Customer Ratings & Reviews

Hello AaronT,

Thank you for choosing Sony!

It brings us great joy to hear that you’re enjoying the fantastic sound and powerful noise canceling of the WF1000XM5 earbuds. Knowing you would recommend them means so much to us, and we’re honored to provide a listening experience that enhances your everyday moments.

Best regards,
-Fred

That's wonderful, MelissaE! We're glad that you are enjoying your new Sony WF1000XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig

Hi UncleDavid, Awesome! We're thrilled to hear that you're enjoying the outstanding performance of your WF-1000XM5. Thank you for choosing Sony! - Romeo

Hi DemontaBlack,

We are thrilled to hear that the WF-1000XM5 stands out as the best pair of earbuds you've ever owned! It’s great to know they are keeping up with your needs and providing a high-quality experience.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Diego,

We are thrilled to hear about your satisfaction with the amazing sound quality and superb performance of your WF-1000XM5. We regret to hear about what happened to the charging case. The charging case is available as a replacement part from our Authorized Parts Distributor. For more information on how you can obtain replacement parts and accessories, please refer to the following link:
https://us.esupport.sony.com/support/s/model-accessories?language=en_US

ref: https://www.sony.com/electronics/support/articles/00189241

Should you need more information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

I hope this helps you, and thank you so much for choosing Sony!

Best regards,

Romeo
Sony Social Support

Thank you for the excellent review, HHir!

We are so pleased to hear that your WF-1000XM5 earbuds are working great for you!

It’s fantastic to know that you are enjoying the nice sound quality and especially the industry-leading noise canceling, which is great at keeping sound out so you can focus on your audio.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi NasonS, Thank you for the feedback on your experience with your Sony WF1000XM5. While we're glad you like the excellent fit and top-notch noise canceling, we regret to hear about the battery issue you're having. This is definitely not the news that we would like to hear. Please follow the troubleshooting steps on this link if the available operating time is short or the battery power does not last long: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi MatthewS, thanks for sharing your wonderful experience! We're thrilled to hear you're enjoying the astonishing sound quality with premium noise cancellation, and the customizable audio experience of the Sony - WF1000XM5. Thank you so much for choosing Sony and enjoy your new earbuds! Regards, -Dominick

Hi Dawn, That's great! We're thrilled to hear you like the excellent sound quality, noise cancellation, comfortable fit, and overall value of your Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Your recommendation means a lot to us! Thank you for choosing Sony! -Sam

Hi JohnJameson, Awesome! We are glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl

Hi RobialiyahM,

Thanks for your fantastic review! We are so happy to hear you're enjoying your WF1000XM5.

It's great to know you're loving the glorious color and sound quality. Our earbuds were created focused on both the design and the acoustic engineering, so your feedback is truly appreciated by the team.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hello fredB,

Thank you for choosing Sony!

We couldn't be more pleased to learn that you recognize the WF1000XM5 the best earbuds you've ever owned. We're delighted that you appreciate the exceptional noise cancellation and sound quality. Your positive feedback truly motivates us to continue delivering outstanding products.

Best regards,
-Fred

Hello LizP,

Thank you for choosing Sony!

We're excited to hear that the WF1000XM5 earbuds are delivering excellent sound quality and long battery life on a single charge. Your positive experience encourages us to keep enhancing our products for your enjoyment.

Best regards,
-Fred

Thank you so much for your wonderful feedback on the WF-1000XM5, AnthonyM! We're thrilled to hear that you're enjoying the exceptional sound quality and bass, and that our earbuds have become your top choice for everyday use. Your recommendation means a lot to us. If you ever have any questions or need tips to get the most out of your WF-1000XM5, please feel free to reach out. Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

That's awesome, Nn1989! We are happy to hear that you are impressed with the noise cancelling feature and design of the new WFXM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig

Hi JosephK, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig

Hi TamR,

Thank you for providing such detailed feedback regarding your experience with the Sony WF-1000XM5. We genuinely appreciate you highlighting the touch features and improved music quality, but we also want to address your concerns regarding the Active Noise Cancellation (ANC), the fit, and the battery life to ensure you're getting the premium experience these earbuds are designed to deliver.

The effectiveness of ANC is heavily dependent on the "airtightness" of the seal in your ear canal. Since you mentioned they feel bulkier than your previous pair, it’s possible the earbud tips currently in use aren't providing the optimal seal for your ear shape.

- Try the "Determines Optimal Earbud Tips" Test: We recommend using the Sony | Sound Connect app to run a seal test. This function measures the air-tightness of your current tips and can tell you if you should try a different size to better block out cabin noise.

- The "Twist" Technique: When inserting the earbuds, gently pull up on the top of your ear, insert the tip, and twist the earbud into place. This helps the noise-isolating foam expand correctly within the canal.

You can find the full step-by-step guide for a perfect fit here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html

Regarding your flight to the mainland, the WF-1000XM5 is rated for up to 8 hours with ANC on. However, certain high-intensity settings can drain the battery faster than expected (specifically if using high-resolution codecs like LDAC™ or features like "Speak-to-Chat").

- Check your Bluetooth Codec: If you are using LDAC™ (for Hi-Res audio) in a high-interference environment like an airplane, the battery life can drop to approximately 5 hours. Switching the Connection Quality to "Priority on Stable Connection" in the app can significantly extend playback time.

- Adjust Features: Features like DSEE Extreme™ (which upscales compressed music) and Speak-to-Chat consume additional power. Turning these off during long flights when they aren't needed can help you reach that 8-hour mark.

For more details on managing power-hungry settings, please refer to this guide: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html

We hope these steps help you achieve the premium experience you expect. Thank you for considering Sony!

Best regards,
Dominick

Hi DantheMan,

We're delighted to hear you're enjoying the clear sound and noise cancelling technology on your WF-1000XM5 earbuds—it's great to hear it is helping you block out noise and focus!

Thanks for sharing your positive feedback and choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi Nicholas,

Thank you for the purchase and we're glad to hear that you like the sound quality, noise canceling and application of the headphones; Your feedback regarding the price is greatly appreciated. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thank you for choosing Sony!

-David

Hello RODRIGOC,

Thank you for choosing Sony!

We're elated to hear that the WF1000XM5 earbuds deliver excellent quality. Thank you so much for recommending them to everyone. Your positive feedback means a lot to us!

Best regards,
-Fred