Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Sony WF1000XM5 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling and sound quality. The software app could use some work though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JakobC,
We highly appreciate the feedback! We're so glad you're enjoying the noise cancelling feature and sound quality of the WF1000XM5. We'll pass your note about the app along to the team,
Thanks for choosing Sony.
-Aldair
Android users should buy these.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much satisfied with these earbuds. I had the Airpods, Bose and these. Out of the bunch, I would pick either the Aipods or Sony. If you have a android phone go with these and obviously an Apple would pair well with the Airpods. Noise canceling is ok. I do work in a loud environment and it would stuggle at times to keep the noise down. The sound from these are the best in my opinion. Sony did a good job on these but noise canceling could be better but its a thumbs up for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WindsorM, You've made an excellent choice! We're glad you're satisfied with your purchase. Good to know you appreciate the noise cancellation and exceptional sound quality of your new Sony WF1000XM5. If the noise canceling effects are not sufficient, please follow the troubleshooting steps on this link to resolve the issue.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Ratings don’t lie
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling perfection. Have used them at a couple festivals. they are both very comfortable and great when on a call for both parties.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, NickC!
We are truly happy to hear your satisfaction with the amazing noise canceling feature, very comfortable fit design, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
WOW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these earbuds the noise canceling is nearly absolute. I used them in the gym and working in my shop on my truck I literally could not hear anything I was doing in the shop including hammering away steel on steel and people who tried to speak with me until I tapped off the noise canceling. Sound is extremely immersive I love the ability to choose the way you want to listen to music and the way the earbuds adapt to your usage. Definitely a great buy and well worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful to hear, JohnR! We're glad you are enjoying your new headphones! Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
These headphones are perfect.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best noise cancellation, although not in calls, and audio, the best I have ever heard.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your thorough feedback on the WF-1000XM5, Alex. Your observation highlights what many users have noticed: the WF-1000XM5 offers outstanding noise cancellation for music and media playback, as well as excellent audio quality, but the noise cancelling experience can be different during calls.
For general listening, the WF-1000XM5 utilizes advanced processors and multiple microphones to deliver industry-leading noise cancellation and high-fidelity sound, which is widely regarded as some of the best available in its class.
However, it is important to note that, like many noise cancelling headphones, the effectiveness of the noise cancellation features may be reduced during phone calls. This is because the same microphones are often used both for detecting external noises (to generate the anti-noise signal) and for picking up your voice. In call mode, the system prioritizes capturing clear speech, which can allow more ambient noise through for both you and the person on the other end of the call. Some users have reported that, compared to listening modes, noise cancellation during calls does not block out as much background sound.
This design is fairly common among leading brands and helps ensure your voice remains natural and intelligible. Still, user experiences can vary based on fit, environment, and expectations. We always recommend ensuring a proper earbud fit and updating firmware, as this can impact both noise cancellation and call performance.
Thank you again for your honest assessment—your points are very helpful to others considering the WF-1000XM5!
Best regards,
Gus
Sony Social Media Team
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size, great sound. Keep forgetting there on...kids noises while playing don't bother me anymore.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IrvingR, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Clear and perfect
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is clear and it blocks the outside noise when I need to focus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DantheMan,
We're delighted to hear you're enjoying the clear sound and noise cancelling technology on your WF-1000XM5 earbuds—it's great to hear it is helping you block out noise and focus!
Thanks for sharing your positive feedback and choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Like them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the ways these earphones feel and sound. Feel more comfortable than jabra elites after wearing for a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GonzaloQ, we're glad you like our product! Thanks for choosing Sony! ~Earl
Happy Alaskan
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had troubled with ear fits with my samsung bud pro II. Dont get me wrong i love their tech.but almost loosing one earbud is not a good option. After carefully researching adjustable buds, sony leaded the pack not only as a better rated ear bud but had multi adjustable earpieces to fit just about anyone ears. BB staff shine again with great support. V/R, Ken H.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ken, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
Best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best earbuds ever made. Noise cancellation is great, as well as the sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello fredB,
Thank you for choosing Sony!
We couldn't be more pleased to learn that you recognize the WF1000XM5 the best earbuds you've ever owned. We're delighted that you appreciate the exceptional noise cancellation and sound quality. Your positive feedback truly motivates us to continue delivering outstanding products.
Best regards,
-Fred
Dainty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very lightweight, excellent sound and noise cancellation. 4 star is cuz I guess even w this great pair of earbuds I don’t like the idea of earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your thoughtful review, Nori89096!
We are absolutely thrilled to hear that you find the WF-1000XM5 earbuds to be very lightweight and that they deliver excellent sound and noise cancellation. We appreciate the high praise for their performance! We certainly understand that while the XM5s may be technically outstanding, the form factor of earbuds may not suit everyone's personal preference.
We are dedicated to providing the best audio experience in both earbud and over-ear formats, and we thank you for choosing the XM5s despite your general preference.
Best regards, Gus, Sony Social Media Team
Nice Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit is much nicer than the Jabra 75 actives these replaced. ANC is okay, but not outstanding. Battery life is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeneR,We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Almost perfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality no doubt it is the beast sounding in ear headphone I ever had. my only complain is the fit to my ears. It could be a deal breaker for me until I found a solution. I have to buy a $25 third party tips to make it work with my ear. I would give it 5 stars if I dont have to spend extra money. $300 headphone should come with premium tips already.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, RamD!
While we are thrilled know your satisfaction with the amazing sound quality of your WF-1000XM5, We are really sorry if you had to buy third-party tips to make them work with your ears. We truly appreciate your feedback. Your input matters to us as it helps us improve our products.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, I can only be unsatisfied with one, they are too slippery and you can drop when pulling out, besides, they sit very well in the ears and are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marek, thank you for your great review! We're so glad to hear you're enjoying the excellent sound quality and the comfortable, secure fit of the Sony - WF1000XM5. We also appreciate you sharing your feedback about the earbuds feeling a bit slippery, we understand how important handling is, and will be sure to pass your comments along to our development team. Thank you for choosing Sony, and enjoy the music! Regards, - Dominick
Great budds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them I uae the every day easy set up and very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymondG!
It's a truly pleasure to hear that you’re loving your WF-1000XM5 earbuds and finding them comfortable for everyday use!
The quick setup and simple controls make it super easy to start listening right away and their lightweight fit means you can wear them for hours without any hassle.
Thank you for choosing Sony!
Best regards,
Estefany
Great earbuds! not for bass lovers
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony's were my first step into high end, feature rich earbuds. Overall a quality set and the ANC and transparency modes worked well but I returned them because I prefer a stronger sub bass and overall oomph in the lower frequencies. Not ideal for bass lovers. Moved onto JBLs and am happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAZZY, Thank you for your honest review. We are glad to hear that you are happy with the sound quality of the WF-1000XM5 but unfortunately, had to return them as it did not meet all of your expectations. We hope that you consider Sony again in your future purchases.
Regards,
Carl
Quality for a price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great noise canceling, good mids and highs and the lows are fine. The only thing that would make me want to recommend these more would be if they were waterproof as this was a replacement for the pair I took with me into the pool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kylah, we're glad you love our product. Thanks for choosing Sony. ~Earl
No custom touch controlls
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. They really need to add custom options for the touch sensor buttons like they do with the wf-xm4000. I want full volume controls on my left ear that I can scale up and down with only 1 or 2 taps. Pressing both side of my ear 4 times to try and get the volume just right is a ridiculous oversight. Its so bad I though it just needed and update but there is still no way for volume customization like the previous model. I don’t know if Sony will update this feature back into the earphones but until they do I would just stick with her older model until it’s addressed. Basically you need to pull your phone out of your pocket every time you want to adjust your volume reasonably. As of now the app allows you to change the touch sensor functions but the presets for each earbud are locked. For example I can choose Ambient Sound Control/Quick access, or Playback Control. If you choose Ambient Sound Control the features are locked to taps. 1 tap is ambient sound toggle. Double and triple tap literally say "Not Assigned" and get this... as if you were a drummer; 4 taps will lower the volume ONE LEVEL DOWN. Like how did this happen? If you choose Playback Controls as one of the presets then 4 taps will increase the volume by one notch just like the Ambient presets lower it by the same amount. This is a very bizarre oversight. Yes the quality of the Sony WF-1000XMFs are nice but the functionalities are just as important as the sound quality or the noise canceling features and unfortunately they removed a key feature that was present in the older previous model. And since use these every day at my job I constantly need to adjust the volume in order to communicate with people and now I begrudgingly have to grab my phone in order to do that now. The custom touch volume controls for the WF-10000XM4 were perfect. Increasing the volume rapidly with a single tap and double tap and holding it to lower the volume is my go to function from my XM4's. And XM5's are completely inferior to the previous model.
No, I would not recommend this to a friendGood Overall
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent feature set, but I don't use any of it. I bought these for sound quality, didn't mean my expectations. Still have yet to find a pair of bids that meet my sound quality expectations.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Cudeech,
Thank you for choosing Sony.
It brings us great joy to hear that you appreciate the decent feature set of the WF-1000XM5. We sincerely apologize that the sound quality did not live up to your personal expectations—we know that is the most important factor.
To enhance your listening experience, we recommend trying the equalizer feature in the Sony | Sound Connect app, which allows you to customize sound to your personal preference.
You can find detailed instructions here: https://www.sony.com/electronics/support/articles/00286844.
If the issue persists, please don’t hesitate to reach out to our dedicated support team for advanced troubleshooting. All contact options and resources are available here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Thank you for your patience and understanding.
Best regards,
-Fred
Great Sony Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Costly but amazing sound quality and great noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, CADfriend!
We are so pleased to hear that you are impressed with the sound quality and the great noise cancellation of your WF-1000XM5 earbuds. We designed these to provide a premium listening experience with industry-leading noise canceling and exceptional sound, and it's wonderful to know that we have succeeded.
We also understand your comments on the price. We aim to provide a premium and valuable experience, and we appreciate your honest feedback.
Thank you again for your valuable review and for being a Sony customer.
Best regards, Gus, Sony Social Media Team