Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Best earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great and are sound is great. If you need a new pair of buds these are a must have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahR, we're really happy to hear you're enjoying your Sony - WF1000XM5 earbuds. With industry-leading noise cancellation, immersive sound quality, and a super comfortable fit, they're designed to elevate your listening experience, and we're so glad they're hitting the mark for you! Thanks for your recommendation, and for choosing Sony. Regards, -Dominick
Great earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these daily around 8-9 hours a day, mostly at work but also the gym, they’re very comfortable and the noise canceling is really good. My only complaint is I wish battery life were slightly longer, and it has very intermittent connection issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenA,
We appreciate you taking the time to share your feedback; we're happy to hear you find the WF-1000XM5 earbuds comfortable and that the noise cancellation is performing so well for your daily 8-9 hour use! Regarding the battery life, please note that features like ANC, DSEE Extreme, and high-quality codecs like LDAC can reduce the operating time, which is rated up to 8 hours with ANC on. To address the intermittent connection, please try navigating to the Sony | Headphones Connect app and changing the Bluetooth Connection Quality setting to Prioritize Stable Connection under the Sound tab, which often resolves minor dropouts. If the connection issue persists, a simple headset reset may be necessary: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html.
Thanks for choosing Sony.
Best regards, Eliab
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, nice sound, good lloking, smart buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarioH777,
Thank you for choosing Sony!
We're thrilled to hear that you’re enjoying the WF1000XM5. It’s great to know that you appreciate the quality, sound, and aesthetics. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
Sony Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding ear buds ever. Comfortable and easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alex,
Great! It's nice to hear that you are comfortably using our WF1000XM5 and are pleased with the sound quality as well. Thank you for choosing Sony! - Marco
Sony earphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing products! Love the hand free! It pairs with any device and it sounds amazing! Especially the sound canceling figured
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniA,
Thank you for sharing your feedback about our Sony Earbuds! It's great to know that the sound, noise cancellation and connectivity features have been so helpful.
The WF-1000XM5 are very easy to use and will adapt seamlessly to your daily routine.
Thank you for choosing Sony!
Best regards,
Stephanie
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality good sound very good earbuds a lil pricy but good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tabi, we're glad you like the sound quality of our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Pioneer elite
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony earbuds was a good buy great quality sound great deep bass crystal clear sound also the app is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pioneerelite,
Amazing! We're glad that you are enjoying the sound quality and dedicated app (Sony Headphones Connect) of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Solid buy, minor issues.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product, though from time to time for no apparent reason the audio quality gets very grainy. I reboot and things are ok again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ihasbestbuy,
We are sorry to hear you're occasionally experiencing grainy audio with your WF-1000XM5 earbuds, as this is definitely not the intended experience. We appreciate you troubleshooting it by rebooting.
This symptom is sometimes related to an interference issue. Please try the following steps, which often resolve intermittent audio quality drops:
Disable DSEE Extreme: If you are using the Sony | Headphones Connect app, try turning off the DSEE Extreme feature to see if it stabilizes the connection and audio processing.
Prioritize "Stable Connection": In the Sony | Headphones Connect app, go to the Sound tab and set the Bluetooth Connection Quality to "Priority on Stable Connection" instead of "Priority on Sound Quality." This often prevents drops or static, especially in high-interference environments.
If the issue persists, please check for and install any available firmware updates via the app.
Thank you for your feedback.
Best regards,
Eliab
Upgrade worth making
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the older version of this kind of wireless / sport Sony headphones, and I was in need of an upgrade. Just getting older and worn out, nothing unexpected and purchased these. So glad I did. It’s almost as if Sony actually listened to consumers who reviewed the older model and this is the byproduct. Very pleased with the upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joey,
That's awesome! You've definitely made a great choice! We are very happy to know that you're well-pleased with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star rating and for commending Sony!
- Romeo
Live the unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesnt fall of my ear and thats really what i was looking for love it i found it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Sonyearplugs,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!
Thanks for choosing Sony, have a fantastic day!
-DiegoV
New Buds are great, trade in credit falls short
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony buds are great, but haven't heard anything on the trade in credit that I qualified for. Feel like I gave away my earlier model Sony Buds for free. Can't get any information on the status, been over a month
I would recommend this to a friendGreat value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was top tier as I have the sony headphones. The noise cancelation was good but relies on the eartips.
I would recommend this to a friendGreat huy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these after my bose stop working and been loving them every since
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cshep,
Thank you for choosing Sony!
We couldn't be happier to hear that you've been enjoying your WF-1000XM5 earbuds after your previous earbuds stopped working. It means a lot to us that our earbuds have become a favorite for you, and we appreciate you sharing your positive experience.
Best regards,
-Fred
Okay. Not good for loud surroundings for calls.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great for music but the call quality is not so good for loud environments.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TanyaC,
Thanks for being so honest about your experience with the WF-1000XM5 earbuds.
It's fantastic to hear you're loving the sound quality for music. But we totally get how frustrating it is when the call quality doesn't keep up in those noisy spots.
Here are a few tips and settings you can check that might improve your call quality in those loud environments:
1) Try to make sure the earbuds have a snug fit using the right-sized eartips.
You can check this by opening the Sony | Sound Connect App, going to the System tab, and running the "Optimal Earbud Tips" test. Make sure the app confirms a good air-tight seal in both ears, and if it doesn't, you should try a different size foam tip from the package.
If you'd like a little more detail; with some videos to walk you through it, just click the link here:
https://www.sony.com/electronics/support/articles/00262839
2) Turning off the "Capture Voice During a Phone Call" setting in the Sound Connect App (found under the System tab) can help improve call clarity in loud environments.
3) Make sure your earbuds and the Sound Connect App are running the latest firmware versions.
Give those a shot!
We appreciate your review of our Sony product and apologize for your experience.
Sincerely,
Estefany
Amazing ear buds
|Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my husband as he has severe tinnitus so while mowing pur yard he can drown out the ringing. The noise canceling helps him to only hear the music he plays and he doesn't hear the sound of the mower or weedeater!! He absolutely loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamanthaR, This is great! We're also glad that your husband loves the WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Really good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love the earbubs sound quality is amazing and long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Theuser115,
Great! We're glad that you are enjoying the sound quality and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
lasted about 6 to 7 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits well, anc is pretty good. Right ear bud and charging case barely hold charge anymore. Too expensive for only another half a year to get a new set.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NasonS, Thank you for the feedback on your experience with your Sony WF1000XM5. While we're glad you like the excellent fit and top-notch noise canceling, we regret to hear about the battery issue you're having. This is definitely not the news that we would like to hear. Please follow the troubleshooting steps on this link if the available operating time is short or the battery power does not last long: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Ear piece
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like them. they are nice. Sound good. Fit just right
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasoncL, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Great Sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customization using the equalizer on the app. Noise cancelation is perfect. Connects to things seamlessly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Priscilla
We are delighted to hear that you are enjoying your Sony headphones and their amazing Noise Cancellation feature! Your comment is well appreciated as we always strive to deliver the best quality products!
Thank you for choosing Sony, have a wonderful day!
-DiegoV
Excellent product wirh excellent service.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In chosing my new air bud, the best buy rep was very knowledgeable and with his assistance, i was in a good position to select a product right for my needs. After using the said product for a couple of week now, i am very satisified with the high quality sound clarity i get. This was definitely the air bud for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanKSingh,
That's amazing! You've definitely made a great choice! We are very happy to know that it perfectly suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo