Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Sony earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great blockout noise. Comfortable on the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Ariana!
We are so happy to hear that your WF-1000XM5 earbuds are hitting the mark. It is great to know that the noise canceling is working well for you and that you find them comfortable for long listening sessions. We designed them to pack a lot of power into a small, comfy fit!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Big things comes in small packages
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear crisp vocals, nice low and high bass notes and the sound cancellation is so good it makes you feel like your in a movie scene where all the sound is muted and you can only hear the music no other sounds, you can hear yourself breathing. The ambient mode allows you to still hear the music and be aware of your surroundings. Awesome set of earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing such an incredible review, CzyzwahzB!
We are absolutely thrilled to hear that the WF-1000XM5 earbuds are delivering that movie scene silence for you! It is wonderful to know that the noise cancellation is performing so well that you can truly lose yourself in the music, while still having the flexibility of Ambient Mode when you need to stay aware of your surroundings.
Thank you for being part of the Sony family!
Best regards,
Gus, Sony North America Customer Support
- Pros mentioned:Sound quality
First time, eveytime.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go back to that day you first listened to your favorite song or album. This pair of headphones does exactly that. Ive got the over the ear 1000XM4 headphones and they are also fantastic. But the main reason I got these were for one reason. The over the ear headphones hurt my head. Im an artist and can spend 4-16+ hours drawing and my thick hair is being squished when I wear these, or if I want to wear my blue light glasses the XM4 can cause unnecessary pressure on the side of my head. These in the ear headphones are BEAUTIFUL! They can cancel out the noise so well even in a car! The battery life may not be as long compared to the XM4’s battery life, but it’s nice having both so it doesn’t make a difference to me. My only con, they are sensitive to tough to the point it’s annoying. Like if I’m drawing and rest my face on my left hand I’ll accidentally activate a different noise mode, or if use my right hand to move my hair out or the way, I’ll barely touch the right headphone and pause the music. It can get really annoying but you can also customize this in the Sony app and turn most of these features off. Another con, it is weird not knowing how exactly these headphones are supposed to fit in your ear, had to look at the video provided in the description to see how they are in peoples ear. Regardless 5 stars and a must have!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TamayoAnimation,
Thanks for commenting! We are thrilled to hear your satisfaction with the amazing performance of your WH-1000XM4 and WF-1000XM5. We are sorry if your WH-1000XM4 didn't fit you well. Also, we greatly appreciate your feedback with the sensitivity of the touch sensor and design of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need an information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Fit, Sound quality
Solid earbuds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is solid and I like the smaller size compared to the XM4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your feedback, Joseph! We're glad to hear you're enjoying the WF-1000XM5 earbuds. These were designed to be more compact than the previous XM4 model, offering a smaller, lighter fit that enhances comfort without sacrificing performance.
The WF-1000XM5 also features advanced noise cancelling technology, building on previous generations to deliver an even better listening experience in a more discreet form factor. For many users, finding the right size ear tips can help achieve the best possible seal, further enhancing noise cancellation and sound quality.
If you have any questions about tips and personalization or want to get the most out of your earbuds, let us know! Thanks again for choosing Sony.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound qualityCons mentioned:Touch controls
95% perfect (i rarely write/give reviews)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundwise = MAJOR Improvement over last generation (wf1000xm4). Usa for africa "We are the world" comparison is 5x better clarity _____ touch Controls are too sensitive/responsive. FAST/quick reaction times _____ i dislike finish, prefer a matte finish, gloss makes it look cheaper. Also more slippery due to smaller size profile with glossiness .i foresee many people misplacing pieces (be wary not to lose)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 123456,
Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound quality and touch controls of the headphones. Your feedback about the glossy design is greatly appreciated.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Amazing sound and EQ, but….
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I’ve been using the airpod pros 2 for quite a while and wanted to make a switch. The xm5 are so much better in the sound quality and the EQ options are amazing. The built in EQ finder worked beautifully. The problems I have are mainly with the touch controls. I can’t adjust the earbuds physcially in my ear without accidentally touching the pause or noise cancelling modes. And why do I have to press the touch control button 4 times to change the volume up and down? Why isn’t there a swipe command to change it? Also the transparency on the airpods are just miles ahead of any other earbud I’ve tried and the ANC seems about the same to the AirPods. If these go on sale it could be worth it but I still think the Airpods pro 2 which regularly drop to $199 are much more worth it if you care more about the transparency and touch controls over the better sound quality. I feel most people wont be able to notice the difference though.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Sound quality
Good earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot lighter than the last model and last just as long with great noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JawauneJ,
Great! We're glad that you like the weight, battery life, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Given as a gift - Great Feedback!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave these to my daughter and daughter-in-law for Christmas this year after purchasing and returning a competitor's brand that they had chosen first. The competitor brand was described as "terrible" and these were chosen. The very first thing I was told was "these are the bomb and the sound is amazing. They are so comfortable." Sounds like a WIN in my book!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, AngelMom!
We are thrilled to hear that you find our WF-1000XM5 perfect as a Christmas present. Also, we are glad that you are satisfied with its amazing sound quality and very comfortable fit design.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Excellent Earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely sony exceeded my expectations, excellent anc, excellent sound, and amazing battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyBuyer,
We are elated to hear that your Sony WF-1000XM5 truly delivers an outstanding experience! We put a lot of effort into perfecting the excellent ANC, amazing battery life, and world-class sound quality, and your feedback confirms that our efforts were successful. Thank you for making Sony your choice for wireless audio and for sharing your stellar review!
Regards,
Dominick
- Pros mentioned:Bass, Comfort, Sound quality
Better than airpods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, super comfortable, great bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradleyD, Perfect! Good to know you're enjoying the amazing sound, super comfortable fit, and great bass response of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Works for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremelly high quality sound. Able to get good seal for max ANC. Very comfotable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your excellent review, ChevyL!
We are so pleased to hear how much you are enjoying your WF-1000XM5 earbuds. It's truly rewarding to know that you are experiencing the extremely high-quality sound and getting a great seal for the best possible noise canceling. We designed them to be both comfortable and powerful, so it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great buy, Features seal the deal
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the original xm3 earbuds, the noise cancelling is great and the improvements from previous gens with battery life are game-changing. The app allows connection to 2 devices at a time, so while at home i can connect to my PC and Phone which makes using them for my PC and switching to phone during a phone call very seamless
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HamletF,
Nice upgrade! We're glad that you are pleased with the noise canceling capability of your new WF1000XM5 and its other improvements. It's nice to know that you were able to connect it to 2 devices without any issues. You can now enjoy your favorite music and talk to your love ones with superb audio and voice quality in one. Thank you for choosing Sony! - Marco
- Pros mentioned:Bass, Sound quality
Fantastic!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever! Clear sound. Lightweight stays in ears. Great bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ValerieF, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Good for the price.
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] For a wireless pair of headphones, they did pretty great. Was never able to run down the battery in a full day, even with noise cancelling on. Sound is good for a consumer product, but definitely not groundbreaking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshC,
Thank you for the purchase! We're happy to hear that you like the battery performance and sound of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
I recommend it to buy it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent good sound, good fit, and very good sound cancellation The best thing I had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RafaelL,
We are elated to hear that you consider the Sony WF-1000XM5 earbuds the best you've ever had!
Thank you for your five-star rating and for praising the excellent sound, great fit, and very good sound cancellation. We put significant effort into perfecting those features, and we are thrilled that you are enjoying them.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Best Sound Cancelling You Can Find
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Purchased my second pair after the last pair had issues, try all the other brands high end earbuds, Sennheiser, Bose, Apple, Jabra, Shokz, Samsung, and I still came back to the Sony WF1000XM5, reason I could not find anything with better sound-cancelling with the same level of sound quality. These are the best sound cancelling I have ever had the pleasure to use. The only issue with there sound cancelling is the tips. They use foam tips for better sound cancelling, Great Choice but, they are nearly impossible to clean to the level I like. I like sterilize my earbuds and electronics ever once in while, and the tips are not capable of handling any chemicals really. Warm water and a cloth is best. No soap. I got the protection because of the tips but completely worth it for 2 years of protection. If the tips tear or rip, as they do sometimes, so it is covered. I just can bring them in and get them replace. Worth the money for the audio quality and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyMcC, Thank you for the 5-star rating! You've made a great choice. We're glad you like the top-notch noise canceling and excellent sound quality of your Sony WF1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the foam tips and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
Best TWS earpods
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the Sony WF-1000XM5 earbuds and they’re a game-changer. They fit perfectly, staying put through my gym sessions, and the sound quality is unmatched. Plus, they’re so compact, I just pop them in my pocket when I’m done. No need to stay within the Apple ecosystem; these are the best TWS earbuds out there. Period.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Jiacheng Great! We're delighted to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Fit, Sound quality
Sony - WF1000XM5 Noise Cancelling Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 4th pair of ear buds and the 1st to stay in my ears. The others kept falling out. The sound quality is all I had hoped for. Great producf.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great when I had them... already lost them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product when I had them for the few weeks before I misplaced them in the case. There is no way to activate them on "find my device" if they are in the case and not connected to your phone. That is something that I will have to have next time I purchase earbuds. I have the older version xm3s that I can still use and sound quality is very similar. The battery is the reason I upgraded which is very good in this product, but without a find my device ability, I would hesitate to buy them again. The case is so small, almost half the size of my XM3 case and misplacing the case is much easier. I know it sounds crazy, but now that I have lost them, I will not buy another set unless it has an ability for the case to be found.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dori,
That's truly frustrating to hear about misplacing your Sony WF-1000XM5 True Wireless Noise Cancelling Earbuds, especially when you were enjoying their performance so much. We understand how important a "find my device" feature is, particularly for the case when earbuds are stored within it, and we appreciate you highlighting this as a critical consideration for your next purchase.
We're glad to hear you found the sound quality excellent and the battery life a significant upgrade. Your feedback about the smaller case and the need for a comprehensive tracking solution, even when not connected to a phone, is incredibly valuable and has been shared with our product development team. We're always looking for ways to enhance user experience and peace of mind.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Bass, Sound quality
Great product by Sony, possible the best currently
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you find a good and snug fit with the eartips, the noice cancelling features really are visible. I use mine at the gym, and it makes a great job in blocking all noise that would bother me while having a great sound quality. You can clearly hear the basses and distinct instruments with these earphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoE,
Awesome! We're happy to hear that you like the noise canceling and sound quality of the headphones. Thank you for choosing Sony and have a great day!
-David