Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Great sound but ergonomically challenging
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Sound reproduction is very good and I found a good fit with the cushions that were already on the buds when opening the charging holder, although this took a little effort to get a snug enough fit each time I tried using these earbuds. I tried using the other sized cushions, 3 different sizes, and none of them fit better. The Sony app was already installed on my phone as I already own the XM4 over-the-ear headphones, so it was no effort to add this device and choose settings. Cons: After wearing these for awhile, even with very comfortable cushions on the earbud tips, they began to hurt my ear canals. Same thing with wearing them to bed and trying to sleep on my side with them in which was mainly what I wanted to find out: Since I am a side sleeper, would these be comfortable enough to wear with my head turned either to the right or left on the pillow? They aren't. I could not find a comfortable position as, protruding out the ear, these are too bulky. (The Apple Air Pods 2 look like they might be better suited for this purpose and they'll be what I might try next.) Also, with these earbuds, the controls set up in both buds are difficult to master. I found myself having difficulty finding the exact right spot to tap and, of course, as one is adjusting them to fit better, you may be activating some of those controls inadvertently which I was doing often. The over-the-ear headphones are much more user-friendly as far as controls such as advancing to the next song or raising the volume. With these earbuds, however, it is much more of a challenge with their telling you to tap 1, 2, or 3 times. Of course, they allow you to custom control which earbud has which functions for people who are more right or left hand dominant but that mattered little to me when weighed against everything else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chiaroscuro37,
Thank you for sharing your experience with your WF-1000XM5. We are glad to know about your satisfaction with the amazing sound quality of these headphones. We apologize if you have experienced discomfort and if the touch control function didn't live up to your expectations. We truly appreciate your great feedback with your WH-1000XM4. For optimum fit, comfort and to keep the WF-1000XM5 from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
And for reasons why your ears may hurt when putting on and wearing headphones, please refer to this article:
https://www.sony.com/electronics/support/articles/00015243
As for the touch control, you may find the link below helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779848.html?search=touch%20control
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Great Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound in these. they have a very long 8+ hours between the case and buds of play time. The noise cancelling is good with the bypass setting allowing room noise in easily
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dwayne,
Thanks for your fantastic review! We're truly heartened to hear you love the sound of the WF-1000XM5 earbuds.
It's great to know that you're enjoying the excellent battery life and that our industry-leading noise canceling and Ambient Sound Mode are enhancing your experience!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Best noise cancelling!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say Sony is the best when it comes to noise cancelling and sound. Very light weight and comes with different ear tips so you can find the right fit
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, William! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing sound quality and superb features of your WF1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
Wouldnt personnally reccommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the bests fit pro and I tried these and the price tag didnt justify what you are getting and I run just one ear bud alot (left) and with these you have to have both in to control them. Sound quality is good but for the money I feel as a whole they should be better but they are more compact than there predacesors and I dodnt have an issue getting them out of the case but they just werent for me personnaly but they arent a bad set of ear buds either.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris423,
We apologize if our WF-1000XM5 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. Depending on the headset unit you are wearing, some functions may not be available in the factory settings. In this case, you can change the function assignments to the touch sensors using the “Sony | Headphones Connect” app.
Note:
In the factory settings, the music playback function is assigned to the right headset unit. When listening to music with one ear, if only the right headset unit is worn in your ear, use the touch sensor on the right headset unit to play music. If only the left headset unit is worn in your ear, operate the connected device to play music.
For more details, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781982.html?search=use%20only%20one%20headphone
We'd love to know more about the experience you had with these headphones and help you find an alternative that might better suit your needs or preferences. Please email us at socialsupport@am.sony.com with the following so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We are looking forward to your message, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
Perfect for what I need them for
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! they connect and disconnect instantly upon taking them out/ putting them back in the case! the noise cancelling is super good and they sound amazing! I haven't even explored all the sound options in the app but they are extremely customizable! the only thing I would recommend is purchasing a locking case if you're clumsy like me. if you drop them they will go flying out of the case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshleyD,
We are thrilled to hear you're enjoying the seamless connectivity, amazing sound, and highly customizable features of your WF-1000XM5 earbuds! We appreciate your great advice regarding a locking case to help keep the earbuds secure during accidental drops.
Thanks for choosing Sony.
Best regards,
Eliab
Worth it if you can afford it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancellation are great. Much nicer, lighter, and more comfortable than the third generation ones I had previously though I loved those too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gama,
It's fantastic to hear you're enjoying the WF-1000XM5 earbuds! We're glad they're a great upgrade from your previous pair and that you appreciate the improved comfort and lighter design, along with the excellent sound quality and noise cancellation. We truly appreciate your loyalty and feedback.
Thanks for choosing Sony.
Best regards,
Eliab
Amazing sound, comfort, and noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these earbuds for my wife as I knew they would be good since I had the older generation of these myself. Sony definitely didnt dissappoint with this latest model. My wife loved the amazing sound quality when listening to music. She recently went on a trip overseas and used these on the plane and she was completely confortable wearing these for most of the 10 hour flight, and the noise cancelling was awesome for her, and she is particularly sensitive to airplane noise. She was able to actually get some sleep on plane. She isnt the most tech proficient but she had no problem understanding how to use these buds and use the associated app. Would highly recommend to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechyNerdHusban, we're glad you and your wife like our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Good not perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds have good anc and sound quality but they fall out of my ear easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, ChatW! We are delighted to hear you're enjoying the excellent ANC and sound quality of your WF-1000XM5 earbuds. We're sorry to hear, however, that they fall out of your ear easily. We understand how important a secure and comfortable fit is for an optimal listening experience.
To help with this, we've included a variety of ear tip sizes in the box. We recommend experimenting with the different sizes to find the best possible fit for your ears. You can also try twisting the earbuds gently into place after inserting them to ensure a snug fit.
We appreciate you sharing your valuable feedback with us and will be sure to pass your comments on to our development team. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team.
Great product, needs some cleaning upkeep.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds for travel and everyday use! The earbud tips are extremely comfortable, though they are a little bit of a pain to keep clean. As long as you're conscious of cleaning the tips when you remove them, there should be no issues. Sound is great and very customizable based on how you like to listen. Even with a single side in when sitting at work, I still feel like I get sufficient sound to be able to lose myself in music or anything I need to listen to and don't feel like I'm missing out. The microphone quality is great, and the only real reason I looked to move past my corded Bose noise cancelling buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NaHumma, awesome! We're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
Extremely Great All Around!
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apple audio products suck. Get these instead because not only do these earbuds have the same great noise cancelation, they offer EQ settings in the sony app when you pair them to your phone or tablet that make the earbuds sound even better out the box. Apple doesnt want tou to be able to do that for some reason. Idiots. PLEASE DO NOT GET AIRPODS OR BEATS IF YOU ACTUALLY CARE ABOUT GOOD QUALITY AUDIO!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
We appreciate your strong enthusiasm for the WF-1000XM5 True Wireless Noise Cancelling Earbuds! We are delighted that you find them to be a superior choice and are taking full advantage of the advanced sound quality and the customization offered through the Sony | Headphones Connect app. Having the ability to fine-tune the EQ and acoustic settings is a key feature we include to ensure every listener can tailor the audio perfectly to their preferences.
Thanks for choosing Sony.
Best regards, Eliab
Awesome sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit snugwith great noise cancelling. Very comfortable and incredible sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, fabulous! We're thrilled to hear that you're enjoying the outstanding noise canceling feature, comfortable design, and incredible sound quality of your WF-1000XM5. Thank you for your perfect five-star review and for choosing Sony! - Romeo
Best earbuds I've owned yet!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to buds (and headphones) Sony has surpassed the competition. Sound quality is awesome, and battery life is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JENNIFERC,
Thanks for reaching out! We are thrilled to hear you're enjoying the WF-1000XM5.
We designed them to deliver premium sound and a reliable battery life, so it's great to know they're working out for you.
Thank you for choosing Sony!
Best regards,
Estefany
The Sound of Freedom: A Wireless Symphony of Joy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless headphones are a musical marvel! From the moment you put them on, you're transported into a world of crisp highs, deep bass, and everything in between. The freedom of movement without tangled wires is a game-changer, allowing you to dance, work, or relax without any restrictions. The battery life is impressive, lasting through long listening sessions without missing a beat. Whether you're a music enthusiast, a podcast lover, or a gamer, these headphones deliver an immersive experience that will leave you smiling ear to ear. Say goodbye to cords and hello to pure audio bliss!"
