Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds sound great and are comfortable in my ears, especially on long walks.
I would recommend this to a friendBrand response from SonyListens
Posted .HI JohnH, We are glad that you now have a comfortable wireless earbuds with great sound quality on your long walks. Thank you for your feedback and for choosing Sony. Enjoy! Vincent
- Pros mentioned:Fit, Sound quality
Great sounding & comfortable!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best fitting earbuds that I’ve tried! Great sound and the active noise canceling is superb!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raven,
Fantastic! We are truly delighted to hear about your satisfaction with the very comfortable fit design, exceptional sound, and industry-leading noise canceling feature of your WF-1000XM5. Thank you very much for the perfect star review and for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Mobile
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound but the case lid is a little flimsy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, MariaY!
We are so pleased to hear that you like the sound of your WF-1000XM5 earbuds! Delivering premium audio performance is our top priority.
We also appreciate you providing constructive criticism regarding the case design. We understand your comment that the case lid feels a little flimsy, and we will certainly share this feedback with our design and engineering teams. We are constantly striving to improve the quality and feel of all components.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great. Not very comfortable at first but you will have to get used to it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JELV,
We're so happy to hear you're loving the great sound of your WF-1000XM5 earbuds! We understand that finding the perfect fit can take some time, and we appreciate you sticking with it to experience the amazing audio quality. Thanks for choosing Sony. -Eliab
- Pros mentioned:Sound quality
great sound and bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound and bass it's a little hard getting them out of the case because they are so smooth. download the app for these is a must, it makes all the difference for sound and noise cancelling. I would recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarbaraV, thank you so much for the fantastic 5 star review! We're thrilled to hear you're enjoying the rich sound and power bass of the WF-1000XM5 earbuds. We do agree with you, the Sony headphones Connect app really unlocks the full potential of the sound and noise cancelling features! Thank you so much for being part of the Sony family. Best regards, -Dominick
- Pros mentioned:Sound quality
Awesome Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is really great and very sweat resistant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RajL,
Thank you for choosing Sony!
It's fantastic to hear you're enjoying the sound quality and impressive durability of your WF-1000XM5 earbuds! The IPX4 rating provides excellent protection against sweat and splashes, so you can count on them to keep up with you. We appreciate you sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Same great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same great sound quality as the 4s, but they don't cancel noise as well. The fit is also smaller and they don't stay in place as well. Still a great quality earbud.
I would recommend this to a friend - Pros mentioned:Sound quality
Decent ear buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are ok. I think my galaxy buds are better. Sound is ok voice aclling decent.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WillieA,
Thanks for sharing your thoughts on the WF-1000XM5.
To elevate your audio experience, open the Sony | Sound Connect App and explore the Equalizer settings. Switching between presets or using the "Find Your Equalizer" tool, makes a significant difference in audio quality.
Thanks for considering Sony. Hope that helps!
Warm regards,
Estefany
- Pros mentioned:Sound quality
Not what I expected
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They kept falling off and the ear tips it comes with, they are ok in the beginning but they rip a little fast not long lasting at all. The sound was good but the other factors didn't work for me personally.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MAYRA,
Thank you for considering Sony products.
We apologize for the issues you experienced with the WF1000XM5 ear tips and the fit. We understand how frustrating it can be when the ear tips wear out quickly and the earbuds do not stay in place comfortably. We appreciate your positive comment about the sound quality. We would like to resolve this issue and gather more details from you. Please contact us by phone using the contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred
- Pros mentioned:Sound quality
They are amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these wireless earbuds, the sound is so crisp and amazing. I like them better than the over the ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Meth1090,
It brings us great satisfaction to hear you love your Sony - WF1000XM5 wireless earbuds. It's wonderful to know that you're enjoying the crisp and amazing sound quality. We designed these earbuds to deliver premium audio in a compact form, and we're thrilled that they've exceeded your expectations, even compared to over-ear headphones.
Thank you so much for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
One of the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are one of the best earbuds if not the best for noise counseling... the sound quality is great too...my only problem is if you move your head too fast it gives like a distortion sound when listening to music. That to me is a little irritating... but other than that these are superb earbuds if you can look past that problem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielL,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the noise canceling function and sound quality of the headphones. Your feedback about the distorted sound is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/articles/00298368
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Comfort, Sound quality
Best earbuds hands down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great and they are the moat comfortable earbuds I have ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyC, Thanks for the wonderful feedback! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Fit, Sound quality
Favorite Earbuds ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds are clear and crips and easy to insert and stay in place. I love my Sony earbuds!
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! You've made a great choice, Lucia!
We are truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit design, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Fit, Sound quality
Better Sound than Bose!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than the original with no sound sacrifice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaC,
Fabulous! We're delighted to hear that you are having a great time with the superb sound quality of your WF1000XM5 earbuds. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound qualityCons mentioned:Connectivity
RANDOM CONNECTION
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4’s and my headphones would randomly connect to my phone at times which was annoying. I got these because I loved the noise canceling on the 4’s and was looking forward to the upgrades and smaller design. These headphones sound great but I give 2 stars because they won’t stop connecting to my phone when I’m not using them. They’re in my backpack in another room and they connect to my phone. They’ll be in my pocket (in the case of course) and they’ll connect to my phone. It is so annoying that I really just want to get a different pair of headphones. I’m at the point where I don’t care how good they are, they won’t stop pairing when they’re in the case. The XM4’s have done it a handful of times but these. ALL THE TIME!!!! I am so frustrated with these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cruz,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are having connectivity issues. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Check that both earbuds are placed correctly on the charging case. Each headset unit will be set to the correct position in the charging case by the built-in magnet. Resetting and initializing the headset may also help resolve those issues. Please refer to the steps on these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
Note: For the WF1000XM4, refer to these links for steps to reset and initialize the headset:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Bass, Sound quality
Fantastic earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds with extremely clear audio and solid bass. The noise cancellation is surprisingly good! Love the case and the app is really easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, PeteW! We're happy that you are impressed with the noise canceling feature of the earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Major issues despite decent quality sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is good. The ANC is good. But the technical issues are hard to ignore. The battery for each bud will drain at different rates. The playback cuts out randomly for a second or more sometimes, especially when moving. I had battery issues with the WF 1000XM4’s and got a full refund. When I ran into similar issues with this unit, Sony only offered me a replacement. If you have an iPhone, just get AirPod Pros. I am so disappointed with these that it made me consider returning my WH 1000 XM4s so I can escape Sony’s ecosystem, but I will hold off on that while they still work. For this price point, Sony should have done better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EliLangley,
Thanks for commenting. While we're glad that you're satisfied with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5, we're really sorry if you're experiencing some issues. This is certainly not the news we'd like to hear from. We greatly appreciate your feedback. At Sony, we are always looking to improve our product quality and features.
If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Great earbuds with awesome equalizer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these and they were great. Was not impressed with how the bass was not punchy but it does not take away the quality of sound they produced.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WF-1000XM5, GooberBooger84. We are very glad to hear that you find them to be great and that you are impressed with the overall quality of the sound they produce.
We understand your point about the bass not being as "punchy" as you would have liked. We designed the WF-1000XM5 to deliver a balanced and accurate sound signature across the entire frequency range, aiming for clarity and detail. However, we also know that bass preference is a very personal aspect of listening. If you haven't already, you might find that adjusting the equalizer (EQ) settings within the Sony | Headphones Connect app allows you to customize the sound and boost the bass to your liking.
We truly appreciate your detailed and honest review. Your insights are invaluable as we continue to refine and improve our audio products. Thank you for being a Sony customer.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
good quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent clear sound with good bass. great for the gym with the ANC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkN,
It is truly wonderful to know that the WF-1000XM5 is helping you power through your workouts! We are thrilled that you are enjoying the balance of crystal-clear audio and deep, resonant bass, as we engineered these earbuds to provide a truly immersive soundstage. It is especially great to hear that our best-in-class Active Noise Cancellation is providing the focus you need in a busy gym environment, allowing you to stay in the zone without any outside distractions.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Fit, Sound quality
Sony - WF1000XM5 Wireless Noise Cancelling Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!!!!!!!!!! The price, quality, comfort in the ears and sound are great,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gedeco, awesome! We're glad you like the comfort and sound quality of our product! Thanks for choosing Sony! ~Earl