Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The work great, the fit is nice and comfy sound is amazing and i love tthat they connect to 2 devices at the same time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyT, Perfect! Glad you're enjoying the nice and comfortable fit, amazing sound, and multipoint connection feature of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Greats buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds quality is crisp and clear .. base is not to bassy .. answering phone calls is great , other party can hear me clear . That’s why I gave it 5 stars.. that’s really what earbuds are supposed to be good for . To hear good quality sound. And to answer calls ..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EloyD,
Great! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
Was not a good fit.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love these Sony WF-1000XM5 earbuds, and purchased them based on all of the positive reviews I had read. However I could not get a good fit with the provided ear tips, and also tried several after market ear tips as well. Lacking a good seal in the ears, the audio quality and noise cancelling functions did not perform well at all. After three days of trying various ear tips I gave up and returned the earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephenM,
Thank you for sharing your review with us. We sincerely apologize that the WF-1000XM5 headphones did not meet your expectations and that you had to return them. This is certainly not the experience we aim to provide.
We genuinely appreciate your feedback regarding the size and fit of the headphones. To ensure the best fit, sound quality, noise cancellation, and comfort, we recommend following the guidelines outlined in this article:
https://www.sony.com/electronics/support/articles/00262839. These steps can help prevent the headphones from falling out.
Your input is invaluable to us, as it allows us to identify areas for improvement. We hope you will consider Sony for your future purchases.
Best regards,
Romeo
Sony Social Support
Solid Option
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is incredible, and the bass is way more present than with my last pair of airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ktrent4,
You made the right choice! We're glad that you are enjoying the noise canceling function and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Soundcore Liberty 3 Pro's sound MUCH better.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just picked these up to replace my Liberty 3 Pro's cause the batterys are old and last an hour. Im shocked by how bad the Sonys sound in comparison. They sound very hollow and the treble is extreme. The bass is decent, its there, fast and has ok punch. The Soundcores have a much more full, warm, and exciting sound. The Sonys dont sound that much better than my S23 Ultra's speakers. The app looks very dated, not that easy to navigate. It feels like it was made in the Android 7 days. I'm actually pretty upset that these $300 earbuds get demolished by $150 earbuds that came out a while ago, making my purchase feel like a very stupid and wasteful one. Will be returning them asap. One last final gripe, the smooth plastic finish on the ear buds makes them really hard to grip and get out of the case and feels very cheap.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bean,
We regret to hear that you are not satisfied with the headphones. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
The Sony Headphones Connect app allows you to fully utilize the WF1000XM5 including a built-in equalizer to tailor-fit the sound quality to your needs. To know more about its amazing functions, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
We also appreciate your feedback about its glossy design.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Good sound terrible everything else
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is the best i've ever heard in earbuds. Everything else is the problem. I have to shout to get a muddled response out on phone calls. The ANC is amazing but it demolishes battery life. The microphone is a step back from the xm-4's.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Crokidile,
While we are glad to hear your satisfaction with the amazing sound quality & exceptional noise canceling of your WF-1000XM5, we are really sorry if you are experiencing some issues. This is certainly not the news we'd like to hear from you. Regarding the microphone/call quality, please follow the steps on this article to troubleshoot the issue:
https://www.sony.com/electronics/support/articles/00298371
We truly appreciate your input with the available operating hours of the headphones. For the battery life, the available usage hours may be different depending on the settings of various functions and conditions of use.You may refer to the following Help Guide link for the available operating times of the headset with the battery fully charged:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781965.html
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your input, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
The best of not the Greatest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying I've owned a lot of different wireless buds but I must say the Sony buds by far are of the best sound quality I've had hands down . Set them up with the app and you will be pleased I know I am and these will be my go-to headphones for a long time to come
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyS, Thank you for your review! We are glad to hear that you are happy with the sound quality of your new WF-1000XM5! Thank you so much for choosing Sony! -Carl
Another Winner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great update from the XM4, awesome battery life. Great ANC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobP, we're glad you like the battery and noise canceling feature of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Disappointed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my XM4 and was disappointed. The XM4s were some of the best earbuds I've ever had, but these are a bit of a letdown. The main fault was the connectivity. While at the gym I keep my phone in my pocket and the earbud on the opposite side of me will cut out momentarily while moving around. I tried updating the buds, resetting them, and then replacing them. Unfortunately, the second one had the same problems(I even changed phones). P.S. The sound canceling is not as good as the XM4 either.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JesseR,
Thank you for your time writing this review. We're sorry that we were not able to meet your full expectations with your WF1000XM5. Please try some solutions below to troubleshoot and resolved the issues with the headphones.
Sound skips when using the WF-1000XM5 headphones
https://www.sony.com/electronics/support/articles/00298369?utm_source=glean
The Noise Canceling effect is weak or not working
https://www.sony.com/electronics/support/articles/00298372?utm_source=glean
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Expensive but possibly justified
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I'm in the Apple ecosystem and, thus, it's obvious what headphones these would be compared to. And, considering that those unnamed headphones are only 2/3 the cost of the Sony, Sony's pricing should be justified, especially if one is in the Apple ecosystem. For the most part, I think the price is justified, though with some caveats. For example, spatial audio including following the movement of your head seems to only be available for Android users. Not sure if this will eventually come to iPhone users or not. One cool feature that these Sonys have is the speak to chat functionality - once you start talking, the music pauses and ambient mode turns on so you can carry on a conversation. Once you stop speaking, the music (or whatever you're playing) will resume. That is really neat. Another is the dedicated app - you can tweak so many features of the headphones that it may actually be a bit disconcerting to the novice, non-audiophile consumer. But, at least the options (literally) are there if you're a tinkerer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pinkoos,
You made the right choice with the Sony WF1000XM5! We're glad that you like the Speak-to-Chat function and dedicated app (Sony Headphones Connect) of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Best ear buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds ever great sound and amazing fitting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chance, we're glad you like the sound quality and fit of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Battery death
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only write this review in hopes that it helps inform people of how these headphones, despite their excellent reviews - which from initial use alone are warranted - have a trojan horse in them. Their batteries are short lived. Full transparency, I own the previous versions, bought from Best Buy, and they were my favorite headphones ever: the sound quality was exceptional, as was ANC. The fit and comfort truly depends on the individual, but for me they were great and I could wear them for hours on end (even full cross country lights) without feeling discomfort. HOWEVER, all this said, within a year, I started noticing differences in battery life between the left and right buds (the left would drain much faster), and the degradation happened accelerated to the point where now I won't get a full hour from the left side, and the right side would drop 40-50% within an hour. And note that these were not headphones that I just kept on. I use airpods for my ipad and a pair of Old samsungs for my daily workouts (which btw still has a healthy battery). I find it utterly unacceptable for such premium and expensive headphones to have such AUTROTIOUS battery health. Be warned that while you may be initially blown away by its quality, Sony's earbuds have the life line of a moth. Check reddit and you will see that I am not the only one who experienced this. If anything get geek squad protection. At least you can have something you can feel comfortable will live for 2 years. I am never again purchasing a pair of earbuds from Sony. I have great love for Sony, but this is truly a disappointment. Exceptional that dies in a year, is utter crap. So 1 star
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Prince, We deeply regret that the WF1000XM5 dies after a year. This is definitely not the experience we'd like you to have. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Far beyond AirPods
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Sony WF-1000XM5 earbuds for Black Friday. My AirPods Pro just didn’t have the right audio quality. I was blown away by the fidelity of the audio with these Sony earbuds. So much so that listening to my favorites songs brought deep enjoyment and emotion. I’ll never go back to AirPods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IanM,
Fantastic! You definitely made a great choice! We are so happy to know that you are having an enjoyable listening experience with your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good range and sound stage. I greslt enjoy these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaxson, thank you for sharing your great experience with the Sony - WF1000XM5! It's great to hear you're enjoying the wonderful sound quality and range of these earbuds. With their long battery life and comfortable fit, they become an excellent option to carry wherever you go. Thank you for choosing Sony! Regards, -Dominick
Be cautious
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great and the fit is super comfortable. The earbuds slip a bit and they’re not very easy to locate after they’re lost. It’s also impossible to replace 1 ear bud after it’s lost.
No, I would not recommend this to a friendVery good buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like them. I did have trouble keeping them in my left ear but it's weirdly shaped. I purchased replacement foam for a better seal. The noise cancellation is pretty good but not as good as my ear pod pros but sounds way better.
I would recommend this to a friendGreat earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds with amazing sound and ANC. Only complaint that I had with these earbuds is that they would cut out on one side once in a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EuniceL,
Thanks for commenting! We're thrilled to know that you're satisfied with the amazing sound quality and superb noise canceling feature of your WF-1000XM5. We're sorry if you're experiencing an issue with one side of the headphones. Let's try isolate and fix this problem by following the troubleshooting steps on this article:
https://www.sony.com/electronics/support/articles/00298365
I hope this helps.
Should you need more information/technical assistance, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thanks for choosing Sony!
Best regards,
Romeo
Sony Social Support
They kinda suck!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They kinda suck! I really wanted to like these. Ive bought Apple airpods like 3 times and I decided to switch bc they arent that comfortable after a while and they never last me more than a year before glitching. These are really lightweight and comfortable. Unfortunately what makes them so comfortable is that the bud is similar to an ear plug. So you need to put them in like ear plugs and get that “suction to seal”. The problem with that is that with one use they get full of ear wax, its really nasty to look at and I hate it, I swear I dont have dirty ears, these just go deep into your ear. Cleaning them isnt easy, the material like keeps the ear wax stuck to them. If you’re not careful when cleaning it deteriorates the material. The noise canceling isnt too great, I have to have my music pretty loud for them to noise cancel well. Forget about noise cancellation if theyre low volume or off. The app is also pretty difficult to use, I dont find it intuitive at all, and its overcomplicated. Ive had them for a few months now and I thought it was just a learning curve but I still hate using the app. I gotta say im pretty disappointed for the price and it being sony that they arent that good. I cant say I know better earbuds though, as I havent tried any except Bose (uncomfortable af but work great) and Apple. I wish I would have returned these but I really wanted to like them and it took me a while to decide how I feel about them. Oh and they’re always disconnecting from my bluetooth randomly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Quin,
While we are glad to hear about your satisfaction with the lightweight and comfortable fit of these headphones, we are really sorry if the design, noise canceling function, and companion app didn't live up to your expectations. Also, we apologize if you're experiencing an intermittent Bluetooth connectivity issue. This is certainly not the experience we wanted you to have. If the earbuds are not well-maintained and foreign substances (such as dust or earwax) build up, the volume may seem lower than usual or not heard at all, or they may not charge properly. We recommend you care for the earbuds and charging case regularly to prevent these issues. For instructions, please refer to the following Help Guide link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000784826.html
As for the noise canceling, please refer to the suggested troubleshooting steps on this link to isolate the issue:
https://www.sony.com/electronics/support/articles/00298372
And to troubleshoot your Bluetooth connection issue, we recommend performing the steps on this article:
https://www.sony.com/electronics/support/articles/00298369
We want to ensure you're taken care of and assist with your unit. Can we contact you directly for assistance? If so, please email the following information to socialsupport@am.sony.com:
- Full Name
- BestBuy Username
- Telephone Number
- Model Number
- Issue/Concern
Apologies if you've already provided some of this information in your review or to customer service. We aim to have accurate details for effective communication. We appreciate you being a Sony customer. Sorry for any inconvenience, and we hope to speak directly to resolve this matter.
Thank you for allowing us to assist you.
Sincerely,
Romeo
Sony Social Support
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they're pretty good so far, I've probably had them about a week. The sound quality is amazing, better than my previous headphones. The call quality isn't terrible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wyatt,
Awesome! Thank you for the 5-star rating! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
Christmas Gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got foe my husband. He loces them. He said it sounds like you are at a concert. I would have given it 5 stars, but the price was the only draw back to the item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user339534,
That's fantastic! We are very happy to know that your husband loves the amazing sound quality of his WF-1000XM5. We greatly appreciate your feedback with the price of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo