Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ease of use is really good, they are comfortable, and sound great. The different size buds are good but sometimes cause interference when useing them. Its a static type of sound when chewing or working that happens if the wrong size is on. Which can be annoying. Never had that issue with the beats. But over all sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, we're glad you like the comfort and sound quality of our product. We understand that you're experiencing interference in the form of a static sound when using the WF1000XM5 headphones, particularly when chewing or working, which may be related to the fit of the earbuds. If the sound is distorted or you hear noise, place the headphones in the charging case, close the lid, wait for about 10 seconds, and then wear them again. Also, try restarting the connected device. Ensure that the earbud tips are firmly and completely attached to the earbuds. Use the Sony | Headphones Connect app to measure the air-tightness of the earbud tips and find the optimal size for your ears. If the issue persists, initialize the unit by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony.
~Earl
Best in ear headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have great sound and love how they fit in my ear also super easy to pair to my phone no trubles at all
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Touka,
We're so glad to hear that your Sony earbuds deliver great sound, fit comfortably in your ear, and pair super easily with your phone—thank you for your 4-star review! Effortless connectivity and ergonomic design are standout features of the WF-1000XM5, and it’s wonderful to know they’re making your listening experience seamless.
Thank you for choosing Sony—wishing you an enjoyable day!
DiegoV.
Overall good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is really good. The noise cancellation and ambient reduction is a nice touch depending on what setting you use the headphones in. One issue is the mic quality is not the best as in meetings colleagues would say they’re not able to hear me well. Also, I don’t really enjoy not being able to customize what the tap features do without using one of their presets. If you’re using this just for audio quality and personally want good noise cancellation then I recommend either waiting for the new xm6 headphones to come out or, if there’s a deal, get these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logan, thank you for the detailed review! We're glad to hear you're enjoying the audio quality and the effective noise cancellation of the Sony - WF1000XM5—those are key strengths of the product, and it's great to know they're making a difference in your experience. We also appreciate your feedback on the mic quality and customization options for the touch controls. Your input is important, and we'll be sharing it with our product team as we continue to improve functionality and user experience in future models. Thanks again for choosing Sony! Best regards, -Dominick
Amazing For In-The-Ear Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wide range of sounds including your lower bass. The price and quality is pretty outstanding, long battery life, great quality in sound/tone range, and comfortability once you find the right size ear piece. Recommend for those that don’t enjoy the over-the-ear design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yams, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF1000XM5 and for commending Sony! - Romeo
GOOD AND STILL GOOD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this product is excels the only semi negative thing is it is not as loud as other ear buds although the amazing battery life, noise canceling and bass is able to make up for it. I would still buy over any other ear buds in the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bradon, Thank you for the positive review! We're glad you like the excellent battery life and top-notch noise canceling of your Sony WF1000XM5. To ensure optimal listening experience, please set these earbuds on Priority on sound quality: Prioritizes the sound quality. Please check these links for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality
Thanks for choosing Sony! -Sam
Sony Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice earbuds, battery life is good, sound quality is great. Gave it four stars because of the price but overall they are good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelP,
Thank you for choosing Sony!
We're truly heartened to learn that you’re enjoying the sound quality and battery life of your WF1000XM5 earbuds. We understand your concern about the price, and we'll be sure to pass your feedback along to our team.
Best regards,
-Fred
Wow....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the Apple ecosystem i though Airpods pros were the best one could get. After using these for a month or so i still am amazed by the effectiveness of the active noise cancellation. Sound quality is incredible, bass is there, mids are there and highs are there. These are very impressive earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sams, nice! we're glad you like the sound quality of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
Sony earphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my new ride or die earbuds. The sound quality is great I love the way the sound. As well they are great for working out at the or having a cozy night in. The battery life last so long. These buds are a me buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LauraS!
We are thrilled to hear your new WF-1000XM5 earbuds have become your "ride or die." It's awesome they're working so well for you, whether you're working out or relaxing at home.
The sound is designed to be crystal clear, so we're glad you're loving the audio quality and the long-lasting battery.
Thanks for choosing Sony!
Best regards,
Estefany
Good purchase.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with sound quality and comfort of these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyH,
We are ecstatic to learn that you are very happy with both the sound quality and the comfort of your WF1000XM5! We designed these to provide an immersive listening experience that you can enjoy comfortably all day long.
Thank you for trusting Sony.
Regards,
Dominick
Best overall wireless earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Improved from previous model with richer sound quality, comfort and better anc. Audio quality more detailed and dynamic than before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gerson,
You made the right choice upgrading to the WF1000XM5! We're glad that you like the sound quality and noise canceling function of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Comfort and sound are great!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE these earbuds!! They are so much comfier than AirPods and the battery life is impeccable. I love that I can put these in and lay down comfortably on my side while listening to music and trying to sleep without feeling like I have anything actually in my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyK,
Wonderful to hear! It's fantastic that the WF-1000XM5 earbuds offer such incredible comfort and impeccable battery life for you. We're so happy they're perfect for side-sleeping – that's truly a testament to their ergonomic design. Enjoy your peaceful listening!
Thanks for choosing Sony.
-Eliab
i love it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good sound love the bass, noise canceling when on a phone call
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pedro,
Thank you for choosing Sony!
We're elated to hear that you enjoy the rich sound and powerful bass of the WF1000XM5, as well as the effective noise canceling during phone calls. Your positive experience with these features truly motivates us to continue delivering high-quality audio products. Thank you for sharing your feedback!
Best regards,
-Fred
Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, I purchased these because my son has the previous generation and raved on them. I had previously shied way from “truly wireless” because they honestly are a bit less convenient. I liked how my B&W’s can just hang around my neck when not in use. However, I started to get tired of them feeling sticky in my neck during workouts, so I got their truly wireless ones and was disappointed in that older songs sounded amazing but newer ones could sound bass heavy. So I tried these Sony’s. They are top notch. Although they don’t have they amazing soundstage older songs had with the B&Ws, they do sound fantastic and neutral and not “bass enhanced.” The app is handy, the noise cancellation works very very well, way better than the B&Ws, they are very comfy overall and the bud tips seems to be a type of memory foam, only in the shape of your typical silicon tips. Excellent product. I still switch back to my B&Ws that can hang around my neck in situations where I may want to do that, because taking the buds out of your ears and putting them in a case all the time isn’t as convenient, but I will what’s wear these to the gym, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi INGG, Thank you so much for taking the time to leave us a wonderful review of your new Sony WF1000XM5! We're thrilled to hear you like the amazing and well-balanced sound quality, excellent app, great noise cancellation, and comfortable fit of your new Sony true wireless noise cancelling earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
1 year true review
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing the highs are there the bass is great but they could be a little louder. The noise canceling is superb. Only problem is after wearing them for an hour they start to hurt and they dont stay on when running
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA, Thank you for sharing your experience with your Sony WF1000XM5. We're glad you're enjoying the amazing sound quality and superb noise cancellation. If you find the bass lacking, the Sony | Headphones Connect app allows you to customize the sound to your preference to ensure optimal listening experience. Your concern about the fit and the earbuds falling out are all noted. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article: https://www.sony.com/electronics/support/articles/00262839 Hope this helps and thanks for choosing Sony! -Sam
Returned but I still recommend it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I fly a lot and this one is not noise canceling. I had to return it but it's got the best sound and battery life. I wish I had money for two earbuds so I could keep this one too. I bought Bose quietcomfort and very happy anyway.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PhilipJ,
Thank you for sharing your experience with the WF-1000XM5 earbuds! We’re delighted to hear that you appreciate the sound quality and battery life. We apologize for any inconvenience you may have encountered. We would like to inform you that this unit is equipped with noise-canceling features, which can be adjusted through the Sony Sound Connect app. To achieve optimal performance, it’s essential to use properly fitting ear tips, so we encourage you to try out the various sizes included to find the best fit for you.
For additional information, please visit the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779809.html?search=noise.
Thank you for choosing Sony!
Best regards,
-Fred
Another knockout out pair of buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its only been a day with these buds, but theyre blowing practically everything else ive used out of the water! The only things comparable to them were the previous gen XM4s (a used unit i returned due to that awful battery issue) and the beoplay EQs, which have even finer soind quality, but lack features and this top notch ANC. Battery life so far seems to last me the full 8 hours with ANC, which works so well my gf came home and scared the life outta me while I was napping with them in! Truly cannot hear anything other than a close and loud siren and other hard to predict sounds, but they do the job very well! My one issue is a lack of customization for the quick tap buttons, frustratingly, you cant change the individual settings per bud, rather you have to change the grouped functions per each bud, so if you want playback controls, you get all or nothing on the right or left bud (or both if you so choose). Maybe this can ve fixed with an update, i dont see it being a hard issue to remedy, other than that, automatic 5 stars!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Naji,
Thank you so much for your detailed feedback! We're very happy you're satisfied with the exceptional noise canceling feature and long-lasting battery life of your WF-1000XM5. We are sorry if you had experienced an issue with the battery on our WF-1000XM4 and that it had to be returned. Also, we truly appreciate your input with the touch control function of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Noise canceling is superb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these earbuds to block out noise from my neighbors deck that is above my deck. The noise canceling works well. I also love the compact size of these earbuds,including the case. The sound quality is wonderful! You get what you pay for and these earbuds are quality. They are comfortable as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chil66,
Great! We're thrilled that you are enjoying the noise canceling function, size, sound quality, and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Wonderful!
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the fit on these earbuds. They did not feel like they were heavy enough to fall off like the last model. Really nice color options as well. Noice canceling was top notch as well as the transparency feature. Feels light enough to forget its even in my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kartier, thanks for sharing your feedback. We're glad that you like the color option, noise canceling, light-weight design, and fit. Thank you for choosing Sony. Erin
Longest battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and returned several brands, either poor sound or poor fit or poor battery life. The Sony are hands without a doubt the best. As odd as they look, they fit snug with comfort and don't fall out, but I can get almost eight hours while connected to my Samsung TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JerryH,
Thank you for choosing Sony!
It's wonderful to hear how much you enjoy your WF-1000XM5 headphones! We are delighted that they provide exceptional comfort and security, even with their distinctive design. Achieving nearly eight hours of listening time while connected to your TV is impressive, and we're pleased to know they offer you such a remarkable experience.
Best regards,
-Fred
BEST SOUNDING EARBUDS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend this as an AirPods alternative. If you are looking for a clear and high sound quality sound these are the headphones for you. The battery lasts very long. The bass is outstanding especially, with the app. You can adjust the amount of bass or the type of sound you prefer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satturazer, we're glad you are enjoying our industry-leading noise canceling earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl