Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Sound superior; earbud tips inferior
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds - switched from Bose Quiet Comfort and these definitely have better sound quality and noise cancelling. My only issue is the earbud tips - I have had to purchase alternate tips to get some that fit and stay in my ears. The sound quality is excellent and worth the extra effort but the earbud tips cost them a star.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TK45,
Thanks for sharing your experience with the MX5 headphones! It brings us great satisfaction to hear you're enjoying the great sound quality and noise cancelling.
We appreciate your feedback on the ear tips and will pass it along to the team. We hope you have amazing moments with them.
Thanks for choosing Sony.
-Eliab
Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of ear phone. I have had issues with other earphones in the past with phone call cutting in and out but these are a amazing they have really improved them. They only struggle to connect to some device but I think that may be a bug.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan,
Thanks for the 4-star review! We're happy to hear that you're loving the clear phone call quality and the amazing improvements we've made in that area. It's a key focus for us to ensure a reliable and clear connection for calls.
We appreciate you bringing up the connection issue with certain devices, and you're right, that's something that shouldn't be happening. If you continue to experience this, we'd recommend trying a few troubleshooting steps like a simple restart, or checking the "Prioritize Stable Connection" setting in the Sony | Sound Connect app to see if that helps. You can find more information on the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780014.html
Thanks for choosing Sony, have a great day!
DiegoV
Incredible audio
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds I've owned. Sound quality is second only to my professional studio headphones. Noise cancelling is wonderful, I can now play music at Lowe's volumes on the bus and hear Clearly. App is minimal and convenient. Controls are responsive without being too sensitive. Did perfectly in ears but comes with different sizes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shez, awesome! We're glad you like your new earbuds! Thanks for choosing Sony! ~Earl
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife and she loves them. Battery life is good and sound quality is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will,
We're so glad to hear that your wife is enjoying her Sony earbuds, and thank you so much for sharing a fantastic 5-star review! We're pleased you highlighted both the battery life and sound quality—two features we're proud to deliver with the WF-1000XM5.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
Best Buds on the Market!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best sounding headphones I have ever owned, which they should be for the premium price! The sound is well-balanced, with solid, tight bass. The noise-canceling is second to none! I alternate between these and my AirPod Pro 3, but find myself coming back to the Sony's more often than not.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattyB,
That's wonderful feedback! We're thrilled that the WF-1000XM5 True Wireless Earbuds have become your preferred choice. It's great to know that you're experiencing the premium, well-balanced sound quality and finding the industry-leading noise cancellation to be effective in your daily use.
Thanks for choosing Sony.
Best regards,
Eliab
Great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ease of use, great sound and acoustics, comfortable fit. I love them. I previously had the series 4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EarlS,
Thanks for the awesome feedback! We're pleased to hear you're loving your WF-1000XM5 earbuds, especially the ease of use, great sound, acoustics, and comfortable fit. It's fantastic to know they're a hit, especially as an upgrade from the XM4s!
Thanks for choosing Sony.
-Eliab
Compact
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and size. They are great. Kids love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, AntonioG!
We are so pleased to hear how much you and your family are enjoying the WF-1000XM5 earbuds. It is wonderful to know that you are happy with the great sound and compact size. We designed them to deliver premium sound quality and effective noise canceling in a comfortable and discreet form, and it's incredibly rewarding to know that we have succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the sound quality. The noise canceling could be a little better and the comfort in the ear could also be better but overall I like the deep rich sound. I would give these a 4.2.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesS,
We're pleased to learn that you're enjoying the deep, rich sound from your Sony earbuds and appreciate you sharing your honest 4-star rating. It means a lot to know the audio quality stands out for you. We value your feedback on noise canceling and comfort as well, and will continue working to refine every aspect of the experience.
Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.
Excellent sound quality and noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using these for a month now and am very happy with the purchase. It took a bit of time to get the right size ear attachment but the fact that multiple sizes are included, along with an app to help determine the proper fit made it easier. Battery life is excellent and only have to charge at most twice a month (I use about 5 days/week). Noise reduction is excellent including on planes and with wind noise while walking/jogging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkB,
Fabulous! We are truly delighted to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
One of the best with LDAC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous XM4 version of these and the XM5 are a much better fit. They are smaller in size which is major. The ear tips sent are not great. I would suggest finding other ear tips, which is what I'm doing now. The sound is really the reason to buy these, as long as you're using LDAC. Meaning most everything except iPhone. The app for these is also a stand out. Get better eartips + adjust the sound settings in the app and you won't be dissapointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the wonderful feedback, James! We're glad that you are impressed with the amazing sound quality of the earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig
A worthwhile upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous version of these earbuds and as they were wearing out I decided to upgrade. These are an improvement on so many levels. It is a great listening experience! All of the highs come through and the channel seperation is awesome. using the Sony app allows adjustments to improve hearing the lyrics and making the bass just right. I reccomend these to friends and family!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Borgboy, very nice! We're glad you like your new earbuds! Thanks for choosing Sony! ~Earl
Best earbuds out there
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the best earbuds I have ever bought, I remember I used to own the mark 3 and I used to like the quality from those but the connectivity problems were just terrible, with these you have it all, quality audio that is pleasant to the ears, good noise cancelling and really nice connectivity, aaaaah and also you have a nice long battery life, going to keep this pair for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosG,
Thank you for the 5-star rating and we're glad to hear that you like sound quality, noise canceling and battery life of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
best earbud ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly and sound quality is phenomenal. Don’t go anywhere without it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jkdk,
Thank you for choosing Sony!
We feel privileged to know that you're enjoying the WF1000XM5 earbuds! It's most rewarding to hear that they fit perfectly and that the sound quality has left such a positive impression on you. Thank you for sharing your experience, and we hope you continue to take them with you wherever you go.
Best regards,
-Fred
Awesome sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and sneaky noise cancellation. A lot comfortable than last version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SaulM, We are glad that you like the sound quality of your Sony wireless in-ear noise canceling headphones. Thank you for trusting Sony! Vincent
New Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. I was really worried that they were not hung to live up to the hype but i was wrong. Notifications about battery power for the case and headphones keep me square about when to charge. Family and friends hear me clearly with barely anything in the background. Previously i owned a set of Bose headphones and decided to make the switch this holiday season. Refreshing and well worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dssingle, Thank you for sharing your wonderful experience with your new Sony WF1000XM5! We're so glad to hear you like the battery notification option, audio clarity during phone calls, and overall features of your Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Good upgrade from XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and NC seem largely the same but the change in size and fit are dramatically better for me. I use my XM4s a lot, waited a long time since other reviews said they were the same but worth a shot if you get them on sale. I barely notice they are in and they still have a solid seal. TBD on battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bradjb,
Thank you for the purchase! We're glad to hear that you like the fit and size of your new Sony headphones. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
No Competition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had quite a few brands, Samsung, Jabra, Bose, Anker, etc. These by far blow everything I've had out of the water. The battery life is incredible, call quality is great, sound quality is awesome and tweaking the equalizer on the app really helps with bass. Overall I'm very impressed. Time will tell how long they hold up, as they get daily, all day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleJ, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF-1000XM5 and for choosing Sony! - Romeo
I'm hard to please but these are impressive!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already have the Bose Quiet Comfort II and Airpod pro 2 earbuds. Both have fantastic noise cancellation but lack multi-point connect to any 2 devices. I purchased these xm5s so that I can connect to my iphone and work pc. I was afraid the ANC wouldn't meet my standards but wow! I think the ANC on these may be the best I've experienced yet. The key is to get a good fit by choosing the right tips. They are very comfortable, stellar sound and setup was easier than I thought it would be. I still have to test out the call quality but so far - I'm very happy with these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HereWeGoAgain, Thanks for sharing your experience with the new Sony WF1000XM5 Wireless earbuds. We're happy that you are impressed with the WF1000XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
Beyond Impressed!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds are probably the best purchase ive made for myself in a long time. The fitment options are incredible and i love the soft foam. Silicone earbuds usually fall out but these stay firmly in place, long enough to be forgotten about! The noise cancelling feature works so well and the audio quality is second to none. I would recommend these to anyone looking for a new set of buds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chaos, nice! We're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
THE CASE IS CHARGING, BUT IT WON'T UPDATE THE %
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had these for a few hours, but wanted to write a review because my experience has been great compared to pixel buds pro & Beats studio +. I also came from airpods pro 2nd generation- and in comparison they are about the same. It does take some getting used to, the app isn't the most user friendly either. There is just a lot going on, because they have a lot to offer so its not a bad thing- just, again, takes some getting used to. I also wanted to mention, because I almost returned them thinking they were defective, that when you are charging the case without the buds in them- the app will only show the percentage they were on the last time the buds were in them. I thought the case was not holding a charge, but when i put the buds back in the case - it updated it and showed they were charged at 100% (oops, lol). I'll update this after some time passes though, because for this much money- I would have loved to see more detailed reviews. They all seem to have different results.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krissyp,
Thanks for sharing your review and experience with the WF-1000XM5. Your feedback about the Sony Headphones Connect app is greatly appreciated. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app).
Feel free to provide us an update about your additional experience with these amazing headphones.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph