Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony Earbuds - Not great fit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good. They are not very good for active use - they keep popping out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thank you for your 4-star review of the Sony WF-1000XM5 Truly Wireless Noise-Cancelling Headphones! We're glad to hear you're enjoying the sound quality, which is something we pride ourselves on with the XM5s.
We also appreciate your honest feedback regarding active use. While the WF-1000XM5 are designed with a comfortable and secure fit in mind, we understand that ear shapes vary widely, that is why there are different tip sizes included for you to go with the ones you feel the most comfortable with!
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Sound quality
Wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good and for the price as good as bose.....
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic feedback, JamesH!
We are absolutely thrilled to hear that you love your WF-1000XM5 earbuds and, most importantly, that you feel the overall package offers exceptional quality for the price.
Creating a world-class listening experience that competes at the very top of the industry is exactly what we set out to do. Your comment about the value and performance is the best validation we can receive!
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Amazing earbuds!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best earbuds ive ever owned. The sound is really clear and immersive. The app to set them up is ok, ive used it once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisS,
That is fantastic to hear! We are delighted that you find the WF-1000XM5 earbuds to be the best you've owned and that you are enjoying the clear, immersive sound.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Sony Buds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sounds quality. The hate the material for the earbuds they get really dirty and tear. I’m not even sure where to buy replacements.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinO,
Thank you for your 5-star review of the WF-1000XM5 earbuds! We're delighted to hear that you love the sound quality, which is a core part of the premium listening experience we aim to deliver.
We understand your concern about the earbud tip material. The tips are made from a unique polyurethane memory foam designed to provide excellent noise isolation and a secure, comfortable fit, but we appreciate your feedback and are committed to ensuring you're completely satisfied with your product.
Regarding your concern of finding replacements for your earbud tips, make sure to contact to our Technical Support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. They can provide you the supplier information and more details about it!
Thanks for choosing Sony, have a nice day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Good upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.an upgrade from the XM4 I would say. smaller and comfortable. good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FriendlyGhost, Thank you for the great review! We're glad you like the more compact design, comfortable fit, and amazing sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Great Wireless Earbuds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased the Sony WF-1000XM5 to replace my WF-1000XM4 because they just couldn't hold a charge and one of the earbuds would drop connection at random. Overall, I really like the XM5 earbuds but my biggest gripe is that they're glossy so sometimes they fall out of my hands when handling them. These earbuds are really good and I recommend it!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, ForeverMeek2012!
We are so glad to hear that you’re enjoying your upgrade to the WF-1000XM5 and that they are delivering the premium experience you expect. We appreciate your honest feedback regarding the glossy finish; we aimed for a sleek, compact design, but we understand it can be a bit adjustment when handling them. Your recommendation means a lot to us, and we’re happy to have you staying with the Sony earbud family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously had the XM4 earbuds and loved them, although they were a bit bulky. I wasn't sure how they could be better, but the XM5 earbuds are vastly impoved for sound, call clarity and noise cancelling. I used these on a work call in my running diesel and another at a McDonald's with talking and loud music in the background and none of the noise was noticable by others on the calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Damon, we're glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Worth the buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM5 True Wireless Noise Cancelling Earbuds in Black deliver an exceptional audio experience with top-notch noise cancellation. The sleek design and comfortable fit make them perfect for extended use, and the touch controls add convenience. With impressive sound quality and effective noise reduction, these earbuds offer a premium listening experience that's worth the investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonA,
Thank you for the purchase! We're glad to hear that you like the noise canceling, comfortable design and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Fit, Sound quality
Max
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds work very well. The sound is great and they work efficiently. Easy fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxG, Awesome! We are glad to hear that you are happy with the sound quality of your new WF1000XM5! The WF1000XM5 is the best noise canceling earbuds, with two proprietary processors that cancel more external noise than ever, a new high performance driver unit, dual feedback microphones and Noise Isolation Earbud Tips. Thank you for choosing Sony! Regards, Carl
- Pros mentioned:Bass
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous model of these as well. These are lighter and less bulky. Better and deeper bass with these. I like the fact that you can really crank up the volume level with these unlike other brands that only go as loud as your bluetooth volume will go.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi adam, Thanks for the 5-star rating and we appreciate the feedback. We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Great sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geat sound and fit. Also, my last pair lasted over 4 years of every day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennethS,
Thank you so much for sharing your great experience with us! Glad to hear you are enjoying the amazing sound quality and comfortable fit of your WF1000XM5 earbuds. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Fit, Sound quality
Sony WE1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit is great, but the sound is amazing. The noise cancelling works well.
I would recommend this to a friend - Pros mentioned:Sound quality
Quality for a price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great noise canceling, good mids and highs and the lows are fine. The only thing that would make me want to recommend these more would be if they were waterproof as this was a replacement for the pair I took with me into the pool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kylah, we're glad you love our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Fit, Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds fit great, and the sound is amazing, especially the noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Perfect! We're thrilled to hear you like the great fit, amazing sound quality, and top notch noise canceling feature of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
Nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Sounds great. Nice fit and easy connection
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darucksa, Amazing! We're so happy to hear you like the great sound, ease of Bluetooth pairing, and excellent fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
Best earbuds.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound with good fit. I would recommend and biy again. Best earbuds I've ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Markulas!
We are truly happy to hear your satisfaction with the exceptional sound quality, very comfortable fit design, and superb performance of your WF-1000XM5. We greatly appreciate your recommendation!
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Bass, Sound quality
Great earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything from the noise cancelling to the sound quality and the bass are amazing and definitely game changers, totally worth buying for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cristian95f,
Perfect! We're glad that you are enjoying the noise canceling function and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Let's wait and see but good so far
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, noise canceling works great however everything new sounds good. Will have to wait a few months to judge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigab2,
We're glad to hear you're enjoying the great sound and noise-canceling performance of your WF-1000XM5 earbuds! We're confident you'll continue to be impressed with their quality and performance for years to come. We appreciate you sharing your initial feedback with us.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise canceling earbuds on the market. I carry AirPods Pro and the Sony earbuds on a daily basis. I often choose Sony over the AirPods because of sound quality.
I would recommend this to a friend - Pros mentioned:Fit, Sound quality
Best buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Sound amazing with great noise cancelling. fits well with my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoyW, Fantastic! We're very happy to hear that you like the great sound quality, top notch noise cancellation, and excellent fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam