Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
No Competition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had quite a few brands, Samsung, Jabra, Bose, Anker, etc. These by far blow everything I've had out of the water. The battery life is incredible, call quality is great, sound quality is awesome and tweaking the equalizer on the app really helps with bass. Overall I'm very impressed. Time will tell how long they hold up, as they get daily, all day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleJ, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF-1000XM5 and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these earbuds for about a month and a half now, and they are some of the best sounding true wireless earbuds I've heard yet! Even comparing them to some of my wired IEMs, these have great bass response and crystal clear highs, I don't find myself looking for more of either with these. Definitely worth the money if you listen to HiFi music but don't want a wired connection!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, NathanG!
We are so happy to hear that your WF-1000XM5 earbuds are holding their own against your wired IEMs! It’s wonderful to know that the bass response and clarity are hitting the mark for your HiFi tracks. We designed these with our new Dynamic Driver X to deliver that level of detail, so we're glad it’s making a difference in your listening experience.
Thank you for choosing Sony and for the high recommendation!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fit and sound are great. Wouldn't recommend for calls
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasF,
We're delighted to hear that you find the fit and sound of the WF-1000XM5 True Wireless Noise Cancelling Earbuds to be great. We sincerely apologize that your experience with calls has been disappointing, as call clarity is a crucial function. We understand that call performance, especially in noisy environments, can sometimes be affected by the aggressive noise suppression on the microphone. Please ensure your earbuds have the latest firmware update via the Headphones Connect app, as we frequently release updates that address performance concerns. Additionally, checking that you have the optimal ear tip seal (using the fit test in the app) and cleaning the microphone mesh can sometimes improve voice pickup. If the issue persists, contact our support team, as they can provide more advanced troubleshooting or determine if this requires further assistance. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Great purchase, I recommend them.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are practical, comfortable, and have excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AngelicaF,
Thank you for choosing Sony!
We couldn't be happier to hear that the WF-1000XM5 earbuds are practical, comfortable, and deliver excellent sound. Your appreciation inspires us to continue creating products that enhance your everyday audio experience with convenience and outstanding quality.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise camcelling works well, the battery is pretty solid, and it has a few other neat features that make it convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanM!
We are really happy to hear that you’re enjoying the noise cancelling and solid battery life on your WF-1000XM5 earbuds.
These earbuds are also super easy to use and you can quickly switch between devices or control your music with just a tap. Thanks for letting us know, they were made to make everyday listening simple and enjoyable!
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
ABSOLUTELY LOVE THEM!!!!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has long been a favorite brand for me when it comes to audio. I previously bought the WF1000 XM4 and loved them. I lost them somehow, so I bought the newest version as a replacement. I've absolutely loved them. They are very easy to use with the app. The sound is just incredible. When I have them on in loud areas, they completely block out the ambient noise, leaving just my music. Thoroughly enjoyable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dal010101,
We are honored to hear that Sony remains your favorite audio brand and that you decided to upgrade to the WF-1000XM5 after your great experience with the previous model! It is most rewarding to know that you are absolutely loving the new earbuds, particularly the incredible sound and the noise cancellation. We also appreciate you mentioning the ease of use with the app.
Thanks for making Sony part of your listening experience!
Best regards,
Dominick
- Pros mentioned:Comfort
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great to wear for a little bit but wouldn't really prefer working out just get the xm5 instead even if you don't like the bulkiness trust me i had my fair share with these earbuds dropping
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Bao2Devious!
We’re glad you’re enjoying the WF-1000XM5 for shorter sessions, but we appreciate the honest tip about fit during workouts. For anyone looking to stay active, we recommend trying out the different-sized Noise Isolation Earbud Tips included in the box to ensure a secure, "drop-free" seal!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great! Everything I'd Expect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great. High quality sound, excellent battery life, superfast charge, great noise cancelling. The call quality is exactly the same as other brands ive tried (normal, but muffles at times.) as is the 'super advanced better than anyone elses' 360 audio... i couldnt tell the difference. The case if very slippery. I can confirm that they are sweat resistant as i sweat buckets at my job while using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveH, Thanks for the 5-star rating! We appreciate the positive feedback on the sound quality, battery and charging capability. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Worth the money!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, amazing noise cancellation and not uncomfortable at all. Very happy with my purchase and happy that it was available. Same day pick up is always easy and a smooth process.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AngeleeA,
We're thrilled to hear that you're enjoying their amazing noise cancellation and comfort. Providing a great listening experience is our top priority, and it's wonderful to know that the product exceeded your expectations. We're also glad that you found the same-day pickup process smooth and easy. Thank you for choosing Sony! We hope you continue to enjoy your WF-1000XM5.
Best regards,
-Fred
- Pros mentioned:Sound quality
Extremely Great All Around!
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Apple audio products suck. Get these instead because not only do these earbuds have the same great noise cancelation, they offer EQ settings in the sony app when you pair them to your phone or tablet that make the earbuds sound even better out the box. Apple doesnt want tou to be able to do that for some reason. Idiots. PLEASE DO NOT GET AIRPODS OR BEATS IF YOU ACTUALLY CARE ABOUT GOOD QUALITY AUDIO!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
We appreciate your strong enthusiasm for the WF-1000XM5 True Wireless Noise Cancelling Earbuds! We are delighted that you find them to be a superior choice and are taking full advantage of the advanced sound quality and the customization offered through the Sony | Headphones Connect app. Having the ability to fine-tune the EQ and acoustic settings is a key feature we include to ensure every listener can tailor the audio perfectly to their preferences.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
Great earphones but try before buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and battery life however fit is not perfect. I use at gym and always falling off while running. I tried all sizes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HusnuK,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and battery life of the headphones. Your feedback about its fit is greatly appreciated. For optimum fit and comfort, make sure that you are wearing both earbuds properly. Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear. The left headset unit has a tactile dot. If you feel it is difficult to put the earbud tips into your ears, squeeze the earbud tips lightly before wearing the headset. Adjust the fit of the headset units to your ears. Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear. After putting the headset unit into your ear, hold the side of the headset unit with your fingers and slowly push the earbud tip into your ear canal. Check if there is a gap between the earbud tip and your ear canal because the earbud tip is not inserted all the way into your ear or the earbud tip is the wrong size.
You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Fit, Sound quality
Good upgrade from XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and NC seem largely the same but the change in size and fit are dramatically better for me. I use my XM4s a lot, waited a long time since other reviews said they were the same but worth a shot if you get them on sale. I barely notice they are in and they still have a solid seal. TBD on battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bradjb,
Thank you for the purchase! We're glad to hear that you like the fit and size of your new Sony headphones. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
- Pros mentioned:Sound quality
Big bang for the buck!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and very easy to use. Bass was much better than expected, but the clarity of sound is impressive for the money. I was able to hear notes and instruments that got lost on my old headphones. Occaisionally the bluetooth will freeze or show a little lag, but not too bad. Would buy these again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkS!
Thank you for your great feedback on the Sony WF-1000XM5 earbuds. We are really happy to hear that you appreciate the impressive sound clarity and bass performance!
To help improve Bluetooth connectivity and reduce occasional lag, we recommend keeping your device’s software and the earbuds’ firmware up to date. Also, try to minimize interference by keeping a clear line of sight between the earbuds and your device and avoid crowded wireless environments when possible. Using the Sony | Sound Connect app can also help optimize settings for a smoother experience.
Thanks for selecting Sony earbuds and sharing your feedback!
Best regards,
Estefany
- Pros mentioned:Sound quality
10/10 in Quality and Performance
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had my pair for a little over a year and I would buy them again if I lost these. They have excellent noise cancellation and the music is very good quality as well. My only problem is when I’m around lound noises, the person on the other line hear robotic voice or choppy sentences. Recently went through a full wash with a soaking option and after sitting in rice for 24 hours, theyre still working fine. I cant use the right one to oause music but the noise canceling works and the audio is almost perfect as before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CosM,
That's great to hear your WF-1000XM5 earbuds have been so impressive for over a year, with excellent noise cancellation and music quality, even surviving a full wash! We're sorry to hear about the voice quality issues you're experiencing during calls in noisy environments and the recent issue with the right earbud's pause function. For assistance with these specific issues, please connect with our support team.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Fit
Sony keeps at it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the WF-XM4s, WH-XM4s, Link buds and Link buds S, these are really amazing earbuds. They fit like a glove in my ears and they arent obnoxious like the WF-XM4s with them being so giant and having to squeeze the rubber tip to ensure they fit well in your ear. Theyre so lightweight i forget theyre in my ear along with the active passthrough settings you can have on them i can hear everything as clear as day. Really love these earbuds and they have become my daily drivers when connected to my Sony Xperia 1 IV
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianC,
Perfect! We're glad that you are enjoying the fit, size, weight, and ambient sound mode of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a big fan of listening to music 99% of the time. So when it comes to earbuds I like to buy something comfy and will last a long while. Before buying these I had the XM4s. I'd say they are pretty much the same, though I enjoyed that the last pare (the XM4) was a bit bigger and would stick in my ear better. These are alright, do the job I'd say. I can't tell the difference between these and the XM4, so whichever pair should be okay. Other than that the noise cancellation is amazing and great to use for workout.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlezzaG,
You made the right choice upgrading to the WF1000XM5! We're glad that you like the comfort, battery life, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
A very good option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, good charge, decent noise canceling. A solid product overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aidan,
It is fantastic to know that you are enjoying the solid performance of your WF-1000XM5. We are glad that the sound quality, battery life, and noise canceling are
providing a high-quality listening experience.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Solid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid noise cancelling. Great sound. Connectivity pretty good, sometimes cuts a bit if a lot of interference- more of a Bluetooth issue
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WF-1000XM5, JoshT! We're glad to hear you’re enjoying the solid noise cancelling and great sound quality. Our engineering teams work hard to deliver immersive listening experiences, so your comments are much appreciated.
Regarding your note about connectivity: Bluetooth performance can occasionally be impacted by environmental interference, such as other wireless devices operating nearby or thick physical barriers between your earbuds and the audio source. While the WF-1000XM5 earbuds use advanced Bluetooth technology to maintain a stable connection, short interruptions may still occur in environments with heavy interference—this is a common challenge across all Bluetooth devices.
If you often experience dropouts, you might try moving closer to your device, ensuring there are fewer obstacles, or limiting the number of other Bluetooth or Wi-Fi devices in the immediate area. Using updated device firmware and the latest version of the Sony | Headphones Connect app can also help optimize connectivity.
Thank you again for your insights! We’re committed to continuously improving our products, and feedback like yours is crucial.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
These are music earbuds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you plan to listen to a lot of music with the XM5, you'll be largely pleased with the sound quality and noise canceling. I bought these after I got my XM4s and when I'm listening to music, I enjoy Sony's sound quality. When I'm at the gym, I'd say I only hear maybe 10-20% of the blaring gym music with noise canceling. The app is decent enough and it's easy to add other Sony hardware. Interestingly, it tracks the music you listen to by time of day but it would be MUCH COOLER if they did it like last.fm. I just wanna know which five albums I listened to the most last month, you know? If you're planning to use these earbuds to make a lot of phone calls, you might be a little frustrated with them. I certainly am. Despite being indoors in a quiet room, I am frequently told over the phone that I sound very distant to them and therefore they cannot hear me. It's even worse when I'm out on my routes with traffic and sirens going off. It's hit or miss. One annoying thing with the case is that the earbuds can still get loose despite being magnetically placed. So despite the case being secure, when I'm ready to use it at the gym, one or both buds have no charge. Now I check before I leave for the gym. Luckily for me, I hate talking on the phone, so I suppose as music earbuds, they're pretty good, but the app could be better and the case is showing some wear. Otherwise, you might be might be rating these as average or fair if you talk on the phone a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello mubydram,
Thank you for considering Sony products.
We're immensely pleased to hear you're enjoying the sound quality and noise canceling of your WF-1000XM5 headphones, especially during your workouts! It's great to know the Sony Sound Connect App is working well for you and connecting easily with other Sony devices. We've noted your excellent suggestion about more detailed music tracking, similar to Last.fm, and we'll definitely share that with our development team for future updates.
We sincerely apologize for the inconvenience you're facing with your WF-1000XM5 earbuds not staying securely in their case, which is leading to charging issues, and for the problems during phone calls. We understand how frustrating these issues can be, and we want to help resolve them for you.
To assist you more effectively, please reach out to us directly via email at socialsupport@am.sony.com. This will allow our support team to gather more details and provide you with personalized assistance. We would appreciate it if you could include the following information in your message:
- Name:
- Best Buy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience; we're looking forward to helping you get these matters sorted out!
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Great headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these to replace my third pair of broken Airpod Pros. So far love them! Great sound, noise cancelling is great, and they don't fall out. Really like being able to connect to two devices at the same time. Full disclosure, the first pair I opened had some sort of software bug with the audio passthrough but Best Buy swapped them out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelA,
Thank you for the purchase! We're glad to hear that you love the sound quality and noise canceling of the Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David