Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit, Sound quality
Amazing Batter life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality with non slip figment. Noise cancellation is solid but not the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EddieZ,
Thank you for choosing Sony!
We couldn't be happier to hear that you’re enjoying the excellent sound quality and secure fit of your WF1000XM5 earbuds. Your honest feedback about the noise cancellation is appreciated, as it helps us continue to improve. Thank you for sharing your experience with us—we truly value your support!
Best regards,
-Fred
- Pros mentioned:Sound quality
They are great when they work.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great when they work. Sound profile and ANC is great, as to be expected by Sony. Software and controls are not great and could use a LOT of refinement. Volume / Playback / ANC controls on the buds is clunky at best. 4+ taps to turn the volume up or down is REALLY a pain and only works sometimes. They do not connect automatically to the 2 paired devices. No ability to change what each tap does on the ear bud is an oversight in my opinion. I have had a number of times where they just disconnect, and I have to pair them again. Lag time between a tap on the bud is noticeable. For a 300 dollar flagship product, I expected a more polished user interface and a more stable experience. If it was not for the sound quality and ANC I would return and go back to my Pixel Buds Pro.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bfes, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. We would like to turn your opinion around regarding the WF1000XM5. Please utilize the Headphone Connect app of the headset. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html?search=headphone%20connect
For multipoint connection, please follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106282.html?search=multipoint
Please set the headset to “Priority on stable connection” using the Headphone Connect app for stable connection. You can isolate the issue on the connectivity by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skip
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Battery life, Sound quality
Worth the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price point, it was either these, or airpods. Even with having an iphone, I still made the choice to get these, and i dont regret it! Use them almost everyday, long battery even with daily use, quality feel to them. So far as sound quality, i'm not a professional, but i'd side with these against the airpods, just because I like them so much!
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, KiyonEllison! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Sony 1000 series
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds ever good battery life, quick connection to the phone and Best sound quality for sure !
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BillalF,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WF-1000XM5 earbuds, especially their impressive battery life, quick phone connection, and outstanding sound quality. It’s rewarding to know these features are enhancing your listening experience. Thank you for sharing your positive review!
Best regards,
-Fred
- Pros mentioned:Sound quality
Wf-1000XM5 by Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good but does not do a good job cancelling background noise. Conveint carry case and era bud selection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JLM523!
Thanks for sharing your feedback with us.
It is most rewarding to hear that you are liking the sound quality and the convenient case for your WF-1000XM5! We also appreciate you mentioning the variety of earbud tips provided in the box.
Regarding the noise cancellation, while the WF-1000XM5 offers active noise cancellation (ANC) that effectively reduces ambient sounds, it may not completely block out very loud, low frequency noises, such as those from construction sites, for example.
To improve your noise canceling experience, we recommend using the Sony | Sound Connect app to customize the ANC settings based on your environment.
Thanks for choosing Sony. We hope this helps!
Best regards,
Estefany
- Pros mentioned:Fit, Sound quality
Upgrade of Ear Buds & GREAT ONE!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these headphones as my old(er) ones were not clear and didn’t fit my ears well. After much research on my end, concluded with the Sony buds and they are clear, provide incredible sound quality and fit my ears very well!!! Love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeweyChetumandHowe, We're glad that you are enjoying your WF1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Fit, Sound quality
Not as good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have great sound and a really good fit compared to the previous generation. But i wouldnt use it for my personal use since I use an electric skateboard to move around and the wind reduction is not available (yet, i hope).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaidR, Thank you for the feedback on your experience with your WF1000XM5. We're very happy to hear you like the great sound quality and fit of these earbuds. When the Noise Canceling function is set to ON, or the Ambient Sound Control is set to ON, the wind noise may be louder depending on the usage conditions. If this is the case, check the following:
In the Sony | Headphones Connect app, tap Sound → Ambient Sound Control, and then select Automatic Wind Noise Reduction. If you are bothered by wind noise even though the Automatic Wind Noise Reduction is enabled, set the Noise Canceling function and the Ambient Sound Mode to OFF.
Notes:
When the headphones detect wind over a certain amount of air volume the Automatic Wind Noise Reduction feature turns off some of the microphones used for noise canceling. You will notice that the Noise Canceling function becomes weaker in a windy environment with this setting. This is not a malfunction.
The Automatic Wind Noise Reduction feature will not start working with only a slight amount of wind.
Hope this helps!
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
great substitute for jabra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great sound and comfortable. closes thing out to the quality of jabra ear buds
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, WilliamD!
We are delighted to hear that you are enjoying the great sound and comfortable fit of your WF-1000XM5 earbuds!
It's rewarding to know that you find the quality to be outstanding, providing a premium experience in the true wireless category. We designed the XM5 to be compact and acoustically precise, and your feedback confirms we achieved that balance.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Fit, Sound quality
They Do Everything They Say They Can And Some!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek and comfortable fit. I have not had any issues as of yet. The app runs smoothly and the earbuds deliver everything Sony said they would. Noise canceling is top tier and the touch navigation is easy to use. Have recommended to multiple people. Thanks I was worried about spending so much on these earbuds but it was a good investment.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, JpM79! You made the right choice. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
My 2nd Pair
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are amazing and I had my previous pair for 4 years before I lost them. The noise cancelling is amazing and my go to for long plane journeys.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MDS1!
Thank you so much for sharing your review.
We are thrilled to hear that you’re back with us after four years. It’s awesome to be your go-to choice for those long flights!
The WF-1000XM5 earbuds feature our best noise canceling yet to block out engine roar. They are smaller and lighter than before, so they stay comfortable for hours, and the battery lasts a long time so your music won't cut out midflight.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Good pair of earbuds, excellent for bluetooth
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are really comfortable earbuds and do a wonderful job in terms of sound quality for wireless headphones. The active noise canceling is impressive and the device free controls are pretty easy to use too. While they still don't hold a candle to wired options, these are a good option for on the go listening.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Mitch!
We are very happy to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Best earbuds on tye market!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super noise canceling, great sound, long lasting battery great Bluetooth distance! Love these things
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobertB,
Thanks for sharing your enthusiastic feedback on the WF-1000XM5! We're thrilled to hear you're loving their outstanding sound quality—from the outstanding noise canceling and great sound to the long-lasting battery and excellent Bluetooth capability.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
It's fantastic to know our commitment to audio innovation is making such a positive impact on your listening experience. We truly appreciate you choosing Sony!
- Pros mentioned:Sound quality
Sound superior; earbud tips inferior
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds - switched from Bose Quiet Comfort and these definitely have better sound quality and noise cancelling. My only issue is the earbud tips - I have had to purchase alternate tips to get some that fit and stay in my ears. The sound quality is excellent and worth the extra effort but the earbud tips cost them a star.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TK45,
Thanks for sharing your experience with the MX5 headphones! It brings us great satisfaction to hear you're enjoying the great sound quality and noise cancelling.
We appreciate your feedback on the ear tips and will pass it along to the team. We hope you have amazing moments with them.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and sound quality. Excellent design and fitting.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, LohithR!
We are absolutely thrilled to hear that you are enjoying the WF-1000XM5 earbuds!
It's wonderful to know that you find them an excellent product with superb sound quality, and that you are impressed with the excellent design and fitting. We worked hard to make the XM5 both powerful and comfortable.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Best sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Possibly the best headphones on the market. Sound quality is impeccable and they have a very snug fit with the different sizes for the ear plugs they have. Only issue i had was the case comes open a little to easily and ended up losing one of my headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carlos, We are sorry to hear about what happened. Despite your experience, it's good to know that your Sony WF1000XM5 wireless in-ear headphones are the best headphones for you. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Love these earbuds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second pair I've had and they have the best noise cancelling functionality! Comfortable in the ear, easy to manage the functions and the OOBE experience was very premium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user371927, Thank you for sharing your positive experience with the WF-1000XM5! We're thrilled to hear that you find the noise-canceling functionality to be the best and that the earbuds are comfortable and easy to manage. Additionally, it's great to know that you had a premium out-of-box experience. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
It's so great, but a few things hold it back
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to give these 5 stars but there are so many little issues that make them unusable. First, the ear tips. NICE IDEA! It's a silicone foam hybrid. However, they tear easily. the outer layers come off. They are impossible to clean. If you use any alcohol at all or any type of cleaning solution, it eats away at the product. That makes them disposable, unless you don't clean your ear tips. Silicone is the only option, so you have to go after market. Then, good luck getting a good clean fit with aftermarket ear buds. I can't find anything that works perfectly. Once you get a good fit from shoving them in your ear as far as you can, the noise canceling is phenomal, but dies out with any gym movement. Great noise cancelation technology is defeated by a poor fit. Next, connection issues. Using these with my phone at the gym, the right ear regularly loses connection for a short section. Nothing bad, but enough to miss a note in a song. Enough to be annoying. It reconnects in less than a second, but it is frustrating. The phone connection is great, it's a newer model android with the most recent update. The bluetooth has no other issues with any other external speakers, so it's just these. the phone is on the elliptical machine right in front of my face or it is in my pocket as i'm lifting weights. It's constantly the right ear. These sound fantastic and have great noise canceling and may work perfectly with different ear shapes. If you cant put up with the deteriorating ear tips or find a good after market. The dropping connection 20 times in an hour is awful.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Haystack,
We're truly sorry to hear that you’re experiencing these issues with your WF-1000XM5 earbuds. We understand how disappointing it is when a product that offers phenomenal noise cancellation is hindered by fit and connection challenges. Your feedback is very important to us, and we appreciate you taking the time to share your experience.
For tips and suggestions on how to achieve a better fit with the earbuds, please review the guidance available at:
helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Regarding the connection issues with the right earbud, please try the troubleshooting steps outlined here:
helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239086.html
Also, check for firmware updates as these can often resolve connectivity issues and improve overall performance. You can do so by visiting:
www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102
If the problems persist after trying these steps, please reach out to our product support team directly at 239-245-6354 or via chat at:
us.esupport.sony.com/support/s/support-contact?language=en_US
(Operating Hours: Monday - Friday, 9:00 am to 9:00 pm ET; Saturday - Sunday, 10:00 am to 8:00 pm ET)
We truly appreciate your feedback and hope these steps help improve your experience. Thank you for giving us the opportunity to make things right.
Sincerely,
Maria
- Pros mentioned:Sound quality
Great ANC headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was eagerly awaiting the release of these headphones. The ANC and sound quality is absolutely phenomenal. That said they are very poor workout headphones due to the lack of stabilizer fins so they lose 1 star for that.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Best earbud ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Great battery life. 10/10 would recommend again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichalB,
That is fantastic to hear! Thank you for taking the time to share your 5-star experience with the WF-1000XM5.
We are thrilled that you are enjoying the great sound and great battery life. Our goal with the WF-1000XM5 was to deliver a truly immersive audio experience with the freedom of long-lasting power, and it’s wonderful to know we hit a 10/10 for you.
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ease of use, great sound and acoustics, comfortable fit. I love them. I previously had the series 4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EarlS,
Thanks for the awesome feedback! We're pleased to hear you're loving your WF-1000XM5 earbuds, especially the ease of use, great sound, acoustics, and comfortable fit. It's fantastic to know they're a hit, especially as an upgrade from the XM4s!
Thanks for choosing Sony.
-Eliab