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelV, Thanks for sharing your awesome experience with your Sony wireless noise canceling in-ear headphones. We are glad that you like their sound quality and battery life. Thank you for your purchase. Enjoy your music! Vincent
Hands down the best and cutest product by Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always been a big fan of Sony but these earbuds just made me even more! The most comfortable set of earbuds which makes you forget that you are even wearing them. Very premium audio with a lovely music playback and ANC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chinmay, we're glad you like our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl
Very good pair of buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good! Anc is also really good, i like the fit, Size, and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi shl0791,
Great! We're thrilled that you like the fit, size, sound quality, and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Not great for apple products IMO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, ease of use not so much. Also although they would stay in my ear even when sweating it felt like they would fall out any moment maybe due to the way the earphones go upside down. Maybe because i am biased to using AirPods for years now but just the connectivity with an iPhone for me it was a hassle. Sound quality and customizability was there though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OscarR, we're sorry to hear you've had a less-than-ideal experience with the ease of use and fit of your WF-1000XM5 earbuds. We understand that a comfortable and secure fit along with seamless connectivity, are crucial for an enjoyable listening experience.
We recommend trying the different sizes of earbud tips that came with your WF-1000XM5s. Experimenting with these can often significantly improve both the fit and the perceived stability of the earbuds, even when active.
Should you continue to experience any difficulties with connectivity or fit, or need further assistance, please don't hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany
Sony Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great. Connecting to different devices simultaneously can be tricky. They start hurting my ears when I wear it for an extended time. Fitting is not that great for my ears. It’s snug but fall out every now and then.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LindaB,
Thank you for sharing your thoughts on the WF-1000XM5 earbuds. We are pleased to learn that you think the sound quality is great!
We are sorry to hear that you are running into issues with simultaneous device connection and that you are experiencing discomfort and fit issues when wearing them for a long time.
We highly recommend trying the different earbud tip sizes that came in the box. The WF-1000XM5 includes various sizes of the Noise Isolation Earbud Tips designed to help you find the most comfortable and secure seal for your ear, which can also greatly improve the noise canceling performance.
Find more information here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783400.html
We also recommend checking out this helpful link for step-by-step instructions on setting up the multipoint connection correctly: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106282.html
Thanks for choosing Sony. We appreciate your feedback.
Warm regards,
Estefany
Amazing sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. They fit my ears and don’t fall out like my AirPod pros did. These definitely are way better all the way around
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heidi,
We're thrilled that you're loving the amazing sound quality and secure fit of your WF-1000XM5 earbuds. It's fantastic to know they are a perfect fit for you and are hitting the mark for you.
Thanks for choosing Sony.
Best regards,
Eliab
I recommend it to buy it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent good sound, good fit, and very good sound cancellation The best thing I had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RafaelL,
We are elated to hear that you consider the Sony WF-1000XM5 earbuds the best you've ever had!
Thank you for your five-star rating and for praising the excellent sound, great fit, and very good sound cancellation. We put significant effort into perfecting those features, and we are thrilled that you are enjoying them.
Thank you for choosing Sony!
Regards,
Dominick
Decent buds but know the shortfalls.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am coming from the previous XM4 earbuds and I have to say that I miss those more than ever. The redesign for XM5 has made the earbuds much more rounded and slightly smaller which means they are harder to get out of the case and get them in your ears. Battery life seems similar to the previous generation but I would recommend getting a protection plan in case Sony bricks this generation with another battery roasting software update. The case is smaller as well but doesn't feel like its lost much if any charge capacity. That said I would love to see Sony and other bud makers come out with a more rugged case as standard or offer their own reinforced outer case for sale right beside the buds. The Sony software is "Ok" plenty of settings to adjust EQ modes, controls, etc... however some bugs like the Speak-to-chat function unpausing music that you stopped yourself or just outright turning off by itself are still very much around. The controls are the same from the previous generation, it would seem that with the redesign the size of the touch zone has shrunk so you can expect to fight for a while to learn where EXACTLY you need to tap to get functions to work correctly. Calls are clear and no one has complained about my voice quality. Overall I am left wishing for the previous generation size and shape for ease of use but otherwise these sound great and have some of the best battery life I have seen in the segment. The software needs refinement and the user will need to practice to get accurate with the controls. Beyond that they are good buds in a market segment flooded with plenty of very bad low quality products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheBlackSkull,
Thanks for commenting. We are thrilled to know about your satisfaction with the exceptional call quality, long-lasting battery life, and amazing sound of your WF-1000XM5. We truly appreciate your input with the design, touch control, and functions through the Sony Headphones Connect app. As for the Speak-to-Chat function, The Speak-to-Chat mode activates when the headset detects the speech of the person wearing the headset, but in rare cases it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”.
ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783877.html
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase, and for choosing Sony.
Best regards,
Romeo