Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great overall!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them!!!! Returned the Bose and tried these... Wow what an improvement. Yes, the app setup requires patience. But, during regular use the only setting I adjust is noise cancelling vs. some ambient sound. I use none of the fancy spatial settings because they are just weird. I don't want to move my head and have the sound move. Who likes this? I simply do not agree with online reviewers that say advanced sound codecs don't make a noticeable difference. I've got serious noise damage and switching on the LDAC makes a monster positive difference on my android (sorry iphone people). The sound is rich and full for two really tiny buds. My first set of buds with no ear clip and these are very secure. Call quality great! So rare today.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrederickD,
Fabulous! You've definitely made a choice! We are truly happy to hear that you are satisfied with the amazing sound & call quality, very comfortable fit design, and superb performance of your WF-1000XM5.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Fit, Sound quality
Awesome Sounds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the previous model year, and these new ones still step up the game with better sound and noise cancellation. One of the best features is the size reduction of the buds and yet still keeping some of the best sounding drivers!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your awesome feedback, Yessir!
We are truly delighted to hear your satisfaction with the smaller size design compared to the previous model, amazing sound quality, and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Thank you very much for being a Sony WF-1000XM4 & WF-1000XM5 owner and for trusting Sony!
- Romeo
Great earbuds but very poor ear-tips
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Those earbuds are great and provide good ANC. The app is great and has lots of great features. The only issue I find with those earbuds are the ear tips. The air foam ear tips do not stay in their position within the ear canal. After trying all the fitting sizes, none of them seem to provide enough comfort and keep moving out of place. It is disappointing for pricey earbuds like those to have cheap and uncomfortable ear tips. I believe Sony can improve the ear tips in the future and improve the design and comfort level of those buds. One improvement that could be considered for the future is including ear wings to stabilize the ear tips in the ear canal.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KhalidJ,
Thanks for commenting! We are thrilled to hear your satisfaction with the exceptional noise canceling function, amazing features, and superb performance of your WF-1000XM5. We sincerely apologize if they didn't fit you well and if the supplied earbud tips didn't live up to your expectations. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Comfort, Sound quality
Amazing sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing. They are pretty comfortable. I feel like I'm sort of in-between sizes on the ear tips, but the app helps you choose the appropriate size and lets you know if they are in air-tight. Connection is easy and stable and the different noice cancellation features are nice. They are worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clayton,
Awesome! We're glad that you like the sound quality, comfort, connectivity, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Cons mentioned:Connectivity
Connectivity Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buds are excellent when they work. But there is a quirk in that, when taking them out of the case, I very often need to put them back in and pull them back out again just so they will connect. This has happened on two pairs, and I have given up trying to replace them as a solution.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielL. We're excited to hear you enjoy your Sony buds about their performance and functionality!. We want to thank you for bringing this to our attention. Here are a few tips that can resolve the disconnection issue. Ensure that the firmware is up-to-date via the Sony Headphones Connect app, performing a factory reset on the earbuds, and adjusting the Bluetooth Connection Quality setting to prioritize a stable connection. Refer to the next link for better reference: https://helpguide.sony.net/mdr/2963/v1/en/index.html .Hope this helps!. Thanks for choosing Sony. -Milton
- Pros mentioned:Sound quality
Amazing earbuds with great bass and amazing anc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, you wont go wrong with these BUT if you have a s24 ultra (i dont know if other phones does the same) it will have a lot of distortion at least in crowded areas like new york city.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AngelLW,
Thank you for your 4-star review of the Sony WF-1000XM5 Truly Wireless Noise-Cancelling Earbuds! We're delighted to hear that you find the sound quality amazing and believe others "won't go wrong" with them.
We also appreciate you bringing up the distortion issue you've experienced, particularly with your S24 Ultra in crowded areas like New York City. This is valuable feedback. For this concern we can recommend checking the Sony | Sound Connect app, where there's an option to "Bluetooth Connection Quality." You can often choose between "Prioritize Sound Quality" (which uses higher-bitrate codecs like LDAC) and "Prioritize Stable Connection." Selecting the latter might reduce instances of distortion in busy areas by optimizing the connection for stability.
We hope the information comes in useful, thanks for choosing Sony!
DiegoV
- Pros mentioned:Fit, Sound quality
Noise cancellation is clutch
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is the best I’ve had. Comparison Bose over the ear and apple pro 2. Comfortable fit
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidD, Awesome! We're very happy to hear you like the excellent noise canceling feature and comfortable fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great sound quality. Very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CodyS,
Thank you for choosing Sony!
We're very glad to hear that you love the WF1000XM5 earbuds. It's fantastic to know that you're enjoying the exceptional sound quality and comfort they provide. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Solid Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is superb, the only issue if any that I've noticed are the eartips which hurt my ears after a couple hours. Switching the eartips fixes that so besides that their perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheRunesmen,
Thanks for the fantastic review! We're thrilled to hear you're enjoying the WF-1000XM5 earbuds' superb sound quality!
