,
We appreciate the positive feedback.Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the luxury experience of the Sony headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
Not noose canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really noise canceling. I have the samsung bud3 and for lesser price i have better quality
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Mauro,
Thank you for considering Sony products.
We apologize for the inconvenience you are experiencing with the noise canceling feature of your WF-1000XM5 earbuds. We understand your frustration, especially when comparing it to other brands. We strongly recommend following the steps outlined in this article for improving noise canceling performance: https://www.sony.com/electronics/support/articles/00298372. If the issue persists, please contact our dedicated support team for further assistance. You can find all the necessary contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. We are committed to resolving this for you.
Best regards,
-Fred
- Pros mentioned:Sound quality
They are ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great but my Samsung buds pair better with my zfold and seamlessly, I should have never tried a different brand
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobinR,
Thank you for your honest review. We are sorry to hear that the WF-1000XM5 did not meet all of your expectations. We'd love to make sure that you are getting the best experience out of your wireless earbuds.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Not that great for the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great for the money. The Best Buy employees were great though. They made the return painless. All the employees at this store are always so helpful!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Trendnever,
We're sorry to hear the WF1000XM5 earbuds did not fulfill your expectations, especially in terms of value for money. We appreciate your honesty and understand how important it is to feel satisfied with your purchase. If you ever reconsider or have specific concerns about setup, audio quality, or features, please don’t hesitate to reach out—we’re always here to offer tips or troubleshooting to get the most from your earbuds.
Thank you for considering Sony products.
Best regards
DiegoV.
almost perfect, but left earbud failed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left earbud developed a static noise when Noise Canceling or Ambient Sound mode is active.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jorge,
While we're glad that you like most of the features, we regret to learn that you're hearing unwanted noise on your Sony earbud headphones. This is not the experience we want you to have. We recommend to update the headphones' software to the latest version (via Sony Sound Connect app). Doing so may resolve the issue.
This issue may be caused by several reasons, including radio wave interference and nearby devices may interrupt Bluetooth communication and cause sound interruptions. You can isolate this issue by following the troubleshooting steps provided on the links below.
https://www.sony.com/electronics/support/articles/00298368
https://www.sony.com/electronics/support/articles/00232102
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
Should you need further assistance regarding your concern, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Regards,
Jess
give me the gift card
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they're cool or whatever I just want a gift card for rating them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanH,
You made the right choice with the Sony WF-1000XM5! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph