Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Great earbuds!!! So far ......
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the new earbuds they are substantially smaller than the XM4s hopefully they will have better battery life than the old ones as mine pretty much wouldn't even work anymore. The more I looked into it online the more problems I saw people having with the battery as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerH,
You made the right choice with the Sony WF-1000XM5! We're glad that you like the size of the headphones. Rest assured that there are no known battery issues with the XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
We also would like to know more about what happened to your XM4. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
-Ralph
Good quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise dampening that doesnt make you feel like you’re in a vacuum. Good call quality for the most part and they connect well with iPhone unlike Bose. Didn’t fit well in my ears and bass was practically non-existent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Taurus,
While we are glad to know about your satisfaction with the amazing noise canceling feature, exceptional call quality and Bluetooth connectivity of your WF-1000XM5, we are really sorry if they didn't fit you well. For optimum fit, comfort and to obtain the correct sound qualities, we always recommend following the steps on these links:
https://www.sony.com/electronics/support/articles/00262839
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Not for every ear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can be tough to get a good fit quickly which gets very annoying. Once you get a good seal they are fantastic, but establishing that seal can take time, when compared to the bose fit or apple fit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tbrain,
Thank you for your time writing this review! While we are glad you like the WF1000XM5, we're sorry to hear your difficulties in wearing the earbuds. Here are some tips for getting a good fit with the WF1000XM5:
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear.
If you feel it is difficult to put the earbud tips into your ears, squeeze the earbud tips lightly before wearing the headset.
Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear.
After putting the headset unit into your ear, hold the side of the headset unit with your fingers and slowly push the earbud tip into your ear canal.
Use the video function on your smartphone to check the fit on your ears.
Wait for about 10 seconds for the earbud tip shape to stabilize.
For more details, please check this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Sony values customers opinion as we always strive to deliver the best experience possible. We appreciate your feedback and thanks again for purchasing Sony. - Kris
Good but not perfect!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but the OEM ear tips don’t seal out noise. I had to purchase replacement tips that, while still not perfect, we’re much improved. Great audio but the Bose QuietComfort earbuds are vastly superior when it comes to eliminating outside noise.
I would recommend this to a friendReally wanted to love these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted to love these. Sound is amazing. Noise cancellation too. I was in the market for earbuds I could use for working out at the gym (and for other purposes, but primarily workout). My main concerns were noise cancellation, water resistance, and fit. Unfortunately these did not fit well, no matter which size eartip I tried. They fell out constantly. Maybe it’s just my ears. They also started to feel uncomfortable after a while. I had to return. I’m now trying the Bose QuietComfort earbuds. So far, so good…
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChristineE,
We regret to know that you're not having the best experience with your WF-1000XM5 and you've been running into some issues, particularly with the noise cancellation and fit of the unit. This is not the experience we want you to have. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance.
To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, we recommend to change the earbud tips to ones that fit more snugly in your ears. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. When wearing them, gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
As for insufficient noise canceling effects, we recommend to make sure to turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
It's also unfortunate that the unit had to be returned. We could've walked you through with some troubleshooting and offer assistance with our product.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
Great quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds, use them all the time for the gym, combat the sweat real good. That noise cancellation is amazing as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EzequielR,
Perfect! We're thrilled that you are enjoying the design and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
best sound I have heard in an earbud
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just amazing! I also have the XM4 earbuds which sound almost the same but are quite a bit bigger.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi edamb, We are thrilled to learn that the Sony WF1000XM5 earbuds have left a lasting impression on you with their exceptional sound quality! It’s remarkable to see how they uphold the impressive audio standards set by the WF1000XM4, all while being more compact. Continue sharing your wonderful reviews, and thank you for placing your trust in Sony! -Jess
Sony XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent size, fits well. Sound quality is an improvement over the xm4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidR,
Amazing! We're glad that you like the size, fit, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fit and sound are great. Wouldn't recommend for calls
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasF,
We're delighted to hear that you find the fit and sound of the WF-1000XM5 True Wireless Noise Cancelling Earbuds to be great. We sincerely apologize that your experience with calls has been disappointing, as call clarity is a crucial function. We understand that call performance, especially in noisy environments, can sometimes be affected by the aggressive noise suppression on the microphone. Please ensure your earbuds have the latest firmware update via the Headphones Connect app, as we frequently release updates that address performance concerns. Additionally, checking that you have the optimal ear tip seal (using the fit test in the app) and cleaning the microphone mesh can sometimes improve voice pickup. If the issue persists, contact our support team, as they can provide more advanced troubleshooting or determine if this requires further assistance. Thanks for choosing Sony.
Best regards, Eliab
Nice!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had all of the generations. They always upgrade every year. Love them! Great for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobertoA,
Thank you for choosing Sony!
We couldn't be happier to hear that you've enjoyed each generation and appreciate the yearly upgrades. It's wonderful to know the WF1000XM5 earbuds are a great companion for your gym sessions. Thank you for your continued support and for sharing your experience with us!
Best regards,
-Fred
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound. Great quality Fits perfect Barely noticeable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SebastianM,
Thank you for choosing Sony!
We’re honored to hear that the WF-1000XM5 earbuds deliver amazing sound and quality while fitting so comfortably. It’s wonderful to know they blend seamlessly into your day with barely any notice.
Best regards,
-Fred
Just get an xm4 until the xm6 comes out
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I miss the XM4. The changes in design has made it so that the earbuds never fits quite right in my ear, and I've used multiple tip types. Also, if you only use one ear bud, it doesn't default to noise canceling. You can turn on NC manually or use adaptive control, but even then adaptive controls keeps turning off in the app. Meaning it defaults back to ambient noise. If you drop the case the buds just go flying out, I've almost lost them multiple times. It happened occasionally with the xm4s, but the xm5 magnet is weaker I think. Battery life, connectivity, and sound are great, but the problems I outlined make it a fail in my book.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Acw00, Thank you for your feedback on the WF-1000XM5. We appreciate your detailed review and are sorry to hear about the issues you've encountered.
Regarding the fit of the earbuds, we understand that comfort and secure fit are crucial. If you've already tried different sizes and types of ear tips and you continue to experience discomfort, please reach out to our support team for further assistance.
For the noise-canceling feature, we acknowledge that it should ideally activate automatically when using a single earbud. We will pass on your feedback to our development team.
The concern about the earbuds falling out of the case is noted. We will look into the magnet strength and case design to ensure the earbuds remain secure during everyday use.
We're glad to hear that you are satisfied with the battery life, connectivity, and sound quality of these earbuds.
Thank you for choosing Sony. If you have any further questions or need assistance, please do not hesitate to contact our support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOTE -This review is based on the on the upgraded firmware version 2.01. I had no idea there was a major firmware version upgrade until I saw it downloading in the app. I used the buds for only a little while with the shipping firmware (ver. 1.01) but it the new version seemed to adversely affect the ANC (but cannot say for certain). I was looking forward to the release of the XM5s since Sony has a track record of improving their headphones and earbuds with each generation. The XM5s are an unfortunate departure from this trend. Though not entirely without merit, the negatives far outweigh the positives. ============================== First the cons: * Like the XM4, Sony does not pack ear tips that properly seal for me (and I can't be the only one). It's nice they include extra small tips, but what about the other end - extra large tips. Try as I might, I could not get a proper seal, so sound and ANC with the included tips was a flat no-go. Hey Sony, for the same price as the XM5s, a competitor includes SEVEN(!!!) ear tip sizes. * Speaking of the ear tips, why have Sony stopped including silicone? The foam tips are nice enough, but they have a very limited life-time; silicone tips can last for years. * If you purchase or already have a preferred set of tips (that fit), be aware that the dirt/wax filter is now part of the included ear tips, not the buds themselves. So, you risk getting dirt/wax directly into the earbuds - especially since you WILL be dropping them (see design comments below) * Design - the XM5s are just begging to be dropped. Sony have decided to make the sides of the buds glossy which makes taking them out of the case difficult and removing them from your ears an adventure. Good luck if your finger tips are the least bit sweaty. I can guarantee these will find the sidewalk many times. * The revamped app STILL does not allow customization of taps. FOUR TAPS to change the volume??? C'mon Sony! * Beware wireless charging. The case gets VERY warm (as do the buds if they're in the case while wirelessly charging). Remember, that was one of the reported symptoms of the XM4 battery issues (at least according to the Sony support rep I dealt with when my original XM4 batteries decided to go belly-up). BTW - Sony replaced my XM4s even after the warranty ended, so kudos to Sony for that. * ANC - in a word, mediocre. As I compared the XM5s with my current XM4s, the older XM4's ANC performed noticeably better. I used the same ear tips for both and had a proper seal. ===================================== Now for the pros: * Audio is excellent and seems to have improved some over the the already excellent XM4s. Sound is well balanced (clean highs and solid lows) and the EQ included with the app is excellent. * The case is slimmer than the one for the XM4s ====================================== All in all, I could not have been more disappointed. These are going back to Best Buy and I will continue using my XM4s. If you currently own a set of the WF-1000XM4 earbuds, I'd recommend NOT upgrading. If you own the older XM3 earbuds, I'd say it's a toss up, due mostly to the size difference of the buds and the MUCH smaller case.
No, I would not recommend this to a friendStunning
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing. I never leave home without these. They are so small I can fit them in any pocket and take them everywhere. Sound quality is outstanding as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NealH, That's great! We're delighted to hear you like the compact design and outstanding sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect sound Advanced Bluetooth, they are unrivaled, super comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielO,
Great! We're glad that you like the Bluetooth function and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Ambient mode is useless
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge Sony fan, I own these, and both sets of link buds. I feel like both ambient mode and anc are weaker than the Linkbuds S. The only improvement I hear is better balance and over all sound quality with longer battery life. These fall out of my ears constantly and the glossy surface is slippery and oily feeling after wearing. They're not bad, but also not what they should have been. I'd probably rate them higher if not for my experience with the link buds s.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Spencer, thanks for choosing and purchasing our product. We understand your feedback regarding the ambient mode and noise canceling feature of your Sony unit. If the noise canceling effects are not sufficient, please follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling
We're sorry to hear that you have an issue with the fit of the WF1000XM5. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more information:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Best Bluetooth Earbuds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good wireless earbuds. The noise cancelling is unbelievable. I love the way it switches between two devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy, You've made an excellent choice! Thank you for upgrading to your new WF-1000XM5 earbud headphones. We're glad you're enjoying all the improvements we made on these earbuds. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thank you for choosing Sony! -Jess
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buds I’ve ever had and I have had many different brands
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the high praise, ChristopherB!
Hearing that the wf1000xm5 are the best earbuds you’ve ever had—especially since you’ve tried many different brands—is the ultimate compliment! We worked hard to pack industry-leading noise canceling and high-resolution audio into such a compact design, so we’re thrilled to know they are outperforming the competition for you.
Thank you for choosing Sony and for sharing your experience!
Best regards,
Gus, Sony Social Media Team
I Love them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, amazing sound quality, battery life is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EverA,
Great! We're thrilled that you are enjoying the comfort, sound quality, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Great sound but not enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have very good sound and excellent noise cancellation. I ended up returning because they were difficult for me to put in and remove. The shape is sort of rounded and the material had no grip.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BEE70, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you had returned your Sony unit. It is recommended to change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
We hope your consider Sony again. ~Earl