We appreciate you sharing your experience with the eartips. Finding the perfect fit is key to comfort, and we're so glad that you were able to resolve the issue by switching them out—the earbuds come with a variety of sizes precisely so every user can find a secure and comfortable fit for their ears.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Fit, Sound quality
Great Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these earbuds. They fit well and they soud good.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, DavidS! It is most rewarding to hear that you're enjoying your WF-1000XM5 earbuds and that they fit well and sound great. At Sony, we strive to deliver high-quality audio products that provide both comfort and exceptional sound performance, so it's wonderful to know we've met your expectations.
If you ever have questions or need tips on how to maintain your earbuds for the best experience, feel free to reach out. Your satisfaction is our top priority, and we appreciate you choosing Sony. Enjoy your listening!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Amazing headphones
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I’ve had the AirPod pro 2, other Sonys plus other premium brand headphones. These are far and away the best. Sound, noise cancellation and they are small enough to not stick out of my ear. Highly recommend 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doug,
Amazing! We're thrilled that you are enjoying the sound quality, noise canceling function, and size of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Highly recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far love them batter lasts from 8am to 3pm on one ear then i swith the other one in and charge the used up one. Sound is nice and clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfonsoR,
Great! We're thrilled that you like the battery life and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Rocking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Battery timing is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Atherl, thanks for these amazing five stars!
We're thrilled to hear you're enjoying the exceptional sound quality and excellent battery life of your WF-1000XM5 earbuds.
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Sound quality
Unrecovered Buds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great purchase; and wonderful sound; but the bud fall from the ear too easily. The right bug fell from ear too often; now it is unrecoverable. Sony need to better survey ear dimensions, through their demographics.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaraG,
Thanks for reaching out and sharing your experience.
It is most rewarding to hear how much you enjoy the sound quality of your WF-1000XM5, but we are truly sorry to hear that the right bud fell out and is now lost. We know how frustrating that is.
For this particular case and this model, a replacement is not yet available for purchase, but they will be soon. Please bookmark this article and check back for updates: https://www.sony.com/electronics/support/articles/00189241
In the future, we recommend using the Sony | Sound Connect app, which has a test to help you find the best tip size for a more secure fit.
Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Elite all around
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid all around ear buds. Comfortable options. Sound quality elite. Easy to connect and setup out of the box. Never had the battery die yet after 5 months of rigorous use. Pretty stylish too. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, Dtrain! You've made a great choice! We are extremely pleased to hear your satisfaction with the very comfortable fit design, ease of Bluetooth connection & setup, long-lasting battery life, stylish design, and exceptional sound quality of these headphones. Thank you very much for recommending our WF-1000XM5 and for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
touch control features limited
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.foam tips are comfortable. sounds great. i like the app. couple issues, ‘spacial audio’ limited to certain apps only. limited touch control options. volume control awkward
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ridgetrail, we're glad you like our product. We understand your feedback regarding the spatial audio and touch control. You can find these links helpful in your concern:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779845.html?search=360
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=touch%20sensor
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Love them so much i bought it twice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality of the Sony WMF. I misplcaed my last pair and had yo rebuy the in earphones. The only issue is that the ear tips are the most secure. I constantly worry abotj them falling out durinh a flight and loosing it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shaun,
We're so happy to hear how much you're loving the XM5 earbuds! Don't forget to download the Sony Sound Connect App to elevate your experience even further.
For a better fit, you can replace the ear tips. Check this out for more details: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html?search=tip
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Pricey - but very probably worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I have ever used in terms of sound quality and noise cancellation. Whether I listening to music or watching a movie the sound is excellent. Using them on an airplane, the noise cancellation was excellent it reduces the sound of the aircraft to a nearly inaudible buzz. My one and only complaint is the fit of these earbuds. I think the most comfortable earbuds I've ever bought were jaybird, but their most recent entry into earbuds had some inexcusable issues. If Sony would improve the comfort and fit of their earbuds this would be the best earbud on the planet. I'm still giving these earbuds five stars because after a month of using these earbuds I've gotten used to the way they fit. I still think the fit could be better, but these fit passably well.
I would recommend this to a friend - Pros mentioned:Sound quality
The best getting better.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been buying the xm series of wireless headphones since the 3. Had 3 pairs of those and loved them. These improve on the sound and shrink it down to an even smaller form factor. They are great headphones but I find myself missing the larger size of the others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skii,
Thank you for being a loyal member of the XM series family! We're thrilled to hear that you love the improved sound and smaller design of the WF-1000XM5 earbuds. We appreciate your feedback and understand that personal preference plays a big role in finding the perfect fit.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
No more bose.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. I switched from bose qcii earbuds to these. Too good of sound quality. The battery life goes on and on. Sony stole me from bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ODIN1123, great! We're glad you are enjoying your new earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl